UX Planet

JANUARY 22, 2025

These findings not only answered the immediate questions but also informed the product roadmap for the nextyear. Having an AI help connect these dots is nice, but the real value comes from building that lasting knowledge base that teams can learn from months or even years later.

Research Software 75

Research Software User Testing Product Research Data Visualization 75

Intercom, Inc.

OCTOBER 18, 2021

These metrics become false proxies that might look good on paper, but provide a false roadmap and won’t give you real insight on where to take the product next or what to improve upon. A great example of this is our knowledge base product, Articles. – David Ogilvy, founder and advertising executive.

Data Visualization 269

Data Visualization Analytic Tools User Testing Customer Experience 269

Mind the Product

MARCH 12, 2019

Shared knowledge bases – JIRA, Confluence, Roadmunk, Airtable, etc. Pooling knowledge and creating consistent communication points is vital. It’s also a great way to document knowledge held in one team and easily share it across teams as needed. Does your team know why they’re building what they’re building?

Feedback Software 180

Feedback Software Workshop Technical Review Roadmap 180

Userpilot

APRIL 16, 2025

Knowledge bases : are online libraries of FAQs, articles, and how-to guides. Self-service features like knowledge bases or in-app resource centers help users solve simple questions on their own. Such analysis helps you to identify trends, address feature gaps, and refine your product roadmap based on real data.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

APRIL 21, 2023

When talking about in-app resource centers, terms such as knowledge bases or help centers, can be used interchangeably. In-app knowledge bases are a valuable tool for new users learning how to use your product. Collect regular feedback passively from customers by adding a feedback widget to your in-app knowledge base.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

JULY 29, 2024

ProductPlan excels in planning, visualizing, and communicating product strategies , notably through creating a comprehensive product roadmap. It is particularly known for its capabilities in creating comprehensive product roadmaps. Roadmap in ProductPlan. Notion wiki example.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

JANUARY 26, 2023

Show personalized self-service resources inside your in-app knowledge base , like Userpilot. Publishing your roadmap and allowing customers to give their feedback and request features , like ClickUp. Userpilot personalizes the knowledge base content Offering self-service support is part of a great product experience.

User Testing 97

User Testing Feedback Software Customer Feedback Customer Experience 97

Userpilot

DECEMBER 31, 2024

Product planning features: Pendo Listen allows you to build product roadmaps based on user feedback and idea validation. Basic engagement layer: Cannot create standalone checklists, lacks slideouts, and cant trigger real-time flows based on user actions. Additional reports: You get a built-in Product Engagement Score dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

OCTOBER 5, 2020

feature changes must be agreed upon in person at the weekly meeting, product roadmaps should be uploaded into the team shared drive, etc.) Knowledge bases. Create wikis and gather relevant information to capture tribal knowledge. Communication standardization. Create templates for status updates and quarterly reviews.

Embedded Analytics 178

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 178

ProductPlan

AUGUST 12, 2024

As a proven solution for more than a decade, ProductPlan has helped 1000s of companies build more than 700,000 roadmaps and plan more 8,000,000 initiatives. Book a Consultation Enterprise Growth Platform Capabilities Unlimited Roadmaps Easily collaborate, share, and transfer between users. A straightforward solution. Proven results.

Reporting Tools 52

Reporting Tools Feedback Software Analytic Tools Data Visualization 52

Userpilot

MAY 9, 2024

Offer self-service support with a knowledge base. This gives users a clear roadmap of what they need to accomplish and a sense of progress as they tick items off the list. For example, new users would benefit more from basic troubleshooting guides, while experienced users will appreciate in-depth knowledge base articles.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

Userpilot

MARCH 7, 2023

Which can easily be solved with self-service support offered through a knowledge base. Allow users to submit feature requests or build a public roadmap to get more feedback. Create an in-app knowledge base to enable self-service The best way to help customers is by allowing them to help themselves with self-service support.

