Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

ProductPlan

SEPTEMBER 9, 2019

They organize events discussing innovations in the software and technology space. From the outside, a Product Manager (PM) is a resolute individual responsible for completing a product’s development. Product management leadership requires an ability to support their teams to victory!

Weak Development Team 49

Weak Development Team Construction Feedback Software Certifications 49

People-First Product Leadership

MARCH 4, 2024

I conducted an event titled “ Top 5 Skills to Stand Out as a Senior PM in a Hybrid World” for Reforge on Tuesday, 27 February 2024. Event Recording Slides Two questions asked during the event reminded me of my time at Pearson. Even though it is a large enterprise, you can apply these tips within any size of company.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Gainsight

APRIL 15, 2019

And in our 20/20 strategy, we introduce a particular focus on the most important partner in driving enterprise-wide CS—Product teams. With that in mind, we’ve identified five trends that we’re going to be exploring throughout the event. Human-First Leadership. At Pulse, we’re going to explore many questions.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

BrainStation Product Management

NOVEMBER 27, 2018

From the production of Red Dead Redemption 2 to the Adidas Yeezys, Product Managers (PMs) are an increasingly important component to the product development process, acting as the “ glue that binds user experience with technical and business requirements. ”. Know Your Industry and Develop a Diverse Skill Set.

Product Management 68

Product Management Product Manager Weak Development Team Certifications 68

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. She coaches teams on how to collect meaningful customer input and use it to make product decisions on a daily basis. Partnering up with adjacent teams to improve continuous discovery.

Books 98

Books Research Software Feedback Software Analytic Tools 98

PMLesson's Ace the PM Interview

DECEMBER 13, 2021

The BOLD (Build Opportunities for Leadership & Development) is meant for those business and marketing-related roles. This is not necessarily a bad thing by any means. Nearly all Facebook interns have the chance to ship code or help develop actual projects at the company within days of their programs.

Technical Review 52

Technical Review Research Software Feedback Software Software Review 52

BrainMates

DECEMBER 12, 2019

The gap between rich and poor is widening, and this is causing an increasing disenchantment with the model which has been so successful. In my portfolio lifestyle, I work with both big organisations that want to develop more innovative products and startups that are innovating from the ground up.

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. Yet it’s the first KPI proposed by many exec teams.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Business of Software Conference

FEBRUARY 16, 2021

So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before. And then we, we started to sell like big enterprises. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Product Innovation Educators

JUNE 12, 2023

First, how can product managers establish processes to enable their teams to succeed? Processes include forums to sync with different members of your team and other teams, forums to get leadership alignment, ensuring high quality of deliverables, and OKR planning. Third is setting goals.

User Testing 94

User Testing Customer Feedback Customer Experience Product Management 94

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 169

User Testing Weak Development Team Customer Experience Customer Feedback 169

The Product Coalition

FEBRUARY 15, 2021

In my experience, the challenges of becoming a learning organization can only be handled effectively by self-organizing teams. Their collaboration will lead over time to a ‘team of teams’ structure. You started with a small team, and your way of being agile seems to start working. There seems to be a belief?

Agile 175

Agile Startups Technical Review Software Review 175

Agile Velocity

FEBRUARY 8, 2021

Value stream mapping is a common practice in the Agile space because it allows leaders and stakeholders to see where the flow of value delivery is slowing down and exposes opportunities to create better alignment across teams. Most of the time, the trigger is an event like a check-out online. Cue, scaling frameworks like SAFe ®. .

Agile 105

Agile Reporting Tools Data Visualization Weak Development Team 105

Business of Software Conference

SEPTEMBER 3, 2019

“‘ Focus In Action Is Great Leadership ‘ by Belinda Johnson White provided me with the most practical framework for developing as a leader in business.” Third place would be ‘ The Challenger Sale ‘ – this is essential reading for folks doing B2B enterprise selling imo.”

Feedback Software 11

Feedback Software Books Weak Development Team Customer Feedback 11

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Data Visualization 172

Data Visualization Feedback Software Customer Feedback Customer Experience 172

The Product Coalition

NOVEMBER 4, 2020

These are our improv techniques for conducting user interviews, consolidating user pain points to create solutions, humanizing your customers, and working with your team to bring it all home. We hope they come in handy for you and your team. Find ways to connect your team members to their end audience.

