Gainsight

MARCH 7, 2022

Over the past few years, we’ve been keeping our eye on an incredibly positive trend in the most successful companies: closer, more collaborative relationships between Customer Success and Product teams. . We focus on adoption, product feedback, customer engagement (through advisory boards) and more.”.

Customer Feedback 103

Customer Feedback User Testing Customer Experience Onboarding KPIs 103

Product Innovation Educators

APRIL 3, 2023

Summary of some concepts discussed for product managers [5:53] What is the definition or purpose of marketing? Consumers are starting to recognize the societal impact media can have on consumers—positive or negative. How can we use media to deliver positive actions? How can we think about using media for good?

Data Visualization 100

Data Visualization Marketing Advertising Analytic Tools 100

Mironov Consulting

SEPTEMBER 22, 2020

Filed under “whiny excuses from product management for missing delivery dates.” So IMHO, calling something an MVP invites chaos. Stakeholders keep expanding the definition of ‘done’, since we can’t ship a real revenue product without features A, B, C, X, Y and Z. We spin up outbound marketing/support efforts too early.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

The Product Coalition

MARCH 3, 2023

Yet, the biggest Product-Led Growth success stories, such as Slack and Zoom, build a robust online presence and significant sales and marketing teams to keep their momentum going. Each product offering will differ, and the Ferris Wheel will be unique for your business. Let me repeat this point.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

BrainMates

SEPTEMBER 19, 2022

Within each product team there is a product manager, up to eight developers, quality assurance, and – where appropriate – a team-dedicated product designer. The product managers drive the team roadmaps according to set objectives aligned to company objectives, as well as the product strategy overall.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Mironov Consulting

NOVEMBER 10, 2016

But the symptoms aren’t so obvious to the outbound (and extroverted) part of the company. Motivation and engagement look different on the tech side of the room: the outbound team often can’t tell whether Engineering is emotionally engaged. Engineering management should know it, and product management better not be far behind.

Weak Development Team 96

Weak Development Team Development Technical Review Outbound 96

PMLesson's Ace the PM Interview

OCTOBER 30, 2019

We talk to Sid Panjwani , an Exponent alumni, on his journey through various internships, spanning Engineering, Growth, and Product Management. I landed product roles at Tesla, where I worked on their outbound logistics technology, and at Microsoft, where I worked on privacy features for Edge.

Engineering 45

Engineering Feedback Software Product Management Product Manager 45

Userpilot

APRIL 8, 2022

Prowly’s other co-founder, Sebastian Przyborowski, became Chief Product Officer from the beginning, tasked with turning the idea of Prowly into something tangible as well as product management. As with many bootstrapped SaaS startups, they needed to create a Minimum Viable Product (MVP). This brought them steady growth.

User Testing 93

User Testing Feedback Software Research Software Product Marketing 93

Usersnap

FEBRUARY 14, 2023

When beta-testing your software, collecting surveys to gauge customers’ satisfaction with current products on the market will provide you with market intelligence to position your product more effectively. Will I focus more on inbound or outbound sales, or both equally? Here’s a micro survey example by Usersnap.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

UX Studio: Product Management

JULY 29, 2021

Especially as you progress towards more influential positions. You can’t just expect other managers and executives to understand why user research is so important and how it can be a profitable investment. . Ultimately, the decision on how much to budget for product development will be made somewhere in the finance department.

Research Software 110

Research Software User Testing Product Research UX 110

BrainMates

SEPTEMBER 4, 2023

How to Drive Product-Led Growth By KATHRYN SHEPHERD-KING If you’ve been in the product management world for any length of time, you’ll have probably heard about product-led growth. So, assuming you’re in the proper position to implement product-led growth, what key ingredients will you need to be successful?

Data Visualization 52

Data Visualization Onboarding KPIs Customer Experience Customer Feedback 52

The Product Coalition

MAY 10, 2019

Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. A positive characteristic of returning users is that their interest in your app is higher and that they are more likely to become “loyal” users. What is a user flow?

Analytic Tools 74

Analytic Tools Customer Experience Customer Feedback Data Visualization 74

Gainsight

JANUARY 18, 2021

Chris revealed that as CPO, he sees his role as having accountabilities for ALL the product strategy, product roadmap, and product execution. He believes his job entails everything outbound through product marketing into the field organization. From finance and investment banking to product?

Technical Review 52

Technical Review Research Software User Testing Product Research 52

ProductBoard

NOVEMBER 15, 2017

productboard , the all-in-one product management solution, launched today on Product Hunt the Portal , an all-new interface that bridges the divide between the product teams and marketplace. productboard Portal enables product managers to get the pulse of their customers.

Customer Feedback 45

Customer Feedback User Testing Weak Development Team Feedback Software 45

Userpilot

FEBRUARY 4, 2022

Transactional model: The transactional sales process requires a few sales reps for potential customers who are hesitant to pay the price of your product. The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles.

Feedback Software 94

Feedback Software Research Software Reporting Tools Onboarding KPIs 94

Intercom, Inc.

NOVEMBER 17, 2022

Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams. When we started, our product was very niche. When an SDR is with someone on the phone, especially outbound, and they are interested in doing a demo, they need to seize the moment.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Bain Public

NOVEMBER 4, 2018

As promised, here are the slides from my talk at Impact Product Management Conference 2018 event in Budapest, Hungary. The challenges of product development are not about products. The empathic component is what makes a product manager special. Watch the video here : [link].

