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Product managers are often praised for high standards, but what happens when those standards cause more harm than good? In this episode, Harpal Singh reflects on the tough leadership lessons he’s learned, from navigating hiring bias to managing across cultures and growth stages. What You’ll Learn: Leadership Biases : How good intentions can create unnecessary pressure Team Culture : Why the best PMs learn to listen, adapt, and own the outcome Hiring Smarter : Moving beyond instinct to stru
When I built my first AI model back in 2002, as part of my master’s thesis, I couldn’t have imagined the GenAI-native world we live in today. Back then, artificial intelligence was mostly theoretical, and building even a simple agent required weeks of work and heaps of computing power. Since then, I’ve had the privilege of helping organizations build cutting-edge AI solutions, from early neural nets to the first wave of LLMs.
72% of shoppers would stay loyal to brands they loved even if it meant paying more. But if you’re not measuring how your brand is performing, how can you build—or protect—that loyalty? That’s where brand health tracking comes in. It gives you the ongoing, actionable insights you need to grow market share, secure stakeholder buy-in, and optimize your brand strategy.
UI design tips to improve your interface designs using logic rather than gut feel. Designing user interfaces is no easy task. With countless choices around layout, spacing, typography, and colour, it’s easy to feel overwhelmed. And when you layer in considerations like usability, accessibility, and human psychology, the challenge only grows. But here’s the good news, UI design doesn’t have to feel so complex.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
👋 Welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now You’re probably hearing a lot of AI jargon, and you probably sort of know what some of it means. but not really.
Customer support teams hear everything. In this episode of How I PM, Pedro Moreno, head of products at Serasa Experian, shares how product managers can create a direct channel to support and use it to drive meaningful improvements. Pedro’s Three Keys to Creating a Direct Line to Support: Open a dedicated feedback channel Make sure product is listening to what support hears every day.
Customer support teams hear everything. In this episode of How I PM, Pedro Moreno, head of products at Serasa Experian, shares how product managers can create a direct channel to support and use it to drive meaningful improvements. Pedro’s Three Keys to Creating a Direct Line to Support: Open a dedicated feedback channel Make sure product is listening to what support hears every day.
Wheels Falling Off Your Product? The Growth Stage of the Product Lifecycle (Part 3) By Jana Paulech At a Glance The growth stage of the product lifecycle begins after achieving product-market fit, requiring sustained exponential growth and a strong, evolving value proposition and positioning to capture and expand the target market. To sustain growth, products must outpace the competition by understanding customer segments deeply, moving swiftly in response to needs, and strategically innovating.
Let’s be honest: most app monetization strategies are outdated and even downright annoying to users. Between intrusive pop-up ads, strictly gated features, and endless upsells, users are over it, and churn rates reflect that. As a growth manager, I’ve helped teams move past outdated tactics to create monetization models that foster win-win situations, maximizing revenue for the business while ensuring a seamless user experience.
Navigo—a card used to travel on public transport in Paris When the App Has All the Power — and You Have All the Consequences A frustrating experience with a ticketing app in Paris shows how unclear design can mislead users — and why designers should take responsibility when their systems cause real-world problems. I recently visited Paris with my sister and my little daughter.
Introduction: The Rise of the AI-Augmented PM Welcome to the era where product managers don’t just manage products—they orchestrate intelligent systems . The traditional PM toolkit—spreadsheets, sticky notes, and stakeholder meetings—is being supercharged by AI. And no, this isn’t about replacing PMs. It’s about amplifying them. Get ready to become an AI Product Manager.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Few things are more frustrating than silence—especially when it comes to getting customer feedback in product management. You send the messages, post the prompts, maybe even offer a “quick 15-minute chat”… and nothing. Just radio silence. One of my coaching clients—an experienced product leader at a SaaS startup—found themselves smack in the middle of this.
Too many discovery efforts fail silently. Teams run interviews, ship features, and sprint ahead – only to realize months later that nothing moved the business. Why? Because most discovery is just activity. Not alignment. To change that, we partnered with David Pereira , a product leader & product coach who’s made a name for calling out “fake discovery” and showing teams how to course-correct with ruthless clarity.
