Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Typically, when brands claim this, it’s more of a marketing technique and less of an actual pillar in their product strategy. Incorporate customer feedback directly into your product roadmap.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Userpilot

MAY 22, 2024

A/B tests play a crucial role in driving product adoption, which makes it important to choose the right A/B testing software to run them. In this blog, we’ll handpick a few A/B testing tools worth your attention. In this blog, we’ll handpick a few A/B testing tools worth your attention. How does A/B testing work?

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Feedback Software 105

Userpilot

MAY 30, 2025

Ive also included the key metrics I track and recommend for every product team. Data is not fulfilling its value if it is not making an impact on your product. Create contextual feedback surveys in Userpilot. Our study shows that a 20-30% feature adoption rate is a solid target for SaaS products.

Onboarding KPIs 86

Onboarding KPIs Feedback Software Analytic Tools Research Software 86

Mind the Product

SEPTEMBER 5, 2019

Let’s be clear, good tracking and hypotheses validation with data is essential for any product manager. The problem arises when we expect data to be the “secret sauce” that will immediately improve all aspects of our product, and that the answer to every question is always more (events, dashboards, tests). Improper Testing.

Data Visualization 169

Data Visualization KPI Customer Experience User Testing 169

The Product Coalition

SEPTEMBER 17, 2020

You’ll find yourself working closely with UX and UI designers throughout your career as a Product Manager. While you won’t be expected to know everything about product design (otherwise you’d be a designer, right?) Or that an OKR is the same as a KPI. It’s about more than just ‘did the product solve my problem?’

UX 174

UX User Testing Product Research Research Software 174

Userpilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies 1. Who would be the best fit for this job?

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userzoom

FEBRUARY 12, 2020

This is a guide for UX and research practitioners who have either newly joined an organization that’s using the Agile methodology, or their current product development is adopting Agile for the first time and they’ve been told to “make UX research happen in this new fangled process immediately please!” . What is Agile?

User Testing 100

User Testing Product Research Research Software Customer Feedback 100

Userpilot

MARCH 24, 2021

Defining your product strategy is the most important aspect of deciding to build something new. It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. What is a product strategy? How do you set a product vision?

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Mind the Product

MARCH 8, 2019

This rapid growth hasn’t been achieved by paid marketing; product evangelism has been the biggest driver of growth. NPS has often been touted as a metric to help product teams understand advocacy, and it’s a metric used at Transferwise too. Define a KPI to track process. Build stuff and try to improve KPI.

KPI 175

KPI Banking User Testing Product Research 175

Userpilot

APRIL 29, 2024

How do you create a segmentation survey? For example, age or product usage patterns. A segmentation survey is used to gather the data necessary to segment customers. A market segmentation survey is a market research tool. Usage-based segmentation segments users by the frequency and intensity of product usage.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

The Product Coalition

FEBRUARY 14, 2023

Everyone talks about getting insights from digital products and processes, yet I’ve seen it done wrong so many times that the subject demands revisiting, especially in light of the emerging field of DataOps. re-usable) and backed by tests. Tests should be run whenever the tables update.

Data Visualization 167

Data Visualization Customer Feedback KPI Customer Experience 167

Amir Rozenberg

JANUARY 24, 2018

Introduction Are you used to getting a certain amount of data from your testing practices? Did you know that today you can extract more data from your existing testing practice…with zero additional effort. Some of these include team structure, outdated perception of performance tests or the tools that are being used.

Customer Experience 75

Customer Experience Product Research Data Visualization User Testing 75

Mind the Product

OCTOBER 20, 2017

At Mind the Product London 2017, Jane took us through how she does this at online business print and design agency Moo – but not before chiding us about using our mothers as a unit of internet stupidity – ie “even my mother can use this”. Strong opinions, lightly held” is a mantra used across the user research spectrum.

User Testing 142

User Testing Product Research Research Software Customer Experience 142

Mind the Product

MARCH 13, 2020

In this keynote from MTP Engage Manchester , Shaun Russell explains why product people need to lean into conflict. The stakeholder and product manager relationship should be transparent. As product people, we must lean into conflict. Compromising shows stakeholders that you can’t truly manage your product.

User Testing 202

User Testing KPI Data Visualization Vision 202

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

You reach out to all department heads and request to get data for your analysis: Marketing team for data on campaign conversion, customer support for data on call volumes, account team for data on customers feedback, product data for usage, etc. What is a product operations dashboard? For Facebook/social apps this is >50%).

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Oren Steinberg

MAY 3, 2018

How to set product KPI without being limited by data? Why do we base product KPI on data to begin with . Product KPI is defined so we can measure how well the new feature works or resolve an AB testing. Defining product KPI based on existing data is like looking for the solution under spotlight.

KPI 64

KPI User Testing Product Research Product Strategy 64

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. SEO ranking to monitor and improve product visibility on search engine results.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. Which survey delivery method is best? Why should you analyze SaaS survey data? Let’s get into it!

