Intercom, Inc.

JULY 29, 2021

We recently sat down with Mark to chat about onboarding in a hypergrowth environment, how that strategy played as the pandemic unfolded, and why taking care of your team is actually the best way to take great care of your customers. And I think you need to think about people management the same way. Onboarding, but make it remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Coalition

JANUARY 12, 2020

It’s a geographic area in San Francisco, roughly matching the Santa Clara valley. Being a Silicon Valley company means being part of the huge tech industry that erupted in San Francisco in the 1970s. San Francisco is a fantastic city. Prices : San Francisco is not a cheap city to live in.

Startups 78

Startups User Testing Transportation Certifications 78

Mind the Product

FEBRUARY 5, 2020

Matt LeMay tells the story of a meeting he had with author and publisher Mike Shatzkin a long time ago: “I was just out of college, and I was trying to describe what I do. He loves to think and communicate about technology, to reflect on the meaning of communication and what organisations can do to improve it.

Feedback Software 172

Feedback Software Vision Document Consulting 172

Mind the Product

NOVEMBER 28, 2019

Currently, John is the product evangelist at San Francisco product analytics software developer Amplitude. By this he means that he doesn’t spend his time directly advocating for Amplitude products: “Although I think we have an amazing product, my role focuses on the surrounding systems and ‘culture’.”. . I enjoy product.

CTO Coach 124

CTO Coach Analytic Tools Fractional CTO Research Software 124

Andrew Chen

JULY 31, 2022

I’m excited to restart my writing here, after a long hiatus. But as of last December, it’s finally out in the world, and I want to thank all of you for making it a success. In the meantime, I have some big life (and work) updates: 1) LA Tech Week 2022. Today, I call Venice, CA my home. Big change for me.

Events 98

Events Startups Books Blog 98

Good Product Manager

JULY 22, 2019

The team that I lead at SiriusDecisions — our Product Management Research and Advisory service — is growing! Love to solve challenging product innovation and lifecycle management problems. Leveling Up Your Product Leadership Skills: August 22 in San Francisco. SiriusDecisions/Forrester is hiring!

User Testing 79

User Testing Workshop Customer Experience Presentation 79

Mind the Product

DECEMBER 20, 2018

I am writing to let you know that I’ve been very good this year. I have been completely focused on my customers, talking to them regularly and incorporating their feedback. I have ruthlessly prioritized my backlog, always making sure I have the next most important thing at the top of the list. We live and we learn, right?

User Testing 110

User Testing Customer Experience Roadmap Customer Feedback 110

The Product Coalition

JANUARY 5, 2021

Hi, I’m an adult and I really like bedtime stories. Here’s why. Last night I drifted off to sleep while listening to gale warnings and ocean currents like I’m a Scottish sailor from 1882. Do you love to sleep? Why Sleeping is Awesome (and Bedtime Stories Are Even Better) Sleep is super important, folks.

Customer Experience 113

Customer Experience User Testing Research Software Data Visualization 113

Mind the Product

AUGUST 9, 2019

In this keynote from #mtpcon San Francisco, Michael Sippey, VP of Product at Medium, shares some insights on how to think big and create clarity and focus for product management teams to unleash their full potential. Why do Product Managers not Want to Prioritize the Backlog? The Power of Optimism. It is very challenging work.

Product Research 139

Product Research Product Management Product Manager Feedback Software 139

Mind the Product

AUGUST 10, 2018

At #mtpcon San Francisco, Leisa Reichelt , head of research and insights at Atlassian, took on our current approach to user research and how we take an evidence-based approach to doing completely the wrong thing. Product managers love surveys. Why do we take these research methods and use them incorrectly? Scott Berkun.

User Testing 189

User Testing Product Research Research Software Customer Feedback 189

Intercom, Inc.

JULY 24, 2018

I joined intercom remotely two years ago as the first person in Sydney, and since then we have scaled the APAC team (lovingly referred to as the APAC Alliance) to almost 20 people across 4 countries. To enable that, we built out a distributed team around the world with a handful of teammates sprinkled across APAC working remotely.

Customer Experience 149

Customer Experience Software Review Startups Definition 149

Good Product Manager

JULY 22, 2019

The team that I lead at SiriusDecisions — our Product Management Research and Advisory service — is growing! Love to solve challenging product innovation and lifecycle management problems. Leveling Up Your Product Leadership Skills: August 22 in San Francisco. SiriusDecisions/Forrester is hiring!

