Lenny Rachitsky

APRIL 6, 2025

Present your recommendation with supporting evidence, which reduces their cognitive load and demonstrates your strategic thinking. . “Trim 90% of what you initially want to say and keep only the 10% that will make the person want to change.” Even the act of noting these examples trains you to recognize effective patterns.

CTO Coach 121

CTO Coach Framework Feedback Software Product Research 121

The Product Guy

APRIL 23, 2020

It’s a feedback loop to tell me if something needs a second look for course correction. A simple mental “structure” gave me a little bit more room to think and be present in these moments. Doing this enough times, develops an internal persona of understanding both perspectives and mitigating the back and forth.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

Mind the Product

JANUARY 7, 2019

It articulates a step-by-step approach to building a presentation: 1) Share your story; 2) Outline your talk; 3) Deliver your MVP (Minimum Viable Product). For product people, building presentations can be a lot of fun. Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics.

Product Research 167

Product Research Data Visualization Feedback Software User Testing 167

Intercom, Inc.

FEBRUARY 6, 2020

She shares why their success required embracing – not disavowing – the marketplace, what she considers when expanding internationally, and how she leverages feedback loops to balance supply and demand. A feedback loop to balance supply and demand. Listen to the full episode or check out Yvonne’s key takeaways below.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out. I continued to rely on my feedback loops throughout this process.

Product Research 299

Product Research Books User Testing Research Software 299

Mind the Product

MAY 30, 2019

Well-run product demos can improve cross-team collaboration, build trust with stakeholders, and boost team morale, as well as enabling the team to respond to change and feedback. Present with the user’s perspective in mind – what’s the benefit to the user of this feature? Demos Help us to Build Better Products. Tell a Story.

Demo 190

Demo Feedback Software Technical Review Product Research 190

Lenny Rachitsky

JANUARY 14, 2025

The DevEx framework ties developer experience to three key dimensions: cognitive load, feedback loops, and flow. SPACE is very thorough, but it doesn’t come with a turnkey list of things to measure (by design). Still, even with these useful frameworks, many organizations feel lost.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Mind the Product

MAY 15, 2017

In Josh’s Product Tank NYC presentation, he explains his evolution as a product manager. You need to start investing in things like systems, automation, feedback loops, and metrics dashboards. Josh discovered that once you start to focus on scalability, the other areas start to work themselves out.

Product Research 124

Product Research User Testing Product Manager Product Management 124

The Product Guy

SEPTEMBER 24, 2024

Feedback Loops Feedback is crucial to system behavior. Systems thinking identifies loops where outputs become inputs, influencing future results. For instance, customer feedback (output) might shape product improvements (input), which in turn affects future feedback.

Feedback Software 150

Feedback Software Product Strategy Product Research Strategy 150

Mind the Product

OCTOBER 29, 2018

Defining your process for feedback will save time and improve feedback quality. He knows that, given the opportunity to present his case the likelihood of approval increases. Consider Your Approach to Feedback. Step 6: Feedback Loop. Saying No is an important part of the product manager’s role.

Feedback Software 144

Feedback Software User Testing Customer Feedback Product Research 144

Intercom, Inc.

FEBRUARY 13, 2018

A strong sales and product feedback loop avoids both scenarios. You’ve also categorized customer feedback and prioritized it based on real data. Now that everyone’s present, it’s time to foster a purposeful discussion. One, salespeople hate when deals stall because their product is missing a vital feature.

Product Research 192

Product Research Feedback Software User Testing Customer Feedback 192

Alchemer Mobile

DECEMBER 6, 2018

During the webinar, Michael Fountain, Director of Product at Apptentive , and Sina Yeganeh, Senior Product Manager at Apptentive , shared why it is important to listen deeply to your customers, and how you can use customer feedback to build a truly stellar product. Additionally, here are some highlights from the presentation.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Intercom, Inc.