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

Usersnap

SEPTEMBER 21, 2021

A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys. Conduct More Customer Satisfaction Surveys What Are Customer Experience Surveys?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

The Product Coalition

AUGUST 26, 2022

The greatest superpower for product managers. That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. Dozens of toolsets for decision-making assistance shamed young product managers with deceptive simplicity. OMG, whatever!

Analytic Tools 147

Analytic Tools Research Software KPI Data Visualization 147

Mind the Product

JANUARY 23, 2018

At the #MusicMonday edition of ProductTank Oslo , Davide Vitiello , then the director product – listener experience at SoundCloud, talked about his experiences on the topic of focus. For organizations, finite resources translate into need for focus – a challenge that frequently affects product managers. Maximize impact.

KPI 135

KPI Product Research Customer Experience User Testing 135

Mind the Product

DECEMBER 12, 2018

We all want our product to be used more often and by more people, but how do we identify opportunities that will transform how your product is used? Together we uncovered a group of users who’ve used UserTesting to democratize research and change their company culture. A lot of teams struggle with how to increase engagement.

User Testing 164

User Testing Customer Feedback Research Software Data Visualization 164

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. NPS is calculated by surveying your customers and asking them a very simple question: "How likely is it that you would recommend our company to a friend or colleague?"

Product Research 129

Product Research Customer Experience User Testing KPI 129

The Product Coalition

JANUARY 5, 2021

TL; DR: 71 Product Owner Interview Questions to Avoid Imposters If you are looking to fill a position for a Product Owner in your organization, you may find the following 71 interview questions useful to identify the right candidate. So far, this Product Owner interview guide has been downloaded more than 7,500 times. ??

Product Research 136

Product Research Technical Advisors Customer Experience User Testing 136

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. This is (of course) an unreasonable question, as every product/ business has its own uniqueness. And I entirely reject gross revenue as a company-wide KPI. BigCorp has $2M set aside for Blockchain research.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

The Product Coalition

JULY 1, 2019

After a brief hello she lands the big question on you: “How is the product doing?” Too many products and companies have sailed blissfully into failure, simply because they were unable to track the bigger picture clearly. In practice companies struggle with settling for just one top KPI, and with good reason. you need numbers.

KPI 113

KPI Data Visualization Workshop Analytic Tools 113

The Product Coalition

NOVEMBER 26, 2019

Managers and product managers are often frustrated by the apparent lack of care the development team is showing for the needs of the business. When a long-awaited product or feature finally launches, it often comes well short of the needs. For many organizations the solution is product management. The bigger context?—?users,

Onboarding KPIs 84

Onboarding KPIs Product Research Agile User Testing 84

Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. So, how do you outline a product strategy framework that is the foundation of product-led growth ? Product strategies help you design and grow your products.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Zack began his career as a product designer before moving into product management and then growth roles. How community and product shape each other.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Intercom, Inc.

NOVEMBER 14, 2018

This KPI is also referred to as Marketing Qualified Leads (MQLs). This KPI is also referred to Sales Qualified Leads (SQLs). New business KPIs. Our new business KPIs measure the growth we’re driving for the company by acquiring new customers. Individual performance KPIs. But the math also has to work out.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Userpilot

MARCH 2, 2022

Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. So, let’s see how you can implement SaaS OKRs successfully to track progress towards these goals and drive product growth.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userzoom

NOVEMBER 18, 2019

Over the last couple of years we’ve surveyed hundreds of people from some of the biggest companies in the world to discover the current UX landscape in enterprise organizations. The results, as featured in our 2019 State of UX in the Enterprise survey , are a revealing array of common challenges and trends.

User Testing 91

User Testing Product Research UX Data Visualization 91

The Product Coalition

SEPTEMBER 9, 2022

Over the past decade, the product manager is one role that has become more prominent and defined. The increased demand for product managers revolves around digital transformation and companies adopting a product growth-based thought process. How do you know if a feature is the right feature to build?

Feedback Software 147

Feedback Software Analytic Tools User Testing Data Visualization 147

UX Planet

FEBRUARY 19, 2024

In this article, I will show how product designers can use this technique. OKR vs KPI Before we dive into individual parts of OKR, it’s essential to explain the difference between KPI and OKR. Many people believe that KPI and OKR are the same thing, which is untrue. KPI and OKR serve different purposes.

KPI 98

KPI User Testing Product Research Customer Experience 98

Userpilot

NOVEMBER 6, 2023

Drive engagement and product adoption with product guides. Userpilot can help measure customer growth and boost retention by tracking user behavior and creating proactive solutions to remove friction, reduce churn, and prompt feature discovery. Increase upsells with contextual upgrade in-app messages. What is customer growth?

Onboarding KPIs 103

Onboarding KPIs User Testing Feedback Software Analytic Tools 103

Userpilot

NOVEMBER 8, 2022

How do you make sure your product marketing team is actually working toward success? By using product marketing OKRs to guide strategy and track progress. But when it comes to products, you can’t ignore the rest of the funnel. This article is focused on product marketing OKRs and how they help product teams drive adoption.

Onboarding KPIs 105

Onboarding KPIs Product Marketing Marketing User Testing 105