Bain Public

DECEMBER 14, 2021

Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) by Clayton M.

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Books Research Software Product Research Reporting Tools 52

Mind the Product

SEPTEMBER 19, 2019

A few weeks ago, a friend messaged me for advice on becoming a product manager. I’ve done courses in related areas like software development, marketing and project management but hold almost no formal certifications. Product Management HQ also has a well-established Slack community, though I’ve not tried it.

Feedback Software 80

Feedback Software Product Management Product Manager User Testing 80

The Product Coalition

OCTOBER 19, 2017

If you are visiting this page, there are chances you might be seeking an answer to one of the following questions – Having completed my formal education, how do I start my career in Product Management? Coming from a non-related industry, how do I break into Product Management? How do I learn the necessary traits of Product Management?

User Testing 60

User Testing Product Management Product Manager Product Research 60

Intercom, Inc.

DECEMBER 19, 2018

“The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences” The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences as we continue on that journey.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Secret PM Handbook

SEPTEMBER 16, 2016

In this part we dive into what you really came here for – product management-specific mental models. Why are product management-related mental models different? We have some great mental models in product management. Yet in my experience many product managers don’t know that a value proposition has a specific structure.

Product Management 275

Product Management Product Manager Product Research User Testing 275

The Product Coalition

AUGUST 14, 2018

In a product manager meeting at our organization recently, we were all handed the book Insipired: How To Create Tech Products Customers Love. Our leadership team had just started reading it and wanted all of the product managers to read it too. So with that, I wanted to put together my 5 “must read” books for product managers.

Product Management 60

Product Management Product Manager User Testing Product Research 60

Sequent Learning

APRIL 22, 2019

Product Managers and product leaders continually search for engaging resources to contribute to their knowledge and effectiveness. To help you reach this level of success, we have recognized a mix of books from both our portfolio and many others that can help increase your product management acumen.

Books 40

Books Product Management Product Manager Data Visualization 40

Innovatemap

DECEMBER 19, 2022

Kate Harrison and the Product Management team use it to build deliverables like information architectures and solution overviews. Christian called this book “required reading” for all startup founders who want to build PLG products. And marketers just starting their career should pick this up like it’s a handbook.”. Andrew Chen.

Books 52

Books Advertising Branding Customer Experience 52

Userpilot

APRIL 9, 2024

Gainsight targets customer success and onboarding automation , combining in-app guides with comprehensive analytics and feedback management aimed at enterprises focusing on deep customer insights and product experience improvement. Just like WalkMe , it also supports digital transformation projects and change management processes.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Mind the Product

APRIL 14, 2020

Management and task applications. Employee handbooks for Gitlab and Basecamp. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space.

Feedback Software 26

Feedback Software Product Research Technical Review Entertainment 26

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

Product Bookshelf

AUGUST 22, 2016

The product management interview process is intimidating because it tests your expertise and domain knowledge in many different areas. Lin , the author of PM Interview Questions , about his favorite books for expanding a product manager’s skill set in the following areas: Product design. Product management process. by Nir Eyal.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. While he likely never said that , the sentiment is not lost on product managers.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

The Product Coalition

AUGUST 26, 2019

Modularization can manage the complexity and customization in product development. Check out GitLab’s handbook on how they run the company, and Shopify’s design system Polaris for great examples of such libraries. ?? As markets become more segmented, companies scale by trying to meet segmented needs. Examples of modules: ??

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

Product Innovation Educators

JULY 6, 2020

How product managers can boost innovation in companies large and small. In 2012 I read a book titled, Startup Owner’s Manual: The Step-by-Step Guide for Building a Great Company. Consequently, I think of Eric Ries as the create of Lean Startup and Steve Blank as its father. Successful startups ignored that advice.

Startups 88

Startups User Testing Customer Experience Development 88

Userpilot

JULY 13, 2021

This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Our SaaS customers that use walkthroughs have managed to achieve: Higher activation rate. To get new hires up to speed, companies often use interactive walkthroughs.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

MARCH 18, 2021

Why does retention management take so much time and effort? Customer Retention Strategy #1 – The Importance of Positioning and Managing Expectations. A Product Onboarding Tool for Startups. If you’re a startup – you’ll go for the one that claims to understand startups. Which one would you buy from?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

SEPTEMBER 19, 2019

It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. When not writing his sales handbook, he’s been overseeing the change from Close.io We’re not really a startup anymore. to Close.com.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Intercom, Inc.

