Andrew Chen

AUGUST 10, 2023

Then 100% – a mere doubling annually in a startup ecosystem that demands a much faster target. Particularly for startups, where continual growth is life and death. – gotta love those 2010 app names). I use tons of A/B testing and experiments in messaging to make this happen. But worryingly, it keeps slowing.

User Testing 80

User Testing Analytic Tools Customer Experience Weak Development Team 80

Gainsight

JULY 11, 2023

The Beginning In 2010, seeds were planted for what would become Northpass. That winter, I got to work building a startup company and a startup family. I’m so proud of and grateful for the Northpassians who came together to innovate and build our remarkable company. At that time, I was running a SaaS company.

Education 40

Education Vision Customer Experience Differentiation 40

UX Studio: Product Management

OCTOBER 2, 2023

Our journey has led us to partner with startups and enterprises in more than 250 projects worldwide. The digital design company has collaborated with tech startups, software development companies, and various businesses and brands to bring ideas to life. They also provide custom artwork through illustration and engaging motion design.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Intercom, Inc.

JANUARY 12, 2022

My job was to look at what was happening in the world economy – it was like 2010 at the time, and so everything was kind of falling apart – and then look at data about it and try to come up with recommendations about what policymakers should do. Liam: Was it challenging to get to this point with Mode in the startup journey?

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 Tim: I was hired in 2010, when Facebook was what I like to call a “teenage company”. They want messaging.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Intercom, Inc.

JULY 11, 2019

You might say it’s one of the strongest advantages a startup has. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. It flips where we came from, which is nice just from a company genetics perspective and messaging.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It precisely describes the core of the concept and partly explains the startup curve model. but, oddly, a great many startups and long-standing companies skip this step.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Intercom, Inc.

MAY 1, 2018

This was around 2010. What you realize is today there are dozens of ways to get your first hundred, your first thousand, your first ten thousand, or even your first million users, so much so that Benedict Evans tweeted: A cool new messaging app getting to 1m users is the new normal. Keeping them, and getting to 100m, is the question.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Intercom, Inc.

OCTOBER 29, 2020

And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work. Our best customers at the time were Silicon Valley startups, and the reason they were the best was that the dollar was significantly out-performing the euro. Karen: That’s a good value prop.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

UX Studio: Product Management

JULY 12, 2021

If you are looking for such a versatile expert team to help you build your product, message us , and we will be in touch with you to arrange a consultation with our experts. Mobikasa is a development and web design company with a focus on eCommerce, founded in 2010. Today they have offices in Los Angeles, New York, and New Delhi.

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

Gainsight

FEBRUARY 2, 2024

A marketing professional may get excited about creating an email campaign through an email software solution, for example, but she will be very excited when they improve their conversion rates after a simple change to the message. It’s not surprising that the first customer trainer at many SaaS startups is the founder of the company.

Education 52

Education User Testing Customer Experience Research Software 52

Business of Software Conference

JULY 26, 2016

Matt Wensing: 1 Startup In 10 Years vs 1,000 Startups in 10 Minutes. Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Nilan Peiris: Building A High-Growth Startup Sustainably. Eric Ries: The Startup Way. Why My Second Startup is Different.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Usersnap

JUNE 2, 2022

Researchers with the Corporate Executive Board discovered in 2010 that the more effort exerted by customers, the lower their level of customer loyalty. Brian Solis who advises leading brands, startups, and celebrities, speaks plainly on the topic. You’ll want the surveys to be sent out automatically following a specific interaction.

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Intercom, Inc.

APRIL 22, 2019

Rick : Guru was born out of a pain I personally lived at my last startup, Boomi, which I started back in 2000. Boomi is a cloud integration company that I worked on and built for 10 years and was acquired by Dell in 2010. Kaitlyn : As you mentioned, this is your second startup journey. How did you all get to product-market fit

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

DECEMBER 21, 2021

Speed is every startup’s biggest competitive advantage. A few years later, joined a startup. Keeping momentum going as a startup. The first time I ever walked into the Facebook office, the HQ in Palo Alto circa 2010, I was driving from the Google offices into the Facebook offices, and holy s**t, the difference.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Sachin Rekhi

FEBRUARY 8, 2010

As many of you know, I'm a huge proponent of on-demand computing as I believe it's the best starting point for most early stage web startups. At my previous startup Anywhere.FM , we were an early adopter of Amazon Web Services in 2007. This results in significant network bandwidth both into the box and out of the box.

Software Review 60

Software Review Systems Review Data Visualization Naming 60

Business of Software Conference

FEBRUARY 4, 2019

And what I would like to do is go back to 2010 when a young designer, uh, in Sydney, Australia, uh, decided to, uh, sign a book contract. Error messages. Common error messages that are delivered. Or probably the biggest error message if you were to count them is username and password does not match. Okay, very good.

Analytic Tools 88

Analytic Tools Research Software Data Visualization Software Review 88

Alchemer Mobile

NOVEMBER 25, 2019

Robi Ganguly: So really what we helped our customer, Overstock, do before relaunching was identify the needs of their customers, help them navigate to prioritizing new features that they could launch successfully, and then understanding and pre-messaging about the things that they said no to and were taken away.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Business of Software Conference

MARCH 11, 2020

Currently, he’s co-founder and CEO of Drift, a startup that’s making it easier for businesses to talk to their customers. But I joined a startup – which I didn’t know what a startup was either – in 1996 and then started to build something and that got me really interested in what I do now. ML : Fantastic.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52