Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. That’s a big difference from the “ugly, complex, enterprise-only” name-calling that just isn’t true of the elegant, yet powerful, Gainsight platform that thousands of CS and Revenue teams are applying today.

Feedback Software 52

Feedback Software Systems Review Reporting Tools Technical Review 52

Product Talk

NOVEMBER 16, 2022

If Ellen’s name sounds familiar, you may recognize it because she’s both an active member of the CDH Slack community and was featured in a Product in Practice post about involving engineers in assumption testing. It was a great fit. A couple of years later, I wanted to switch into something that was more consumer focused.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? That gold mine list of feedback turned into a mine field? If the same has happened to you, then you’re probably asking yourself: how should I most effectively use the customer feedback that comes in to make better business decisions?

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

JUNE 4, 2021

We’ve tried 5 of the biggest WalkMe alternatives over the last couple of weeks, and we wanted to share our in-depth feedback. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list. Are you looking for WalkMe alternatives?

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Userpilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Both Pendo and Amplitude offer advanced segmentation features that allow you to group users.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? You can bring in all the new users you want, but it won’t count for much unless they understand how to derive value from your product and actually stick around. What is new user onboarding?

Analytic Tools 91

Analytic Tools Research Software Onboarding KPIs Customer Experience 91

Mironov Consulting

FEBRUARY 28, 2024

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.   Now.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. I believe that the foundations were put down by the first designers and researchers who joined UX studio in the early years.

Research Software 89

Research Software UX Feedback Software User Testing 89

ProductPlan

JULY 24, 2020

Even if internal communication has shifted to collaboration platforms such as Slack or Microsoft Teams, email is still the universal communication method for interacting with customers. And there may be no more valuable type of email than a customer interview email that solicits customer feedback. Tell them what you want.

Customer Feedback 78

Customer Feedback User Testing Customer Experience Product Research 78

The Product Coalition

DECEMBER 27, 2022

They soon climbed up the hierarchy to be the mainstream platform leaving the users with two of the largest NFT marketplaces in the world, OpenSea, and SuperRare. It allows users to access all these valuable assets in a very secure and highly decentralized way. They provide instant liquidity for the assets available on the platform.

Data Visualization 115

Data Visualization Technical Review Systems Review Software Review 115

The Product Coalition

MARCH 18, 2021

Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? Salesforce is a great example of a SaaS provider that specializes in CRM (Customer Relationship Management). Users don’t need to buy and install additional hardware to scale the product. billion in 2020 to $307.3

Feedback Software 129

Feedback Software Research Software Reporting Tools User Testing 129

Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Userpilot is another product adoption tool with solid analytics , user sentiment tools, and an engagement layer that come at the fraction of the price of the alternative products. Dashboard in Heap.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Nulab

JANUARY 3, 2022

The Capterra Shortlist named Backlog as a Top Performer in IT Project Management and an Emerging Favorite in Project Tracking. As a leading software review company, Capterra conducts product research to help business owners make informed decisions about tech solutions. What our customers think….

Reporting Tools 89

Reporting Tools Research Software Software Review Technical Review 89

Mironov Consulting

APRIL 7, 2018

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. Marketing: user/market research is a stand-alone activity.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

Mind the Product

NOVEMBER 14, 2017

When I think of partnership, many examples come to mind, across many disciplines – tennis, criminal investigation, entrepreneurship and movie production, to name a few. Do product companies conduct due diligence to understand their channel partners before seeking alignment? Current Strategy vs Future Direction.

Technical Review 75

Technical Review Systems Review Analytic Tools Research Software 75

UX Studio

MARCH 11, 2024

And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user. Business understanding, effective communication and systems thinking. My first question to you is how do you introduce yourself without your name or profession? What can the listeners learn?

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

The Product Coalition

MAY 6, 2020

To help you make a better-informed decision about your future technology partner, we’ve conducted market and industry research in order to define the best cross-platform app development companies. The hybrid apps built by Brainvire Infotech always look intuitive, user-friendly, beautiful, and unique. You might wonder?—?why

Research Software 78

Research Software Analytic Tools Feedback Software Development 78

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing.

Banking 90

Banking Development Team Review Software Review Technical Review 90

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Thus, custom software development and engineers face the same challenges faced by the market demand. Thus, the changes will become continuous improvements in the custom software development process.

