Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. For Steli, soldiering through difficulty is the crucial muscle to exercise when feeling down and out. There is a golden middle, and that’s what Close.com’s CEO, Steli Efti, is aiming for.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Userpilot

MAY 30, 2024

Overlapping responsibilities and conflicting priorities are just a couple of the many friction points between product managers and product marketing managers – leading to inefficient workflows and potential product failures. Product marketing managers focus on getting the product in the right hands.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Intercom, Inc.

APRIL 11, 2019

With marketing hiring projected to increase 10% by 2026 , this might look easy. But scaling a marketing team to the heights Segment have isn’t as simple as putting a bunch of A-players in a room and getting them to start churning out paid advertising. The constant need for change in marketing.

Marketing 162

Marketing Weak Development Team Startups Advertising 162

The Product Coalition

MARCH 29, 2018

I realize not every product person has to navigate sales stakeholders. But if you’re working on a B2B product with a sales force, odds are you know what I mean. I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” Where do your teams agree on low scores?

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

DevelopmentCorporate

JUNE 2, 2025

Younger or smaller companies particularly those without formal research teams often fall in the lowest budget category, investing only enough to conduct limited testing or outsource one-off studies. On the other hand, companies with dedicated research teams or integrated research operations are more likely to invest six figures or more.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

Mind the Product

JUNE 19, 2018

This second post on the methods we use at Onfido to help us think commercially and strategically looks at State of Product meetings. This meeting is an exercise in strategy, an opportunity to take stock of where your product is, where it fits within the wider market, and where it should go. Product Market Analysis.

Data Visualization 133

Data Visualization Research Software Feedback Software Weak Development Team 133

Intercom, Inc.

JANUARY 31, 2019

The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. They include: Close.io

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Mixpanel

JANUARY 21, 2020

As Director of Product Management at Mixpanel, an important part of my role is hiring and developing a world-class team of product managers and ensuring that we’re empowering those people to be the best product managers they can be. You already know this: To build a great product you have to have a good spec.

Weak Development Team 87

Weak Development Team Customer Experience Reporting Tools Feedback Software 87

Mironov Consulting

SEPTEMBER 14, 2020

Over the last three decades, across 10 full-time jobs and 150 consulting clients, I’ve headed up product teams 18 times (mostly as interim VP ) and helped another dozen companies choose their Head of Product. Here are some patterns I’ve seen in picking successful Heads of Product.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Fractional CTO 145

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. So I’m going to talk about Product-Market Fit.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Userpilot

SEPTEMBER 25, 2023

Concept testing takes place before the development phase to assess how well the idea could satisfy user needs , while usability testing focuses on how easy the product is to use and navigate and happens during the development stage. Concept testing should be an integral part of product development for a number of reasons.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Lenny Rachitsky

SEPTEMBER 12, 2024

Phyl was on the founding team of the first company Amazon acquired back in the ’90s and then was CEO of pioneering product consulting firm Creative Good, with companies like Apple, Facebook, and Microsoft as customers. Just as product people seek product-market fit, you should aim for candidate-market fit in your job search.

User Testing 104

User Testing Marketing Weak Development Team Product Research 104

ProductPlan

MARCH 19, 2019

It means more firepower is required, as the current team (or lack thereof) is no longer able to adequately handle product management as is. This moment also represents an opportunity to determine what an ideal product team would look like. A key question here is: what is the ideal product team size?

Weak Development Team 76

Weak Development Team User Testing Customer Experience Reporting Tools 76

Product Talk

MARCH 3, 2021

A few months ago, fellow Product Talk coach Hope Gurion and I sat down to discuss why there’s no single right way to do discovery. Teresa and I have worked together for a number of years and when I was heading up product teams at a couple of different companies. Hope led product teams at two different large companies.

Product Research 239

Product Research User Testing User Friction Research Software 239

Intercom, Inc.

MAY 12, 2020

This month’s episode looks at the contentious notion of “product judgment.” And perhaps more importantly, how can you develop it? If you’re short on time, here’s five quick takeaways: Why do we say product judgment as opposed to product taste or instinct ? ” What is it?

User Testing 173

User Testing Customer Experience Product Research Customer Feedback 173

ProductPlan

JUNE 1, 2023

When your product can do more than it could do before, that sounds like a good thing. Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. Where are product teams getting their feature ideas?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

The Product Coalition

FEBRUARY 12, 2024

Early in the pandemic, this led me to resent virtual meetings, especially virtual product review meetings. This particular product review meeting was a breaking point. I struggled to figure out how to run the product review meeting effectively. As a result, the team struggled with how to prepare. Why was this prioritized?”

