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How to describe your business as an equation

Lenny Rachitsky

See the section at the end on how to calculate your payback period. See “problem #2” in this essay for an explanation of how to calculate payback periods for marketplaces. One key metric for every business is customer acquisition payback period. This is related to but not directly captured in the equations below.

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How to build a billion dollar sales team like Stripe

Intercom, Inc.

It’s become apparent that for hypergrowth SaaS startups today, there are two distinct phases. Stripe hit the market with such force that they could rely on a high-velocity, bottom-up distribution engine to give them the kind of traction other startups could only dream of. How to bring formal sales into a growing startup.

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8 steps to craft a winning sales strategy, according to industry leaders

Intercom, Inc.

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Keep in mind, as your business matures from startup to scale-up, your sales strategy will need to evolve too. Let’s take inbound sales and outbound sales, for example.

Outbound 177
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What is Customer Value Chain & How to Use It in Product Development

Userpilot

Value chain analysis matters most to startups who don’t have much initial data to work with. How to perform customer value chain analysis in SaaS? For instance, the value chain of Amazon’s inbound and outbound logistics would look very different from the value chain of Prime Video.

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The Must-Read Book List for Building New Product Ventures

The Product Coalition

The Four Steps to the Epiphany: Successful Strategies for Startups That Win by Steve Blank?—?This Zero to One: Notes on Startups, or How to Build the Future by Peter Thiel?—?Theil Lean Startup by Eric Ries?—?Build, The popular modern way product-led startups are built. Each builds on the books before it.

Books 185
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9 essential sales steps you need to grow your SaaS startup

Intercom, Inc.

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. Choose one, ensuring it can easily connect to any data sources you have (be that lead generation forms, or existing data sets) and also ensure that it can integrate with any outbound marketing tools you may have like MailChimp.

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Creating An Enterprise SaaS Marketing Strategy

Userpilot

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Inbound works really well for smaller SaaS businesses, whether B2B or B2C. We’re going to teach you how to craft a marketing strategy made for the enterprise sales cycle so you can adapt your sales process.