Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Userpilot

JULY 6, 2021

A product growth manager is in charge of your product growth strategy: they are concerned with realistic KPI metrics and can achieve these by researching customer feedback and data, identifying opportunities for revenues, and testing products and features. What are the four SaaS product growth strategies – the Ansoff Matrix?

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Mixpanel

JANUARY 14, 2019

Segmentation has been our most heavily used report since its release in late 2011, and until recently, it was the report that greeted users when they logged in. Retiring the report is a bittersweet moment for many of us here, but a necessary step to deliver more advanced analytics capabilities to our customers.

Data Visualization 45

Data Visualization Reporting Tools Customer Feedback Analytic Tools 45

Mixpanel

FEBRUARY 24, 2022

I started my career doing data entry of stock inventory into an excel sheet. For most people, that would make you hate data for the rest of your life. But for me, despite the inefficiency of data entry, it made me realize the value of data early on. We would all be still using Google Analytics and its vanity metrics.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Reporting Tools 59

Mixpanel

FEBRUARY 29, 2024

“Events are a restrictive, inflexible way of modeling data.” That was a direct quote from the community when we released Warehouse Connectors last year, showing a commonly-held concern about the limitations of product analytics. So long as the data point has a timestamp, it can be represented as an event for analysis.

Data Visualization 69

Data Visualization Events Analytic Tools Reporting Tools 69

Arkenea

JANUARY 21, 2025

They are designed to store information about a patient’s medical history, diagnoses, medications, and other pertinent data. It ensures the healthcare process is seamless and efficient, from diagnosing a patient to billing for services. It ensures that healthcare providers are reimbursed accurately and promptly for their services.

Reporting Tools 52

Reporting Tools Research Software Analytic Tools Data Visualization 52

The Product Coalition

JANUARY 5, 2021

But I was also new to a life of rent, wash and fold services, and general survival on one’s own (laughable) first income. Most of my friends signed up for an account because I wore them down with constant texts and conversations about the service. reported it has 37 million active users while Wells Fargo reported 29.8

Reporting Tools 95

Reporting Tools Data Visualization Banking Customer Experience 95

eG Innovations

NOVEMBER 23, 2022

Today’s article is about keeping your options open within the context of recent economic and technological trends. Whilst there is a continual push towards migration to the cloud, there is and has always been a steady (smaller) reverse flow of migration back to on-premises solutions, often called cloud repatriation.

Reporting Tools 64

Reporting Tools Data Visualization Technical Review White Paper 64

The Product Coalition

MAY 21, 2020

In a nutshell, product design encompasses the process of creating a product, from understanding the problem to creating a solution. Now, we can use it to describe both hardware and software design. Accessible: Around 19% of Americans use accessibility tools to surf the web. Today’s topic; What Is Product Design?

User Testing 84

User Testing Research Software Data Visualization Feedback Software 84

Modus Create

MARCH 16, 2020

The implications of the global pandemic are now far larger than most predicted, with direct impact to many industries beyond just health sciences: Global events like conferences, movie premieres, and sporting events are now cancelled. Risk Management: Companies must consider how technology can optimize supply and demand problems.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

Userpilot

MARCH 7, 2024

Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female. According to the World Economic Forum’s 2022 Global Gender Gap report – women represent just 36.9% of leadership roles. Again…Why? What’s your story?

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

The Product Coalition

OCTOBER 4, 2019

It’s true that product managers have to anticipate what the customer wants before they even realise, but it has to be based on data. Thanks to the success of the original Peek, TwitterPeek was released shortly after in 2009 receiving a much frostier reception. Give your teams enough time to do their thing. What went wrong?

User Testing 76

User Testing Product Research Product Management Product Manager 76

Nulab

JULY 18, 2019

We collected data from the U.S. Bureau of Labor Statistics’ Establishment Age and Survival report to see how long businesses typically operate, which industries close the fastest, and where businesses are expanding. On the other hand, half of the businesses in the technology and construction industry closed after just 4.8

Reporting Tools 47

Reporting Tools Data Visualization Construction Technical Review 47

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Coda’s purpose: prove that docs can be as powerful as apps – and provide an elegant solution to the problems of 2020, not 1980. Google uses a system for goal-setting called OKRs.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. He was the Director of Product at Slack, focused on growth in the freemium, self-service business. ” and “What data supports users actively valuing it?” Incompatibility. Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Arkenea

JUNE 8, 2025

As per a study , usage of EHR systems amongst the U.S The use of EHR is high because patients’ data is acquired easily for better care and to maintain standards for public health. EHR includes vital signs, medical history, medications, diagnosis, progress reports, allergies, immunizations, imaging reports, and laboratory data.

