Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. The mobile channel continued to be the most powerful and direct channel to consumers across all industries, with engagement outperforming desktop web and television.

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Data Visualization Reporting Tools User Testing Customer Feedback 263

The Product Guy

MAY 30, 2019

Which change in users’ behaviour do we want to drive? Hypotheses are only useful if we test them (with customers), to validate or discard them. As a team who decides to research which new features to develop, we first want to define our business outcomes and key results (OKR), together with our problem statement.

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User Testing Product Research Customer Experience Data Visualization 384

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Grumpier in the winter? Media/Entertainment.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

JUNE 16, 2020

If there’s one industry that was impacted the most by COVID-19, it might be the travel industry. From grounded flights to impatient customers to intensive cleaning protocols, everything looks different than it did a few months ago. This will help you understand the value of their feedback and input.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. But what is usability?

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User Testing Product Research Reporting Tools Testing 75

Alchemer Mobile

JUNE 11, 2019

If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. you need to understand that your customer’s number one priority is convenience. When customers are in a hurry, the last thing they need is for something completely out of their control to inconvenience you. Personalize the customer experience.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. Anyone who’s lost their wallet while traveling knows the process to get fraudulent charges refunded can be painful.

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Reporting Tools User Testing Research Software Customer Experience 216

The Product Coalition

NOVEMBER 1, 2022

Digital transformation has an impact on consumer behavior in tourism. Digitalization has transformed the way people live, work, and travel. Moreover, digital transformation has diversely defined consumer behavior in tourism. Moreover, digital transformation has diversely defined consumer behavior in tourism.

Research Software 140

Research Software Feedback Software User Testing Travel 140

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

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Travel Finance Research Software User Testing 147

The Product Guy

NOVEMBER 9, 2017

A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Research article. Themes, Epics, User Stories. To start, break down any incoming feature requests into Themes, Epics, User Stories using the following suggestions. Why do I need a framework?

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Framework Agile User Testing Research Software 345

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. Travel apps ratings and reviews were around or slightly lower than macro app averages. The big takeaway for Utilities apps is while you can’t mitigate every negative rating or comment, having a plan in place to directly receive negative feedback will help you improve your numbers.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Lenny Rachitsky

FEBRUARY 25, 2025

product marketing, user research, content design, etc.). Some net-new work could be commissioned to close critical gaps in understanding user behaviors, especially if these gaps are identified early. Other functions could be added depending on availability/resourcing (e.g. What are some of the leader’s favorite/pet ideas?

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Strategy Technical Review Product Strategy Product Research 122

UX Planet

MAY 1, 2025

Few companies demonstrate the power of thoughtful user experience better thanAirbnb. Inspiring Exploration Instead of Forcing Decisions Most travel apps immediately ask, Where do you want to go? When users open the app, they see a curated set of inspiring destinations and stays. Great design has become a key differentiator.

Research Software 97

Research Software Travel User Testing Customer Experience 97

Alchemer Mobile

MARCH 16, 2021

In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Our 2021 report includes data from 1,000 iOS and Android apps with 5,000+ active users, with over a billion app installs evaluated. 2020 reset the mobile app engagement playing field.

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Data Visualization Reporting Tools Feedback Software User Testing 246

Alchemer Mobile

APRIL 22, 2021

Below is a summary of our research specifically on Business Services apps. There were two engagement commonalities in Business Services apps: first were the ways consumers behaved within their apps, and second were the ways they felt about their mobile experiences. 2021 Engagement Benchmarks for Business Services Apps.

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Data Visualization Reporting Tools Feedback Software Research Software 246

The Product Guy

OCTOBER 9, 2018

However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit. Don’t hesitate to show your strategy documents to your most trusted customers for early feedback. About Julian Dunn.

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Weak Development Team Product Strategy Strategy Development 326

UX Planet

NOVEMBER 13, 2024

Having tested a selection of AI design tools, I’ve found that some are better suited for certain stages of the UX design process than others. Well, stick with me as I walk you through the right AI tools for user research, ideation, wireframing, color generation, and UI design. What do I mean by that?

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Research Software Feedback Software Data Visualization UX 105

The Product Coalition

AUGUST 22, 2023

Understanding user needs and pain points is essential for building successful products and services, but that doesn’t mean we need to get stuck going down a multi-month research hole in order to be “ready” to collaborate, innovate, or prototype. Not sure where to look? Market insights: What’s happening today with the market?

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User Friction User Testing Customer Feedback Product Research 148

Intercom, Inc.

JANUARY 5, 2021

A problem statement focuses on what the customer needs, not what you think the solution should be. A problem statement should always contain three pieces of information: the outcome that the customer wants, why they want that outcome, and problems with the status quo. 1: The outcome the customer wants.

