Userpilot

NOVEMBER 3, 2022

Knowledge management is the process of gathering, storing, and distributing information. A good knowledge management process is essential to succeeding with self-service support. Set goals for your knowledge base and determine the best content formats and knowledge base software to use. Courses (mostly for complex tools).

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Mind the Product

SEPTEMBER 19, 2019

A few weeks ago, a friend messaged me for advice on becoming a product manager. I’ve done courses in related areas like software development, marketing and project management but hold almost no formal certifications. I often use them to keep on top of the latest trends, ask questions, and to give and receive feedback.

Feedback Software 108

Feedback Software Product Management Product Manager User Testing 108

Gainsight

JULY 6, 2021

Whether you have five customers or five thousand, developing efficient processes by leveraging technology and automation platforms can help extend your reach into your customer base, defining your organization’s best practices. Next, consider an organized and automated sentiment and health signals system.

Artificial Inteligence 73

Artificial Inteligence Feedback Software Reporting Tools Data Visualization 73

Product Innovation Educators

MARCH 27, 2023

Lessons for product managers from PDMA’s Outstanding Corporate Innovators Award Every year the Product Management and Development Association (PDMA) recognizes an organization with the Outstanding Corporate Innovators Award (OCI). Summary of some concepts discussed for product managers [3:04] Why was the OCI award created?

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. From organizational silos to legacy technology. The big WHY.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Mind the Product

SEPTEMBER 19, 2019

A few weeks ago, a friend messaged me for advice on becoming a product manager. I’ve done courses in related areas like software development, marketing and project management but hold almost no formal certifications. I often use them to keep on top of the latest trends, ask questions, and to give and receive feedback.

Feedback Software 82

Feedback Software Product Management Product Manager User Testing 82

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. Why does retention management take so much time and effort? Customer Retention Strategy #1 – The Importance of Positioning and Managing Expectations. Which one would you buy from?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Helping manage renewals and driving advocacy. However, you aren’t sure of the path to get there.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Gainsight

APRIL 7, 2022

However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Product adoption describes how a customer becomes aware of your product, makes purchases within your platform, and uses your tool.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Here’s a quick look at why product-led growth is becoming so popular: The SaaS market has morphed. .

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Bain Public

DECEMBER 14, 2021

Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. The Innovator's Solution: Creating and Sustainability Successful Growth by Clayton M.

Books 52

Books Research Software Product Research Reporting Tools 52

Lenny Rachitsky

APRIL 7, 2024

Claire has founded and managed two other companies, Pretty HQ and Experiment Engine, the latter of which Optimizely acquired in 2017. Normalize feedback: Create a culture where giving and receiving feedback is encouraged and valued. Before LaunchDarkly, she was a longtime chief product officer at Color and Optimizely.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Finally, and only when you have those two systems in place, you can (and must) start empathizing with them.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Product Innovation Educators

JULY 17, 2023

Lessons from the discoverer of Stage-Gate for product managers Today we are talking with a legend in product management. Our guest is Dr. Robert Cooper, who discovered the now famous Stage-Gate process and was named the “World’s Top Innovation Management Scholar” by the prestigious Journal of Product Innovation Management.

Telecommunications 94

Telecommunications Research Software Feedback Software User Testing 94

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. Everything you choose to improve or build in your SaaS product should support the business.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Gainsight

JUNE 17, 2022

Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies. Since January 2020, PLG companies have outperformed standard SaaS growth by 2x. That means you can stand out in a saturated SaaS market, reduce customer acquisition costs, and drive more recurring revenue. .

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Gainsight

NOVEMBER 16, 2021

The SaaS industry has never been so competitive. As the pressure to perform piles on product leaders and managers, there’s a way to release the tension, drive product growth, and tap into a growth plan that feeds off itself. . Here are a few: It’s a better fit in the modern SaaS market. Take a smarter approach to segmentation.

Analytic Tools 52

Analytic Tools Feedback Software Product Research Onboarding KPIs 52

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . From Idea to Fruition: Manage Your Product Lifecycle More Efficiently. Top KPIs Every Product Manager Should Track. Here Are the Product Management KPIs You Can’t Miss.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

The Product Coalition

AUGUST 26, 2019

Modularization can manage the complexity and customization in product development. For software products : design interface, data sets, infrastructure ?? For example, Uber developed Uber eats, based on modules such as its already established network of drivers and tech platform that can track and predict driving times.