Research Software 105

Research Software Feedback Software User Testing Data Visualization 105

Userpilot

AUGUST 30, 2023

Building a knowledge base to offer customer self-service and empower users with resources for common problems. Tooltips will provide contextual help, interactive walkthroughs will handhold users through learning processes, and an onboarding checklist will serve as a roadmap. In-app knowledge base with Userpilot.

Customer Experience 104

Customer Experience Onboarding KPIs User Testing Customer Feedback 104

Gainsight

APRIL 11, 2025

Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? Most companies adopting customer community solutions are aware of the key features needed to get started. Personal brand-building opportunities.

Customer Feedback 59

Customer Feedback Customer Experience User Testing Feedback Software 59

The Product Coalition

AUGUST 28, 2023

You can create a Customer Journey Roadmap, Flowcharts, etc. You should prioritize features based on their importance and impact on the product’s goals, and customer’s needs. Documentation and Knowledge Base Maintain up-to-date documentation that reflects the software’s current state and features.

Feedback Software 148

Feedback Software Reporting Tools Software Developers Software Development 148

NextBigWhat

DECEMBER 25, 2020

Product roadmap tools enable companies to manage their products, evaluate their life cycles as well as communicate the product’s goals and progress to their team members and management. Here is the list of top 10 product roadmap tools, curated for you. URL – [link]. Starting Price -Free (up to 5 users). URL – [link].

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

Userpilot

AUGUST 8, 2024

You also need to define your product roadmap in line with your goals and establish a clear go-to-market strategy for the product. Finally, define a post-launch strategy for testing and adjusting the product based on user feedback and product analytics. The result is a loyal customer base that other SaaS companies aspire to.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

Userpilot

JUNE 29, 2023

Knowledge base. Create a detailed software documentation outline In exactly the same way a roadmap sets out a path to delivering outcomes that will delight users and drive value, a software documentation outline gives you a clear framework to create all your documentation from there on out. Resource center. Searchable.

Document 98

Document Analytic Tools Feedback Software User Testing 98

UserVoice

JULY 31, 2017

You can apply the same analysis to the FAQs, Documentation, and Knowledge Base items you may have available. If a user can’t master a task even after viewing the tutorial once, you may have some user interface issues (or a lousy tutorial).

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Lenny Rachitsky

FEBRUARY 20, 2024

your roadmap), and then adjust the capabilities it can leverage to complete your task (e.g. Once you get the initial version set up, you can then upload “knowledge”—decks, PDFs, spreadsheets, and any other documents that give the GPT more information on your specific context and company.

Data Visualization 140

Data Visualization Reporting Tools ChatGPT User Testing 140

Userpilot

SEPTEMBER 10, 2024

Roadmap : Build a product roadmap that guides the team and aligns with company objectives and customer needs. For instance, if a particular feature is popular with a high-value segment, consider prioritizing its updates in your development roadmap. Want to take product management to the next level?

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

ProductPlan

AUGUST 12, 2024

As a trusted solution for over a decade, ProductPlan has empowered thousands of companies to build more than 700,000 roadmaps and plan over 8,000,000 initiatives. Unlimited Roadmaps Easily collaborate, share, and transfer between users. Customizable Views Create views and filters of roadmaps for specific audiences.

Reporting Tools 40

Reporting Tools Feedback Software Analytic Tools Data Visualization 40

Intercom, Inc.

DECEMBER 17, 2018

They wrote about the decision to implement it on their blog : “After initiating a conversation with us, we’ll recommend some helpful knowledge base articles and will start working on getting you an answer. In most cases, we provide a resolution in under an hour.”

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

NOVEMBER 7, 2023

Build a public product roadmap where customers can provide feedback and collaborate in the development of your app. Leverage feature tagging and event tracking to create highly personalized upsell strategies based on customers’ feature preferences, behaviors, and engagement patterns. Tolstoy’s microvideo example.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Gainsight

NOVEMBER 9, 2022

In the broadest sense of the word meaning: articles, data, product roadmap updates, knowledge base, and professional discussions. Whether we are collaborating on product roadmaps, helping our customers reach their goals, or supporting our communities, we are always more successful when we work together and help each other.

