Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Healthcare App Subcategories: Medical, Fitness, Health Insurance. and Fitness (fitness tracking, nutrition, workout plans, etc.), and Health Insurance.

User Testing 262

User Testing Healthcare Feedback Software Customer Feedback 262

The Product Guy

JUNE 20, 2019

With growth, you never want people to feel like their suggestions or ideas have been forgotten about, lost in the backlog abyss, as you are not providing feedback or new/updated products as quickly as you could before. Defining a discovery process will help immensely with the validation and feedback loop! About Terri Boshoff.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out. At first, this feedback gutted me. But it still felt like I was flying blind.

Product Research 299

Product Research Books User Testing Feedback Software 299

Alchemer Mobile

FEBRUARY 2, 2021

ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call. Earn your customers’ loyalty by both listening to and acting on their feedback. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Lenny Rachitsky

JANUARY 14, 2025

Below you’ll find everything you need to start using this framework within your team, including plug-and-play templates, industry benchmarks, case studies, tips for linking efficiency improvements to business impact, and specific advice for helping your team move faster.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

The Product Coalition

NOVEMBER 12, 2024

Creating or even updating a product roadmap can feel like being handed a blank sheet of paper and told you have 60 minutes to write a ten-page college essay on a topic you didn’t study for…. Embracing flexibility and adaptability might include checkpoints along your roadmap, release process, and implementing feedback loops.

Roadmap 110

Roadmap Product Research Automotive Feedback Software 110

Mind the Product

MAY 12, 2020

Claire shares the results of case studies at each stage of the funnel. Provide feedback loops so that you can learn what the customer wants and try to reduce friction by using your findings to make some choices easier for the user. To get virality and gain traction, customers must go through all of the stages.

User Testing 160

User Testing Enterprise Customer Experience Product Research 160

Mind the Product

JANUARY 7, 2019

Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. For me, the most effective engagement tactic for product talks is case studies – “what would you do?” The very best case studies have unexpected outcomes – surprise leads to learning.

Product Research 167

Product Research Data Visualization Feedback Software User Testing 167

The Product Guy

SEPTEMBER 24, 2024

Feedback Loops Feedback is crucial to system behavior. Systems thinking identifies loops where outputs become inputs, influencing future results. For instance, customer feedback (output) might shape product improvements (input), which in turn affects future feedback.

Feedback Software 150

Feedback Software Product Strategy Product Research Strategy 150

Alchemer Mobile

JULY 2, 2019

Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas. The path to success in product management is not a straight line.

Product Research 198

Product Research User Testing Feedback Software Product Manager 198

The Product Coalition

MARCH 1, 2022

If your business is regularly connecting with customers via social media, email newsletters, and other communication channels, this is a great opportunity to share positive feedback. Build case studies with your brand cheerleaders The customers who give you the very best feedback?—?the the cheerleaders we mentioned earlier?—?can

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

Mind the Product

OCTOBER 8, 2018

He quickly realized that his product lacked a fundamental requirement – longer, more reliable liquid absorption – and so he went into a deeper study of the product components. Clearly defined feedback is a key input to a product roadmap, in terms of outlining and prioritising future features and enhancements.

Product Research 183

Product Research User Testing Marketing Customer Feedback 183

UserVoice

APRIL 4, 2017

When it comes to studying user-experience and their interactions with your product, UserTesting comes highly recommended due to its robust set of usability-testing functions. With UserVoice, manually managing your feedback loop is a thing of the past. Product Roadmap Visualization Tools for Product Managers. Want to learn more?

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

UX Planet

DECEMBER 6, 2024

To do this, we will analyze effective strategies and refer to some key successful studies. Case Studies of Successful AI-Enhanced UXProjects We know that the implementation sounds like a difficult task. Continuous Feedback Loops : Incorporate user feedback to refine AI systems and address unintended consequences in realtime.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

MAY 13, 2020

But how do you manage immediate customer expectations with your team’s time (and sanity), and keep an open feedback loop with other teams across your organization? Similarly, study how your support conversations and help resources impact feature adoption. Work with cross-functional partners to drive retention.

Strategy 129

Strategy Customer Experience Product Research Feedback Loop 129

Mind the Product

JANUARY 8, 2018

Feedback Loops. Instead of looking for the finish line, they create feedback loops between products and their customers and do everything they can to keep it running. The pods then come up with innovative ways to solutions to address those problems.

Data Visualization 149

Data Visualization Analytic Tools Customer Feedback Product Research 149

BrainMates

OCTOBER 20, 2024

Regular customer feedback loops, user testing, and post-launch reviews are crucial. A Case Study in Closing the Gaps: Amazon Amazon is often cited as a leader in delivering seamless customer experiences. If what they perceive when using your product doesn’t match these expectations, dissatisfaction sets in.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

JULY 14, 2020

In a recent study with over 600 support leaders, we found that smaller support teams (fewer than 100 agents) are less likely than larger teams (more than 100 agents) to say they can continue meeting accelerating customer expectations.

