Product Talk

JANUARY 18, 2023

“We had learned about a year ago that the users in the system needed to nudge other users they were coaching who were falling behind,” says Helena. At the time, there was no way to do that in the system. This simple opportunity solution tree captures how Helena was thinking about messaging at the beginning of this process.

Feedback Software 290

Feedback Software Product Research Customer Experience User Testing 290

Alchemer Mobile

NOVEMBER 22, 2024

You can connect Alchemer to just about any other system without hassle. How Alchemer helps: Seamless Integration Capabilities With hundreds of pre-built integrations, Alchemer works where you work. Integrate with platforms like Salesforce, Zendesk, Slack, Microsoft, Google, and more.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Anytime somebody sends you a direct message (and it’s not confidential), your reflex should be to ask them to repost the same message in a public channel.

Product Research 115

Product Research Reporting Tools Data Visualization Product Management 115

Product Innovation Educators

FEBRUARY 24, 2025

The key message: Focus on solving one problem exceptionally rather than competing on multiple features. The key message: Focus on solving one problem exceptionally rather than competing on multiple features.

User Testing 179

User Testing Research Software Feedback Software Customer Communications 179

The Product Guy

JUNE 18, 2020

A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations. Feedback Loops are most easily understood through nature: Now, we’re trying to mimic natural systems in our software creation processes. System: What are the total support costs?

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Alchemer Mobile

AUGUST 12, 2021

Personalizing in-app experiences centers on delivering the right message, to the right person, at the right place, and at the right time within the app. Right message: Is your message relevant and helpful? Right person: Are the right customers seeing your message? Message centers. Love Dialog. Rating prompts.

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

Product Innovation Educators

OCTOBER 2, 2023

How product managers can use Adobe’s Kickbox innovation system Today we are talking about using the open source innovation system called Kickbox that was created at Adobe. It’s important to spread the message that not every idea is good and not every idea needs to be good. 5:17] What else is in the box?

Data Visualization 319

Data Visualization Startups Naming Product Research 319

Product Talk

MAY 15, 2024

You had to keep an eye on which pop-up messages were enabled, otherwise users would get several in a row.” There was a “what you see is what you get” (WYSIWYG) interface for designing the pop-up message, and you could add title text, an image, and up to two buttons with text labels.

Product Research 328

Product Research Feedback Software Analytic Tools User Testing 328

The Product Guy

FEBRUARY 26, 2019

Note: Managing information in multiple systems sucks, but I’ve tried integrations to ease the maintenance (See: What Doesn’t Work below). I’ve gone to great lengths and spent way too much time trying to integrate automations from my project management system (JIRA, Trello, and Asana) to the roadmap. Adding the objective + goal.

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

Intercom, Inc.

JUNE 23, 2020

The two key changes are a shift to messenger-based support, and an investment in Bots and Messaging. Instead they are using Automation, Bots, and Proactive Messaging to deliver great experiences to all their customers at increasing scale. And they are shifting their work communication to messaging tools like Slack.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

UX Planet

DECEMBER 16, 2024

This will give users an understanding that the system is processing payment right now and prevent them from tapping the buttonagain. If the payment wasnt processed, show a red cross error with a message about what wentwrong. Incorporate a spinner or pulse animation to indicate ongoing processing. Button in payment processing state.

Feedback Software 105

Feedback Software Customer Experience Systems Review User Testing 105

Product Innovation Educators

MARCH 3, 2025

An AI system, properly implemented, doesn’t have these same motivationsit simply reports what it finds in the data. This specialized training creates AI systems that are specifically optimized for VOC research rather than general-purpose AI.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Product Innovation Educators

JANUARY 6, 2025

This systemic view helps ensure alignment between product strategy and overall business objectives. Beyond handling escalations, Kim found herself hosting customer development partner groups, speaking at industry events, and participating in strategic sales calls.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Userpilot

APRIL 16, 2025

This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions. Instead of feeling understood, they feel like just another name in the system. The message feels careless, and the customer loses trust.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Talk

OCTOBER 2, 2024

Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things). HiveMQ should flawlessly pump messages 24/7 in the background without a single user interaction.

Feedback Software 267

Feedback Software Customer Experience Data Visualization User Testing 267

UX Planet

MARCH 15, 2025

Predictable titleswin A strong design system ensures fonts, colours, and spacing remain uniform. Source: builtformars.com Heres what users actually careabout: What action they can takenext What benefits theyregetting How it impacts their experience And what theydont: Overly enthusiastic company messaging (e.g., Title structure.

UX 94

UX Customer Experience Messaging Information 94

Alchemer Mobile

SEPTEMBER 24, 2020

Use a notification system like Apptentive Notes to alert patients of upcoming appointments, prescription refills, and more. Use a Message Center for Rescheduling, Canceling, and Questions. Many healthcare providers already send text messages or app notifications of some sort for appointment confirmations.

