Intercom, Inc.

JANUARY 8, 2019

The other path, the one I’ll focus on in this post, continues along the journey of individual contributor : to mastery of the craft of design, to leadership without the need to manage, to above all else shipping great work. Another dimension on which behaviors can be assessed is whether you are demonstrating leadership in your role.

Leadership 152

Leadership Customer Experience Vision Positioning 152

Product Bookshelf

NOVEMBER 22, 2020

The big idea: Strategy is not goal-setting, vision creation, or agreeing on principles and aspirations. Product management takeaways : If you’re responsible for developing a strategy for your company, product, or feature, this book will help you create a good strategy rather than a mashup of vision, goals, and mission.

Strategy 62

Strategy Research Software Vision Government 62

ProductPlan

JUNE 15, 2021

The impact of the years with fewer women in product, plus the higher churn of women in this role, is finding its way into senior leadership. According to our report, both women and men see product leadership in their future. However, many women are looking at product leadership for more years of their careers.

Data Visualization 98

Data Visualization Reporting Tools Product Research Customer Experience 98

Radical Product

MAY 5, 2021

What started as a campfire that could have been conducive for productive discussions, became a firestorm when Fried and Hansson announced a new policy: “No more societal and political discussions on our company Basecamp account”. The policy of banning societal and political discussions increases the size of the Soul-Sucking quadrant.

Customer Experience 52

Customer Experience Vision Reporting Tools Product Research 52

ProductPlan

NOVEMBER 3, 2021

You also want to communicate not only your tactical requirements but the strategy and vision for the product. You might not hear that your development team isn’t equipped to realize your vision. You don’t need a 24-hour policy where you promise to answer any text within 15 minutes.

Weak Development Team 95

Weak Development Team Product Research Customer Feedback Feedback Software 95

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Climbing the leadership ladder.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

APRIL 7, 2021

As a Director of Engineering at YML , a place where I feel empowered, I am fortunate to be able to help more women in technology support their family while still managing their career aspirations and reaching leadership positions, too. Over the last four years, female leadership at YML has increased from 5% to 30%.

Reporting Tools 78

Reporting Tools Technology Embedded Analytics Leadership 78

Bain Public

SEPTEMBER 8, 2021

Michael explores how to do product management the best in terms of product strategy and vision, product development frameworks, customer research, and startups. The Product Manager Podcast is a space to share and talk about the latest tips, tricks and tools to build great products and also make the world a better place.

Research Software 52

Research Software Product Management Product Manager User Testing 52

ProductPlan

FEBRUARY 10, 2022

Furthermore, these changes impact every employee, sparked by a significant overhaul of leadership, introducing disruptive new technologies, adhering to new policies or regulations, or experiencing mergers and acquisitions. If individuals are excited about the vision, their resistance to the change diminishes. Measurability.

Reporting Tools 52

Reporting Tools Management Management Vision 52

UX Studio: Product Management

SEPTEMBER 12, 2021

Tunnel vision of success metrics. It’s very easy to get tunnel vision on success metrics. It’s everybody’s responsibility, so these conversations need to happen at a leadership level as well. It also deals with the long-term effects of how design is used or abused by people. It shouldn’t just be the UX team’s responsibility.

Research Software 137

Research Software Data Visualization Reporting Tools User Testing 137

Intercom, Inc.

JULY 21, 2021

We’ve leaned on all three to begin creating our vision of hybrid work for Intercom. Intercom’s leadership team has raised this as one of their main priorities. This is not a case where we’re going to perfectly anticipate what the world’s going to look like and write the policies that represent it.

Feedback Software 138

Feedback Software Construction Product Research Customer Experience 138

The Product Coalition

APRIL 2, 2022

I hardly imagine Product Managers with autocratic leadership thriving in this environment. Another kind of leadership and tactics might result in a better outcome. Leadership Inspiring and guiding individuals and groups. There will be countless moments where your leadership skills will need to emerge and shine.

