Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. SaaS user onboarding is a crucial step in the customer journey.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Onboarding KPIs 98

Pragmatic Marketing

AUGUST 20, 2019

Data Security Becoming Increasingly Important for Consumers With data breaches becoming increasingly common, consumers are realizing that their personal information is at the mercy of the organizations they’re doing business with—resulting in changing attitudes around security. Companies undergo regular security audits.

User Testing 70

User Testing Data Visualization Product Research Sales Training 70

Pragmatic Marketing

AUGUST 20, 2019

Data Security Becoming Increasingly Important for Consumers With data breaches becoming increasingly common, consumers are realizing that their personal information is at the mercy of the organizations they’re doing business with—resulting in changing attitudes around security. Companies undergo regular security audits.

User Testing 14

User Testing Data Visualization Product Research Sales Training 14

Alchemer Mobile

OCTOBER 31, 2023

Now you can listen to more events from the systems your business runs on so you can collect feedback in context of your customer’s experience. These initiators are available at no cost to Alchemer Workflow customers. View the full list of available initiators here.

Feedback Software 130

Feedback Software Systems Review Customer Satisfaction User Testing 130

Intercom, Inc.

SEPTEMBER 4, 2019

Sales coaching is a series of teaching methods used to improve the performance of reps. The concept of coaching is different from sales training: sales training is usually the same for everyone, while coaching is based on the individual needs of each rep. A trainer, meanwhile, essentially says, ‘do this.'”

Weak Development Team 175

Weak Development Team Data Visualization Outbound Sales Training 175

Amplitude

MARCH 11, 2020

Product managers and their teams almost always inform their roadmaps based on various data, market and user insights. Then they solicit feedback from internal stakeholders to inform planning. You can provide confidence to current customers that their expressed needs are prioritized. You can align on direction.

Data Visualization 100

Data Visualization User Testing Product Strategy Product Research 100

ProductPlan

FEBRUARY 15, 2022

With all this variation, how can future product operations professionals find jobs that best fit their skills and interests? Product managers face a firehose of customer data. And there are increasing calls for customer obsession and direct contact with customers. Getting familiar with data is key to success.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Mind the Product

AUGUST 20, 2018

Part of your product launch plan will include an initial sales forecast (or business case) to aid the initial provisioning of materials and inventory of the new product. Increased sales training, promotion, and product improvements are some of the actions to be considered. Cannibalization effects, intended or unintended.

Customer Experience 105

Customer Experience User Testing Management Management 105

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Product Marketing Research Software 98

Intercom, Inc.

SEPTEMBER 10, 2018

Lengthy lead forms became the lifeblood of modern customer acquisition. On the surface, the live chat sales funnel works in much the same way as the traditional funnel. You execute demand generation programs to drive visitors to your website, qualify them, nurture them into sales opportunities and convert them into paying customers.

Customer Experience 132

Customer Experience Research Software Product Research Data Visualization 132

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time at the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. But customers want to know about themselves. Rewrite your first call deck.

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time a the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. But customers want to know about themselves. Rewrite your first call deck.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163

Userpilot

JUNE 19, 2024

Provide targeted training : Most enablement managers don’t succeed in making an impact because they deliver generic training that doesn’t address the skill gaps and knowledge needs of the sales team. Create custom content : Don’t mass-produce sales resources based on general use cases.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Research Software 52

Gainsight

MARCH 27, 2025

As International Womens History Month comes to a close, it’s a fitting moment to celebrate the powerful intersection of women in leadership and customer success. Gainsight recently launched Season 2 of our Women in Customer Success Power Up Masterclasses in partnership with Women in Customer Success.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Reporting Tools 52

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In General sales support. Sales content. Competitive/market intel.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In General sales support. Sales content. Competitive/market intel.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. This is a partial transcript of Nick and Gainsight’s vision of the future of customer success. Number three is what we call “Customer Data Infrastructure.”

Customer Experience 52

Customer Experience User Testing Customer Feedback B2C 52

Pragmatic Marketing

OCTOBER 11, 2019

This is something where I think I, I wonder if a lot of the other product marketing teams I’ve talked to, I think, facing similar challenges, but research and just being as strategic as possible. So we generally know a lot about our target market and our customers going into something like this.

Product launches 70

Product launches User Testing Research Software Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

This is something where I think I, I wonder if a lot of the other product marketing teams I’ve talked to, I think, facing similar challenges, but research and just being as strategic as possible. So we generally know a lot about our target market and our customers going into something like this.