Feedback Software 195

Feedback Software Healthcare Development User Testing 195

UX Planet

JANUARY 22, 2025

Stripe, for instance, has turned complex payment systems into an elegant and approachable experience, making developers and businesses fall in love with itsbrand. Combined, these tools amplify the brands reach while reinforcing its core message across digital ecosystems. Customers today expect more than just transactional efficiency.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Alchemer Mobile

MAY 19, 2021

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. A message center provides a two-way conversation channel to do just that. When a mParticle customer creates an event in their app, the events forward to Apptentive.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

NOVEMBER 21, 2022

Consider using surveys to gather feedback on a new feature, open-ended text fields to learn more about your customers’ engagement experiences, or proactively reach out with messages to encourage customers to engage. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys.

Customer Feedback 244

Customer Feedback User Testing Feedback Software Product Research 244

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Outbound Messages. Powering support at scale.

Reporting Tools 237

Reporting Tools Inbound Customer Experience Data Visualization 237

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 285

Research Software Feedback Software User Testing Customer Experience 285

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. A message center provides a two-way conversation channel to do just that. When a mParticle customer creates an event in their app, the events forward to Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

APRIL 30, 2020

” We’ve also chatted with many service providers – think agencies, business process outsourcers, systems integrators, and consultancies – who are keen to help their clients use Intercom to connect with their customers. . “These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.”

Feedback Software 223

Feedback Software Customer Experience Webinar User Testing 223

Intercom, Inc.

JUNE 22, 2021

A truly great sales experience builds trust with your prospects, tailors messaging to their specific needs, and focuses on the buyer’s circumstances throughout the entire process. Below, we take a closer look at the top three trends in the sales tech landscape to consider when choosing the right software for your sales organization.

Reporting Tools 233

Reporting Tools Technical Review Technology Systems Review 233

Alchemer Mobile

MARCH 26, 2021

Your team should have explicit data that has come directly from customers’ mouths (surveys, ratings and reviews, message centers, etc.) There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. Message centers. Make each message count. Love Dialog.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Intercom, Inc.

JUNE 22, 2022

With an open rate of 98% , you can almost guarantee that your most crucial messages will reach your customers – and not only that, 95% will read those messages within three minutes. Targeted and personalized outbound messaging. So if you have an important message for your customers, make it personal. But what comes next?

Reporting Tools 211

Reporting Tools Analytic Tools Research Software Feedback Software 211

The Product Guy

APRIL 9, 2019

Some fundamental principles I found helpful when starting this exercise, Keep it short and sweet so that you can quickly memorize the core message. The more I apply the strategy, the louder the message becomes. The problem space usually contains custom implementations that do not scale or interoperate with different systems.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Intercom, Inc.

JUNE 13, 2022

Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., Increase engagement with enriched mobile push messages. A picture is worth a thousand words and now you can add images to your outbound mobile push messages to increase open rates. Check out how to create these rich push messages here.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Architecture of the system.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Alchemer Mobile

DECEMBER 28, 2021

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Retarget based on shifts in sentiment. Demographic factors.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Userpilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. Its a system to make your app discoverable, shareable, and credible without relying on blind luck or paid ads alone. Here’s how to build that system: 1. User acquisition isnt a one-time campaign.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Product Innovation Educators

SEPTEMBER 18, 2023

She sent me an email message that got my attention, and I’d like to read part of it. Erika will help us not make the mistakes that lead to you not getting the job—she even has a system for job seekers she calls the Inevitable Edge Method. She sent me an email message that got my attention, and I’d like to read part of it.

Weak Development Team 290

Weak Development Team Feedback Software Product Research Research Software 290

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. Lisa explains that “Orchestration is a catch-all term that refers to orchestrating messages across different channels—sometimes referred to as cross-channel orchestration.” Tweet This.

Product Research 239

Product Research Data Visualization User Testing Research Software 239

Alchemer Mobile

FEBRUARY 2, 2021

Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. App promo videos take your marketing to the next level by bringing your messaging to life. Need a hand getting started?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Lenny Rachitsky

MARCH 6, 2025

Brought to you by: • Eppo —Run reliable, impactful experiments • Airtable ProductCentral —Launch to new heights with a unified system for product development • Sinch —Build messaging, email, and calling into your product — Ivan Zhao is the co-founder and CEO of Notion.

Feedback Software 114

Feedback Software User Testing Customer Feedback Vision 114

Intercom, Inc.

JANUARY 25, 2022

Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. . Provide sales teams access to key HubSpot lead data directly from Intercom messages.

Research Software 216

Research Software User Testing Artificial Inteligence Data Visualization 216