Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. TL;DR Behavioral KPIs refer to metrics that track and measure customer behavior and engagement with your products or services.

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Onboarding KPIs KPI Analytic Tools Feedback Software 98

The Product Guy

MARCH 4, 2025

By the time youve optimized for a particular KPI, your competition may already be moving on to the next opportunity. In the coming articles, well explore how to challenge and dismantle these sacred practices. Metrics are another comforting illusion. They provide numbers that seem to quantify success. The good news? You can break free.

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Customer Feedback Product Management Product Manager Feedback Software 150

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. This guide will walk you through what it is, why you need one, and how to build your very own dashboard. What is a SaaS KPI dashboard? How to build a SaaS KPI dashboard?

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Onboarding KPIs Data Visualization KPI Dashboard 105

Mind the Product

SEPTEMBER 5, 2019

If you release a product or feature and start looking at the KPIs every waking hour, changing things on the fly when the KPI doesn’t immediately move in a positive direction, you will be acting against background noise and ruining any results by course-correcting against it. Picking the Wrong North Star Metric.

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Data Visualization KPI Customer Experience User Testing 169

Alchemer Mobile

OCTOBER 21, 2021

And if I’m measuring on a specific outcome, let’s say like user growth, and an executive is measuring on a different ruler motivated by a different KPI or incentive structure, it’s really hard to reconcile those things because you’re measuring things differently. It’s an issue because you always measure yourself on your own ruler.

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User Testing Data Visualization Product Management Product Manager 246

Intercom, Inc.

OCTOBER 16, 2018

“Mastery of the soft skills contributes to success in the conventional KPIs” In developing your own KPI model, we recommend getting feedback and guidance from your more tenured reps and engineers as they are the ones on the front line day in and day out. They will know whether or not these KPIs are achievable.

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Weak Development Team Customer Experience Customer Feedback User Testing 154

Alchemer Mobile

DECEMBER 27, 2022

It is an indispensable KPI because it indicates how many of your users have stayed loyal. . This metric is difficult to grow organically; therefore, retention numbers should be a major KPI from day one. Session length is a good KPI to use as a baseline for app engagement. How many downloads is a realistic goal?

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Mind the Product

SEPTEMBER 18, 2018

Instead of making one-dimensional decisions based on what the data, KPI or OKR says, they have the ability to integrate intuitive knowledge of how the organization thinks and feels into the decision at hand. He knew how to work the unwritten, unmapped human system to get the unit whatever it needed. Radar was different.

Feedback Software 171

Feedback Software User Testing Customer Experience KPI 171

Oren Steinberg

MAY 3, 2018

How to set product KPI without being limited by data? Why do we base product KPI on data to begin with . Product KPI is defined so we can measure how well the new feature works or resolve an AB testing. Defining product KPI based on existing data is like looking for the solution under spotlight.

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Folding Burritos

FEBRUARY 13, 2018

Goals / KPIs. What’s the current status of our goal/KPI? How is it moving (vs target)? In others, it might be Slack, or a shared document/wiki page with a simple format that people know how to get to (and that you regularly remind me them to have a look). How to create this with JIRA and Excel.

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Data Visualization Reporting Tools Technical Review Customer Experience 397

Roman Pichler

APRIL 13, 2021

But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met. Instead, explain to them how effective product KPIs are derived , and consider inviting them to the next product strategy workshop in order to collaboratively determine the right KPIs.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

The Product Coalition

JANUARY 24, 2021

preset quarterly goals or strategic need to focus on a new KPI) A broader change in your industry and/or prototypical customer’s life (e.g. How to Write Great Product Specifications was originally published in Product Coalition on Medium, where people are continuing the conversation by highlighting and responding to this story.

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Onboarding KPIs User Testing Customer Experience Feedback Software 165

Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. How to measure Product Marketing success?

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Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Roman Pichler

JANUARY 20, 2025

Figure 3 illustrates how this can be done. Then, determine how to address it, for instance, by interviewing target customers or creating a throwaway prototype. Figure 3: Product Strategy Validation Start the process by identifying the biggest strategy risk. Next, collect the relevant data.

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Systems Review Product Strategy Strategy Product Research 167

Mind the Product

APRIL 9, 2018

We created multi-disciplinary teams that own specific business KPIs, together with their internal users. For example, our Competence Centre Inventory Management co-owns merchandise availability (an important KPI for every retailer) with the merchandise planners. Traditionally, these two are different roles with different skill sets.

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Reporting Tools Systems Review Enterprise Technical Review 152

The Product Coalition

JULY 19, 2022

The main pain point in the above use case is how to provide the best value, best customer benefit, or the best customer experience for the high-value customers. How can we delight the customers through offerings or product experiences so they can stick with us and bring more revenue.

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User Friction Customer Experience User Testing Customer Feedback 148

Userpilot

JULY 26, 2022

10 Customer retention KPIs and metrics to measure retention. Here are 10 of the most important KPIs and metrics that help you measure customer retention rate. Retention KPI #1 Customer retention rate. How to improve customer retention rate? In this way, customers gain a better understanding of how the product works.

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Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Customer service KPI #1 Customer Satisfaction Score.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

The Product Coalition

NOVEMBER 13, 2022

KPI-1 : Cycle time reduction. Let’s define the next set of KPIs. KPI 2 : # Insurance Carriers using the solution? —?Hypothesis: Hypothesis: 2 in year 1, 10 in year 2, 20 in year 3, 50 in year 4 KPI 3 : Annual Revenue? —?Hypothesis: The KPIs you create will require a double and sometimes a triple click.