JULY 5, 2022

I designed and presented my ideas using high-fidelity mockups. Typically it’s presented as a diagram. It demonstrates how teammates manage their help center content, how users consume that content, how teammates can send that content when responding to users, and how a feedback loop continuously improves the content quality.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

UX Planet

DECEMBER 6, 2024

The explainability of AI decisions helps users understand why certain content or features are presented and thus strengthens trust. Click-Through Rates (CTR) AI-enhanced designs, such as optimized layouts or smart recommendations, can significantly boost CTRs by presenting users with highly relevant options.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

MARCH 6, 2018

We share feedback with each other all the time, not just for bi-annual or annual reviews. We want to keep getting better and our feedback loop is a really important part of this. Intercomrades are generous with their time and ideas in a genuine effort to help others improve. At the same time, we move fast at Intercom.

Embedded Analytics 213

Embedded Analytics Feedback Software Product Research Software Review 213

Userpilot

MAY 30, 2025

” So someone switching from urgent Slack messages to your app isn’t fully present yet. Here’s how to layer qualitative methods for deeper insights: Surveys offer the fastest, most scalable feedback loop. Thats a brain science term for “pieces of attention staying stuck on the last thing they did.”

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

UX Planet

FEBRUARY 5, 2025

Rumi Cosmetiques focused on creating a seamless, intuitive navigation system that eliminated clutter and presented information clearly. The improved presentation invited users to explore products more deeply, encouraging longer dwell timesan essential metric in conversion strategy.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Agile Velocity

NOVEMBER 17, 2022

“I have some critical feedback for you that I’d like share. Feedback loops are a key part of working in an Agile way. Creating a feedback rich environment is a responsibility of the full team, and is a integral element in having a high performance Agile team. Present Observations, Not Interpretations.

Feedback Software 95

Feedback Software Feedback Loop Agile Construction 95

Usersnap

APRIL 28, 2020

The Routing Menu widget presents all your customer feedback options, you can put your Usersnap projects or link your chat service and documentation. One great bonus you will enjoy is the convenience of filtering the entire base of feedback. Usersnap helps to close customer feedback loops faster.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Mind the Product

JANUARY 8, 2018

At Amplitude, our product organization doesn’t just present at company all-hands meetings, but also shares notes after every customer call in a dedicated Slack channel so they can be read by the entire product organization. Feedback Loops. The goal is to clearly define the problem the product is looking to solve.

Data Visualization 149

Data Visualization Analytic Tools Customer Feedback Product Research 149

Intercom, Inc.

MARCH 25, 2019

Build a feedback loop. Present a questionnaire at the time on cancellation to quantify reasons for leaving and to collect qualitative feedback on why a customer is leaving. But you should also be asking why at the point of the break up, and then use this as input into your product roadmap and strategy.

User Testing 183

User Testing Customer Feedback Customer Experience Feedback Software 183

The Product Coalition

FEBRUARY 1, 2021

However, it doesn’t give us any real valuable insight into their present situation, their character or personality, whether or not they’ve changed, or how their future will pan out. The focus should be on continuous improvement via a build, measure, learn feedback loop. Would we plan a three month project to go to the gym?

Customer Experience 179

Customer Experience Data Visualization Product Research User Testing 179

Usersnap

AUGUST 26, 2021

The CSAT is quite effective when tied to a specific action, with the question automatically presented at the end of a process. To get a CES, a business presents a scale with a number of options that a customer can choose from, ranging from “very easy” to “very difficult.”. ??. Offer a feedback menu. NPS (The Net Promoter Score).

Feedback Software 119

Feedback Software User Testing Customer Feedback Product Research 119

Intercom, Inc.

NOVEMBER 6, 2019

Another benefit lies in how its commenting feature works – conducting design reviews and gathering feedback, looping in managers and content designers , even asking for support, Figma brought together all these various types of communication inside the tool, and it goes even further now with plugins. Cost-effectiveness.

Feedback Software 43

Feedback Software User Testing Product Research Systems Review 43

Intercom, Inc.

