Ask Benny

OCTOBER 1, 2018

It always gets down to priorities. Respect all Ideas As a product manager, if you do your job properly and make yourself approachable, you get a lot of requests and amazing ideas. You get them from your customers, your development team, your sales or marketing team, and hopefully from almost anyone within the company or outside of it. It is your job to create an atmosphere in which people feel comfortable to suggest new directions and ideas as well as feel very at ease to complain to you about t

Weak Development Team 100

Weak Development Team User Testing Definition Customer Experience 100

Roman Pichler

OCTOBER 2, 2018

Why a Product Strategy Process Matters. An effective product strategy process should ensure that a valid product strategy and an actionable product roadmap are always available—that a shared and valid approach to achieving product success is available at anytime, as the picture below illustrates. In the picture above, the product strategy describes how a visionary, inspirational goal is attained.

Product Strategy 243

Product Strategy Product Research Strategy Technical Review 243

Sachin Rekhi

OCTOBER 1, 2018

After spending over a decade in product management in organizations large and small, I've come to believe that great product management is 60% substance and 40% style. The substance of product management is the hard skills you need to learn and excel at to build great products: customer discovery, prioritizing a roadmap, deriving insights from data, and so much more.

Product Research 155

Product Research Product Management Product Manager User Testing 155

bpma ProductHub

OCTOBER 5, 2018

By Mark Littlewood – Business of Software hosted Marty Cagan, founder of Silicon Valley Product Group earlier this year in London for a talk based around the new edition of his book, Inspired: How to Make Tech Products Customers Love. He made six primary points on making better use of engineering teams. 1.

Engineering 170

Engineering Books Product Strategy Strategy 170

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Data Visualization

The Product Bistro

OCTOBER 1, 2018

I wish I had the secret to time management and how to control the beastly amount of tasks that build inexorably in the typical product manager’s “to-do” list. Alas, Product Management is one of those roles that collects the odds and ends of the organization, either by design (formally assigned), or by being the “buck-stops-here” […].

Management 170

Management Management Product Management Product Manager 170

Alchemer Mobile

OCTOBER 4, 2018

In mobile marketing, it’s a well known fact that retaining customers costs less than acquiring new ones, and retention can also be used as a trust signal around how well your brand knows its customer base. However, retention doesn’t look very good for the average mobile app. What many don’t realize is that customer churn can be largely managed with a few simple improvements to their app’s customer experience, and boosting retention doesn’t mean you have to completely reinvent the wheel.

Customer Feedback 185

Customer Feedback User Testing Customer Experience Feedback Software 185

Melissa Perri

OCTOBER 4, 2018

I’m very excited to announce a new division of Produx Labs , specifically focused on growing future Chief Product Officers for growth stage companies. In late March of 2018, Shelley Perry of Insight Venture Partners reached out to me about an opportunity. When she asked me what I was passionate about, I said developing great product leaders. Little did I know that would soon become a reality.

Data Visualization 120

Data Visualization Leadership Customer Feedback Education 120

The Product Guy

OCTOBER 1, 2018

Guest Post by: Tofi Buzali (Mentee, Session 6, The Product Mentor) [Paired with Mentor, Andy Wadhwa]. As a product manager, it can be quite daunting to start a new software product from scratch. You have to work with different stakeholders to define the product vision and strategy, define the set of features that the product will have and figure out a rollout plan.

Roadmap 133

Roadmap Workshop Customer Experience Document 133

Intercom, Inc.

OCTOBER 2, 2018

You might have noticed Inside Intercom is looking a little different today. What you’re experiencing is the result of almost a year’s work, designed not just to showcase the breadth of content we publish, but to make it easy for you to discover and consume it. Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom.