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

Gainsight

APRIL 2, 2021

Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . CS Needs to Plan for “Tech Touch” from Day 1.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

The Product Coalition

AUGUST 14, 2017

product management can either be vision-driven, or it can be execution-driven. In other words, ‘good’ product management is a degree of ‘street-smartness’ with which you’re driving your organisation towards it’s business goals. A Traffic Jam Unfortunately, product management does not come with a handbook. Short answer?—?where

Vision 60

Vision User Testing Feedback Software Management 60

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Product Coalition

OCTOBER 19, 2017

If you are visiting this page, there are chances you might be seeking an answer to one of the following questions – Having completed my formal education, how do I start my career in Product Management? Coming from a non-related industry, how do I break into Product Management? How do I learn the necessary traits of Product Management?

User Testing 60

User Testing Product Management Product Manager Product Research 60

Mind the Product

APRIL 14, 2020

We always try to make general tools that can be used by anybody. I think creating a generic tool is much harder than doing a specific one for a niche, but that’s something that excites us because we really want to operate on a global level and really have a global impact with the tools that we create. Quote of the Episode.

Feedback Software 27

Feedback Software Product Research Technical Review Entertainment 27

The Secret PM Handbook

APRIL 11, 2017

It’s well known that “cost plus” pricing doesn’t work for enterprise software. They are looking for a solution to that problem. Your product may provide a solution to that problem. Does your solution solve their problem? Your product represents a big change management cost. The Value Inequality.

Customer Experience 199

Customer Experience User Testing Customer Feedback Feedback Software 199

The Product Coalition

AUGUST 14, 2018

In a product manager meeting at our organization recently, we were all handed the book Insipired: How To Create Tech Products Customers Love. Our leadership team had just started reading it and wanted all of the product managers to read it too. So with that, I wanted to put together my 5 “must read” books for product managers.

Product Management 60

Product Management Product Manager User Testing Product Research 60

Gainsight

NOVEMBER 10, 2021

Let’s face it: Successful SaaS companies don’t operate the way they used to. If you’re a product manager or leader, it’s up to you to embrace change and dive into the most effective product growth strategy for the era. And in the modern SaaS world, that means mastering product-led success. . What is product-led success?

Feedback Software 52

Feedback Software Blog Product Research Reporting Tools 52

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time not just to talk to people but to observe them, immerse in their lives, and co-design solutions with them. How well is the solution doing in all of those categories?

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Product Bookshelf

AUGUST 22, 2016

The product management interview process is intimidating because it tests your expertise and domain knowledge in many different areas. Lin , the author of PM Interview Questions , about his favorite books for expanding a product manager’s skill set in the following areas: Product design. Product management process. by Nir Eyal.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

Mind the Product

SEPTEMBER 6, 2018

Over the years I’ve worked alongside a number of enterprise product managers in many companies. I’m a product manager at Adobe, a company with a long product management tradition and which has produced some of the best products in the history of software. How the customer would like to use the software.

Enterprise 143

Enterprise Customer Feedback Customer Experience Reporting Tools 143

Hutwork

MARCH 19, 2018

Product management goes well beyond those certified in agile or another method. Whether you became a product manager or someone asked you to wear one more hat, leading can be stressful. One key to successful product management is to keep learning. Management books normally discuss processes and people and skip over technology.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. For example, our Sales team is now able to give segmented customer feedback to our product leaders to influence our roadmap. You’ll reduce the chance of misunderstanding and increase your freedom to operate if everyone is aligned on the problems to be solved and the principles your solution must reflect.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Sachin Rekhi

MARCH 1, 2020

It's no wonder then that 85% of my writing stems directly from my career as a product manager and entrepreneur. I'm often given the feedback that many of my essays apply equally well in roles outside of product management and I certainly think that's true. The Art of Being Compelling as a Product Manager. Fundamentals.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

Gainsight

NOVEMBER 16, 2021

Driving growth through on-premise apps may be easier than you realize. Desktop or on-premise applications are software products that run directly on the user’s servers. Essentially, these applications give the user control over local hardware or software infrastructure. Breathe easy. What are on-premise applications?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52