Product Management 156

Product Management Product Manager User Testing Customer Experience 156

Atlassian

JANUARY 27, 2022

More than a year later, it has far surpassed our original vision, evolving into a one-stop, automated relocation approval system, which saves valuable employee time and money. An immediate priority was to update our compensation strategy and then make those policies available to everyone. How we improved the tool before going live.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

Agile Velocity

JANUARY 13, 2022

However, this often means there is no core leadership or guiding coalition, so it results in ‘pocket agility’ with localized benefits and incoherent practices and processes that are hard to sustain or optimize. . Pyramid of Results (Partners in Leadership) . Competing Values Framework (Cameron and Quinn) .

Feedback Software 59

Feedback Software Agile Data Visualization Leadership 59

The Product HQ

FEBRUARY 1, 2023

As a technical program manager, you communicate with product managers, leadership teams, and external vendors. Technical program managers demonstrate leadership and team building with key stakeholders to ensure successful project delivery. Strong leadership is the ability to motivate and solve problems in an innovative way.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Product Bookshelf

NOVEMBER 19, 2020

Perri helps the leadership team identify their lack of a product strategy, experienced product managers, and a process to support being product-led. Organization : Supporting everyone with the right organizational policies, culture, and rewards to allow product management to thrive. The Product Manager Role. Product Strategy.

Product Research 62

Product Research User Testing Research Software Customer Experience 62

Agile Velocity

OCTOBER 19, 2022

Once he got up to the front of the room and started sharing his business vision, people were like, “Wow, is that [leader]? Some companies have a work-from-anywhere policy, but they also have this idea of “Moments that matter.” Then he took his hat and wig off and everyone figured it out. Hybrid] is tough.

Agile 52

Agile Software Review Events Travel 52

Johanna Rothman

JUNE 9, 2020

When managers start to use the transparency on the right side of the continuum, they not only explain the current organizational state, they create a vision of the future. We need to understand our organizational constraints—the policies, procedures, and everything else that creates our culture. People Solve Problems.

Management 59

Management Management Product Research Customer Experience 59

Gainsight

JULY 9, 2020

However, it was his insights into leadership and teams that struck an interior chord and resonated with something I had read before. While it may seem improbable, it is possible with the right team members and the right leadership. Leadership and the Team You Create. There is also an EQ for a leadership role.

Leadership 59

Leadership Customer Feedback Customer Experience User Testing 59

UserVoice

AUGUST 7, 2018

Is it people, process, policies, vision, etc? Unlike other leadership roles, we’re not generally empowered to just tell people what to do; and unlike most individual contributors, we don’t directly have someone telling us exactly what to do or how to do it. The One Question. What Could Inhibit My Ability to Succeed?

Customer Experience 100

Customer Experience Product Research Data Visualization Vision 100

PMLesson's Ace the PM Interview

MAY 5, 2020

There's the visionary element part of the job, where you identify opportunities, prioritize, sell a vision and get buy-in from stakeholders. PMMs also work very cross-functionally, working with PMs, design, Sales, Legal, Public Policy and business development. Want to learn how to ace the PMM interview?

Product Marketing 52

Product Marketing User Testing Marketing Analytic Tools 52

The Product Coalition

MARCH 23, 2018

The solution is collaborating at several levels and it starts with developing a shared vision and purpose for the product. Getting buy in to the company vision and the ‘why’ driving that vision are essential. Agreement and understanding of both the company and product vision give the team a North Star.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

ProductPlan

MAY 7, 2019

How confident is the leadership team that they can identify a single metric truly representative of future success? The first potential negative side effect of a lone measurable target is tunnel vision. Common vision, differentiated objectives. But conflating a company’s vision statement with a metric is seldom a good move.

Customer Experience 93

Customer Experience User Testing Weak Development Team Roadmap 93

People-First Product Leadership

SEPTEMBER 17, 2023

Sign up for internal training that covers company-wide policies and systems. Suggested approach for meet & greets: Take good notes! You’ll want to refer back to them in the future. Find out What is the person working on? What is working well? .>

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

The Product Coalition

JUNE 25, 2019

After a short period of time, he introduced a similar policy to the one above. It took a different kind of leadership to make this happen on the teams, and ultimately took effort from leaders and team members to be effective. Shared understanding is achieved with a common vision and actual communication.

