UX Planet

FEBRUARY 6, 2025

Dopamine Design Principles Within the broader field of neuromarketing, Dopamine Design focuses on shaping touchpointssuch as visuals, micro-interactions, feedback loops, and gamified elementsto elicit positive emotional responses. In Physical Spaces: Layer different types of lighting (e.g.,

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

UX Planet

DECEMBER 6, 2024

Empowered users who understand the technology behind their experience are more likely to engage positively with AI-powered interfaces. The explainability of AI decisions helps users understand why certain content or features are presented and thus strengthens trust. As mentioned above, transparency is another important issue.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

MAY 30, 2025

” So someone switching from urgent Slack messages to your app isn’t fully present yet. This gap between user behavior and intention creates massive blind spots, which can be fixed with user feedback and qualitative data: Users complete onboarding (positive metric) while feeling confused and planning deletion (negative intention).

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Agile Velocity

NOVEMBER 17, 2022

“I have some critical feedback for you that I’d like share. Feedback loops are a key part of working in an Agile way. Creating a feedback rich environment is a responsibility of the full team, and is a integral element in having a high performance Agile team. Present Observations, Not Interpretations.

Feedback Software 95

Feedback Software Feedback Loop Agile Construction 95

Messages that Matter

AUGUST 26, 2024

Create an initial version of the messaging and seek reaction from the group of channel partners providing feedback. At this point, you may want to add several more channel partners to the feedback loop who provided useful input on the survey. The framework was used to position and launch Windows 3.0,

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Userpilot

MARCH 8, 2022

With its build fast and fail fast approach, it helped many adapt to constant feedback loops and quick iterations. Copy, positioning, and education is an important part of your MLP. In order to write really good UX copy , you need to understand the full process of what is being presented. Present the benefits.

Product Research 143

Product Research User Testing Customer Experience Feedback Software 143

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue. Customer surveys.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

UserVoice

JULY 31, 2017

When a customer asks the presenter for clarification, it is a good tip-off that your UI or text may not be clear enough or as intuitive as possible. This doesn’t mean you have to personally ask customers questions, but think about every opportunity there is to get customer feedback during the onboarding process.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Usersnap

FEBRUARY 24, 2025

Focus on understanding problems before presenting solutions. Approach customer feedback with an open mind to learn what users genuinely need. 5 Vendor-Specific and Competitor Questions Understanding the competitive landscape and vendor preferences informs product positioning. Why did you choose your current vendor or process?

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. Once you have surfaced these answers (to the best of your ability), you are then in a better position to sell on features against these needs. Close the deal.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

SEPTEMBER 3, 2022

Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels. Close the feedback loop by solving customer issues and improving user experiences. Userpilot, Usersnap, and Qualaroo are the 3 best customer feedback analysis tools. What is a customer feedback analysis?

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

FEBRUARY 15, 2023

Once you’ve gotten responses from users, ensure you close the feedback loop by acknowledging the response, acting on the feedback, and informing the user of your actions. The benefits of using a survey pop-up Pop-up surveys present a unique opportunity to peek into your user’s mind. Customer feedback loop.

Product Research 98

Product Research Feedback Software Data Visualization Analytic Tools 98

Intercom, Inc.

NOVEMBER 3, 2022

Liam: What was the moment when you discovered the problem or the problem presented itself? Your product marketing is so on point – the way you’ve been able to facilitate this self-serve and onboarding journey that is relatively frictionless, and the way that you position yourselves in the broader market.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

MARCH 31, 2023

Close the feedback loop by letting your customers know what your next step will be. Here are a few key reasons why customer experience surveys are important: Help you understand if you’re meeting customer expectations : Direct customer feedback helps you understand user needs and preferences, allowing you to meet them.

Product Research 98

Product Research Customer Experience User Testing Customer Feedback 98

Mind the Product

AUGUST 19, 2019

Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. For example, SEO is a way to “game” search algorithms and create content that would be shown on the first position in SERP. What can we do about that?

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Artificial Inteligence Data Visualization Product Research Reporting Tools 195

The Product Coalition

JANUARY 25, 2024

Iterative Learning from User Feedback: The chatbot actively observes and learns from user feedback, incorporating a feedback loop into its reinforcement learning mechanism. When users correct the information or rephrase requests, the chatbot utilizes this feedback to update its understanding dynamically.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Let’s have feedback loops. That’s it.

Product Research 320

Product Research User Testing Research Software Feedback Software 320

Intercom, Inc.

NOVEMBER 7, 2019

Instead, focus on fostering a culture of communication and feedback loops between the team. We’re present on three core markets in Europe: France, UK, and Germany as well as other countries such as the Nordics and Spain, with 1,500 customers that we serve. If you make mistakes without learning, you’re not improving.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

MAY 30, 2024

Understand positive sentiment drivers and boost customer loyalty. Personalize interactions to drive positive customer sentiment. Implement product improvements based on user feedback. Pay attention to both positive and negative sentiments, and make informed decisions to improve the customer experience.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Intercom, Inc.

MAY 1, 2019

It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. We received a lot of positive signals, particularly about how to interact with the product to proceed. Starting in broad strokes.