FEBRUARY 5, 2019

Get your free copy of The Sales Handbook. Keep in mind, as your business matures from startup to scale-up, your sales strategy will need to evolve too. Many startups, when using this model to define themselves, end up in the bottom-left quadrant because it’s the easiest one to scale in. Can you describe it for your startup?

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

JULY 12, 2018

This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17.

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Technical Advisors Reporting Tools Weak Development Team Startups 120

BrainMates

APRIL 2, 2019

We know Product Management is a tough gig. But what about quitting Product Management? Let’s address the elephant in the room and ask ourselves, “Am I cut out for Product Management? Let’s address the elephant in the room and ask ourselves, “Am I cut out for Product Management? How does this relate to Product Management?

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Intercom, Inc.

JULY 25, 2018

Beware of the epidemic of collaboration, common management mistakes and dysfunctional teams. Managing performance is one of the hardest things to do. Engineers who become managers try to code their way out of having to manage people. Designers try to design their way out of managing people. Those other founders.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Sachin Rekhi

MARCH 1, 2020

It's no wonder then that 85% of my writing stems directly from my career as a product manager and entrepreneur. I'm often given the feedback that many of my essays apply equally well in roles outside of product management and I certainly think that's true. The Art of Being Compelling as a Product Manager. Fundamentals.

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Data Visualization User Testing Customer Feedback Software Review 192

The Product Cafe

DECEMBER 12, 2023

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Imagine you're handling all the ops like feedback management, to contact management on your Excel sheets. Hello, all you product-loving folks! As you must be aware, Zeda.io

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. Sales: Be able to route prospects to our self-service flow or the most appropriate team within Sales, e.g. startups, SMB, MME, based on well-defined customer segments. Authoritative, actionable strategies on how to grow your business. What is customer segmentation? Conduct a roadshow with relevant teams.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Hutwork

MARCH 19, 2018

Product management goes well beyond those certified in agile or another method. Whether you became a product manager or someone asked you to wear one more hat, leading can be stressful. One key to successful product management is to keep learning. Management books normally discuss processes and people and skip over technology.

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Books Research Software Feedback Software Weak Development Team 67

Intercom, Inc.

MAY 2, 2019

This is episode eight of Scale , a brand new podcast series on moving from startup to scale up. Product researchers and managers call these realizations of value “aha” moments. I remember when I was doing my own startup where anyone who signed up, we send them an email and say, ‘Hey. Thanks for signing up.

User Testing 184

User Testing Customer Experience B2C Customer Feedback 184

Iteratively Blog

MAY 31, 2020

For example, if you're a product manager at Atlassian working on Jira, you might form the following hypothesis using product analytics: "We believe that educating customers about core concepts during onboarding will result in an increase in retention, because we've observed customer confusion and a X% dropoff after project creation.".

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

PMLesson's Ace the PM Interview

MAY 13, 2020

But recruiting for product management can be a whole different beast considering how high the bar is these days for a product manager. 1 Product Management: Make sure it's right for you. Read: So you want to be a Product Manager. Optional Buy: The Product Manager Interview: 164 Actual Questions and Answers by Lewis C.

Technical Review 52

Technical Review Software Review Feedback Software Framework 52

Alchemer Mobile

OCTOBER 22, 2020

If you’re in digital product management, 2020 has been a roller coaster. Going back to basics to find inspiration has been one way expert product managers adjusted their strategies to meet rapidly-shifting consumer needs. Best Product Management Books. How to Become a Great Product Manager. What does a product manager do?

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Books Research Software Feedback Software Product Management 236

Intercom, Inc.

OCTOBER 24, 2019

Building a community isn’t about management. He saw in it what he felt like growth had been 10 years ago, which was this thing that many startups were trying to do with very little structure or framework. Notion is this amazing modular tool that allows people to do everything from take notes to project manage to track pipelines.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. Theory X is carrot and stick.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58