Intercom, Inc.

MAY 13, 2022

In every business and industry, customers will have questions or need support before, during, and after a sale. Call centers have historically been a popular way to offer that support by employing customer service representatives to assist both inbound and outbound queries from existing and potential customers over the phone.

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Satisfaction 118

The Product Coalition

MAY 23, 2022

While “pull” refers to an inbound system in which users actively seek out information and experiences, “push” refers to processes that notify users about the metaverse experiences that await them. Experts predict that the creator economy will become a multibillion-dollar industry thanks to the metaverse.

Customer Experience 123

Customer Experience Inbound Outbound User Testing 123

Alchemer Mobile

JUNE 16, 2020

If there’s one industry that was impacted the most by COVID-19, it might be the travel industry. Average inbound and outbound message volume. From grounded flights to impatient customers to intensive cleaning protocols, everything looks different than it did a few months ago. Average app rating for travel apps.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

The Product Coalition

OCTOBER 6, 2023

Call Centers Inbound and outbound call centers are constantly interacting with consumers regarding calls for various services and campaigns. Advertising The objective of developing Emotion AI-powered solutions for the advertising industry is to create more personalized and engaging consumer experiences.

Research Software 131

Research Software Reporting Tools Data Visualization Automotive 131

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Reduce inbound conversation volume: Increasing the number, efficiency, and effectiveness of your bots means your customers will be more likely to self-serve. . We’re excited to see how it helps you to scale your customer support offering. .

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. When we talk to you, our customers, we hear you talk about the same challenges across B2B and B2C companies and industries.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

MAY 13, 2022

You could argue that what constitutes a good customer service experience can vary by customer and industry, but there’s no denying that people’s expectations are higher than ever. . What industries have the best customer service? The service industry, in particular, owes their CSAT success to a good customer service experience.

Data Visualization 129

Data Visualization User Testing Customer Experience Customer Feedback 129

Intercom, Inc.

OCTOBER 30, 2018

The most common way to think about leads is to put them in two buckets: inbound and outbound. And unlike your visible pipeline of inbound and outbound leads, your invisible leads can’t be called or emailed. The median conversion rate for landing pages, across all industries, is just 2.35%.

Research Software 146

Research Software Outbound Inbound Data Visualization 146

Userpilot

MAY 3, 2022

Inbound works really well for smaller SaaS businesses, whether B2B or B2C. When you’re trying to sell to an upmarket target audience, you have to realize that the sales process is a lot more hands-on than the search engine optimization or inbound marketing efforts that you used to get your current customers. Longer sales cycles.

Enterprise 88

Enterprise Strategy Marketing Outbound 88

Intercom, Inc.

JULY 30, 2018

As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. Here at Intercom, we use live chat to qualify our inbound leads. A great way to re-engage cold leads is to stay on top of industry news. Don’t be afraid to roll the dice.

Inbound 157

Inbound Strategy Outbound User Testing 157

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. Check out this year’s Customer Support Trends Report to see the top five trends transforming the customer service industry and how to capitalize on them. As we know, we’re in the middle of a tech industry slowdown.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Gainsight

SEPTEMBER 22, 2023

Competitive Advantage Most industries are ripe with competition—and if they aren’t already, they will be soon. HubSpot shot to fame due largely to its laser focus on inbound marketing. Three ways: It creates a competitive advantage, positions you as a thought leader, and speeds up—and streamlines—the buying process.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

DECEMBER 19, 2022

Start by defining the brand positioning for yourself so you can then communicate it to your website visitors through inbound marketing tactics, paid search, and other methods like referral programs (more on that later). This is why community-led growth has been seeing an uptick in the SaaS industry. Narrow down your target audience.

B2B 94

B2B User Testing Research Software Analytic Tools 94

Usersnap

FEBRUARY 14, 2023

The marketing strategy for product-led growth is more inbound and you let the product speak for itself. With inbound marketing, your go-to-market strategy needs to focus on articulating the benefits and features of your business in a way that gives users the critical information they need to determine if the SaaS product is right for them.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. That’s why industry-leading companies rely on Intercom, the Engagement OS. It’s the million dollar question that businesses face every day.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

JUNE 13, 2022

The Kalungi blog is focused on educating users about how to implement inbound marketing in their SaaS businesses. The SVPG insights blog is great for product managers looking to stay up-to-date with the industry and advance their skills. If you are in the SaaS industry, you must have heard of product-led growth many times.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Intercom, Inc.

APRIL 30, 2018

With lots of inbound leads, you’ll need to prioritize which ones need a response first, and it’s not always as easy as you might expect to make this judgment call. Resources such as Clearbit can give you crucial information about both your lead and their business at a glance, including industry, location and company size.

B2C 214

B2C Research Software User Friction User Testing 214

ProductPlan

MARCH 17, 2020

Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Common inbound effort activities include: Setting the vision. How do you know if you are spending enough time on strategy? Product planning.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Intercom, Inc.

AUGUST 16, 2022

With the digital landscape becoming a highly competitive space across all industries, engaging – and retaining – the customers you have is easier (and more effective) than winning new ones. Conversation history is carried across channels, empowering your team to provide personal, efficient support without losing context.

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

Intercom, Inc.

MAY 6, 2020

Integration with Custom Bots : If you use Custom Bots to triage inbound conversations, you can now set up Resolution Bot to jump into those conversations and answer common questions. You can also filter reporting by bot interactions to see the exact impact bots are having on your conversation metrics.