User Testing 60

User Testing Workshop Customer Experience Presentation 60

Intercom, Inc.

SEPTEMBER 1, 2021

That’s why some of Intercom’s first marketing hires were product marketers and why we’ve had a “seat at the table” from the early days of the company. . More and more, I see startups hiring PMMs as their first marketer ”. There’s a diverse range of experiences and perspectives across the team, and I learn so much everyday.

Marketing 138

Marketing Product Marketing User Friction Customer Feedback 138

Intercom, Inc.

JANUARY 16, 2020

Like numerous users, I first became aware of Miro via a consultant and this channel has been really important to their growth story. Andrey explains why embracing the professional services sector in a unique way has paid dividends. John: Why the switch of name from RealtimeBoard to Miro? Andrey Khusid: Thanks for inviting me.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

freshtrax

SEPTEMBER 26, 2019

market, we had the opportunity to sit down and talk with Michael Rosenzweig, the COO of BASE FOOD, at BASE FOOD’s San Francisco HQ about their entry into the U.S. Why BASE FOOD chose the West Coast as the first market to target in the U.S. Aside from location, Michael shared other reasons why the West Coast was chosen.

User Testing 73

User Testing Startups Customer Feedback Feedback Software 73

Mind the Product

DECEMBER 29, 2016

I think what marks out the following is that they all deliver practical and actionable advice – advice which can be applied by anyone at any stage in their product career. A ProductTank presentation, Product Management Fundamentals , from Dag Olav Norem looked at why the role of a product manager exists.

Technical Cofounder 110

Technical Cofounder Data Visualization Feedback Software User Testing 110

Mind the Product

DECEMBER 1, 2017

Here are 10 great ways to recognise the product managers in your team and show them some love this holiday season. We recommend the Design Museum in London, SFMOMA in San Francisco, and Cooper Hewitt or MOMA in New York among many others. The Product Management Books of the Year. Oblique Strategy / Question Cards. A Coffee Kit.

Product Management 136

Product Management Product Manager Management Management 136

Mind the Product

SEPTEMBER 26, 2018

Given this growth in ProductTank, we thought it was the right time to take it to the next level, combining all the great things about ProductTank with everything we love about Mind the Product, to create MTP Engage Manchester! If you’ve got an interesting session that you’d like to run, we’d love to hear from you.

Workshop 83

Workshop Events Positioning Blog 83

freshtrax

JANUARY 31, 2021

So why Clubhouse; why now? So why are people so attracted by Clubhouse? The funny thing about this phenomenon is the fact that the service is developed by the startup in Silicon Valley, or the San Francisco bay area to be more accurate. Or “I have a few extra invites to Clubhouse.”. I mean many of them.

Reporting Tools 119

Reporting Tools Entertainment Customer Experience Startups 119

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe: I’m very glad to be here. Alina: Yeah, that’s where I grew up, yes. “I saw a computer and was completely intrigued by it. And my dad was kind enough to take his entire savings and invest in a computer that I built myself” Alina: It was a necessity. Was that in Romania?

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Gainsight

MAY 13, 2020

I see a guest bedroom. I see a desk crammed in the corner. I see a webcam. I see a screen that’s gotten pretty old. And occasionally, I see a kid come running in. There are no colleagues around to brainstorm whenever I have an idea. I had almost no friends in my childhood. Am I weird?

User Testing 77

User Testing Customer Experience Presentation Travel 77

The Product Coalition

APRIL 28, 2018

I live in San Francisco in the Mission District neighborhood close to Calle 24 (24th Street). Here are some examples which I see frequently. One day recently, I used Google Maps to scan the neighborhood from above. I recently started a new role. Image comparison, 74 years apart. Are they helpful?

User Testing 60

User Testing Customer Experience Product Research Presentation 60

Product Talk

OCTOBER 9, 2019

Last month, I spoke at the Business of Software (BoS) conference in Boston. Unlike most events, I didn’t script out my talk ahead of time. Today, I want to explore why. This is one of the reasons why OKRs have become so popular. Why does this happen? We didn’t communicate why we like blue better.

Feedback Software 246

Feedback Software Research Software User Testing Customer Feedback 246

Product Talk

JANUARY 8, 2020

Last year, I wrote “ What I’m Saying No to This Year—And Why ” to clearly outline what I wanted to focus on in 2019. Over the course of the year, I reread that post at least a dozen times to help me stay focused on my priorities. I’ve sent it to dozens of people to communicate what I do and don’t do. Tweet This.