Onboarding KPIs 143

Onboarding KPIs Feedback Software Research Software User Testing 143

Userpilot

APRIL 24, 2025

Outstanding communication skills: You craft compelling presentations and narratives that clearly communicate vision and strategy, influencing and aligning stakeholders across the organization. Delivered a 20% reduction in development cycle times and drove engagement through personalization, continuous feedback loops, and Agile implementation.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Intercom, Inc.

MAY 13, 2021

There’s an increased level of complexity as you start dealing with enterprise companies, and you need to mature your positioning and playbooks to meet more demanding customer expectations. Also, skill-wise, I think one thing you really learn when you are in a sales leadership position in pre-sales is driving urgency.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Intercom, Inc.

MAY 26, 2021

We’re confident that Intercom employees – both present and future – will see these values in themselves and the people they work with everyday. . We’re optimistic and positive. So no matter what hat we wear, or where we sit in Intercom, we have this amazing opportunity to impact our customers positively every day.”.

Customer Feedback 138

Customer Feedback User Testing Customer Experience Product Research 138

Userpilot

NOVEMBER 27, 2023

Close the feedback loop so customers know their opinions matter. Customer churn rate formula To calculate the churn rate , divide the total number of customers lost by the total number of customers present at the start of a time period. You also need to follow up on feedback and act on it to close the loop.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

MAY 22, 2023

TL; DR Customer experience (CX) strategies are the plans and practices you put in place to provide positive experiences to customers. Customer feedback data at various touchpoints and later close the feedback loop by analyzing feedback and taking action. Customer feedback loop. Let’s start!

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Product Research 96

Intercom, Inc.

JUNE 14, 2022

With a CRM system, a single centralized repository contains all information on customers’ and prospective customers’ order histories, their service queries, and their positions in the sales cycle, displayed on user-friendly dashboards. This is why customer relationship marketing is such a powerful growth opportunity for your company.

Reporting Tools 118

Reporting Tools Feedback Software User Testing Data Visualization 118

Userpilot

AUGUST 11, 2022

So whether you’re hiring for a customer success (CS) position or applying for a role in this department, this guide will give you clarity on what CS managers do and how to make the most out of your time. Collecting customer feedback and closing feedback loops. Collecting customer feedback and closing feedback loops.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Intercom, Inc.

SEPTEMBER 6, 2018

It sets the scene, presents a crisis or a problem, and then resolves that problem. By presenting our story, warts and all, I was weeding out people who were overly risk averse or people who weren’t up for the challenge of a big problem. A good story has to connect the present moment to your vision of the future. It’s so simple.

Customer Feedback 151

Customer Feedback Construction Customer Experience User Testing 151

Product Talk

APRIL 3, 2024

You might present a prototype and ask, “What do you think?” But this type of customer interview doesn’t get us reliable feedback. My goal with this recommendation is to help teams build a sustainable habit that gives them a persistent feedback loop as they make daily decisions. But only if we use the right methods.

User Testing 240

User Testing Customer Experience Customer Feedback User Friction 240

Userpilot

OCTOBER 11, 2021

Customer acquisition best practices: embrace product-led , clear positioning , know your user persona , use content to drive trial signups and reduce CAC , and have a frictionless signup process. 2 – Have a clear positioning. Positioning defines the context in which your product fits in your users' minds.

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Mind the Product

SEPTEMBER 18, 2017

With one click the user is positioned at the same stage of the funnel, with the item they selected during the original session waiting for them at the checkout, as well as with all the original information pre-filled in the form. The vast majority of users responded very positively and appreciated the follow-up. Your users will reply.

Customer Experience 145

Customer Experience User Testing Product Research Customer Feedback 145

Agile Velocity

SEPTEMBER 17, 2020

When companies achieve this objective, as measured by the above key results, there is a new sustained capability that contributes to a massively positive impact. . Customer and stakeholder feedback loops are shortened. These specific key results are taken from the Path to Agility ® (P2A).

Agile 119

Agile Customer Experience Leadership User Testing 119

Userpilot

AUGUST 22, 2022

Use brand monitoring tools to understand user sentiment across different platforms and Natural Language Processing (NLP) tools to let AI extract relevant insights from qualitative feedback. Once you’ve collected and analyzed feedback, close the customer feedback loop by personalizing and automating responses.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Product Talk

JANUARY 8, 2020

Doing one of my favorite things—presenting at Mind the Product. Over 300 students have taken the course and the feedback is overwhelmingly positive. I did start writing a book but realized that I wanted a better feedback loop between me and my readers to know if I was on the right track with my content.

Product Research 168

Product Research Workshop Books Events 168

Userpilot

AUGUST 28, 2023

Providing teams with detailed instructions for presenting the brand consistently, including brand assets like logos and colors. Brand guidelines are clear and detailed instructions that outline how your team will present the brand to the customers. Then, you need to take action to close the customer feedback loop.

Branding 98

Branding Customer Experience Feedback Software Data Visualization 98

Intercom, Inc.

NOVEMBER 24, 2020

Klaus focuses on increasing the quality of customer service and making sure every interaction you have with your customers is a positive experience,” Chris explains. “As a customer, you shouldn’t get answers of varying quality based on the time of day you write in or the agent you get. Setting customers up for success. Everybody does support.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Userpilot

MAY 27, 2024

Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Now let’s go over how you can improve and create positive customer perception: Personalize customer experience : Segment user base and design relevant product experiences for each.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105