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Data Visualization KPI Framework Customer Experience 147

Userpilot

OCTOBER 5, 2021

OKRs vs KPIs – the most recent darlings of the SaaS world. Everyone wants to use them, but a lot of people tend to confuse what they are for and how to actually implement them properly. How do they compare to metrics ? All key performance indicators are metrics, but not all metrics are KPIs. What are KPIs?

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Onboarding KPIs Analytic Tools KPI Customer Experience 145

Userpilot

MARCH 24, 2021

A key result is not the same thing as a KPI (key performance indicator). A KPI is used to measure the continued progress towards a defined performance measure. Execution is how. Good product strategy boils down to making trade-off decisions about where and how to compete. This cannot be said enough: Outcome > Output.

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Product Research Onboarding KPIs Product Strategy User Testing 119

The Product Coalition

JULY 1, 2019

In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are Read on to learn how to put to use this powerful technique. these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc.

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KPI Data Visualization Workshop Analytic Tools 113

Mixpanel

MAY 27, 2021

With the right Growth KPI in place for active usage, you make a tangible impact on the business when you improve the number. Making that a Growth KPI would have shown a dip in your operation fairly early on, signaling a need for some changes. Step one is to define the Growth KPI in your analytics tool. How to get started.

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Data Visualization KPI Customer Experience User Testing 140

The Product Coalition

AUGUST 26, 2022

Articles with life hacks on how to solve the “Sales vs. Marketing” problems are all over the web. That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. Do you have line employees’ KPI aimed at the metric you are cutting down?

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Analytic Tools Research Software KPI Data Visualization 147

The Product Coalition

FEBRUARY 14, 2023

How To Operationalize Insights: 3 key pieces By operationalize, we mean make it a repeatable and reliable process so that you end up with a pipeline of insights to drive experiments and product improvements. There are common methods for doing this, both from statistics and machine learning.

Data Visualization 167

Data Visualization Customer Feedback KPI Customer Experience 167

Userpilot

NOVEMBER 8, 2022

OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. A product marketing OKR is important because it establishes a solid foundation for the product marketing process , brings clarity on how you’ll achieve the company-wide goals, motivates your team, and brings controlled autonomy.

Onboarding KPIs 105

Onboarding KPIs Product Marketing Marketing User Testing 105

ProductPlan

AUGUST 17, 2020

So how do you zero in on the most meaningful outcomes from which to center your roadmap themes around? How to Decide on Roadmap Themes that Produce Meaningful Outcomes. CUSTOMER KPI: Reach. BUSINESS KPI: Reach as a % of Total Addressable Market (TAM). CUSTOMER KPI: Time to deal close. Phase 2: Evaluate & buy.

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Onboarding KPIs Roadmap Customer Experience KPI 105

Mind the Product

DECEMBER 12, 2018

A lot of teams struggle with how to increase engagement. We all want our product to be used more often and by more people, but how do we identify opportunities that will transform how your product is used? Many teams might immediately jump to finding solutions that will help move toward that KPI.

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User Testing Customer Feedback Research Software Data Visualization 164

Userpilot

MARCH 2, 2022

You can use OKRs to create a robust system of decision-making where every employee knows how to get things done and track their progress towards certain tasks. OKR vs KPI vs Metrics. Now you might be confused among Objectives and Key Results (OKRs), key performance indicators (KPIs), and metrics. How to grade OKRs.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userzoom

AUGUST 5, 2017

Make UX A Part of the KPI Conversation With Universal Measures. Make UX A Part of the KPI Conversation With Universal Measures Key Performance Indicators or KPIs are basic measures that are often front in center in most board rooms. ON-DEMAND WEBINAR. About the webinar speaker.

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KPI UX Research Software User Testing 48

Userzoom

AUGUST 5, 2017

For decades, user experience professionals have been debating how to associate experience measures with these key KPIs. When attempting to make these associations UX practitioners struggle to consistently associate research findings to concrete KPIs. How practitioners can make experience a critical KPI for their organization.

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Userpilot

NOVEMBER 6, 2023

How different metrics affect MRR. Top metrics to measure customer growth To assess customer growth effectively, it’s important to consider a variety of key metrics, as no single KPI can tell the whole story. How to calculate CSAT. How to calculate customer growth rate? How to calculate the customer growth rate.

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Onboarding KPIs User Testing Feedback Software Analytic Tools 103

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

Note that depending on your product and its usage interval, you might have to change this) Retention: 3/7/14 Day Monetization: LTV; Daily revenue per user, units sold, discount rate, unit ASP How to setup your KPI dashboard(s): Once you have done all of the above setting up your dashboard is relatively simple.

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Data Visualization Dashboard User Testing KPI 170

Userpilot

NOVEMBER 27, 2023

As you read on, you will learn: How to properly define revenue growth. Related metrics that impact your revenue and how to use the insights to turn your product into a growth engine. It serves as a key performance indicator (KPI) for evaluating the effectiveness of various business strategies. How to calculate CAC.

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Onboarding KPIs Definition Data Visualization Research Software 105

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? And how to build a dashboard for your customer success team using Userpilot analytics ! Here’s the process: Choose the metrics to track and decide how to collect the data. Here’s how to build a customer success dashboard. Let’s dive right in!

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Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

NOVEMBER 18, 2023

How to choose the date range for your analysis? How to conduct a period-over-period analysis with Userpilot : Select the metrics you need to analyze. How to conduct a period-over-period analysis with Userpilot Userpilot’s robust analytics features let you conduct PoP analysis and collect valuable data to inform strategic decisions.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

The Product Coalition

OCTOBER 12, 2020

In the end, we had great momentum on the deal size, but if we considered revenues as our KPI, we were at a standstill. We’ll talk about how to handle investors and your team through a pivot in the next article. The big issue was that in the context of very low budget, the extra data was just a nice-to-have for marketing teams.

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Startups Data Visualization KPI Analytic Tools 179