Data Visualization 129

Data Visualization Analytic Tools Customer Feedback Feedback Software 129

Userpilot

MAY 5, 2022

There are several ways to classify or choose your target audience for a micromarketing campaign: location, industry, existing relationships, customer-needs based, and churned/ inactive customers. Industry-based: targeting businesses in a particular industry only. Segment all users based on needs and user journey stages.

Research Software 88

Research Software User Testing Customer Experience Data Visualization 88

Product Innovation Educators

APRIL 3, 2023

13:42] Have you seen any shifts from outbound (getting information to people, e.g., billboard, advertisement) to inbound (people coming to you, e.g., on social media) marketing? How can we stay away from some of the places and spaces that might be impacting people in a more negative context? [13:42]

Data Visualization 100

Data Visualization Marketing Advertising Analytic Tools 100

Userpilot

NOVEMBER 2, 2023

Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution. Leverage content marketing to educate your target audience Content marketing focuses on creating valuable resources that educate their audience on industry-related topics.

Feedback Software 87

Feedback Software Analytic Tools Research Software User Testing 87

Userpilot

NOVEMBER 17, 2021

In barely a decade, the company has become an industry heavyweight with: 240+ members. In the same year of its launch, Saravana closed on 5 inbound enterprise customers for BizTalk360. With this recognition came lots of access to the Microsoft ecosystem, plus personal recommendations within the enterprise cloud industry.

Customer Experience 84

Customer Experience User Friction Enterprise Document 84

Intercom, Inc.

JUNE 1, 2021

For TrueCommerce , proactive support has reduced their inbound conversation volume by 20%. It’s also important to be able to quickly and efficiently track how your team is performing against key metrics , so you know whether you’re on par with industry standards and delivering the high-quality experience your customers expect.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

NOVEMBER 20, 2018

Industry sector. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. Inbound marketing is when you create compelling content that educates and informs your target personas. When thinking about personas it is useful to think about elements like: Job title.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

BrainMates

SEPTEMBER 19, 2022

This team structure does depend on the current objectives and needs for that specific product, such as increasing employee engagement or getting to product market fit for a specific industry. These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. To help get you started, we’ve curated advice from industry leaders at and outside of Intercom. Some industries deal in annual contracts, NDAs and SLAs. Joel York, CMO, Accellion.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Userpilot

MARCH 8, 2022

Her coaching experience spans a variety of industries and companies of all sizes, from early-stage start-ups to global corporations. She specializes in product marketing, inbound – lead generation through content, videos, influencer marketing & brand marketing.

Technical Advisors 108

Technical Advisors Product Research Analytic Tools User Testing 108

Userpilot

APRIL 25, 2024

TL;DR Market research is a systematic and objective process crucial for understanding target markets, refining business strategies, and informing decisions, which includes collecting, analyzing, and interpreting data on customers, competitors, and the industry. The advantages of engaging in marketing research cannot be overstated.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Intercom, Inc.

SEPTEMBER 21, 2022

Customers love messengers because they’re personalized, fast, convenient, and highly effective – resulting in industry-leading customer satisfaction scores. This is because they’re vastly superior for both customers and companies. Smartly.io, for example, was able to achieve an impressive 97% CSAT score.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

JULY 2, 2022

The industry average for trial conversions is 25% but aim for a higher conversion rate, especially if you’ve been in the market for a while. The graphic design industry giant Canva generously welcomes all new users to try out Canva Pro for free. However, the industry average is 25%.

Analytic Tools 105

Analytic Tools User Testing Customer Experience Data Visualization 105

Mixpanel

JANUARY 12, 2023

For example, if you’re a company like doola , it’s important to know if your audience is searching for “start a US bank account” or “form an LLC” as you build your initial inbound funnels. Oftentimes, apps are The Stripe of X, or the Paypal of X; they’re an analogous tool in a new industry. I love looking at Plaid’s history.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Gainsight

JANUARY 8, 2019

TSW, hosted by Technology Services Industry Association (TSIA) covers a wide variety of topics like customer success, expansion selling, support/field/professional services, and beyond. INBOUND | September 3-6, Boston, MA. If your business runs on a subscription model, you need to be at TSW. Pulse 2019 | May 21-24, San Francisco, CA.

Events 45

Events Inbound Data Visualization B2B 45

freshtrax

AUGUST 20, 2019

As the venue for the quickly approaching Rugby World Cup (RWC) in September 2019 and 2020 Olympic Games, Japan is gearing up for a great influx of inbound travelers. I’ve been in the ad and marketing industry for many years, so I just reached out to many travel and digital marketing agencies and did some press reviews too.

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

If you’re in marketing, for example, aim to work in inbound marketing, where you work on getting feedback from customers to influence the product. You also mention paths to product management from being an entrepreneur or being an industry expert, how does this usually work? Don’t feel discouraged if you can't get the direct path.

Technical Advisors 98

Technical Advisors Feedback Software Product Management Product Manager 98

UX Studio

APRIL 6, 2023

Top 9 Web Design Companies UX studio Parachute Design Adchitects DD.NYC Embacy Bop Design League Design Agency Dotlogics 500 designs 1 – UX studio Award-winning web design company creating impactful experiences and powerful sites for all industries. UX studio is a web designing company founded by Dávid Pásztor in 2013.

Research Software 52

Research Software User Testing Product Research Data Visualization 52