The Product Guy

OCTOBER 25, 2024

However, product managers often face even greater challenges when navigating high-stakes situations with senior leadership or dealing with conflicting priorities across departments. Often, these requests are made without supporting data or customer feedback, which can create tension between PMs and top-level executives.

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Product Talk

JANUARY 24, 2024

These touchpoints will allow you to collect stories that help you identify opportunities and build out your opportunity solution tree. For this Tools of the Trade , I spoke with several members of the CDH community to learn how they have approached recruiting customers or users in the very early stages of a product or company.

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Lenny Rachitsky

APRIL 27, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: Enterpret —Transform customer feedback into product growth Airtable ProductCentral —Launch to new heights with a unified system for product development Vanta —Automate compliance. Launching five products simultaneously was a transformative move.

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Melissa Perri

JANUARY 4, 2020

Not every company has seen all these changes, but by and large I think it's been a positive push forward and I'm proud of where we've come from and where we have gotten to. -- 2014: "I do not need Product Managers, I can run my company myself,I have the strategy." We've come a long way but we still have far to go.

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Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

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User Testing Customer Feedback Feedback Software Customer Experience 249

Productside

APRIL 16, 2025

Clear feedback loops. The PM Role: Strategic, Not Administrative In one of the most eye-opening moments of the episode, Guy shares how an internal platform team once assumed they didnt need product management. Theres this misconception that engineers just want to build cool stuff and dont care about what they build. But thats not true.

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UX Planet

MAY 27, 2025

The smartphone app has become the front line of financial competition. Any banking app that feels generic, uninspired or offers little real value is already lagging behind. Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Amazon reshaped retail with customerfocus.

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Product Innovation Educators

JANUARY 29, 2024

How to become an emotionally fit product leader We are talking about mental health for product managers and leaders—specifically product managers moving into leadership roles and those who are already in leadership roles. We’ll call this emotionally fit leadership. Great tools are journaling and meditation.

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Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Customer feedback is a big deal here at Intercom.

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User Testing Customer Feedback Feedback Software Research Software 212

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. That’s why spreadsheets have a top position on our list. other than the objectives ?—?neither

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Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time.

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Product Innovation Educators

AUGUST 19, 2024

Example: Bloomberg’s Approach to Client Listening Bloomberg, a financial software and media company, has an effective way of listening to clients. Once a year, clients get to meet with a senior product manager to discuss their priorities.

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The Product Guy

FEBRUARY 27, 2020

A risk is an uncertain event that may have both a positive or negative impact on a product. Feasibility risk impacts the capacity of the team to build the product given time, skills and technology constraints. As we neared our deadline we failed to come up with a better solution. No one liked the product.

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Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. This includes establishing psychological safety, fostering collaboration and trust amongst the product people, establishing clear roles and expectations, which I’ll discuss below, and ensuring that everyone has the right infrastructure and tools available.

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The Product Manager Coach Blog

JANUARY 14, 2025

When Jane, a seasoned product manager, started her new role at a fast-growing SaaS company, she was ready to make an impact. Advanced Tactics: Stakeholder Mapping: Use tools like the Stakeholder Alignment Blueprint (available on jonihoadley.com) to identify key goals and concerns. Click here to download.

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Lenny Rachitsky

NOVEMBER 17, 2024

These are stronger indicators of interest that tell you they really want your product, versus general positive feedback. Listen now on Apple , Spotify , and YouTube. When pitching early ideas, pay attention to specific actions customers want to take, like asking about pricing or requesting to start a proof of value (POV).

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Product Talk

MAY 10, 2017

How do managers monitor and provide feedback without dictating and controlling? When we ask our teams to build an Android app or to develop a subscription offering, we are also being output-oriented. Or they prefer a mobile web experience to an app experience? So I started to wonder: How do we empower product teams?

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The Product Guy

OCTOBER 9, 2018

This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low. What systems/metrics/processes do we need to measure and track winning? Don’t hesitate to show your strategy documents to your most trusted customers for early feedback. About Julian Dunn.

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Userpilot

APRIL 24, 2025

Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. A product leader with 7+ years of experience in product management or a related field who has successfully built and scaled complex systems at a global level. Who would be the best fit for this job?

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Roman Pichler

SEPTEMBER 11, 2023

This individual leads the product team, not by being the boss but by exercising emergent leadership. It’s important that they have the right skills to spot and evaluate design and technology opportunities and to develop a rough understanding of the likely effort required to implement product decisions. Let’s take a look at them.

