Sat.Aug 04, 2018 - Fri.Aug 10, 2018

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“Agile” is More Than a Buzzword: Three Truths Behind the Manifesto

Clever PM

It’s become rather commonplace lately for people to dismiss “Agile” out of hand as an industry buzzword with no meaning or substance to it. And in some ways, the term has earned that reputation — mostly from people who use it regularly without really knowing what it means or how it changes an organization — […].

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Why a Little Humanity is Better Than That Extra Feature

ProductCraft

Skip to content. ProductCraft by Pendo. Subscribe. Best Practices. Perspectives. Profiles. Debates. Podcast. #ProductStack. Best Practices. Why a Little Humanity is Better Than That Extra Feature. By Aaron Glazer – Aug. 10, 2018. Share Post: In our drive to make better products, we — product people of all stripes — sometimes conclude that adding new features is the answer.

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3 Simple Reasons your Support Team Should Never Manage Product Feedback

The Product Coalition

You can generally separate the tickets your Support team receives into three distinct categories. First, there’s the actual legitimate questions , where a user doesn’t know how to use a particular feature, perhaps because there’s a gap in your help documentation. These are the tickets your Support team should be dealing with. Next up, you have the bugs.

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The One Question You Need to Answer as a New Product Leader

UserVoice

Outline The One Question What Could Inhibit My Ability to Succeed? Is it people, process, policies, vision, etc? What do I have control over and what do I not? Do I have the influence i need to change things for the better? Prioritizing Potential Problem Areas Eisenhower Model – Urgency vs. Importance Avoid the time vampires and zombie efforts It’s not you, it’s me… Make a Plan to Tackle.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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6 Guiding Principles for Effective Product Discovery

Product Talk

I’m co-teaching a design course at Northwestern with my friend Jeff Merrell. We are teaching business leaders and change agents how to prototype their way to viable solutions. In this context, solutions aren’t product solutions, but rather internal programs and processes that effect change within the organization. Our students work on challenges like improving employee engagement, encouraging knowledge sharing between teams, making meetings more effective, and so on.

More Trending

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Quantifying Qualitative Research by Leisa Reichelt

Mind the Product

At #mtpcon San Francisco, Leisa Reichelt , head of research and insights at Atlassian, took on our current approach to user research and how we take an evidence-based approach to doing completely the wrong thing. Five years ago, the industry was focused on just getting people to do any user research. Product managers weren’t regularly talking to customers at all.

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The Exit Interview

The Product Bistro

Having 7 stops on my journey in Product management over the last 20 years, I have had several “exit interviews.” Today’s post is some sage advice that i have learned, and absorbed over this series of experiences. But, what is an exit interview, and why do they have them at all? From the employer’s side, […].

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Build customer relationships at scale with personalized videos

Intercom, Inc.

As relationship managers, we’re tasked with knowing exactly what brings our customers value and helping customers grow their businesses so our business can grow too. But how do you form deep customer relationships when you’re managing hundreds of accounts? To do our jobs effectively, relationship managers need to know many of the same things traditional customer success managers know.

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The Skills It Takes To Become a Product Manager

Product Management Unpacked

To become a great Product Manager, takes a lot of skills — business acumen, technical smarts and emotional intelligence. Many parts will go into your making. Once you put them all together in just the right way, you’ll be highly valued and very well rewarded. For more information visit ms-product-management.cmu.edu.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Scaling at Full Speed by Tanja Lau

Mind the Product

“The hallmark of successful scaling is knowing when to hit the brakes so you can scale faster later,” according to Bob Sutton, organizational behavior expert at Stanford’s School of Engineering. I couldn’t agree more. Finding the right moment to enter the growth phase is crucial. Startups are quite vulnerable to focusing too much on scaling fast in terms of customers, employees, and revenue, while neglecting the equally important growth mindset and culture that is needed in order to prepare for

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Dog Whistles

The Product Bistro

Dog whistles. Sub sonic (or conversations you shouldn’t hear) sounds that make the hairs on the back of your neck raise. Every profession has some, product management or product marketing are clearly no different. There are some things you hear that instantly get your hackles up. They come from all groups. They all mean trouble […].

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How Daily.co’s Intercom app helped them drive discovery and engagement

Intercom, Inc.

The abundance of software tools on offer today brings with it a whole host of challenges. For product builders, it’s never been harder to get discovered in such a crowded marketplace. For users, having your workflows and data spread across multiple siloed tools in many different places brings unnecessary complexity to day-to-day work. It’s no wonder that companies like Slack, Salesforce and Intercom have invested in an ecosystem made up of smart people building things in one place, allowing cust

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Where Does Product Management Fit?

Product Management Unpacked

Recently a CEO asked me if the marketing department should include product management and marketing communications. His concern was that internet/digital marketing had become so complex and such a huge task that having the responsibility of both marketing communications and product management would be difficult. It’s a good concern and a great question, one that underscores that the product management function has matured and become more essential, and as he pointed out, the internet has made bo

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Most Important Product Manager Responsibility

The Product Guy

Product managers have many very important responsibilities. However, none rises to the level of this one. Learn more from product management expert, Jordan Bergtraum.

