Bain Public

MARCH 20, 2021

With this, he has identified an actionable process that enables him to offer concrete messages about product management and operations. Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy. This ensures long term growth and success of any company and their products.

Workshop 52

Workshop Biotechnology Research Software Data Visualization 52

Amplitude

JANUARY 29, 2021

In 2020, we made major investments in core analytics, reimagined our data governance tools, and laid the foundation for personalization at scale. Sending the right message to the right user at the right time is a shared goal for all marketers, but it’s not common practice.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Government 52

Amplitude

JULY 11, 2019

I frequently see leadership teams purchase analytics software hoping that this new access will make everyone excited to use data regularly. Establish a Data Governance Strategy. My most data-forward clients have clear processes on how A data maintenance plan should be part of your overall data governance strategy.

Data Visualization 66

Data Visualization Onboarding KPIs Government Customer Feedback 66

Gainsight

OCTOBER 1, 2021

Over time, CS evolved when more CSMs and CS leadership looked to improve and standardize its practices, processes, and procedures. . CS Ops Leadership. Getting down in the trenches also indicates a passion for leadership and work. And authentic leadership is not about demands and commands but influence. .

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

Intercom, Inc.

MARCH 12, 2019

Let me share a personal example of what I mean by ownership: My mom is the president of a government consulting firm and is someone who is willing to do every job for her firm. Oftentimes these will be your partners in marketing , sales operations, recruiting and senior leadership.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

UX Planet

DECEMBER 19, 2023

The move was clearly intended to benefit the promulgators of abhorrent content such as megacorporations and government entities (while spammers hitched a ride with them). Killed by bad algorithms, bad content, bad UX, and bad leadership. It’s as simple as this: you could introduce two of your friends to each other by “suggesting” them.

UX 52

UX Reporting Tools Customer Experience Data Visualization 52

Product Innovation Educators

FEBRUARY 5, 2018

One example of this happened during WWII, when the government was trying to convince women to use more organ meat as a way to help with food shortages. One group attended government seminars about the facts related to organ meat. Knowing where people fall in that spectrum allows you to adapt your message accordingly.

Seminar 48

Seminar Product Management Product Manager Government 48

PMLesson's Ace the PM Interview

APRIL 25, 2022

The government estimates between 50-70% of small businesses closed. Task: I took it upon myself to put together a Communication and Government Affairs team. Our campaign inspired other thought leaders in the government to take action and tell their constituents to shop local. What's your leadership style?

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

ProductPlan

SEPTEMBER 3, 2019

Certainly, you can’t insist that the marketing department shift its priorities so that it can start working now on your product’s messaging. What to do about it: You’re going to have to become skilled at product team building , persuasion, and leadership. How product managers can deal. effectively with different personality types.

Product Management 56

Product Management Product Manager Reporting Tools Data Visualization 56

Gainsight

OCTOBER 5, 2020

It isn’t the same thing as messaging, which is a common misconception. . These would be government regulations or, what we see now, a sudden economic change. Gainsight PX is a full experience platform where companies can track customer usage and send relevant messaging depending on a specific user journey.

Positioning 59

Positioning Analytic Tools Data Visualization Strategy 59

People-First Product Leadership

SEPTEMBER 17, 2023

”> Documents Organization strategy Market Research Product governance Go to Market approach Terminology Product Infrastructure or Product Platform <Include documents which are deprecated now and more of a reference.> Indicate “we can discuss the context as you get up to speed.”>

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Intercom, Inc.

AUGUST 22, 2019

With the UK government and that idea of having to explain really, really complex ideas to literally everybody? Or it might be, say, an engineer who’s going through all the different error states and coming up with error messages. So that’s what their leadership will focus on. And that’s it. Jon: That’s right.

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

Userzoom

MARCH 28, 2018

And then it even got into government. You’ve got the British government with the Government Digital Service, who have invested heavily in user experience. Paul: I actually think there are more parallels between higher education and government. And then it started to creep into more traditional, big organisations.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Intercom, Inc.

MAY 25, 2022

Today, there’s a relentless message coming from every VC who’s old enough to own their very own Substack, and it is, “Cut and raise, and cut, and raise, and when you’re raising, raise money for me.” ” So rather than be yet another bad bull’s message, we wanted to be practical.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

ProductPlan

AUGUST 5, 2019

The secret is knowing who needs to know what when, as well as tailoring your message for the intended audience. You’ll be surprised how big the list gets when you start adding everyone up, including: Project team members and leadership. Governance/Compliance/Regulators. Types of IT stakeholders. Senior management. Operations.

Reporting Tools 54

Reporting Tools Customer Experience Data Visualization Customer Feedback 54

Intercom, Inc.

NOVEMBER 9, 2022

For innovation hubs to be successful, the leadership must clearly articulate the vision and create space within that vision for innovation to happen. Typically, third-party tools from the parent organization come with many stipulations around usage and governance. Giving the new team ownership of their tech stack boosts innovation.

Research Software 226

Research Software Data Visualization User Testing Startups 226

Brian Balfour

SEPTEMBER 26, 2017

How long have they been in a leadership role at this company? If you scroll to the bottom of my Work with Me page, you can see that I outline the principles that govern my team at Reforge. Research the following topics: Search LinkedIn to identify the leaders on the team you would be joining. Who are those people?