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

ProductPlan

MARCH 5, 2019

But if you’re recruiting product management talent, you’re in luck. Today’s article is dedicated to helping you source, recruit, and hire product managers by establishing a product management talent funnel. The Product Management Talent Funnel. Sounds familiar, right?

Technical Review 60

Technical Review User Testing Product Management Product Manager 60

Intercom, Inc.

AUGUST 25, 2021

For a certain audience, Intercom was arguably more famous for its content than its product. This acclaimed series included titles focusing on product management , customer engagement , and Jobs-to-be-Done. Beginning in 2015, we expanded beyond regular blog posts to publish books containing our insights and opinions.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Userpilot

JANUARY 26, 2024

Product-led growth is predicted to become even more prominent in 2024. For those who would like to implement the growth model, here's our product-led growth playbook. In this article, we share 11 tried and tested tactics for product managers who want to up their PLG game. Let's dive in!

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization User Testing 80

The Product Coalition

JANUARY 25, 2019

The Key Skill For Success In Product Management SUCCESS TAKES TIME Product Management career entry and long-term success can be challenging. ENDURANCE FOR PRODUCT MANAGERS Endurance matters when you hit resistance. This is a common challenge for people looking to make that transition into product management.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

Intercom, Inc.

DECEMBER 20, 2018

Maybe it’s your sales strategy or your product, but often it’s the first experience the user has with your brand. Rather, the key is to position them in a way that tells customers, “I’m here to help bring in the person who can best help you.”. Sujan: Mailshake is an outbound sales tool. Chatbots shouldn’t pretend to be human.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

NextBigWhat

OCTOBER 30, 2020

Usually we pitch what we want, follow up 3-4 times more and then move on if we don’t hear anything positive. By preparing ahead of time, building reserves, preserving a margin of safety, you handle disruptions from a position of strength and flexibility. They are often quiet, reserved, and even shy. Did he say No?: Follow @sujayath.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

Intercom, Inc.

JUNE 23, 2020

Jane: I’m the senior product director for five teams in our London office. I’ve got various product managers reporting into me and we focus primarily in the support space. I’m also co-site lead for the London site where we’ve got five product teams up and running.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

AUGUST 14, 2023

Analyze survey responses carefully and implement positive changes to close the feedback loop. There are three analytics tools you can use to collect and visualize first-party data: Userpilot, which is best for product and customer success teams. Implementing positive changes based on their feedback. Tracking events on GA4.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Feedback 89

Userpilot

APRIL 30, 2020

From a bird’s-eye perspective, this means ensuring two key things are happening within your organization at all times: Continuous product management and development. In this article, we’re going to explore: What product-service management and customer success typically looks like for SaaS . Ready to get started? .

Reporting Tools 73

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 73

Mironov Consulting

FEBRUARY 6, 2020

This makes sense when most outbound spending is through Marketing (not field sales) and we can isolate campaigns or messages or channels with enough volume to accurately compute CAC. If we offer machine learning insights on product trends for retailers, when does that first brilliant analysts boost actual in-store sales ?

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Intercom, Inc.

DECEMBER 2, 2021

It can be used for the entire building process at engineering and even product management. If you are a regular listener, you’ll know that we interview makers and doers from the worlds of product management, design, startups, and marketing. Over the years, we’ve covered a lot of ground on our podcasts.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Userpilot

APRIL 30, 2020

From a bird’s-eye perspective, this means ensuring two key things are happening within your organization at all times: Continuous product management and development. In this article, we’re going to explore: What product management and customer success typically looks like for SaaS . Ready to get started? .

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Userpilot

MAY 2, 2022

For example, you surveyed 100 users on whether they would recommend your product. NPS results can be either positive (more promoters) or negative ( more detractors ). While the standards for positive scores vary between industries, any negative number indicates trouble. To create a new survey in Intercom, go to Outbound.

Feedback Software 85

Feedback Software Product Research Data Visualization Reporting Tools 85

ProductPlan

MARCH 7, 2019

Product managers interact with many parts of the organization on a regular basis, but it’s usually either asking for specific information or soliciting input on very discrete items. All of this while aligning the strategy of the executive team with specific product releases and features.

Roadmap 65

Roadmap Technical Review Development Team Review Presentation 65

Gainsight

DECEMBER 23, 2019

A million things going on outbound-driven, rapidly changing. I think critical to onboarding we found as a couple of really useful tools, certainly capturing what we used to call at ClearSlide and now we call it something different at Optimize, but is essentially the positive business outcome. So why they purchased from you?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

We talk to Sai Boddupalli , an Exponent alumnus, on his journey being a product manager across various, distinct industries spanning automotive, e-commerce, gaming, and payments. Being a PM and interviewing for a PM position are two different things. Q: How would you answer the “Tell me about yourself” question? Why or why not?

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Userpilot

AUGUST 7, 2019

That would mean that, in order to compensate for those 2 customers, you will need to create 24 positive experiences. Now that we know why it’s important to use some of the Customer Success best practices we will mention below, let’s see if there’s a correlation between Customer Success and Product Marketing.

Feedback Software 49

Feedback Software Customer Experience User Testing Research Software 49