Data Visualization 19

Data Visualization Feedback Software User Testing Product Research 19

Userpilot

AUGUST 17, 2024

Their AIs shape product roadmaps by automatically turning feedback into feature ideas. ProductBoard uses AI to shape product roadmaps. AI tools can replace the need for traditional FAQ sections or knowledge bases and allow users to find the information they need via a chat interface.

Data Visualization 104

Data Visualization Product Research Weak Development Team Analytic Tools 104

Intercom, Inc.

OCTOBER 16, 2019

Examples of companies that do this well include Squarespace and Intercom, who offer extensive online help material in order to address as many queries as possible (and Intercom Articles is a leading tool for building such a knowledge base or help center.).

Strategy 195

Strategy Customer Experience Inbound User Testing 195

Userpilot

NOVEMBER 24, 2022

Customer requests collected with public roadmaps and feature request widgets give a high-level view and allow detailed analysis as well. Resolving the issue could be as simple as referring the customer to existing knowledge base articles. A public roadmap is another good way to collect customer requests. The Kano Model.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

AUGUST 31, 2022

Allow users to upvote or downvote features on your public roadmap. Be data-driven when building the product roadmap. Have a public roadmap that users can add feature requests or upvote for ideas suggested by others. If it’s the latter, then simply creating extensive knowledge base content will help.

Feedback Software 19

Feedback Software Customer Feedback User Testing Customer Experience 19

The Product Coalition

JUNE 17, 2020

Informing the product roadmap What you learn about customer needs and what they care about helps to prioritize possible products, features, and segments based on what matters for them. So anyone with responsibility for the product roadmap should stand to benefit hugely.

Product Research 78

Product Research Framework User Testing Customer Feedback 78

The Product Coalition

JULY 23, 2023

You will be tempted to switch to features based on pressure, comfort, and many other factors. Getting your roadmap funded using this approach Once you have finance on board, you’ve built the budget and reviewed it with them, and you have an initial consensus, your next step is conversations with your stakeholders. Do not give in.

Onboarding KPIs 148

Onboarding KPIs Product Research Finance Government 148

Userpilot

JULY 22, 2022

Use a customer-facing roadmap to share plans, but avoid the feature fallacy trap. Knowledge bases. Since they’re a social media scheduling platform, it made sense to add this feature, so feedback helped to prioritize it in their product roadmap. Use a customer-facing roadmap to collect insights. Conclusion.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Userpilot

DECEMBER 17, 2020

How to Implement User Feedback in Your Product Roadmap. (i) Trusted Long-Term Users – Loyal customers often have much insight into use cases, familiarity with features and Knowledge Base material. How to Implement User Feedback in Your Product Roadmap. Step 1: Collate and Analyze. Implement or Ignore?

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

The Product Coalition

JUNE 17, 2020

Topics within this series: Aligning your teams Establishing an infrastructure Structuring a knowledge base Standardizing feedback across channels Running an 8-week product discovery initiative But first, here’s my pitch about why I think you should care about product discovery and an introduction to help you do it cheaply and effectively.

Product Research 78

Product Research Framework Customer Feedback Customer Experience 78

Userpilot

SEPTEMBER 19, 2024

Because an in-app resource center is available within the product itself — unlike other self-service software that host knowledge bases on another domain — this reduces onboarding friction and promotes customer education , which leads to improved customer acquisition. Userpilot resource center editor.

Data Visualization 102

Data Visualization User Testing Customer Experience Research Software 102

ProductPlan

FEBRUARY 15, 2022

Organizing, automating, and making meaning out of this data tsunami is another critical product operations skill that lets product managers spend less time digging up or transmitting the basics and more time extracting the deep value that eventually informs the product roadmap. Facilitating product feedback review and planning meetings.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

UX Studio: Product Management

NOVEMBER 28, 2019

They stimulate interest and contribute to the knowledge base of the reader. What is more, if you think about your product roadmap, it can also be seen as a big story, where the heroes are the team members. Next time you prepare a roadmap presentation for your stakeholders, don’t forget to think about it like this. .

Data Visualization 95

Data Visualization Research Software Customer Experience UX 95