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Userpilot

FEBRUARY 25, 2025

Study their behavior and optimize your product so that everyone follows the most seamless, frustration-free path. By embedding session replay insights into daily workflows, teams can eliminate silos , shorten feedback loops, accelerate data-driven decision-making, and ensure real user data, not assumptions back every change.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Cross functional alignment with the rest of the business. The right data and experimentation tools.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Userpilot

AUGUST 7, 2019

Build outstanding feedback loops. Feedback is crucial for understanding your customers’ experiences, needs and issues. Hence, building great feedback loops is going to be crucial for your Customer Success team and your overall business. Either way, online reviews can be a good source of feedback.

Customer Experience 67

Customer Experience Feedback Software User Testing Customer Feedback 67

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. It’s worth thinking about a mix of content, including: Case studies – serve as a useful source of social proof that others have benefited from the product.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

SEPTEMBER 7, 2022

Hailo could have avoided the failure if it had studied the target audience in New York and correctly formulated the value proposition. improve” feedback loop. Developers find out the opinion of users and implement vital features, release a product and evaluate the feedback, reviews, and comments of the audience.

User Testing 158

User Testing Feedback Software Product Research Research Software 158

Userpilot

SEPTEMBER 3, 2022

Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels. Close the feedback loop by solving customer issues and improving user experiences. Userpilot, Usersnap, and Qualaroo are the 3 best customer feedback analysis tools. What is a customer feedback analysis?

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Usersnap

MAY 21, 2019

A recent Luoma study showed 64.5% Usersnap offers a fully customizable and easy to integrate CX and feedback tool , get a free demo and start your free trial today. Create a Feedback Loop. Feedback loops are essential for companies to understand customer pain points. are measuring CSAT.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

The Product Coalition

JULY 6, 2022

Each Lean product manager is responsible for four areas: A few features One problem One solution, and One outcome Lean is an approach often used by startups, in which a small team and a series of feedback loops create a minimum viable product (MVP) which is then tested with potential customers, and then reworked based on this feedback.

Startups 158

Startups User Testing Product Research Feedback Software 158

Userpilot

JUNE 10, 2025

In fact, Deloitte’s 2024 study found that customers spend 50% more with companies that offer personalized experiences. McKinsey’s study uncovered something similar: 78% of customers will make repeat purchases and refer family and friends when they receive personalized communications. It’s also important to close the feedback loop.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

NOVEMBER 27, 2023

Close the feedback loop so customers know their opinions matter. Conduct cohort retention analysis Cohort analysis enables you to study how different user segments engage with your product over time. Close the feedback loop to improve customer satisfaction Collecting feedback isn’t enough.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

SEPTEMBER 9, 2024

Userpilot shares the stories of successful customers in case studies Userpilot interviews its successful customers regularly and formulates case studies to showcase real-world examples of how companies have effectively used the platform to achieve specific goals. Explore other Userpilot’s case studies.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Gainsight

AUGUST 14, 2019

How to establish an internal feedback loop across and within teams? ReinventGrowth recently conducted a research study on 40 SaaS organizations and found that businesses use a blend of metrics to evaluate product experience. How is product data gathered in real-time and what resources are required?

Onboarding KPIs 107

Onboarding KPIs Analytic Tools Data Visualization Research Software 107

Intercom, Inc.

AUGUST 6, 2020

Then ultimately when I came to the US for college, I studied computer engineering. And there are many nuances of the private experience that they help define through the same feedback loops we have established now on the private side. On the public side, it’s the meta community and other broader feedback loops.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Usersnap

AUGUST 26, 2021

With every customer interaction, they can extract feedback for the right department to address it. Here’re 4 best practices for CS teams take charge of customer feedback loops: Understand the job-to-be-done of each issue and if there are other related problems the customers wish the product can solve.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Userpilot

NOVEMBER 10, 2022

Follow up on customer pain points by notifying them of any product improvements you’ve made and closing the feedback loop. Qualitative customer research helps you understand customer pain points since customers give you direct, detailed feedback on their experience. Choose a representative sample of users to study.

User Friction 98

User Friction Customer Experience User Testing Customer Feedback 98

UX Planet

FEBRUARY 6, 2025

This interplay, known as cross-modal perception, has been a key area of study at Oxfords Crossmodal Research Lab. Dopamine Design Principles Within the broader field of neuromarketing, Dopamine Design focuses on shaping touchpointssuch as visuals, micro-interactions, feedback loops, and gamified elementsto elicit positive emotional responses.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

MAY 7, 2024

Define how you’ll gather the feedback. Close the feedback loop. Close the feedback loop Lastly, is a VoC best practice to follow up and get back to users so they know that their opinions are heard, especially to detractors. Implement data collection strategies. Analyze survey data to spot pain points.

Product Research 102

Product Research Data Visualization User Testing Customer Feedback 102

Userpilot

OCTOBER 16, 2022

Create case studies with relatable problems that attract good-fit customers. Collect active and passive feedback , act on it, and close the feedback loop. Create case studies about your customers. Creating case studies brings customer intimacy benefits in many dimensions.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Intercom, Inc.

JULY 15, 2021

You can run generative studies, you can run evaluative studies, all the way from structured usable data to very unstructured diary studies. The lifecycle extends to, “Okay, now it’s in production, we have to learn how the AI system is working, how performant it is, how accurate it is, get the user feedback.”

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245