Blog 162

Blog User Testing Customer Experience Research Software 162

Speaker: Conrado Morlan

In this engaging and witty talk, we’ll explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, we’ll uncover how AI can be the ultimate sidekick, aiding in decision-making, enhancing productivity, and boosting innovation. Attendees will leave with practical tools and actionable insights, motivated to embrace AI and leverage its potential in their work. 🦸 🏢 Key objectives:

Product Management

Alchemer Mobile

OCTOBER 2, 2018

Starbucks pioneered the way in connecting digital and physical experiences, a task with many moving pieces that add a level of complexity that’s infamously difficult to get right. Since launching Mobile Order and Pay, a feature that drove 11% of all U.S. transactions in 2017, Starbucks has perfected the art of seamless cross-channel experiences. We were honored to host Keerthi Thiruvazhi, Director of Digital Product Management at Starbucks , at this year’s Customer Love Summit.

Customer Experience 145

Customer Experience User Testing Customer Feedback Product Research 145

Mind the Product

OCTOBER 1, 2018

Having “no company strategy” is one of the biggest issues facing product managers, according to a recent survey of over 600 product people. After all, how can you set a reasonable direction for your product when you don’t know where your company is headed? It’s an issue that confronted me recently, when I started work with a higher education provider in the UK.

Data Visualization 122

Data Visualization Strategy Product Strategy Product Research 122

The Product Guy

OCTOBER 4, 2018

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Watch now and see why she is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

Information 130

Information Product Management Product Manager Management 130

Product Management University

OCTOBER 4, 2018

I’m considering jobs at several companies. How do I determine the importance of product management in a company’s culture? The product management culture in a company may be more evident outside the product management function. In your discovery process, look for clues in your conversations with marketing, sales, executives or product development to determine the extent to which those disciplines can speak eloquently on target markets, target-customer goals, industry trends, etc.

Product Management 100

Product Management Product Manager Product Research Management 100

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Data Visualization

Clever PM

OCTOBER 5, 2018

A very common challenge faced by Product Managers of all experience levels is understanding and implementing some form of repeatable process around prioritization. Some people take a very light approach, making decisions based on their own experience, data, and beliefs about the direction of the product. Others take a much more rigorous approach, applying scorecards […].

Product Management 115

Product Management Product Manager Management Management 115

Mind the Product

OCTOBER 4, 2018

Team issues can have a negative impact on a project and your people long term. There are a bunch of ways they might manifest themselves – and I’ve written them down as I’ve heard them over a decade of building digital products in cross-functional teams. I’m not touching on the upfront issues like bad sales process, junk briefs, confused business requirements, that’s for another day.

Weak Development Team 118

Weak Development Team Document Customer Experience Customer Feedback 118

Intercom, Inc.

OCTOBER 4, 2018

Innovation doesn’t matter if it can’t be trusted, and that’s why we are committed to ensuring we deliver the highest standards of security for our customers. That has always been a guiding principle here at Intercom from our very earliest days. We aim to constantly deliver the most innovative products to our customers but we know that your trust is fundamental to everything we do.

Data Visualization 91

Data Visualization Reporting Tools Certifications Customer Experience 91

First Round Review

OCTOBER 2, 2018

Behance founder and Adobe's Chief Product Officer Scott Belsky believes the hardest and most crucial part of any bold venture is the middle stretch of company building. Here he zeroes in on what startups must do to iterate and improve products mid-flight.

Startups 98

Startups 98

Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager

Are you considering a shift to product management or just starting your journey as a Product Manager? Join Leslie Grandy and Drew Weaver for an insightful webinar designed to help you seamlessly transition into this dynamic role. Whether you're looking to pivot your career or enhance your existing skills, this session will equip you with the knowledge and tools to succeed!

Product Management

Pragmatic Marketing

OCTOBER 3, 2018

Earlier this week I had the privilege of interviewing Mark Hunter ( TheSalesHunter.com ) for an upcoming Pragmatic Live podcast. I’ve been reading Mark’s blogs and books for a long time. He’s a sales trainer who really gets pricing. In our interview, Mark said something I hadn’t heard him or any other sales leader say before. “Don’t give any discount authority to sales.