Technical Review 147

Technical Review User Testing Product Research Customer Feedback 147

Amplitude

AUGUST 30, 2017

At the Product Analytics Summit in Seattle this past March, we chatted with some of our customers about how they use Amplitude as part of their product development toolbox. It helps you stay in tune with user needs and helps you make product development decisions that cater to those needs.

User Testing 71

User Testing Customer Feedback Analytic Tools Feedback Software 71

The Product Coalition

MAY 30, 2021

It brings product practices into the sales funnel and calls for your involvement in each and every step (as you should be doing regardless). It gives you the visibility you always wanted and requires real cross-team collaboration. The general process of product-led growth starts with mapping the customer journey?

Product Research 115

Product Research User Testing Customer Experience Feedback Software 115

Userpilot

NOVEMBER 5, 2022

Customer discovery helps product managers develop their confidence. During product discovery, the product teams always learn a lot. Finally, involving the whole team in the discovery process energizes them, takes advantage of their unique perspectives, and empowers them. get a pulse on the market.

Product Research 98

Product Research User Testing Customer Feedback Customer Experience 98

Gainsight

MARCH 19, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team?

Weak Development Team 59

Weak Development Team Data Visualization Reporting Tools User Testing 59

Userpilot

JULY 23, 2024

TL;DR Feature prioritization is a process that involves ranking product features based on different factors, including customer value , business objectives, cost, and effort. A product manager or owner is responsible for prioritizing product features. This metric helps to de-prioritize features that are deemed too risky.

Feedback Software 111

Feedback Software User Testing Product Research Customer Experience 111

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time at the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. That’s a great exercise to come up with analogies for your company.

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time a the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. That’s a great exercise to come up with analogies for your company.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163

Andrew Chen

OCTOBER 31, 2016

Growth is an emerging field, and there’s hardly a playbook on how to ace your growth interview (whichever side of the table you’re on), and yet hiring and team could be the most important “growth hack” of all. A lot of people try to understand a candidate’s weaknesses, but Elena Verna wants to know your superpower.

Weak Development Team 92

Weak Development Team User Testing Technical Advisors Analytic Tools 92

Gainsight

MARCH 9, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team?

Weak Development Team 52

Weak Development Team Data Visualization Reporting Tools User Testing 52

The Product Coalition

JUNE 4, 2018

Here are the top reasons why pricing/packaging exercise seems more complex than it needs to be: Underestimating the effort and time to create and to get buy-in across the organization. Failure to enforce the current process and blaming the sales teams. See which customer in your pipeline is likely to buy the product.

Feedback Software 60

Feedback Software Research Software Weak Development Team User Testing 60

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. How to build an onboarding team.

Research Software 98

Research Software Books Feedback Software Analytic Tools 98

Intercom, Inc.

OCTOBER 1, 2020

Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. Des: Welcome to the 12th episode of Intercom on Product. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. Des: Welcome to the 12th episode of Intercom on Product. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

SEPTEMBER 4, 2023

This qualitative exercise empowers brands with customer insights. Effective journey mapping entails customer research, gathering cross-functional teams, brainstorming sessions, and refining maps based on data and feedback. You can also find areas in your product causing a poor customer experience and needs improving.

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Roadmunk

SEPTEMBER 21, 2017

Some sit outside the product domain, but still directly pushed me as a product manager to connect and empathize with other team members. Here’s my list of favorite online posts for product managers. 12 things about product-market fit. Let’s get to it. The only thing that matters. Author: Marc Andreessen.

Article 81

Article User Testing Product Research Product Manager 81

The Product Coalition

MARCH 15, 2020

In product development, necessary actions and emergent information is rarely obvious or clear, which is why we need inductive reasoning. Do this often to reorient teams where and when necessary. They are also better suited for companies that have attained product/market fit.

Data Visualization 84

Data Visualization Analytic Tools Product Research Customer Experience 84

Mixpanel

OCTOBER 6, 2023

Sometimes teams fall short of getting pipelines tied together and running, sure. Developing systems for a diverse group of stakeholders to consume the same data is no small task; it’s a journey. Poor planning results in unpredictable costs. Getting a surprise bill is the result of poor observability. Spectacularly.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Intercom, Inc.

JULY 12, 2018

Acquisitions can help fuel growth, but often go awry when the company fails to explicitly instruct their internal teams to step aside so that the new hires can do their jobs. You have no idea what the people in the management team are really thinking about. In the book, you say that org structure is really an exercise in pragmatism.

Technical Advisors 120

Technical Advisors Weak Development Team Startups Reporting Tools 120

The Product Coalition

APRIL 4, 2018

Learning from the experts about what it takes to build great product This February, Product School SF hosted an event called ProductCon. It featured some fantastic talks on a number of topics ranging from experimentation to cognitive biases to product-market fit. Author of The Lean Product Playbook. (00:00)

User Testing 74

User Testing Customer Experience Research Software Product Research 74