Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

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Reporting Tools Research Software Feedback Software Weak Development Team 223

Intercom, Inc.

FEBRUARY 20, 2020

His book, Why Are We Yelling: The Art of Productive Disagreement , takes some of these learnings and distills them into an actionable guidebook for “how to turn arguments into a productive and enjoyable dialog rather than a bad-natured confrontation.”. I like to think of them as neither good nor bad. Five guidelines for disagreements.

Data Visualization 232

Data Visualization Weak Development Team Product Research Research Software 232

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. Track and reduce access to data that is not needed. Choose vendors/partners that you trust.

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Weak Development Team Systems Review Data Visualization User Testing 220

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Frameworks like Jobs-to-be-Done are extremely helpful in determining exactly what the product is supposed to be doing for its customers — that is, the needs it serves.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. What makes consumer subscription apps unusual is that most don’t have sales teams, which means the product must be able to sell itself organically and through paid advertisements.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? And done right, I believe that outsourcing means you can come very close to your team next door in terms of productivity and innovation. Who was on time?

Weak Development Team 141

Weak Development Team User Testing Technical Advisors Product Research 141

UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io and copyfol.io , we are mainly focused on agency work, meaning that we cooperate with several clients as external teams. This post was written from the perspective of designers, mainly intended for external teams and entrepreneurs. Five challenges and solutions.

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Weak Development Team Feedback Software Reporting Tools Research Software 95

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Prototype it til you make it. We keep iterating.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I An outcome-oriented approach helps teams remain focused on the bigger picture, ensures efforts go toward delivering meaningful value to customers, and gives them the freedom to figure out the best way instead of having ‘the way’ committed well before discovery.

Roadmap 147

Roadmap Feedback Software Onboarding KPIs User Testing 147

The Product Coalition

JUNE 9, 2021

That approach works fine until your sales team gets on the phone to tell a customer about the Next Big Thing. When you define a roadmap as a group of project commitments, you’ve set your team up for failure. The steps outlined in this article will help your product team to frame the conversation. Framework Step 1?—?Vision

Vision 155

Vision Roadmap Customer Experience Weak Development Team 155

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Frameworks like Jobs-to-be-Done are extremely helpful in determining exactly what the product is supposed to be doing for its customers — that is, the needs it serves.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Modus Create

JUNE 18, 2019

But my employer had just paid for me to go through the training, and I was expected to help improve their development processes. That’s when it got bad. It got so bad that the CEO outlawed Agile altogether. We were so rigorous about following the rules that we completely missed the spirit of agile software development.

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Weak Development Team Agile Systems Review Software Review 75

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

The Product Coalition

SEPTEMBER 21, 2023

Creating Product Outcomes: What I’ve Learned From The Soccer Pitch “Great things in business are never done by one person; they’re done by a team of people.” — Steve Jobs Soccer is more than just a game for me. Much like product teams, soccer teams require teamwork, an adaptable strategy, and a shared goal — to win.

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Roadmap Onboarding KPIs Customer Feedback Customer Experience 147

ProductPlan

APRIL 3, 2021

Great products come from great product teams—not from frameworks. Using the right product framework can help guide a team’s work. Product Frameworks Can Become a Crutch. As a product leader, I encourage my teams to use whichever product frameworks they find helpful. How Useful Are Product Frameworks?

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Framework Customer Experience Analytic Tools Data Visualization 59

Amplitude

FEBRUARY 21, 2021

. “Scaling product and go-to-market efforts make data reliability and product delivery speed more important, while a growing team makes data reliability more difficult to manage. ” According to Gartner research , “organizations believe poor data quality to be responsible for an average of $15 million per year in losses.”

Government 59

Government Data Visualization Framework Onboarding KPIs 59

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Also, high-level guidelines provide very little value for experienced designers , who are already familiar with the basics.

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Books Technical Review Research Software Data Visualization 138

Amir Rozenberg

AUGUST 5, 2017

In our business, we have a unique opportunity to see the strategic problems which, sadly, lead some teams to fall short of their web quality goals. The direct outcome of these failures: poor customer experiences and impacts on businesses’ bottom lines. Also, there are new Chrome beta and developer versions. Lots to think about.

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Weak Development Team User Testing Reporting Tools Data Visualization 67

Userpilot

SEPTEMBER 30, 2024

A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. SMART goal-setting framework. Lastly, share drafts of comparative materials with your internal team for input and improvement. What is a messaging strategy?

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Messaging Research Software User Testing Analytic Tools 111

Product Management University

JULY 1, 2024

Most product marketing leaders inherit a team and then face the task of shaping it to meet their ideal make-up and the desired goals of the organization. Here’s the big dilemma if you’re leading a product marketing team. The ideal team size versus the budget you’ll end up with. Here are my top 5 building blocks.

