Sat.May 21, 2022 - Fri.May 27, 2022

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What Product Managers Can Learn From Batman Begins

The Product Coalition

Taking action in the absence of perfect data Continue reading on Product Coalition ».

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SaaS Onboarding KPIs: Measure & Improve Customer Effectiveness

Product Management Today Submitted Articles

SaaS Onboarding KPIs measure how fast your customers are getting value from your product & suggests steps to improve product quality.

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Product Waste and The ROI of Discovery

Mironov Consulting

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet somehow we don’t see this waste, or mis-attribute it to engineering process problems. I’ve written a lot about the organizational and conceptual gap between product/engineering teams and the “go-to-market” or sales/marketing side of tech companies.

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How our infrastructure scales alongside our customers

Intercom, Inc.

We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. This ambition is reflected in the way we design and build the infrastructure that supports the Intercom platform. We are building for the long term – that means ensuring reliability by default, and the ability to accommodate massive scale as we grow. .

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How to build machine learning-based products

Mind the Product

In this article, written for product managers, data scientists, and engineering teams we cover some growth areas and ideas on how to achieve more impact while working on building ML-based products. [.] Read more » The post How to build machine learning-based products appeared first on Mind the Product.

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Fanimal Builds A Group Friendly Marketplace

Product Management Today Submitted Articles

What if he could build software which would aggregate the purchase information for those people who wanted to go to and event as a group?

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What is first contact resolution (FCR)?

Intercom, Inc.

First contact resolution (FCR) is a metric that measures how often your customers’ queries are resolved after their first call, email, text, or chat session with your company’s support team(s). It provides a view on how efficient your company is at responding to your customers’ challenges. . Unlike “first call resolution”, a similar metric, first contact resolution examines your success across all channels, not just phone.

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What we learned at MTP SF+Americas

Mind the Product

This week, thousands of product people from across the world came together both in-person and online for #mtpcon SF+Americas 2022. After a three-year hiatus of in-person events in the US, it was our first hybrid conference experience in San Francisco. Here’s a quick look at what we learned across the two days. [.] Read more » The post What we learned at MTP SF+Americas appeared first on Mind the Product.

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Understanding the Metaverse Experience: Explained in Seven Layers

The Product Coalition

A breakdown of what a metaverse is, and the seven conceptual segments that make up a metaverse design The technological progress from Web 2.0 to Web 3.0 paves the way to develop unique Metaverse projects. The fundamental elements of Web 3.0, like decentralization, can seamlessly enhance usability, communication, and interoperability in a metaverse. As many metaverse projects are being introduced recently and many more are yet to come, it is acquiring prominence as a profit-yielding opportunity a

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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A Manager’s Guide to Helping Teams Face Down Uncertainty, Burnout and Perfectionism

First Round Review

Uncertainty, burnout and perfectionism are holding teams back — Liz Fosslien is here to share tactical advice (and her signature witty illustrations) on how managers can help.

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Intercom on Product: Facing the tech slowdown

Intercom, Inc.

I’m not going to sugarcoat it – it’s not looking good out there. In the midst of a harsh market sell-off, many tech organizations, even some which, up until a few months ago, had been raising new rounds or had runway to spare, have started to announce spending cuts, layoffs, hiring freezes, and slowdowns. For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities.

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Robotics and society by Cynthia Yeung

Mind the Product

In this #mtpcon SF+Americas keynote, Cynthia Yeung, Head of Product at Plus One Robotics, gets us thinking about human/robot interaction and how we might discover a deeper understanding of our own humanity through robotics and AI. [.] Read more » The post Robotics and society by Cynthia Yeung appeared first on Mind the Product.

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A Product Manager’s Journey

The Product Guy

From engineering to product management leadership is a familiar product management career path that interests many. Watch and learn more from product management expert, Benny Reich.

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How to Deliver a Modern Data Experience Your Customers Will Love

In embedded analytics, keeping up with the pace of innovation is challenging. Download Qrvey's guide to ensure your analytics keep pace so you can solve your user's biggest challenges, delight them, and set your product apart from the competition. The guide outlines how to use embedded analytics to: Increase user satisfaction Go to market faster Create additional opportunities to monetize your product It also shares what to look for to ensure your embedded analytics are keeping up with the lates

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How To Include Accessibility In Your Digital Product Development Cycle

The Product Coalition

Action steps for product managers and development teams Continue reading on Product Coalition ».

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What is customer onboarding?

Intercom, Inc.

Customer onboarding is the process by which you welcome new customers and get them acquainted with your product. . It’s also the time when you can reduce any anxiety customers might have about your product and help educate them about how your product can best provide value. What does customer onboarding mean? Customer onboarding programs differ by product and target customer.

