Intercom, Inc.

FEBRUARY 14, 2019

Then apply Lean Startup Principles to hiring by putting people in the role. Invest time to build the team to take you to the next level. If you are hiring for a role that you aren’t super familiar with, or at a scale you haven’t been at before, learn and benchmark first. H ave them do the job you want them to do for a day.

Strategy 188

Strategy User Testing Download Customer Experience 188

Intercom, Inc.

MAY 2, 2019

This is episode eight of Scale , a brand new podcast series on moving from startup to scale up. I remember when I was doing my own startup where anyone who signed up, we send them an email and say, ‘Hey. And time is money, especially for startups. Download The Growth Handbook. Thanks for signing up.

User Testing 184

User Testing Customer Experience Customer Feedback B2C 184

Mind the Product

SEPTEMBER 19, 2019

Plus, the whole Lean Startup thing is all the rage right now so it gives you a genuine reason to try it out and add those buzzwords to your LinkedIn profile. If you’re still not sure where to start, go get a copy of Pieter Levels’ Bootstrappers Handbook and follow the exercises at the end of each chapter.

Feedback Software 154

Feedback Software Product Management Product Manager User Testing 154

Intercom, Inc.

JULY 12, 2018

To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17. Congratulations on the High Growth Handbook. The only good generic startup advice is that there’s no good generic startup advice.

Technical Advisors 120

Technical Advisors Weak Development Team Startups Reporting Tools 120

Intercom, Inc.

SEPTEMBER 19, 2019

It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. When not writing his sales handbook, he’s been overseeing the change from Close.io We’re not really a startup anymore. to Close.com.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Sachin Rekhi

MARCH 1, 2020

I'm often asked how long it takes me to write each of my essays as folks are always curious how I fit in writing as just a hobby when I have always had a full-time job as either a product exec or startup founder. Strunk & White's handbook entitled The Elements of Style has been my biggest inspiration for writing prose well.

Data Visualization 198

Data Visualization User Testing Customer Feedback Software Review 198

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. Sales: Be able to route prospects to our self-service flow or the most appropriate team within Sales, e.g. startups, SMB, MME, based on well-defined customer segments. Authoritative, actionable strategies on how to grow your business. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

JULY 25, 2018

Fun fact: do you know what one of the majors causes of startup failure is? Rare is the startup advice that survives first contact with reality. Startups do to the relationship between the founders what a dog does to a sock.” – Paul Graham. Startups, you see, love to reinvent things. Don’t do it alone,” they say.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

The Secret PM Handbook

SEPTEMBER 16, 2016

Trikro's Lean Startup Test Categorization Tristan Kromer has laid out a nice categorization of lean startup experiments based on whether you are looking for an idea or testing an idea you already have, versus looking for a market for the idea or validating that your solution to the idea meets the market's needs.

Product Management 275

Product Management Product Manager Product Research User Testing 275

Mind the Product

SEPTEMBER 19, 2019

Plus, the whole Lean Startup thing is all the rage right now so it gives you a genuine reason to try it out and add those buzzwords to your LinkedIn profile. If you’re still not sure where to start, go get a copy of Pieter Levels’ Bootstrappers Handbook and follow the exercises at the end of each chapter.

Feedback Software 96

Feedback Software Product Management Product Manager User Testing 96

Lenny Rachitsky

AUGUST 22, 2024

Where to find Deb Liu: • Threads: [link] • LinkedIn: [link] • Substack: [link] In this episode, we cover: ( 00:00 ) Introduction to Deb Liu ( 02:18 ) Deb’s career journey and key advice ( 09:45 ) Navigating new roles and challenges ( 11:27 ) Overcoming adversity and failure ( 15:07 ) Building billion-dollar businesses at Facebook (..)

CTO Coach 80

CTO Coach Feedback Software CTO B2B 80

BrainMates

APRIL 2, 2019

To minimise this, we conduct research, analyse data, run experiments and use every tool and trick in our Product Management handbook to increase our certainty that the product will enjoy success and reward our businesses. Designing, making, launching and managing a product is risky.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

The Product Coalition

OCTOBER 19, 2017

I ( LinkedIn profile ) was in a very similar situation a few years ago, when I co-founded a Tech Startup and was managing the product. To start with, I wrote this handbook “ Product Management 101 ”. If any of the above questions is something that’s on top of your mind, then worry not!

User Testing 60

User Testing Product Management Product Manager Product Research 60

The Product Coalition

AUGUST 14, 2018

Inspired: How to Create Tech Products Customers Love by Marty Cagan This is basically the best handbook on product management that I’ve ever read. The Lean Startup by Eric Ries This book pretty much started a revolution in how we create products (or brought together a lot of the new techniques that were taking off).

Product Management 60

Product Management Product Manager User Testing Product Research 60

DISQO

JUNE 15, 2015

In his groundbreaking book, The Lean Startup, Eric Ries illustrates how entrepreneurs can build and launch minimal versions of their products optimized to generate reliable feedback before iterating on those products. However, startups are very different from large companies.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

Intercom, Inc.

OCTOBER 24, 2019

He saw in it what he felt like growth had been 10 years ago, which was this thing that many startups were trying to do with very little structure or framework. Very early on, Notion as a startup had like a 60-person meetup in South Korea. One of which is we have a startup mindset ourselves, given our past work experience.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Lenny Rachitsky

NOVEMBER 26, 2023

: [link] • TikTok Is the New TV: [link] • Evan Spiegel on X: [link] • Brian Chesky’s new playbook: [link] • What sets great teams apart | Lane Shackleton (CPO of Coda): [link] • Flashtags: [link] • Patrick Spence on LinkedIn: [link] • The Philosophy of Ikigai: 3 Examples About Finding Purpose: [link] (..)