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Product Marketing Marketing Automotive Messaging 130

Userpilot

DECEMBER 6, 2022

Asana – a project management tool that helps you cut tasks into smaller sizes, assign them to relevant teams and individuals, and track progress. Notion – a digital asset management tool to help centralize brand assets and provide clear SOPs to guide your marketing teams and professionals. Effective project management.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. I want to help more and more teams take advantage of these practices.

Product Research 230

Product Research User Testing User Friction Research Software 230

UX Studio: Product Management

SEPTEMBER 12, 2021

This was completely unforeseen by the design team. It looks at how we can nudge away from a bad equilibrium in game-theoretic scenarios such as news filtering and dating apps. Many product teams follow in their footsteps. These tendencies usually occur when the team lacks a solid foundation of design and research ethics.

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Up until this point in the blog series, the focus has been all about establishing the framework. We were faced with a lot (!) and trust me on this?—?it’s

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. because everybody’s human and this always happens Schedule colleagues to do the interviewing Finalize objectives and guidelines But wait?—?you A lean product discovery framework can help make it all of this so much easier.

Customer Experience 84

Customer Experience Product Research Data Visualization Embedded Analytics 84

Gainsight

APRIL 17, 2019

Pestering them is bad. Technology is necessary to deploy the in-app engagements and a framework, like the one below, will help you map out when, where, and how often your engagements should occur. The TRUSt Framework: Gainsight’s in-app promise. Only certain teams (i.e. Helping customers is good. Product Feedback.

Feedback Software 76

Feedback Software Customer Experience Customer Communications Customer Feedback 76

Amir Rozenberg

AUGUST 5, 2017

In our business, we have a unique opportunity to see the strategic problems which, sadly, lead some teams to fall short of their web quality goals. The direct outcome of these failures: poor customer experiences and impacts on businesses’ bottom lines. Also, there are new Chrome beta and developer versions. Lots to think about.

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Weak Development Team User Testing Reporting Tools Data Visualization 48

UX Studio

MARCH 4, 2019

Web designer vs web developer – as a UX designer, I counter this match daily. But truly, the phrases don’t stop here, we have visual designers, front-end developers, back-end developers, UX designers (like me), et cetera. A developer friend of mine met with a client a couple of months ago.

Web Development 46

Web Development Web Developers Development Team Review Weak Development Team 46

The Product Coalition

NOVEMBER 6, 2019

Anything from working as a team or long-distance communication can be improved with the right application. Besides, a bad plan can really damage you in the long run. If you work at an established organization, you are likely to have set product guidelines and a particular commercial direction.

Roadmap 76

Roadmap Data Visualization Technical Review User Testing 76

Bain Public

DECEMBER 14, 2021

How do you guarantee that your team is creating value for your customers in a way that creates value for your business? The Five Dysfunctions of a Team by Patrick Lencioni This book is all about the fascinating and complex world of teams. It explores the fundamental causes of organizational politics and team failure.

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Books Research Software Product Research Reporting Tools 52

Intercom, Inc.

JANUARY 10, 2019

They got a bad rep, but they’ve come through the other end, I think. We’re going to invest and invest and invest in the developer side of it and help external developers get value from building an app in the Intercom ecosystem. Gmail announced this app framework last year. Google Now looks a lot like it did in 2014.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

The Product Coalition

MAY 22, 2019

They serve bad goals just as well as they do good goals. This is a major problem because bad OKRs can amplify the issues the org is troubled with rather than fix them. Using Non-SMART OKRs Management guru Peter Drucker defined SMART goals in the 1950s, but it’s still a very valid guideline today. But here’s the thing?—?OKRs

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Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

The Product Coalition

DECEMBER 20, 2018

You are supposed to coherently navigate the development, design, and marketing of a product. Anything from working as a team or long-distance communication can be improved with the right application. Besides, a bad plan can really damage you in the long run. Product Management is one of the toughest jobs out there.

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Roadmap Data Visualization User Testing Technical Review 64

The Product HQ

FEBRUARY 1, 2023

They work with leaders and their own teams across organizations. TPMs are responsible for communicating complex technical ideas to both technical and non-technical team members. As a technical program manager, you communicate with product managers, leadership teams, and external vendors.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

The Product HQ

JULY 1, 2024

The factors mentioned here serve as a guideline. Enroll in our top-rated product management certification courses to unlock your power: Industry Since many industries and business technologies have started using the agile framework, there are many opportunities for Scrum masters. Let’s look into these factors.

Technical Review 52

Technical Review Research Software Reporting Tools Certifications 52

Arkenea

JANUARY 25, 2025

Arkenea is a trusted, exclusively healthcare-focused software development firm with 13+ years of experience. But these companies opted for several developers for innovating applications for different applications. HL7 includes stringent guidelines that facilitate the sharing and operation of data among various care facilities.

Messaging 52

Messaging Research Software Healthcare Technical Review 52