Product Research 139

Product Research Workshop Books Events 139

Amplitude

MAY 8, 2018

Brent is a keynote speaker at ROADMAP | San Francisco Product Summit on May 17, 2018. Like many product managers, I found my way into product management through a love of tech, wanting to do something that matters for the world, and testing different ways to achieve that impact. That’s why you wake up in the morning.

User Testing 67

User Testing Product Research Feedback Software Software Engineering 67

Good Product Manager

MARCH 18, 2019

I’m conducting some research related to the current state of agile adoption within b-to-b organizations — please take 10 minutes to take part in this survey. Cristina and I will present the results of this research (and more!) Survey: The State of Agile Across the Organization. Monday, April 29: Twin Cities Product Conf.

Events 74

Events Agile Product Research Product Management 74

Gainsight

APRIL 27, 2022

But there’s something really special about working at Gainsight—although I may be a little bit biased. I love talking to people. Some of my favorite conversations are the ones I have with teammates. I also like to ask the converse: “How can we improve?”. Gainsters Are Transparent.

Customer Experience 52

Customer Experience Construction Finance Advertising 52

Gainsight

APRIL 15, 2019

I’ll wait! So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? What will I find to embarrass myself on stage this year? I’ll reveal them here, but you have to be at Pulse if you want to know more! So this is crazy. Welcome back! That’s right! The hospital.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

The Product Coalition

JUNE 13, 2018

Barron hails from the high tech hub of San Francisco and describes himself as “relentlessly curious”. We loved sitting down with Barron and picking his brain about product and the mobile app world. I started out in tech working as a venture capitalist. We love user testing. What type of user tests do you conduct?

Product Management 60

Product Management Product Manager User Testing Customer Experience 60

Mixpanel

DECEMBER 13, 2021

There’s a part at the top of The Cold Start Problem that’s great at setting up why the problems you examine in the book are important. These are all these really unscalable things, and some people are really experts and love that kind of hustle part of that business. Yeah, I think it’s dependent on stage.

Analytic Tools 98

Analytic Tools Marketing Data Visualization Onboarding KPIs 98

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. 2019 was a banner year for Pulse.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Good Product Manager

MARCH 18, 2019

I’m conducting some research related to the current state of agile adoption within b-to-b organizations — please take 10 minutes to take part in this survey. Cristina and I will present the results of this research (and more!) Survey: The State of Agile Across the Organization. Monday, April 29: Twin Cities Product Conf.

Events 60

Events Agile Product Research Product Management 60

People-First Product Leadership

AUGUST 13, 2023

I’ve worked with a lot of people who must be right - all the time! I was reading an article by Thomas Curran who is the author of The Perfection Trap: Embracing the Power of Good Enough. Which is likely why I favor rapid experimentation over big bang, perfectionism. But, I keep seeking out opportunities.

User Testing 52

User Testing Product Research Customer Experience Data Visualization 52

The Product Coalition

JULY 10, 2020

Here we’ll take a look at why Product Managers have all the skills to become great CEOs, and some rising stars of tech who did just that! You might also be interested in: How Much Can You Make as a Product Manager in 2020 Why Do Product Managers Make Great CEOs? Stewart Butterfield | CEO, Slack We all know and love Slack by now!

Product Management 102

Product Management Product Manager Management Management 102

People-First Product Leadership

JANUARY 7, 2024

I bought a green nail polish to be adventurous. At this very early stage, I’m leaning towards optimistic. Cultural Events: We’re kicking off the year here in San Francisco with Monster Jam. When I veered off track, I learned (good) while losing a bit of confidence in myself (bad).

Artificial Inteligence 52

Artificial Inteligence Weak Development Team Feedback Software Leadership 52

StubHub

JUNE 27, 2019

I was told by Chris Leaverton and his Customer Experience team that improving the customer experience doesn’t just offer a cost savings to the company. Our P&T teams in Shanghai, Bilbao, and San Francisco worked around the clock to address these issues. Do you love the challenge of fixing problems big and small?—?both

Customer Experience 40

Customer Experience User Friction Data Visualization Events 40

The Product Coalition

JUNE 14, 2020

Airbnb: From 3 guests to 400 million The Airbnb we know and love today, started out as AirBed&Breakfast, a very basic website which provided accommodation to people who came to San Francisco for a design conference. Everyone loved it, and the freemium model was popular with users. As of 2018, they have sold 1.5

User Testing 105

User Testing Feedback Software Customer Experience Data Visualization 105