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What it takes to be a great Product Manager – Lily Smith (and Jason Knight) on The Product Experience

Mind the Product

On this week’s podcast, we speak to Lily Smith, Head of Product and Gro… wait…that name sounds familiar? For this special episode on the podcast experience, we decided to turn the tables and interview our very own podcast host, Lily Smith, Head of Product Growth at Bower Collective. With her many years of experience working in [.] Read more » The post What it takes to be a great Product Manager – Lily Smith (and Jason Knight) on The Product Experience appeared first

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What Coke’s Bottle Cap Innovation Reveals About What People Want

Gainsight

Nothing is more difficult than figuring out what people want. Not just with the big, life-changing technologies people want. If you’ve ever been stuck in the endless loop of “What do you want for dinner?” “I don’t care, you choose,” you know that every decision that gets made is a tiny miracle. . Inevitably, decisions create outbursts. Product managers know this all too well.

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The Key to Agile Team Motivation

Speaker: Robert Webber, Author and Innovation Leader

Agile was a grassroots engineering movement that caught most software leaders unprepared. The Agile community was confident that management would recognize the benefits of Agile and adopt its servant-leadership style. Unfortunately, management in larger organizations maintained the directing and controlling management style that had been reinforced throughout their careers, violating the Agile tenet of trusted, self-motivated Agile teams.

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Welcome to Productboard, SatisMeter!

ProductBoard

As customer expectations grow and competition intensifies, customer-centric products are the ultimate differentiator. But not every company excels at building extraordinary digital products because that requires established processes for listening to your customers and identifying their underlying needs. Achieving true customer-centricity is far from easy, especially when customer data is.

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What is an MQL (Marketing Qualified Lead)?

Intercom, Inc.

A marketing-qualified lead (MQL) is a qualified prospect who has interacted with a brand’s marketing content or marketing channels in a meaningful way but hasn’t yet engaged with the brand’s sales team. . Marketing-qualified leads have registered interest in a brand’s products or services by engaging with a brand’s marketing efforts, such as by downloading content assets, filling out an outline form, or adding items to a shopping cart (without checking out). .

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Build what matters with vision-led product management

Mind the Product

In this #mtpcon Digital Americas session, CPO at WHOOP and author Ben Foster, explains how to think and operate like a true product leader regardless of your level or title. [.] Read more » The post Build what matters with vision-led product management appeared first on Mind the Product.

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385: Fast user insights for product managers and innovators – with Mike Mace

Product Innovation Educators

How to load up your brain with your customers’ mindset. How do you figure out what your customers want? Stop and think about it for a few seconds. Is your product work based on what Sales wants, what an Executive or other HiPPO wants, what your competitor is doing, some insights gained about your customers, or something else? While we all have constraints, insights about the people using our products and the needs they have help us develop better products.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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5 ways to create a more customer-centric business

ProductBoard

Customer obsession is not a new phenomenon. In 2020, a gradual shift became a sudden leap. Overnight, the pandemic changed the way businesses interact with consumers and reoriented their priorities. The transformed global environment has heightened the need for companies to improve their responsiveness to external changes by becoming truly customer-centric.

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Don’t miss out on mentorship opportunities: Broadening our definition of mentorship

Intercom, Inc.

Mentorship can play a key part in any career, no matter what stage. Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company. Broadening the definition of mentorship. We often view mentorship through a very specific lens: one person sitting down with another, more junior person, to impart some valuable experience or knowledge.

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SUNDAY REWIND: Why product operations is set to be the backbone of product-led growth,

Mind the Product

Product operations is an emerging function. How does it help modern product management organizations to scale effectively? In this Sunday Rewind, we look back to this popular post by Jonathan Hau, Senior Product Operations Manager, who broke it down for us… [.] Read more » The post SUNDAY REWIND: Why product operations is set to be the backbone of product-led growth, appeared first on Mind the Product.

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How To Improve Customer Retention and Reduce Churn With Proactive Engagement?

Userpilot

Customer engagement is a key factor in SaaS growth. A proactive engagement strategy is a great way to keep your customers fully engaged with your product. In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Let’s get started! TL;DR. Proactive engagement is a means of providing customer service where companies actively make the first move to figure out the issues their customers are having.

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Innovation Systems: Advancing Practices to Create New Value

As technology transforms the global business landscape, companies need to examine and update their internal processes for innovation to keep pace. Ultimately, organizations will have to improve the velocity of innovation by creating repeatable processes that support ideation, exploration, and incubation, essential to capturing an idea’s full value.