The Product Coalition

MARCH 10, 2021

c) Think like your user : An empathy exercise can help the whole team clarify their customers’ and users’ pain points. Even a short empathy exercise can help align the team on the user’s pain points and needs. The Personal Map exercise by Management 3.0.

Research Software 158

Research Software Webinar Product Research Customer Experience 158

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. While some customers may be quite vocal, sometimes customers aren’t engaged.

Customer Feedback 98

Customer Feedback User Testing Customer Experience Feedback Software 98

Sachin Rekhi

FEBRUARY 16, 2020

Sometimes these visions of the future are also shared with existing and potential customers to help portray your company's ambitions. As you progress, you'll refine or pivot each of them as you get direct customer and market feedback on what's working or what's not. Design: Customer Discovery Insights.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

JUNE 29, 2024

A user journey map helps you communicate with stakeholders from across the organization to better align efforts. Thanks to that, they can better satisfy user needs , strengthen customer loyalty, and improve conversion rates. Future-state maps visualize an improved user journey and guide strategic planning and innovation.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships.

Feedback Software 97

Feedback Software User Testing Customer Experience Customer Feedback 97

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. However, the focus of product service management is on delivering a delightful service and fostering relationships with customers. Are you ready for the deep dive? Want to see how?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

AUGUST 30, 2024

By collecting data directly from your customers, you can cut down on costs, gain accurate insights, and maintain full control over your data. TL;DR First-party data is information that a company collects directly from its own customers. Track user behavior inside the app using an analytics tool. Customer survey responses.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Userpilot

AUGUST 10, 2023

Behavioral targeting and automation is a rapidly evolving space that brings several key benefits: to name a few, you can boost customer engagement, drive loyalty , and increase retention. Start with showing personalized messages based on data you’ve gathered via survey. Key benefits include: Improves customer engagement.

Analytic Tools 98

Analytic Tools Marketing Feedback Software Product Marketing 98

Userpilot

JULY 7, 2024

How do you identify and optimize customer journey touchpoints? Before we get down to it, we also cover different stages of the customer journey and examples of touchpoints at different stages. Customer journey touchpoints are key moments where customers engage with the company or its products. Ready to dive in?

User Testing 64

User Testing Customer Experience Customer Feedback Analytic Tools 64

Userpilot

JULY 23, 2024

It helps organizations focus on the Determining which features to include in a product roadmap can be challenging with constantly evolving customer needs and several opportunities chasing scarce resources. They represent the customer’s voice and collaborate with product teams and stakeholders.

Feedback Software 111

Feedback Software Customer Experience User Testing Product Research 111

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey. What is a SaaS onboarding funnel?

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Research Software 98

Userpilot

MAY 29, 2024

Lucidchart – best tool for customer journey mapping. Figma – best tool for product designers to create interactive prototypes and user interfaces. Maze – best tool for user interviews and testing. The data from this exercise will enable you to design a product that meets their needs and expectations.

Data Visualization 105

Data Visualization Feedback Software Research Software Analytic Tools 105

ProductPlan

JANUARY 27, 2022

They’re also investing in activities that help them better understand their market and customers. Nothing else enables stakeholders to get a real-time, customized view of the product roadmap in an easy-to-understand visual format. Customer Surveys. 2022 Budgets Include Hiring. Workers don’t just want a paycheck.

Data Visualization 98

Data Visualization User Testing Product Research Reporting Tools 98

Userzoom

DECEMBER 4, 2019

What research finds as the biggest pain points for the user should have an impact in prioritization. If not, how can you call your product user-centered ?” User research should define the product roadmap – otherwise the finished product won’t be truly user-centred. Samantha Alaimo , Sr.

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

UX Studio

SEPTEMBER 20, 2018

A gamified language learning application, Xeropan helps people learn English with fun exercises such as interactive videos, chatbot conversations and weekly lessons. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Kickoff workshop with the Xeropan team.

Research Software 96

Research Software Analytic Tools Feedback Software User Testing 96

Userpilot

JANUARY 26, 2023

This can be a valuable differentiator that attracts more customers. It also removes friction , reduces churn , drives adoption , and improves customer loyalty. Test your assumptions about user needs with beta and usability testing and collect user feedback to understand their pain points better.

Product Research 98

Product Research Feedback Software Research Software User Testing 98

Userpilot

DECEMBER 6, 2022

A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers. Customer onboarding is a broad term describing the range of activities about getting customers into and experiencing value from your product. helps customers experience value faster).

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Userpilot

NOVEMBER 16, 2022

Onboarding users is an extremely tricky exercise. Any savvy product manager will tell you that an effective user adoption strategy template would be a huge asset to crafting onboarding experiences that drive adoption and growth. You can’t just throw a user adoption strategy together and expect it to work.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

UX Studio: Product Management

NOVEMBER 19, 2021

Thanks to it, we will develop a product that addresses real user needs and mitigates the existing pain points. Because design thinking is there to help us ask more and better questions, it guides us to assume nothing and point out where the improvement points are. Tools to analyze the exercise of empathy.