Insights from Chris Mele’s Business of Software AMA Pricing is often treated as an afterthought in SaaS companies. Founders focus on product-market fit, customer acquisition, and engineering scale long before they turn serious attention to monetization. But according to pricing expert Chris Mele , that approach can cost companies millions in unrealized revenue.
I’ve written before about the value of mining for conflict , especially when stakeholders say they’re aligned, but you want to be sure. One effective technique is to go around the room (or their screens) and ask each stakeholder “What could go wrong with this plan?” Subscribe to my weekly Nano-letter: Sign Up Some answers might be off-the-wall (“The world could end and we wouldn’t be able to sell our lawnmower app”), but others may surface real concerns that haven’t yet been voiced.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
Why This Guide Matters If you’ve ever typed “Google PM salary” or “Amazon product manager compensation” into a search bar, you’re not alone. In 2025, product management continues to be one of the most lucrative and in-demand roles in tech. But compensation varies wildly depending on company, level, geography, and even negotiation skill. Don’t miss – The Ultimate Guide to Product Manager Interview Questions (with Sample Answers).
For Customer Success leaders, the pressure to drive not just retention but also revenue growth is intensifying. Customer Success teams are no longer simply the keepers of customer satisfaction; they are rapidly evolving into critical drivers of expansion and revenue outcomes. But how do you uncover the often-hidden signals that customers are ready to grow with your business?
Discover how Yudi Sun, Director of Product Design at Duolingo, designs for achievement, scales creative alignment, and builds brain share across teams.
AI-driven user testing, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows. Platform Overview Managed Services Compare Plans What's New?
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Why airfocus Product Pricing Templates Resources Book a demo Product Strategy âGreat product leaders steer like sailors, not speedboatsâ: Lucid CPO Dan Lawyer 25 Jun 2025 3 mins read Emma-Lily Pendleton By Emma-Lily Pendleton CONTENTS Why timing and momentum matter The perils of stasis Product leaders are under constant pressure to chart a clear path forward â but when the only constant is change, with shifting markets, evolving customer expectations, and internal goals, how do you alig
Surveys are one of the most effective tools for collecting structured and unstructured feedback—and the right survey software makes it easier than ever to do so at scale. Whether you’re measuring customer satisfaction, checking in with employees, or researching new markets, knowing how and when to use surveys can make all the difference. In this quick guide, we’ll tackle the most frequently asked questions about surveys and survey tools, so that you can turn feedback into action with confi
Learn how portfolio visibility empowers product teams with real-time insights to align strategy, optimize investments, and achieve impactful outcomes. The post How to Bring Gen AI to Product Development at Enterprise Scale appeared first on Dragonboat.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
AI-driven user testing, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows. Platform Overview Managed Services Compare Plans What's New?
Reveal Embedded Analytics Today’s business users expect more than static dashboards or delayed reports. They want to explore live data, uncover insights, and take action in real time. That is the promise of self-service BI: giving users direct access to the answers they need without relying on data teams or filing support tickets. However, delivering that experience inside a software product or platform is not easy.
Each year, the Innovation Showcase brings together the thinkers, builders and investors shaping the future of tech in Indiana. And every time we attend, we’re reminded just how special that energy is. It’s not only a space to connect with founders and leaders — it’s where we learn what’s working, what’s changing and where innovation is accelerating.
Ever wonder why some teams just click, while others stall, clash, or crumble under pressure? It’s not luck. Its development. Behind every high-performing team is a journey—a path from polite introductions to productive flow, with a few bumps (and maybe blowups) along the way.
In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.
👋 Hello and welcome to this week ’ s edition of ✨ Community Wisdom ✨ a subscriber-only email, delivered every Saturday, highlighting the most helpful conversations in our members-only Slack community.
Have you ever watched a team open up with one thoughtful question? Or noticed how the same conversation can lead to new insights or annoyance depending on how a question is phrased? I recently experienced this firsthand while working with Pipeline Entrepreneurs , a program for high-growth entrepreneurs. As I applied my coaching skills, I framed questions to get below the surface.
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