Reporting Tools 52

Reporting Tools Healthcare Data Visualization Systems Review 52

UX Studio

MAY 20, 2019

This means we cannot reliably predict our own or even our users’ behavior per se, not even as UX researchers. I strongly believe that becoming knowledgeable about these theories in context and then putting them into practice for screen or service design can result in a better fit for your customers while saving you a lot of time and energy.

User Testing 104

User Testing Customer Experience Data Visualization Research Software 104

UX Planet

FEBRUARY 22, 2024

While every click offers insight to designers, what lessons are we learning as an industry? stings more than any harsh data metric. The very idea of “choice architecture” in design sounds helpful, but in the wrong hands, it becomes a powerful tool for control. We’ve all been there. feels like the biggest win. Look at B.F.

Data Visualization 98

Data Visualization UX User Testing Research Software 98

Mixpanel

JANUARY 28, 2020

We’ll examine how Disney used the data available to them to make strategic bets that transformed their products and company, and how you can do the same. In November 2019, the long-awaited Disney+ streaming video service launched to much fanfare, and already has tens of millions of viewers. Disney+: Obvious only in hindsight.

Research Software 81

Research Software Reporting Tools Data Visualization User Testing 81

Business of Software Conference

JANUARY 6, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Rick Nucci (Founder/CEO, Guru) – AI, Hype, And The Future Of Humanity from Business of Software Conference. Data being the real keyword there which is something I’ll talk and share more about.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. We started our company in May of 2009 with quite literally a blank screen and a blinking cursor.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

The Product Coalition

DECEMBER 17, 2019

There was a lot of praise for the ingenuity of the technology, but the user experience left a little to be desired…perhaps we were all a little too inspired by the flawless communication abilities of Sci-Fi virtual assistants. Now that Amazon has made such leaps with its AI technology , it’s hard to imagine life without it.

Wireless 90

Wireless Technical Review Research Software User Testing 90

The Product Coalition

APRIL 23, 2018

Fractional CFOs are people who provide part-time financial services to companies on an ongoing basis. As you grow, you may hire a bookkeeper to perform some of these functions, but a part-time CFO can set up your account systems, begin tracking your financial activity, and provide you with reports and insights on your company’s performance.

Systems Review 60

Systems Review Development Team Review Customer Experience Finance 60

Business of Software Conference

JULY 6, 2020

Thompson is also co-founder and CEO of Relate, an intelligent platform that helps people be better versions of themselves. Previously, in 2009, he co-founded Evidity, a healthcare data analytics firm serving the physician market. So heavy on the technology but pretty heavy on the people sign the service side as well.

User Testing 52

User Testing Healthcare Customer Experience Analytic Tools 52

Roman Pichler

NOVEMBER 11, 2024

In 2009, sales started to decline. The life cycle model is hence not a predictive tool that forecasts the value a product will generate. Take, for example, Google Wave , a messaging and collaboration tool launched in 2009. 2] iPod sales reached their peak in 2008, which also marked the start of the maturity stage.

Product Strategy 353

Product Strategy Strategy User Testing Research Software 353

Mind the Product

JULY 10, 2018

From the leadership, analysts, and coaching staff, to the type of player they acquired, how they used technology to improve performance, and how they approached player mental development – every element of how the organisation was functioning, behaving, thinking and playing was examined and reworked. Leaders who Believe in the Cause.

Magazine 131

Magazine Reporting Tools Leadership Feedback Software 131

Intercom, Inc.

AUGUST 25, 2022

Fake news isn’t a recent phenomenon, but social media platforms have provided the perfect echo chamber for them to fester and spread at an unprecedented magnitude and with very real-life consequences. It’s going to take a whole new solution to tackle the problem, and Mark Little is one of the people leading the charge.

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208