Article 204

Article User Friction Product Management Product Manager 204

Mind the Product

JULY 16, 2019

Realising it would be safer to diversify, he’s gone on to spend the last 30-plus years working with more than 90 organisations across the world in interim leadership roles and consulting. We talked to Rich about leadership, how to make sure that your next job is with the right company, and how to win friends and influence people.

Customer Experience 113

Customer Experience Product Research Leadership Weak Development Team 113

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Atlassian does not have an outbound sales team.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Mironov Consulting

SEPTEMBER 23, 2023

Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work ”)  No one cares how big the team is, how long it took to build, or how smart our engineers and designers are.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Business of Software Conference

JULY 26, 2016

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Mikey Trafton: How To Manage Your Badass Team. Bethany Pagels-Minor: The Many Flavors Of Agile – What’s The Right One For Your Team? BoS Europe 2019 BoS USA 2019.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Department of Product

AUGUST 22, 2022

Sure, this is similar to other C-level tech leadership roles, but COOs, CTOs and Chief Revenue Officers are, I’d argue, a little less nebulous in their scope than ‘Product’. It could mean a B2B enterprise strategy was pursued, didn’t generate any traction but is still reflected in the product’s language and marketing.

User Testing 52

User Testing Feedback Software Customer Experience Product Research 52

Business of Software Conference

OCTOBER 1, 2019

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? I’m a 35 year veteran of Silicon Valley enterprise software which obviously means I’m not that smart I should’ve done something better and easier. BoS USA 2019 BoS Europe 2020.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Gainsight

JANUARY 28, 2019

I’ve spoken to these SaaS CEOs about a variety of topics—everything from: Leadership and org decisions. Over time, CEOs develop a feeling for the sales leader they want, and the same will happen in CS—but it will take time. Are they good for SMB or enterprise? This friend said, “When I owned CS as a sales leader, it was so bad.

Customer Experience 63

Customer Experience Reporting Tools Data Visualization Banking 63

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. They’ll interpret the data results and surface them to the product team to make the next call.

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

UX Studio: Product Management

FEBRUARY 26, 2019

It will introduce the top UX agencies here and shamelessly put our team on the list as well. Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. The team also holds trainings and workshops. The Top UX Agencies. Digital Telepathy.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Business of Software Conference

AUGUST 30, 2019

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? So I have talked about jobs to be done and how you can use it specifically for marketing as opposed to just for product development at a couple of conferences. BoS USA 2019 BoS Europe 2020.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Business of Software Conference

FEBRUARY 10, 2020

She will talk about some of the ways that companies can provide a better environment for humans to work and share how she came to realize that in her startup, she had to bring her ‘best self’ to the business every day – no one else in the business has more impact on the morale and well-being of the team than the CEO. Upcoming Events.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. So you have field, inside, BDRs (business development representatives), ADRs (account development reps), CSMs (customer service Managers), etc all these acronyms that we all know.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Business of Software Conference

MARCH 24, 2021

One is that some stuff around product and team and building a new, a new breakout, very different product to the one that you’ve got. And it became quickly overwhelming for us to have so many products with a small team. Basecamp was able to fund the development of hey. The teams decide how to build the thing.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Business of Software Conference

NOVEMBER 19, 2019

How do you motivate and lead a team when the future is uncertain? Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Being British we like a bit of bad news. But my personal journey is a developer to CEO. Unsubscribe anytime.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Business of Software Conference

OCTOBER 23, 2019

Learn the method that Bruce used to focus his team on the few critical things that resulted in the sale of his company for $125 million. Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? He’ll cover: Why prioritization is important.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Mironov Consulting

NOVEMBER 2, 2018

But it’s easy for B2B/enterprise companies to fall into a sales-led development model where the majority of work is for individual customers – starving the core product of innovation, new features, quality improvements and technical resilience. Good estimation and busy technical team are the keys to success. What to do?

Reporting Tools 108

Reporting Tools Weak Development Team User Testing Feedback Software 108

Userzoom

NOVEMBER 6, 2019

You can access all speaker sessions from the event, including ones from FlixBus and Booking.com by visiting the following page… Access videos. You can access all speaker sessions from the event, including ones from FlixBus and Booking.com by visiting the following page… Access videos. Hello, guys, how are you?

Research Software 68

Research Software User Testing Product Research UX 68