Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Let’s jump right in. Demographic factors.

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User Testing Customer Feedback Feedback Software Product Research 263

UX Planet

JUNE 14, 2024

Using AI to Gather, Analyze, and Act on User Feedback More Effectively to Improve UX For those who are unaware of UX design, a fast-paced yet steadily growing industry, let it be stated that feedback is a true commodity of the trade. However, opening a new chapter is the entrance of a new player into the field- AI.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. It has the potential to transform industries like entertainment, art and design by opening up new avenues for human-machine cooperation.

Generative AI 156

Generative AI Feedback Software Research Software User Testing 156

Intercom, Inc.

JULY 5, 2022

When I joined Intercom eight years ago, I knew nothing about system design. They were quick to put together, and so I assumed that even wireframes were a waste of time, let alone system design diagrams. Here, Gustavs discusses our design principle of “Connected, Modular Systems”. System design for Intercom Articles.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Alchemer Mobile

FEBRUARY 14, 2023

. – February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally. About Terri Boshoff.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

The Product Guy

APRIL 23, 2020

I asked for more work product people usually handle, I read books about technology, about the role, purchased online courses and bootcamps — anything, to inform me what I was up against and what were the skills I need to get into the role and to excel when I got there. And from then on, I wanted to learn more.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. In response, consumers interacted more with brands through their apps.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Alongside the continued app economy boon, mobile retention, interactions, ratings, and expressed emotion flourished. Close customer feedback loops.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Reveal

DECEMBER 23, 2024

What product analytics is and why it matters How to implement product analytics tools effectively What is embedded analytics? Whether its a mobile app, a web platform, or a SaaS tool, understanding user behavior is critical for improving performance. Why Is Product Analytics Important?

Data Visualization 65

Data Visualization Embedded Analytics Analytic Tools Feedback Software 65

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Feedback widgets provide a venue for collecting passive feedback from users.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Industry sector. Meet your target users and get feedback.

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Feedback Software Research Software Startups Product Research 178

Lenny Rachitsky

JANUARY 14, 2025

Below you’ll find everything you need to start using this framework within your team, including plug-and-play templates, industry benchmarks, case studies, tips for linking efficiency improvements to business impact, and specific advice for helping your team move faster. Her background is in developer tools and distributed systems.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Userpilot

MARCH 5, 2025

The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. With a reliable analytics solution , you wont miss critical signals or overlook game-changing insights that could increase product adoption.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Alchemer Mobile

DECEMBER 8, 2022

Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months). When’s the best time to solicit feedback? So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Userpilot

APRIL 24, 2025

Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. A product leader with 7+ years of experience in product management or a related field who has successfully built and scaled complex systems at a global level. Who would be the best fit for this job?

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Intercom, Inc.

JULY 17, 2019

It should be part of a larger customer success game plan to help your users achieve their goals through expert use of your tool. The guidance found in your help center unblocks confused or struggling users, making them less likely to abandon your product for a different solution. Knowledge bases reduce churn.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

Userpilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. Put simply, app downloads are great but insufficient.

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

The Product Guy

MARCH 26, 2020

The goals of the meeting were to: Align the team around a single idea or a solution Make team members feel ownership and responsibility Brainstorm unique and creative ideas. I would then brainstorm ideas on my own to prepare for the weekly meeting be prepared to share my own ideas and get feedback. About Andraž Zvonar.

CTO Coach 405

CTO Coach Product Research CTO User Testing 405

Userpilot

APRIL 24, 2024

This includes the SaaS industry too. In this article, we explain: Why investing in AI in SaaS is a must. What AI tools you can use. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. Use it to streamline the creation of emails, website copy, and app microcopy.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

Alchemer Mobile

AUGUST 27, 2020

Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. Net Promoter Score, or NPS, has become the industry standard for gauging customer loyalty. Customers leave helpful feedback because they want to be a part of the process.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. Here’s how this feature fits into the framework: Simple enough, right?

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. Feedback analysis helps you understand customers better, remove friction points, improve user experience , and boost loyalty.

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

UX Planet

FEBRUARY 6, 2025

To address this gap, Fintech companies and neobanks have transformed the financial services landscape by launching apps that break away from traditional banking approaches. These platforms are not only distinguished by their vibrant, authentic and eye-catching interface designs but also by their innovative approach to customer engagement.

Banking 80

Banking Data Visualization Feedback Software Customer Experience 80

Userpilot

JANUARY 15, 2024

This is especially true when trying to implement an in-app support infrastructure within your platform. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! How to measure customer experience in fintech?

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

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Feedback Software User Testing Customer Feedback Product Research 119

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

UX Planet

FEBRUARY 5, 2025

Visitors were bouncing off the homepage faster than a beach ball at a summer party, with conversion rates embarrassingly below the industry mark of 1.4%, which our friends over at Littledata pegged as average for eCommerce sites. Rumi revamped their platform with responsive designs that would make any software engineers heart flutter.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Intercom, Inc.

JUNE 20, 2018

We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales. We had to look at the problems our new customers needed to solve with fresh eyes and build a healthy partnership with Product to turn these roadblocks in the sales cycle into solutions that customers would love.

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Feedback Software Product Research User Testing Feedback Loop 199

Intercom, Inc.

JULY 15, 2021

In fact, he and his team even created a set of guidelines called “ Everyday ethics for AI” to help designers and developers create systems that are trustworthy. Sometimes, getting honest feedback from customers works best in a relaxed, fun environment, where they can let their guard down. Playfulness pays off. Fergal: Cool.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Alchemer Mobile

JULY 2, 2019

“Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas. Due to its murkiness, there are a few common myths that plague product management across industries and company size.

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Product Research User Testing Feedback Software Product Manager 198

Product Talk

APRIL 11, 2018

This is why as an industry we see an over-reliance on A/B testing —a measurement method that we’ve shoehorned into a discovery method. From there, we need to discover what solution will best address the target opportunity we chose. Discovering solutions. The same thing happens when we discover solutions. Tweet This.

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Product Research Customer Experience Software Review Feedback Software 232

Split

JUNE 14, 2024

It’s never been more important to prioritize customer feedback when iterating on new features. Customer feedback can fine tune your product roadmap. Receiving this feedback and acting upon it quickly can be the difference between an exiting new product or feature, or a project that is stuck in the mud.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105