Product launches 70

Product launches User Testing Research Software Product Research 70

ProductPlan

NOVEMBER 19, 2021

As we look for a solution to create, what should our initial research phase include? Customer interviews? Researching the market and your user persona’s needs for potential product ideas. Building your product’s strategic schedule, including timelines for development milestones, marketing campaigns, sales training, etc.

Research Software 59

Research Software Analytic Tools Systems Review Development Team Review 59

Userpilot

JUNE 12, 2024

Provide targeted training : Most enablement managers don’t succeed in making an impact because they deliver generic training that doesn’t address the skill gaps and knowledge needs of the sales team. Create custom content : Don’t mass-produce sales resources based on general use cases.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

The Accidental Product Manager

MARCH 11, 2019

They already had a product manager and so I was going to be the external product manager who dealt with customers, competition, trade shows, etc. However, one of those weeks was filled with sales training for a batch of new sales people that had just been brought on. That week didn’t really count.

Product Management 99

Product Management Product Manager Weak Development Team Management 99

Userpilot

JUNE 17, 2024

Let’s dive deeper into the top 5 picks for you: Simplify sales data analytics and reporting with Userpilot : An important part of sales enablement is analyzing sales data to uncover problem areas, regularly track metrics , and report using data visualizations and dashboards. Looking into tools for sales enablement managers?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 30, 2024

Instead, you can become an enablement manager by gaining work experience in the field of sales or customer success within SaaS companies. Alternatively, you can also focus on pursuing opportunities that require you to design and implement training, mentor new hires, or develop sales collateral and presentations.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JUNE 26, 2024

Here’s a typical career path for sales enablement roles: Sales Representative : Your role is restricted to generating and qualifying leads and joining senior members with their client calls to gain initial exposure to the sales process. Looking into tools for sales enablement managers?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 17, 2024

Here’s the typical career path of a sales enablement manager: Sales Representative : Your role is restricted to generating and qualifying leads and joining senior members with their client calls to gain initial exposure to the sales process.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

Pragmatic Marketing

NOVEMBER 8, 2009

When you find yourself swimming without an MRD, you lack consensus on the facts you'll use to fashion so many of the other goodies you get asked to create, like segment-specific positioning, customer metrics, ROI calculators, sales training and enablement tools. What sort of customers are you interested in helping?

Document 70

Document Customer Experience Sales Training User Testing 70

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Product Marketing Research Software 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Product Marketing Research Software 52

B2B Product Management

DECEMBER 6, 2016

You work with alpha, beta customers and release the field-ready product. The Outbound PM role : As an outbound PM, you do the market research. You work with Marketing to define the customer profile, you work with business development to do sales training and enablement.

Analytic Tools 45

Analytic Tools Outbound Inbound Research Software 45

Userpilot

JUNE 28, 2024

Instead, you can become an enablement manager by gaining work experience in the field of sales or customer success within SaaS companies. Alternatively, you can also focus on pursuing opportunities that require you to design and implement training, mentor new hires, or develop sales collateral and presentations.

Data Visualization 40

Data Visualization Analytic Tools Feedback Software Research Software 40

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Product Marketing Research Software 40

Intercom, Inc.

JANUARY 16, 2019

If you want to build a revenue engine that will fuel long-term growth, you need to build and scale your sales org with intention. Only then will you have the foundation to consistently win new customers, upsell existing ones and see the kind of predictable growth that’ll be the making of your company. Find your optimal structure.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Business of Software Conference

NOVEMBER 30, 2020

From pitches that drown customers in a word-soup of features, to high-concept vision pitches that leave customers confused and sceptical – many companies struggle to connect authentically with customers in a way that generates deals. So, it starts with this, like, you have to kind of put yourself in the shoes of a customer.

Research Software 64

Research Software User Testing Positioning Product Research 64

Intercom, Inc.

JUNE 3, 2021

In terms of research and development or generally the product and engineering functions, the people who produce your software, this really is a question of investability. If you’re a SaaS company, that could be new customer acquisition, it could be an expansion or even reduce contraction, reduce churn. Should we sink bigger?

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Business of Software Conference

NOVEMBER 28, 2019

Mark and I were talking about this and we did a little survey of what you were most interested in, so here are the answers: the number one topic by type of sales is inside sales – you’re most interested in that. Stephen Allott: Okay so the steps in the sales process and some of the key metrics.

Research Software 40

Research Software Analytic Tools Data Visualization Software Review 40