Customer Experience 70

Customer Experience Books Blog Information 70

Mind the Product

OCTOBER 5, 2018

Making stuff is awesome. Developing new product ideas with smart people is genuinely rewarding. And while the outcome of putting a finished product into the world is fun, technologist Tom Coates says the experience of making things can be even more enjoyable. In his closing keynote from #mtpcon San Francisco, Tom takes us through where ideas come from, where they don’t come from, and gives insight into a process that can help all of us to discover new products.

User Testing 113

User Testing Product Research Customer Experience Customer Feedback 113

The Product Guy

SEPTEMBER 29, 2018

If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. . Each week we highlight some of the recently posted openings. Check out this week’s newest, below….

Advertising 74

Advertising Positioning Product Management Product Manager 74

The Accidental Product Manager

OCTOBER 1, 2018

Apple’s share of the movie market has been falling lately Image Credit: So just in case you didn’t realize it, Apple makes a lot of money from both renting and selling movies. This is all part of their iTunes empire that has been around for a while and has become sort of the defecto go-to location for a lot of people when they are looking for new music or movies.

Marketing 72

Marketing Product Management Product Manager Entertainment 72

Advertiser: Canny

AI is everywhere: from self-driving cars to text generation, to creating images and music. So, how can product managers use AI to save time and build better products? AI can help with research, feedback management, user engagement, and roadmapping. With AI, product managers can work faster and smarter. In this guide, we’ll show how product managers can use AI to build better products.

Feedback Software

Revulytics

OCTOBER 2, 2018

Toby Martin is VP, Development and Strategy at Extensis , a developer of software and services for creative professionals and B2B workgroups. We talked to Toby about his experience as a Revulytics Usage Intelligence customer. Extensis has a great track record of success — what drove you to look into usage analytics? We had an acute problem, We’ve been around since long before any runtime intelligence was available, and we really didn’t know what was happening with customers who’d been with us fo

Data Visualization 71

Data Visualization Analytic Tools Research Software Development 71

Mind the Product

OCTOBER 2, 2018

In this talk to the MTP Engage Hamburg audience my colleague Natalie Moschner and I share some of our experiences and learnings from implementing product discovery in daily work routines, and we look at how we integrated product discovery in a firm with over 400 employees like AutoScout24. Product Discovery Basics. Firstly, you should keep in mind that there are three conditions for a successful product discovery process: the desire for a new solution, an open-minded company, and overall technic

Product Research 99

Product Research Reporting Tools Research Software User Testing 99

BrainStation Product Management

OCTOBER 5, 2018

As one Forbes contributor puts it , Agile is “the world’s most popular innovation engine.” Arguably more of an umbrella term, it refers to a variety of frameworks that prioritize individuals and interactions over processes and tools, collaboration over negotiation, and being responsive to change over following a set plan. The goals include getting more bang for your buck quickly, while boosting adaptability and lowering development costs — and not running your team ragged in the process.

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Agile Weak Development Team Feedback Software User Testing 72

ProductCraft

OCTOBER 3, 2018

Bootstrapping a company is probably every startup geek’s favorite rendition of a Cinderella story. We always pull for the underdog, the story where someone makes it purely due to their efforts and determination. Jim Semick is no stranger to this tale. After all, he’s accomplished the bootstrapping dream with ProductPlan. This week on Product Love, The post Product Love Podcast: Jim Semick, Founder and Chief Strategist at Product Plan appeared first on ProductCraft by Pendo.

Startups 72

Startups 72

Speaker: Kat Conner

The challenge of delivering the right product at the right time while aligning with strategic objectives is more pressing than ever. Product management is evolving and gaining greater recognition as the means to creating this connection. Join our upcoming webinar and learn how to streamline your product development processes, infuse product thinking across the organization, and bridge the gap between vision and delivery.

Product Management