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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. In addition, many don’t have the strategies, talent, and culture needed to succeed. But they’re facing big barriers.

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Sprint Review – Make it Much More Than a Demo…

Agile Velocity

In a previous post in our Scrum Assessment Series , we shared some ideas to help catalyze engaging sprint reviews. Here, we take a deeper dive into the topic of awesome Sprint Reviews. The Sprint Review, just like the Retrospective , is an important feedback loop in a Scrum team’s toolbox. Why is the Review so important?

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Digital Transformation Strategies for Enterprises: Key Elements

The Product Coalition

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? This comprehensive guide empowers you to harness the power of digital transformation strategies, propelling your business toward a thriving future. What are digital transformation strategies?

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How to Provide End User Support Effectively? [+ Strategies & Examples]

Userpilot

Technical support. Any help that involves the technical team. Examples of end-user support strategies include: Interactive walkthroughs. Some tips to provide proper end-user support include: Using AI marketing tools to reduce the team’s workload. Here’s an example of a technical support offer from Appcues.

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Avoiding Technical Debt

Product Solving

TL;DR: Domain fidelity is a critical aspect of software development that ensures a system or product closely aligns with the real-world needs of its users. By prioritizing domain fidelity and avoiding the pitfalls of premature optimization, development teams can reduce technical debt and create more effective solutions.

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Ask the Community: How Do You Shift From Functional Teams to Value-Driven Teams?

Product Talk

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. The top diagram is how the team was structured to complete the technology transformation project mentioned earlier.

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Chameleon for Digital Adoption: Features, Pricing, and Review

Userpilot

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. However not all users have an idea what CSS is all about, so, you need to be technically savvy. Product analytics : Analyzing product usage and user actions is crucial to assess the success of your adoption strategies.