Transportation 279

Transportation User Testing Research Software Travel 279

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. 63% of consumers who were proactively engaged in Q1 were still seen later in the year (Q3-Q4).

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User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile.

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Product Talk

JUNE 5, 2024

How can product trios work with user researchers? If your company is committed to user research and you have the luxury of having a user researcher embedded on each of your teams, you probably want to include them in most of your discovery decisions. They interview customers together.

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Product Research User Testing Research Software Customer Experience 296

Product Talk

FEBRUARY 28, 2024

The idea was that her trio would test out the concepts from Continuous Discovery Habits and then guide the broader product organization at Going to adopt the habits. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey.

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Product Research Onboarding KPIs Feedback Software User Testing 312

The Product Guy

AUGUST 13, 2020

When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. Product management could start with market research and product development and end with operation. More About The Product Mentor.

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Product Management Product Manager Research Software Feedback Software 407

Mind the Product

FEBRUARY 11, 2020

Educate yourself on the different types of customers using your product (Image: Shutterstock). For me, it means stepping away from your own needs and experiences, and the assumption that every customer has the same needs. Get Early Customer Input, Listen and Iterate. Empathy and Product Management. I also learned that 7.1

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User Testing Development Product Research Customer Feedback 216

The Product Guy

APRIL 25, 2017

In the startup mindset of move fast and break things (thanks Mark Zuckerberg), often times customer interviews and getting to know how users interact with your application fall behind. Determining what goes into your product roadmap to execute on this vision can be boiled down to two things: quantitative and qualitative research.

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User Testing Customer Feedback Customer Experience Feedback Software 186

The Product Coalition

DECEMBER 8, 2021

Voice search in the travel and hospitality industry has switched the way people search for information. These voice search technologies can improve customer experiences and business operations. Let’s look ahead to the future voice search applications in the service-oriented industry as hospitality and travel.

Reporting Tools 178

Reporting Tools Data Visualization Research Software Travel 178

Intercom, Inc.

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. Assisting both customers and support staff by offering predictive suggestions. But others might need more direct answers.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

UX Planet

JANUARY 10, 2025

We want to buy everything from fragrances to dinner with friends to traveling the world. In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. Some apps reward users with bonus interest or cashback for consistent savings contributions. Human wants are insatiable.

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Feedback Software Research Software User Testing Customer Feedback 98

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Fitness: (Fitbit, Strava) 35.3%. Travel: (Airbnb, Ryanair) 35.5%. “Snapchat opens with the camera view so users can create their snaps as quickly as possible.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

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Feedback Software Data Visualization Analytic Tools Research Software 280

Product Innovation Educators

SEPTEMBER 30, 2024

PDMA contributes significantly to research and knowledge in the field of product innovation. Their first application in 2023 provided valuable feedback, particularly regarding the need to improve their innovation metrics.

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Research Software Feedback Software User Testing Technical Review 286

The Product Guy

JUNE 20, 2019

With growth, you never want people to feel like their suggestions or ideas have been forgotten about, lost in the backlog abyss, as you are not providing feedback or new/updated products as quickly as you could before. Defining a discovery process will help immensely with the validation and feedback loop! About Terri Boshoff.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Product Innovation Educators

MAY 25, 2020

The strategies the Disney Head of Innovation used to bring products customers love to life. He led the team that helped Imagineering, Lucasfilm, Marvel, Pixar and Disney Parks to innovate, creating magical new storylines and experiences for consumers around the globe. Consumer insights are underused by the organization.

User Testing 219

User Testing Product Research Data Visualization Customer Feedback 219

Userpilot

MAY 17, 2025

Did the user discover a core feature? 8 Best mobile app user retention strategies in short If you want a quick overview before diving in, here are my favorite mobile app retention strategies. Contextual onboarding: Show only whats relevant to help users reach value fast. Users feel understood right away.

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

Product Talk

DECEMBER 9, 2020

For this story, we spoke with a product team leading the Digital Hotels vertical at Seera Group , a travel and tourism company based in the Kingdom of Saudi Arabia (KSA). The words “travel” and “2020” don’t feel like they belong in the same sentence. Unless, of course, that sentence is, “I had to cancel all my travel plans in 2020.”.

Travel 149

Travel Data Visualization Product Research Research Software 149

Userpilot

MAY 17, 2025

Today, users expect to get value in seconds, not minutes. Thats why one in four users drops off after just one session, often before they even get to experience the core product. Screen space, attention span, and platform-specific expectations shape the way app users engage with your product.

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Onboarding KPIs Analytic Tools User Testing Customer Experience 66