User Testing 65

User Testing Product Research Customer Feedback Customer Experience 65

Pragmatic Marketing

MAY 25, 2020

Take a moment and look in your email inbox: It’s likely filled daily with messages of disaster preparedness. The question isn’t, “How do you prepare for the next government shutdown?” Leadership means using Porter’s Five Forces to carefully examine all sources of bargaining power in your industry.

Framework 91

Framework Government Entertainment Consulting 91

Pragmatic Marketing

MAY 25, 2020

Take a moment and look in your email inbox: It’s likely filled daily with messages of disaster preparedness. The question isn’t, “How do you prepare for the next government shutdown?” Leadership means using Porter’s Five Forces to carefully examine all sources of bargaining power in your industry.

Framework 91

Framework Government Entertainment Consulting 91

Intercom, Inc.

JANUARY 20, 2022

Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Here’s what we’ve heard,” and the message was, “Look, momentum is really important. ” People loved that message.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

ProductPlan

JUNE 20, 2019

How do you make sure you’re delivering the right message in an appropriate format to these heavy hitters, knowing everyone from the CEO on down is casting a critical eye on your every word? The board is the ultimate decision making forum within any organisation,” says board governance expert Julie Garland-McLellan. Go big or go home.

Presentation 70

Presentation Roadmap Weak Development Team Customer Feedback 70

Intercom, Inc.

SEPTEMBER 26, 2019

Twilio, I need it for text messages. “Over time companies that want to dominate certain categories will need to think about building a platform” Over time a lot of companies that want to dominate certain categories or have a category leadership position will need to think about building a platform. Are they platforms?

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

Mironov Consulting

DECEMBER 29, 2022

 Especially in healthcare, finance, and military/government segments, it’s assumed.  Every  How does that change our C-level decision-making, staffing, go-to-market processes, messaging?  Are  But possible if the leadership doesn’t lose hope part-way into the rebuilding cycle. "But

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Modus Create

APRIL 14, 2020

The usual reasons for skipping user research still apply to design systems — not enough time, not enough budget, can’t convince leadership, etc. It must establish a governance process and design principles, among other things. The design system team’s structure is also an important part of the governance process.

Research Software 52

Research Software Analytic Tools Feedback Software Systems Review 52

Agile Velocity

FEBRUARY 15, 2023

Business Owners – Are primarily responsible for business, technical governance, and the ROI of the product/solution being developed by the agile teams. Leadership should be crystal clear on the intent, transparent with communication, and supportive of the angst many might feel. Continued Support Any change is hard.

Agile 52

Agile Systems Review User Testing Workshop 52

Userzoom

APRIL 18, 2018

I think we’re doing well, because we’re taking it very seriously and there’s a steering group that’s headed up by our senior leadership team and there’s budget assigned, there are resources assigned. We want to send all our supporters pretty much the same message because that makes it easier for us.

User Testing 73

User Testing Product Research Testing UX 73

ProductPlan

JULY 1, 2021

Inertia, process, bureaucracy, and governance are often cited as the primary hurdles. Ideally, present tailored messaging for different audiences to connect with their pain points and address their concerns. Most organizations are resistant to change by default. But fear and uncertainty also play an often unspoken-yet-prominent role.

Weak Development Team 59

Weak Development Team Management Management Roadmap 59

Business of Software Conference

OCTOBER 11, 2023

No amount of wordsmithing will get people excited if they are exhausted Questions to ask about To your leadership team: How confident the organization is focused on the right things To frontline managers: Is there anything you’re worried about being true that is starting to be true?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

The Product Coalition

FEBRUARY 26, 2022

One particular example, UpBank, I’d argue one of the most underrated and successful software companies in Australia, only has Product Designers with one single product leadership role. So wrapping a compensation program around that could be tricky to govern. Meetings also have a way of procreating. One meeting births another.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

Userpilot

SEPTEMBER 14, 2023

Product marketing managers develop product positioning , messaging , and differentiation strategies. Irrespective of the type, all product managers must have some common key skills, like strategic thinking, leadership, and customer empathy. This is necessary to develop product messaging that will appeal to target customers.

Research Software 87

Research Software Analytic Tools Feedback Software Product Research 87

Business of Software Conference

OCTOBER 1, 2019

So there’s almost always two questions that I hear from the executive team or the leadership team when faced with reviewing a roadmap or anything else that comes out of product management usually they are phrased in these two ways. My message here is you have to see the pattern. So of course we need management here.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Intercom, Inc.

MARCH 1, 2018

When you start thinking of prioritizing business needs and speaking the same language as other stakeholders in your company’s leadership, you get treated with more and more respect. It’s easy to buy into it because there’s a positive feedback loop. It can come with promotions. Joel: It’s been there for a while.

Customer Experience 209

Customer Experience User Testing Customer Feedback Feedback Software 209

Userpilot

AUGUST 16, 2023

Establishing robust data governance practices and data protection measures are additional challenges involved in data democratization. Finally, they could act on the insights by modifying the onboarding flow and triggering contextual in-app messages to drive engagement and activation. Funnel analysis in Userpilot.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Reporting Tools 78

Intercom, Inc.

JANUARY 28, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. And finally, last year, she joined Code For America as their CEO to do exactly what she does best – to make government work for all. It’s not uncommon for governments to try something new and end up dropping it.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249

The Product Coalition

SEPTEMBER 25, 2023

These platforms are designed as decentralized autonomous organizations (DAOs), giving users a say in the platform’s governance and rules. These entities operate on blockchain technology and are designed to be self-governing. They can even engage in direct messaging and collaborations.

Finance 124

Finance Data Visualization Government Customer Experience 124