Weak Development Team 85

Weak Development Team Research Software Customer Experience Leadership 85

Gainsight

APRIL 15, 2019

Whether you take 20/20 as a sign of your increasingly strong vision about your customers (you might say you’re “gaining sight”… I’ll be here all night!) Human-First Leadership. Moscone is very committed to environmental responsibility—please take a look at their policy and commitments here. Operationalizing Outcomes.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

Product Manager in Heels

SEPTEMBER 20, 2013

My research led me to this: "the most significant differentiation between Management and Directorship is vision. In simplest terms, a manager is responsible for ensuring processes are executed in accordance with established policies. Is vision the biggest differentiator? What makes a director so much different than a manager?

Research Software 40

Research Software Reporting Tools Magazine Vision 40

Department of Product

AUGUST 22, 2022

Sure, this is similar to other C-level tech leadership roles, but COOs, CTOs and Chief Revenue Officers are, I’d argue, a little less nebulous in their scope than ‘Product’. The vision is clear, decisions are made which align with the vision and the company isn’t chasing every single opportunity. What are our differentiators?

User Testing 52

User Testing Feedback Software Customer Experience Product Research 52

Mind the Product

JANUARY 20, 2017

Establish Understanding of the Product Vision. Jason starts by recommending that when you are about to begin work on any project with others, the whole team should understand the project vision, goals and objectives. Examples include: decent working conditions, security, pay, benefits, company policies, interpersonal relationships.

User Testing 70

User Testing Product Research Development Feedback Software 70

PMLesson's Ace the PM Interview

MAY 6, 2022

We often recommend looking up your interviewer on LinkedIn to understand them a bit better, and reviewing public vision documents produced by the company. Here are a few examples: Amazon loves to interview candidates using their core leadership values. Goals of IAM include employee performance and security.

Engineering 52

Engineering Software Review Technical Review Research Software 52

The Product Coalition

MARCH 2, 2020

The Scrum Master must prevent them from manifesting themselves: a) The Scrum Master has a laissez-faire policy as far as access to the Development team is concerned. Lack of leadership : Senior management is not participating in agile processes, for example, the Sprint Reviews, despite being a role model.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Gainsight

APRIL 12, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. Stick to your values and vision and, in the words of Lin Manuel Miranda from Hamilton , “wait for it.” Maybe they are misunderstood. Maybe they need more coaching.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Bain Public

MAY 21, 2018

As we have become accustomed to having customer research and User Experience (UX) lead product vision, a new problem is stopping eager Product Managers from putting the process they were using, and applying them on AI problems. While Product Managers inspire through vision, decisions roll downstream and tend to be more implementation based.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Product Bookshelf

MARCH 17, 2017

The beginning of a Lean UX project is a hypothesis statement which clarifies vision and goals for the team and company leadership. Your team must adopt a “test everything” policy. It shifts the emphasis from outputs to outcomes. To start with, teams should ask themselves: what am I trying to learn?

UX 54

UX User Testing Product Research Research Software 54

Sachin Rekhi

JANUARY 11, 2010

Strong long-term vision coupled with pragmatic short-term attainable goals. Peter Thiel is no doubt a man with a big vision. One of the key takeaways for me was that leadership is not about having all the best ideas, but instead about providing a culture for great ideas to win, regardless of where in the company they came from.

Reporting Tools 60

Reporting Tools Systems Review Vision Startups 60

Business of Software Conference

OCTOBER 29, 2018

This is really important that you get bigger and bigger because it allows you to focus, to make connections with folks all across the organizations and kind of prevents folks from getting tunnel vision on the things that they’re doing. Hi, I’m just, I’m wondering how you, your benefits policy globally.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Intercom, Inc.

APRIL 22, 2019

Kaitlyn : Honesty is really the best policy. When the sales leadership and the head of IT saw that, they thought, “Oh my God, we have to put an end to this immediately.” Our product vision is, “The knowledge you need to do your job should find you when you need it.” That’s how we think about chatbots here at Guru.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156