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Thanks to the ongoing development of Automatic Speech Recognition technology, we are rapidly approaching the potential future scenario. As is often the case with technology, our question is “what’s next?” ASR (Automatic Speech Recognition) is the technology that facilitates this change. The answer is the human voice.
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Or: this is great new technology, what can we do with it? I once asked a large wireless carrier: you have a big retail operation, and sell other peoples’ stuff in your retail stores – Samsung, Apple iPhones. Maybe there could be better training for the agent, or maybe there was a systemic problem somewhere else in the company.
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