Intercom, Inc.

MAY 6, 2019

Here at Intercom, we worked with The Re-Wired Group early on to apply the Jobs to be Done framework to our product strategy. Customer testimonials, case studies and product demos are all great ways to help potential customers visualize the business outcomes that your product can drive for them. 4 forces that influence product adoption.

Customer Experience 196

Customer Experience Onboarding KPIs User Testing Research Software 196

The Product Coalition

JULY 6, 2022

It’s an actionable framework to achieve this product-market fit. The Lean Startup Model at Google: A case study Google is one of the biggest companies in the world, with over 1.4 You should study how they live and how they think. What is Lean product management (Lean or LPM)? Lean thinking is all about focusing on the customer.

Startups 158

Startups User Testing Product Research Feedback Software 158

Intercom, Inc.

NOVEMBER 27, 2019

A genius inbound marketing strategy. In a recent study of SaaS companies, Paddle found that 40% of those who expanded internationally reported having new, scalable sources of growth among other benefits. Take Slack, for example: the media points to its brilliant product as the reason for its impressive growth. Salesforce?

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Userpilot

MAY 19, 2021

These definitely play a role, but a study by SaaS Capital in 2020 found that one of the most influential factors is whether you are VC-backed or bootstrapped. In the study, they found that, on average, from a large sample size, SaaS companies spend 10% of their annual revenue on marketing. SaaS Inbound Marketing. Social Media.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Intercom, Inc.

FEBRUARY 1, 2022

But, rest assured that this doesn’t call for consistent hand-holding as study after study indicates customers would rather self-serve than talk to a support rep at all. At Intercom, we use a framework called the Conversational Support Funnel to deliver efficient, personal support to our customers at scale.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

DISQO

JULY 5, 2018

They can’t wait for large-scale studies to be completed and so are left making decisions based on non-contextualized data from past reports at best or gut feelings at worst. Research teams incorporate their principles and best practices into the frameworks, tools, and platforms that product teams use.

User Testing 66

User Testing Research Software Market Research Product Research 66

Intercom, Inc.

NOVEMBER 7, 2019

I originally did study engineering in France, and then I went back for my last year at UC Berkeley in Silicon Valley, where I was both working on a computer science master’s degree as well as launching my own company with a few friends. The CIT send over accounts to inbound SCRs and outbound SCRs who are really at the tip of the spear.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Mixpanel

FEBRUARY 23, 2021

Every business is unique, and metrics frameworks apply differently 5. And beyond the anecdotal, an often-cited 2019 study CB Insights found that “no market need” was the leading reason most startups don’t succeed. Every business is unique, and metrics frameworks apply differently. Nothing matters more than retention 2.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Userpilot

SEPTEMBER 5, 2022

What do you study for customer success? According to their page, the goal of the course is to give you the competence to fulfill the CSM role with “experiential learning,” offering interactive exercises based on real-life scenarios, case studies, and so on. Hubspot Academy Inbound Service Fundamentals. Location: Your inbox.

User Testing 98

User Testing Customer Experience Customer Feedback Data Visualization 98

Userpilot

JULY 19, 2021

In a PWC study , more than 54% of consumers in the U.S The study showed that companies that get customer success right prioritize technologies that improved customer experience. Walker’s study of 2020 found that 86% of customers valued great customer experiences. said that customer experience at most companies needed to improve.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

DECEMBER 15, 2021

Before we get into the strategies and frameworks for monetizing integrations, keep in mind this: If any integration is fundamental to your product functioning and delivering value, it should not be treated as an upsell. Case study with customers who wanted the integration. Paid advertising.

Customer Experience 98

Customer Experience Data Visualization Customer Feedback Webinar 98

DISQO

MARCH 6, 2020

They can’t wait for large-scale studies to be completed and so are left making decisions based on non-contextualized data from past reports at best or gut feelings at worst. Research teams incorporate their principles and best practices into the frameworks, tools, and platforms that product teams use.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. Growing up in Romania, Alina built her first company even before enrolling in high school to help pay for her studies.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Userpilot

AUGUST 19, 2024

It provides a framework for measuring and managing customer equity to drive long-term growth. It’s packed with practical advice and case studies from leading companies. With a diverse range of guest experts, the podcast shares real-world case studies and actionable tips for building customer-centric cultures.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Userpilot

JULY 21, 2024

Tzuo argues that subscriptions are the future of business and provides a framework for building successful subscription models. Their webinars often feature industry experts sharing best practices, case studies, and emerging trends in customer retention. It’s available on Spotify, Apple Podcasts, Google Podcasts, and Stitcher.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 28, 2024

Best certifications for growth product manager Based on reviews across sources and learning communities, here are our picks for the best certification a growth product manager should consider: Growth Hacking Certification : This certification by GrowthHackers offers practical, community-driven learning in growth marketing tactics and frameworks.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 5, 2025