MAY 15, 2018

Above all, operating real-time support comes down to starting small and learning quickly through open feedback loops and insights from your team. Operationally it can present many challenges, but nothing that can’t be overcome or outweigh the potential revenue wins for your business.

Customer Experience 193

Customer Experience Feedback Software User Testing Customer Feedback 193

TechEmpower - Product Management

JULY 31, 2023

Startup Metrics with Dave McClure Dave McClure has a great presentation on Startup Metrics where he points to some additional metrics that are useful to consider: A : Acquisition - Where / what channels do users come from? Be sure to check out the entire presentation. Don’t overcomplicate things with reporting tools.

Startups 104

Startups Product Research Customer Experience User Testing 104

UserVoice

JULY 31, 2017

When a customer asks the presenter for clarification, it is a good tip-off that your UI or text may not be clear enough or as intuitive as possible. This doesn’t mean you have to personally ask customers questions, but think about every opportunity there is to get customer feedback during the onboarding process.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Userpilot

DECEMBER 22, 2022

First, product teams need to prioritize user feedback to identify opportunities. Finally, it’s important to close the feedback loop and let users know about the changes. Close the feedback loop. Closing the feedback loop is the last stage of the product ideation process. “How Might We?”

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

MARCH 8, 2022

With its build fast and fail fast approach, it helped many adapt to constant feedback loops and quick iterations. In order to write really good UX copy , you need to understand the full process of what is being presented. Present the benefits. Present the benefits and why people want this. What is an MLP product?

Product Research 143

Product Research User Testing Customer Experience Feedback Software 143

Userpilot

MARCH 31, 2023

Close the feedback loop by letting your customers know what your next step will be. Close the feedback loop Closing the feedback loop means following up with customers after they’ve provided feedback to let them know what you’re doing in response. Running an A/B test in Userpilot.

Product Research 98

Product Research Customer Experience User Testing Customer Feedback 98

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. If they don’t match the persona market, these contacts are not likely to offer constructive criticism given they may not even relate to the pain you are seeking to address.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Messages that Matter

AUGUST 26, 2024

Create an initial version of the messaging and seek reaction from the group of channel partners providing feedback. At this point, you may want to add several more channel partners to the feedback loop who provided useful input on the survey. Based on their input, create a new version.

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

UX Planet

SEPTEMBER 8, 2024

Encourage knowledge sharing: Host regular cross-team syncs or design reviews where teams can present their design choices and discuss shared challenges. How to make the most of centralized model Implement feedback loops: Create channels (e.g., Run regular surveys and polls to collect feedback from design system users.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

Userpilot

FEBRUARY 25, 2025

Connect qualitative, quantitative, and visual data Isolated metrics cant present everything. By embedding session replay insights into daily workflows, teams can eliminate silos , shorten feedback loops, accelerate data-driven decision-making, and ensure real user data, not assumptions back every change.

Data Visualization 85

Data Visualization User Testing Customer Feedback Customer Experience 85

Userpilot

FEBRUARY 15, 2023

Once you’ve gotten responses from users, ensure you close the feedback loop by acknowledging the response, acting on the feedback, and informing the user of your actions. The benefits of using a survey pop-up Pop-up surveys present a unique opportunity to peek into your user’s mind. Customer feedback loop.

Product Research 98

Product Research Feedback Software Data Visualization Analytic Tools 98

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Let’s have feedback loops. That’s it.

Product Research 319

Product Research User Testing Research Software Feedback Software 319

The Product Coalition

JANUARY 24, 2021

Examples: Peter’s spec on Wing’s Mobile Billing product ( #10 our list ) is a fantastic look at a thorogh presentation of functional requirements & details for a back-end intensive product. presents a good example of scenario planning for different types of early feedback/traction. For front-end specing, you can 3.

Onboarding KPIs 165

Onboarding KPIs User Testing Customer Experience Feedback Software 165