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UX Planet

DECEMBER 25, 2024

I remember sitting in a leadership meeting as the UX leader, and out of nowhere, someone asked, Jas, whats the Return On Investment, aka ROI, on UX? However, when ROI becomes the primary metric for UX, it stifles creativity and empathy and reduces UX to a mere tool for conversion. I know I am. Enjoyed this?

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Product Innovation Educators

AUGUST 2, 2021

Our guest, Kenton Hansen, was in that position at Roll20 three years ago. The company now has more than 9 million users on its platform, providing the best of tabletop gaming in an online environment. 1:34] What was going on at Roll20 that cased leadership to hire their first product person?

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Product Innovation Educators

JANUARY 3, 2022

Dorian has a deep background in product development, starting in engineering and then moving to business leadership roles.? He has held R&D leadership roles and founded Auxilium in 2002 to help companies improve their R&D and leadership practices and transform their new product development using Agile practices.

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UX Planet

NOVEMBER 18, 2024

The realization of simplicity is built on our belief in recognizing the interactions between multiple systems of an environment/ situation. Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. Let deep dive into 4 Ps.

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Product Talk

MAY 13, 2020

If the company’s leaders aren’t sure or have many theories or wishes, then the product team has to do the discovery legwork to identify the most likely human behavior changes that will positively impact the lagging business indicator. You’ll learn how to propose and negotiate product outcomes with your leadership team. Tweet This.

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Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Being open to feedback. We learned a lot.

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Userpilot

MAY 27, 2025

Use your background in developing digital products, encouraging collaboration on growth projects across departments, ensuring product quality, and demonstrating effective leadership to support Firefox’s growth. Strong team leadership: 5+ years of direct PM management experience. Image] Who would be the best fit for this job?

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The Product Guy

MAY 30, 2019

Then we think about potential solutions or features. If the wider strategy is unclear, high-level outcomes should be discussed with leadership first. What other trends may we want to position our product along? The solutions: validating our hypotheses with prototypes. When are these outcomes not met? In tomorrow’s market?

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User Testing Product Research Customer Experience Data Visualization 384

Userpilot

MARCH 24, 2025

Their customers rely on their offline-first mobile app to guide them through complex fieldwork. In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. Who would be a BAD fit for this job?

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Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

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Alchemer Mobile

JUNE 17, 2025

June 17, 2025 – Alchemer, a global leader in customer experience and feedback technology, is proud to announce it has been named to Inc.’s Alchemer empowers customer-obsessed teams to move from asking to action with software that scales from a one-time survey to sophisticated feedback programs.

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Product Innovation Educators

MARCH 1, 2021

Today, he’ll help you prepare a path to leadership roles. . 6:28] How can product managers change their mindset to prepare for a senior leadership role? Stop thinking about urgent products and start thinking about important products—focus on solutions, opportunities, and possibilities. 10:38] How do we think bigger?

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Userpilot

AUGUST 8, 2024

Crafting a winning product strategy is crucial for SaaS success, and finding the right product strategy example can provide all the inspiration you need. This article provides concrete examples of different product strategies employed by SaaS companies. There are 11 main product strategy examples in SaaS today.

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Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Shower them with positivity. So I keep a Notion database of feedback screenshots, charts, support tickets, links to Gong calls, Slack threads, you name it.

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Alchemer Mobile

JUNE 17, 2025

We believe it starts with feedback—listening to it, acting on it, and building a culture around it. Culture built on feedback Every day, our customers use Alchemer to gather feedback and make better decisions. Culture built on feedback Every day, our customers use Alchemer to gather feedback and make better decisions.

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User Testing Customer Feedback Product Research Feedback Software 100

Intercom, Inc.

JULY 28, 2022

Growth is arguably the most defining and sought-after trait of technology companies. It fluctuates, plateaus, goes up and down with each new round of funding, new competitor, new technological leap – or even a global pandemic or economic downturn. However, growth is seldom linear, as is all too clear in the current economic climate.

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Intercom, Inc.

NOVEMBER 12, 2018

Depending on the industry, these services can range from call centers to ticket-based helpdesks, from self-serve knowledge bases to increasingly personal types of customer support using tools such as Intercom. Customers who continuously provide feedback to improve the product. Customer support should be personal. Voice and tone.

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