Explore other case studies. Scalability and security Appcues complies with regulatory privacy frameworks like GDPR and CCPA. HubSpot HubSpot is a comprehensive inbound marketing, sales, and customer service platform designed to put the customer at the center of every interaction. A 47% increase in activation within a few months.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JULY 28, 2024

Tzuo argues that subscriptions are the future of business and provides a framework for building successful subscription models. Their webinars often feature industry experts sharing best practices, case studies, and emerging trends in customer retention. It’s available on Spotify, Apple Podcasts, Google Podcasts, and Stitcher.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Brian Balfour

OCTOBER 12, 2016

As we emphasize continuously in Reforge , becoming an elite growth marketer has nothing to do with the specific hammer in your toolkit and everything to do with mastering the emerging skills, frameworks, and thought processes that enable you to solve new problems, repeatedly. It is such a popular question that it was asked on Inbound.

Marketing 94

Marketing Data Visualization Customer Experience Blog 94

DISQO

JULY 5, 2018

They can’t wait for large-scale studies to be completed and so are left making decisions based on non-contextualized data from past reports at best or gut feelings at worst. Research teams incorporate their principles and best practices into the frameworks, tools, and platforms that product teams use.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

They can’t wait for large-scale studies to be completed and so are left making decisions based on non-contextualized data from past reports at best or gut feelings at worst. Research teams incorporate their principles and best practices into the frameworks, tools, and platforms that product teams use.

User Testing 40

User Testing Research Software Product Research Market Research 40

Userpilot

AUGUST 30, 2024

It provides a framework for measuring and managing customer equity to drive long-term growth. It’s packed with practical advice and case studies from leading companies. With a diverse range of guest experts, the podcast shares real-world case studies and actionable tips for building customer-centric cultures.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JULY 11, 2024

Tzuo argues that subscriptions are the future of business and provides a framework for building successful subscription models. Their webinars often feature industry experts sharing best practices, case studies, and emerging trends in customer retention. It’s available on Spotify, Apple Podcasts, Google Podcasts, and Stitcher.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

It provides a framework for measuring and managing customer equity to drive long-term growth. It’s packed with practical advice and case studies from leading companies. With a diverse range of guest experts, the podcast shares real-world case studies and actionable tips for building customer-centric cultures.

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Feedback Software 52

Userpilot

AUGUST 28, 2024

It provides a framework for measuring and managing customer equity to drive long-term growth. It’s packed with practical advice and case studies from leading companies. With a diverse range of guest experts, the podcast shares real-world case studies and actionable tips for building customer-centric cultures.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JULY 20, 2024

Tzuo argues that subscriptions are the future of business and provides a framework for building successful subscription models. Their webinars often feature industry experts sharing best practices, case studies, and emerging trends in customer retention. It’s available on Spotify, Apple Podcasts, Google Podcasts, and Stitcher.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

HubSpot Academy webinars : Covers a broad range of topics related to customer success, inbound marketing, and customer relationship management , offering practical advice for SaaS professionals.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

JUNE 28, 2024

Best tool for marketing automation – HubSpot : This tool helps users to grow traffic, convert more visitors, and create an efficient inbound marketing campaign. Create and maintain marketing collateral such as product guides , whitepapers, case studies, and demo videos to support sales and marketing efforts.

Research Software 52

Research Software Feedback Software Analytic Tools Data Visualization 52

Userpilot

MARCH 26, 2024

Use a framework like SMART to help you make them clear, specific, and measurable. For example, the Backlinks report in Ahrefs, a well-known SEO tool, provides granular information about a website's inbound links. This is essential to give your study adequate focus, choose the right methods, and track progress.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Userpilot

AUGUST 28, 2024

HubSpot Academy webinars : Covers a broad range of topics related to customer success, inbound marketing, and customer relationship management , offering practical advice for SaaS professionals.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Userpilot

AUGUST 19, 2024

HubSpot Academy webinars : Covers a broad range of topics related to customer success, inbound marketing, and customer relationship management , offering practical advice for SaaS professionals.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Brian Balfour

JUNE 20, 2017

If you want to learn more about onboarding strategies and frameworks, consider applying for the next Reforge program here. Ultimately, their two most basic criteria evaluate an inbound Creator's breadth of reach and depth of relationship with their audience. l hope you enjoy the post.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Intercom, Inc.

MARCH 29, 2018

The interesting thing is that the way we get our clients right now is strictly around content marketing, inbound and SEO. Adam: All your clients today are inbound. But it ended up working out, because we built our own inbound machine just in the nick of time. Is there a framework you use for selecting the best place to start?

Webinar 192

Webinar Inbound Download User Testing 192

Userzoom

JULY 9, 2019

A/B testing can be used to compare the performance of a webpage, app, email, or advert by pitting a control, ‘A’, against a test variant, ‘B’ A/B testing works by randomly splitting your inbound traffic equally between the two versions. A/B testing framework: 1: Select features to test.

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User Testing Product Research Research Software Testing 100