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Agile With a Capital A Might not be Best by Morag McClaren

Mind the Product

Often our role as Product Managers is to be a translator between the business and delivery teams. Here Morag McLaren looks at a few things she’s learned through this process when it comes to Agile. Don’t Forget the Other Parts of the Agile Manifesto. Most people’s perception of the agile manifesto is that it tells us to do things fast and regularly.

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Build your own chatbots with Custom Bots

Intercom, Inc.

This week we launched Custom Bots , a powerful new way to build completely customizable chatbots that work right in the Intercom Messenger. Powered by our Operator bot, these bots open up incredible new opportunities for helping you to turn your website visitors into paying customers. Combined with all the new apps in our Intercom App Store , these Custom Bots will make sure that both you and your customers get exactly the right outcome.

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Place Your Product Bets

The Product Coalition

When was the last time you had an idea you were 100% certain would be a success? Was it actually successful? If you build products for a living you likely know that scenario above rarely happens. The reality of product management is that most of the ideas we generate fail. There are a host of reasons why failure is the most common outcome that I won’t get into now, but the crux of the matter is that developing something new involves a high degree of uncertainty.

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The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

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UXspresso with Deckchair: You are not your user

TryMyUI

TryMyUI helped UX consultancy Deckchair boost their client's revenue by 147% after usability testing showed that users weren't using their site in the way they expected. The post UXspresso with Deckchair: You are not your user appeared first on TryMyUI Blog.

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Price Data, the Internet Arms Race and You

Pragmatic Marketing

A reader sent in the following: Hey Mark, hope all is well with you these days. Saw this article about Web price scrapers and how companies are using them to optimize their pricing (possibly instantaneously). I thought you’d be interested: [link]. Yes, I’m interested. Fascinating article, but here is the gist. Some companies use bots to surf competitor websites and automatically collect their prices.

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Agile With a Capital A Might not be Best by Morag McLaren

Mind the Product

Often our role as Product Managers is to be a translator between the business and delivery teams. Here Morag McLaren looks at a few things she’s learned through this process when it comes to Agile. Don’t Forget the Other Parts of the Agile Manifesto. Most people’s perception of the agile manifesto is that it tells us to do things fast and regularly.

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Designing UX In An App For People With Disabilities — UX Case Study

UX Studio

In a recent project, we had the opportunity to work on a product that really makes a difference. The Route4U is an app for people with disabilities which aims to make transportation equally easy for everyone. It posed plenty of challenges. We also had a very tight deadline to have a positive impact on the product. This case study walks through the process of how we managed to successfully close the project.

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A Comprehensive Checklist to Revamp Your Website & Increase Profitability

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!

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Share your boards with Everyone!

CardBoard

With our new Share Link feature, you can share your user story maps with everyone. Even those that don’t have a CardBoard account. You’ll find it is super easy to get others involved by giving them a link via email, slack, SMS etc. To share your board, click on the Collaborators icon and then select “Share Link” Next you’ll have the option to share your board with everyone, or to limit access just to those within your CardBoard Community.

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Price Data, the Internet Arms Race and You

Pragmatic Marketing

A reader sent in the following: Hey Mark, hope all is well with you these days. Saw this article about Web price scrapers and how companies are using them to optimize their pricing (possibly instantaneously). I thought you’d be interested: [link]. Yes, I’m interested. Fascinating article, but here is the gist. Some companies use bots to surf competitor websites and automatically collect their prices.

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Product Management is on the up-and-up – why now?

BrainMates

Product Management has been around for as long as there have been companies selling products, but Product Management is on the rise. Product Managers are in short supply – named as one of just five key roles in the Startup Talent Gap report released in July 2018 by start-up peak body StartupAUS in collaboration with Microsoft, the University of Technology Sydney and Google – alongside coders, startup-focused sales roles, user experience designers, and data scientists.

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Why LinkedIn UX should increase friction to increase quality

The Product Coalition

CONNECTION REQUESTS SPAM This year I’ve noticed an increase in the amount of LinkedIn connection requests hitting my inbox from people I don’t know, never met, and who seemingly have no identifiable education or work history overlap with me. This is not a new phenomenon, but it seems to be on the rise, making most of my LinkedIn requests spam. These generic invitations include no introduction or description of why someone would want to connect with me.

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A Tale of Two Case Studies: Using LLMs in Production

Speaker: Tony Karrer, Ryan Barker, Grant Wiles, Zach Asman, & Mark Pace

Join our exclusive webinar with top industry visionaries, where we'll explore the latest innovations in Artificial Intelligence and the incredible potential of LLMs. We'll walk through two compelling case studies that showcase how AI is reimagining industries and revolutionizing the way we interact with technology. Some takeaways include: How to test and evaluate results 📊 Why confidence scoring matters 🔐 How to assess cost and quality 🤖 Cross-platform cost vs. quality tr