CTO 52

CTO Product Research Leadership Startups 52

Lenny Rachitsky

APRIL 7, 2024

Find the full transcript at: [link] Where to find Claire Vo: • X: [link] • LinkedIn: [link] • TikTok: [link] Where to find Lenny: • Newsletter: [link] • X: [link] • LinkedIn: [link] In this episode, we cover: ( 00:00 ) Claire’s background ( 04:50 ) How to achieve career progression ( 10:11 ) Avoiding promotion (..)

User Testing 57

User Testing Customer Feedback Customer Experience Feedback Software 57

Sequent Learning

APRIL 22, 2019

The Startup Playbook: Founder-to-Founder Advice From Two Startup Veterans by Rajat Bhargava (Author), Will Herman. Written by Rajat Bhargava, and Will Herman , the Startup Playbook is full of advice and guidance from entrepreneurs who share both success stories and moments of utter failure.

Books 40

Books Product Management Product Manager Data Visualization 40

Product Bookshelf

AUGUST 22, 2016

Thinkertoys: A Handbook of Creative-Thinking Techniques. IDEA : The Lean Startup movement generated new and valuable ideas in product development. Olsen argues that high-level concepts and familiarity with Lean will not result in true success in the startup world. Lean Analytics: Use Data to Build a Better Startup Faster.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

Books Research Software Product Research Reporting Tools 52

The Product Cafe

JANUARY 18, 2024

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Hello, all you product-loving folks! ☕ Thanks for reading Product Café Newsletter ☕️! Subscribe for free to receive new posts and support my work.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience User Testing 52

DISQO

JUNE 15, 2015

In his groundbreaking book, The Lean Startup, Eric Ries illustrates how entrepreneurs can build and launch minimal versions of their products optimized to generate reliable feedback before iterating on those products. However, startups are very different from large companies.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

In his groundbreaking book, The Lean Startup, Eric Ries illustrates how entrepreneurs can build and launch minimal versions of their products optimized to generate reliable feedback before iterating on those products. However, startups are very different from large companies.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

Innovatemap

DECEMBER 19, 2022

Christian called this book “required reading” for all startup founders who want to build PLG products. And marketers just starting their career should pick this up like it’s a handbook.”. This book gives a refreshing perspective on how to debate and listen well,” said Christian Beck. . The Cold Start Problem. Andrew Chen. Liz Wiseman.

Books 52

Books Advertising Branding Customer Experience 52

freshtrax

JANUARY 24, 2025

Michael Margolis and his team also put together a handbook called Learn More Faster , which is available as a free PDF and has been a go-to resource for me lately. This episode titled “ Finding Your Bullseye Customer ” stood out because Michaels insights on UX research aligned with many of the practices my team and I use at btrax.

Data Visualization 52

Data Visualization Customer Feedback User Testing Research Software 52

PMLesson's Ace the PM Interview

MAY 13, 2020

We highly recommend this book as it can serve as your handbook for every step of PM recruiting. One way to do this is by helping a startup evolve their product over time. But they could be meaningful at smaller businesses like a Series A or B startup. And inversely, startups will hire close to summer.

Technical Review 52

Technical Review Software Review Feedback Software Framework 52

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. We were very far from being there.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58

The Product Coalition

AUGUST 26, 2019

Check out GitLab’s handbook on how they run the company, and Shopify’s design system Polaris for great examples of such libraries. ?? Defining the modules is probably the hardest part, but the discipline to documenting and sharing them (and maintaining that library) is also critical.

Feedback Software 63

Feedback Software Customer Experience User Testing Data Visualization 63

Hutwork

MARCH 19, 2018

The Lean Product Playbook is billed as “the missing manual on how to apply Lean Startup to build products that customers love.” If you’re adopting lean thinking, this is the handbook for you. The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback. By Dan Olsen.

Books 67

Books Research Software Feedback Software Product Management 67

Userpilot

JULY 13, 2021

This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Every SaaS business has to start somewhere, and we startup veterans know very well that budgets are often low in those early days.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

AUGUST 30, 2024

Look for internship opportunities at SaaS companies or startups specifically focused on customer onboarding. Consider offering pro-bono onboarding consultations to small businesses or startups. Here, you’ll gain hands-on experience with onboarding processes, product training, and real-world customer interactions.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

Look for internship opportunities at SaaS companies or startups specifically focused on customer onboarding. Consider offering pro-bono onboarding consultations to small businesses or startups. Here, you’ll gain hands-on experience with onboarding processes, product training, and real-world customer interactions.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 9, 2024

Startup – from $279 per month. Templates – including employee onboarding templates, handbook templates, SOP templates, and HR templates. Just like Appcues, Chameleon offers basic analytics features, which include: Real-time event tracking for contextual triggering. Experience reporting (from one dashboard). A/B testing.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MARCH 18, 2021

A Product Onboarding Tool for Startups. If you’re a startup – you’ll go for the one that claims to understand startups. vs. The Product Growth Tool for Product Teams. Which one would you buy from? I’m guessing the answer is “ it depends ”.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Lenny Rachitsky

APRIL 20, 2025

For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.

Software Review 83

Software Review Technical Review Data Visualization Development 83

Intercom, Inc.

FEBRUARY 5, 2019

Get your free copy of The Sales Handbook. Keep in mind, as your business matures from startup to scale-up, your sales strategy will need to evolve too. Many startups, when using this model to define themselves, end up in the bottom-left quadrant because it’s the easiest one to scale in. Can you describe it for your startup?

Outbound 177

Outbound Strategy Inbound Customer Experience 177