Reporting Tools 127

Reporting Tools Software Developers Software Development Feedback Software 127

Modus Create

APRIL 21, 2022

You might discover that the acquired business unit can’t move to a cloud instance due to data regulations. User management requirements — SSO, User Provisioning, Atlassian Access, etc. User management requirements — SSO, User Provisioning, Atlassian Access, etc. External System CSV.

Feedback Software 52

Feedback Software Reporting Tools Technical Review User Testing 52

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! And since I’m focused mostly on consumer companies – is there anything exciting happening? The intersection of growth hacking, new tech, and pre-existing consumer motivations. Lots of important consumer tech that was new at some point. My investing thesis.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Userpilot

OCTOBER 27, 2021

Should you go with big names like WalkMe or Whatfix ? But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. WalkMe provides better user analytics and customer support. What is WalkMe?

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. This is our fantastic UX team.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Amplitude

NOVEMBER 26, 2019

When tools and systems are not created with them in mind, they lose trust and understanding. We can create empathetic, intuitive systems When everyone on the team is empowered to understand data, they can make more informed decisions and measure their own success. Data is often not accessible unless you can write code.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Mind the Product

APRIL 27, 2017

Some are moving away from detailed, written product requirements documents (PRDs), while others are using shorter write-ups, user stories, or jobs-to-be-done formats. Different written and visual methods can be used to detail problems that target user experience as pain points. Eric Ries, in his post “What is customer development?

Framework 116

Framework User Testing Research Software Feedback Software 116

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. It therefore stands to reason that the companies that thrive are constantly collecting and analyzing data about customer behavior, and pivoting their offerings accordingly. Userpilot 2.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Analytic Tools 72

Analytic Tools Research Software Feedback Software Reporting Tools 72

Userpilot

OCTOBER 28, 2020

If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation. Using the unique Driven Actions system (pictured above) you can set action triggers for different elements of the tour. Easy to use user interface.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. 63% of consumers who were proactively engaged in Q1 were still seen later in the year (Q3-Q4).

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

JANUARY 21, 2021

Product walkthroughs are a bit of a specialty for us here at Userpilot , so we’ve collected together our five favorite tools for 2021 and put them to the test. and with great supporting features ranging from A/B testing, through NPS to a Resource Center, Userpilot is a great contender. They’ll be out of date! Source: demio.com.

Analytic Tools 79

Analytic Tools Feedback Software Reporting Tools Data Visualization 79

ProductPlan

FEBRUARY 24, 2021

Seen here below: The ability to start with a roadmap tailored to your use case is a great way to get users familiar with the platform. Suppose at any point a ProductPlan customer wants to revisit the tour or access other tutorials. Contextual links to help articles on the support section of their website. Building Roadmaps.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

ProductPlan

FEBRUARY 24, 2021

Seen here below: The ability to start with a roadmap tailored to your use case is a great way to get users familiar with the platform. Suppose at any point a ProductPlan customer wants to revisit the tour or access other tutorials. Contextual links to help articles on the support section of their website. Building Roadmaps.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

UX Studio: Product Management

JUNE 7, 2019

This year, as it costs less with improved usability, it has become accessible to the average consumer as well. Companies like Vuzix and Microsoft are already working on those things for the enterprise, but also companies like Google or Apple, which is already building AR experiences into pretty much every device today.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Usersnap

AUGUST 19, 2019

A common way to improve efficiency across the business is by creating systems. Collaboration software is the ideal system that helps clients and web agencies to communicate, collaborate, share files and solve various issues on the fly. Paid plans will cost you from $10 per user per month. The result? Project Management.

Web Development 76

Web Development Web Developers Feedback Software Reporting Tools 76

Amplitude

AUGUST 8, 2019

As a product manager, I end up talking to a lot of our customers and learning about how they go about the process of product development. Company A , who is a large enterprise with a complex set of products, wants as many people as possible to get product data into Amplitude. Company A: Free-for-all Analytics.

Data Visualization 74

Data Visualization Analytic Tools Government Customer Experience 74

Hutwork

MARCH 9, 2018

Few talk about the silent hero that boosts them to the elite level: consuming the written word. You may be an entrepreneur creating SaaS platforms or a product manager for an enterprise. Most interesting are the three product manager archetypes (which one do you fit under?) 5 Designing Your Product’s Continuous Feedback Loop.

Article 82

Article Feedback Software Research Software User Testing 82