UX 94

UX Customer Experience User Testing Data Visualization 94

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Read on as we explore ways to keep users happy and retain them. Read on as we explore ways to keep users happy and retain them.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

ProductPlan

MARCH 18, 2022

Every employee, customer, prospect, or partner has ideas, even when they’re canceling their subscription. The entire product community—staff, partners, customers, prospects, and even analysts and members of the media—all might have ideas worth considering. You want to keep them coming. What Does Idea Management Look Like?

Idea Management 105

Idea Management Feedback Software Systems Review User Testing 105

Sachin Rekhi

MARCH 1, 2020

I wouldn't necessarily call them unique perspectives because I'm certainly not the only one with a particular point of view, but at the same time, they rarely fall into broadly accepted conventional wisdom. The Hierarchy of User Friction. Homebrew CMS - I built SachinRekhi.com as a custom CMS. Fundamentals.

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Data Visualization User Testing Customer Feedback Software Review 198

Mixpanel

FEBRUARY 16, 2024

I’ve found a big piece of getting this right is keeping those of us on the development side as close to our customers as our support or sales teams. I wanted to get the cross-functional team together to dive deep into our enterprise user personas so we could identify opportunities to help make Mixpanel easier to adopt at larger organizations.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Userpilot

AUGUST 19, 2024

This guide will introduce you to the best resources available for customer onboarding managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. Looking to enhance your customer onboarding process and drive product adoption? What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

SEPTEMBER 25, 2023

Concept testing helps SaaS businesses validate ideas , make the product development process customer-centric, and detect potential issues early, reducing the risk of product failure. Validation from your target audience Concept testing allows SaaS businesses to validate early-stage ideas through the prism of customer needs and preferences.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

UX Studio

SEPTEMBER 23, 2024

The tool offers the option to modify certain parts by sending a message to the tool, with pre-written prompts available for this purpose. It then generates an output, completed with homework ideas and exercises for the class. Pain points In the meantime, teachers found the workspace tab confusing. Want to learn more?

Research Software 88

Research Software Feedback Software Education Data Visualization 88

Userpilot

AUGUST 28, 2024

Embarking on a career as a customer onboarding manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding manager. Customer onboarding managers utilize various tools to enhance their work.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Gainsight

MAY 22, 2019

In the two minutes I might have in between meetings, I flip through my inbox to see how quickly I can get back to inbox zero and how many text messages I can respond to. Today, the treadmill of technology has eliminated every autonomous moment we experience, so that we rarely exercise the muscle of reflection. Stage 2: Special.

Feedback Software 91

Feedback Software Customer Experience User Testing Customer Feedback 91

The Product Coalition

SEPTEMBER 3, 2019

They were an enriched, jam-packed three days so here’s my attempt of summarising 300 slides, umpteen exercises and an unhealthy amount of post-it notes. It involves 3 key aspects: deep understanding of users; exploring and ideating fast and wide; and rapid prototyping to test, learn and adapt. areas of opportunity).

User Testing 60

User Testing UX Product Research Data Visualization 60

Product Club

JULY 7, 2018

Faced with that challenge, one exercise can be extremely helpful: a product deep dive. Each deep dive is a little different, but this five-step framework will give you a solid starting point: Use the product. Talk to customers. communicate with driver, follow along with the map, leave a tip, write to customer support, etc).

User Testing 54

User Testing Product Manager Product Management Customer Feedback 54

Brian Balfour

SEPTEMBER 26, 2017

One of the biggest mistakes I see growth candidates make is coming into the interview without a solid hypothesis of who the target customer is. Prior to your first interview, research the company and develop a point of view on who the target audience is, what their needs are, and why they use the product. Who are those people?

User Testing 65

User Testing Product Research Customer Experience Customer Feedback 65

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. One of the key aspects of fixing user friction is understanding how to prioritize that work along with things like new feature development. And by how much ? And by how much?

Framework 58

Framework Roadmap Customer Experience User Testing 58

The Product Coalition

JUNE 4, 2016

Step 3: Exercise [link] : Codecademy is not very easy to follow (maybe just my thoughts), because it won’t teach you the higher level idea, so you couldn’t have an overall understanding and it’s easy to lose in the details. However, there are many exercises on Codecademy, and solving problems in exercises is the best way to practice.

B2B 60

B2B User Testing Technical Review Customer Feedback 60

Usersnap

APRIL 10, 2025

The pressure to ship fast turns discovery into a checkbox exercise rushed, inconsistent, and disconnected from the broader product development lifecycle (PDLC). A culture of continuous discovery is essential for staying aligned with both user needs and business goals throughout the PDLC. Read about each discovery technique 1.

Product Research 52

Product Research Data Visualization User Testing Customer Feedback 52

Nulab

SEPTEMBER 22, 2021

What does your typical customer look like? Define your customer. Getting to know your typical customer will help you tailor your marketing strategy. Are customers actively seeking out your product or service? Do customers know how your product will solve their problems? Define your market size.

User Testing 69

User Testing Positioning Reporting Tools Data Visualization 69

ProductPlan

JANUARY 21, 2022

They’re also investing in activities that help them better understand their market and customers. Nothing else enables stakeholders to get a real-time, customized view of the product roadmap in an easy-to-understand visual format. Customer Surveys. 2022 Budgets Include Hiring. Workers don’t just want a paycheck.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52