Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Zara Burke , Principal Editor. And breathe!

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

JUNE 11, 2023

Haggling over the price of a handbag is a positional form of negotiation that takes time and may not end amicably. Principled negotiation focuses on interests rather than positions. Support a new customer seeking our help, when we could barely offer it, simply by better understanding what they wanted and their own capability.

Technical Review 115

Technical Review User Friction Reference Feedback Software 115

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

bpma ProductHub

APRIL 30, 2017

It’s the expectation of a positive outcome”. But how do you develop the confidence required to lead a team of stakeholders to a positive outcome? Alyssa Dver is here to deliver some insights in how to achieve that confidence. Informed: Wake Up Wisdom for Women” in 2011. Represented” and “Ms.

Development 150

Development Product Management Product Manager Management 150

Lenny Rachitsky

FEBRUARY 13, 2024

What if we annoy users? Reddit ’s users flipped out. This changed in 2023, when Randy Gao, Simon Huang, and Minah Jung comprehensively reviewed the top methods , combining insights from dozens of papers to make sense of WTP. Their analysis builds on a compelling 2019 WTP field study and an in-depth comparison from 2011.

Data Visualization 99

Data Visualization Product Research User Testing Research Software 99

Mixpanel

AUGUST 7, 2018

In a 2016 interview , Hinge founder and CEO Justin McLeod told Vanity Fair that its dating apocalypse article had spurred a rigorous interrogation of the value of swiping to Hinge’s users and its impact on their lives. Communing with customers. Tim’s early work in customer service deeply informed his career in product.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

The Product Coalition

FEBRUARY 22, 2021

Several reasons are causing this phenomenon ranging from a founder or entrepreneur who pursues his or her product vision without engaging in customer discovery activities. The sales department probably deems a direct contact of the Scrum Team members with customers too risky and hence prevents it from happening.

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

UX Studio: Product Management

DECEMBER 7, 2022

Award-winning UX design agency, helping businesses to create impactful platforms and seamless user experiences for all industries. UX studio is a UX design firm specializing in user experience research, founded by Dávid Pásztor in 2013. NN/g is well-known for its user-centered approach with 25 years of experience behind them.

User Testing 52

User Testing Research Software Product Research UX 52

Intercom, Inc.

OCTOBER 26, 2020

Listen to the episode below, or if you’re short on time, here are some of Eoghan’s key insights. Eoghan and his co-founders saw an opportunity to help online businesses connect easily and effectively with their customers. I understand leaders today, they’re in a precarious position. How did that journey begin?

Leadership 211

Leadership Vision Customer Experience Customer Feedback 211

Mixpanel

JANUARY 14, 2019

Segmentation has been our most heavily used report since its release in late 2011, and until recently, it was the report that greeted users when they logged in. million, to be more precise) of queries for our customers. Trends kicked off the party by allowing users to view event counts over time, and… that’s about it.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Customer Feedback 45

Modus Create

SEPTEMBER 14, 2021

At Modus Create, we’ve been remote since our inception in 2011. Thousands of people in all corners of the world work together to generate ideas and create tools that benefit the open-source community, their companies’ customers, and the world at large. . It also encourages continuous and real-time feedback. .

Leadership 98

Leadership Feedback Software Reporting Tools Software Engineering 98

Pragmatic Marketing

NOVEMBER 16, 2019

Founded in 2009 and officially launched in 2011, Uber Technologies Inc. In the AMA, Jones offered insights into how product marketing works at Uber, along with tips and advice for other professionals in the field. This effectively positions each PMM to serve as the cross-functional (XFN) lead for that program area.

Reporting Tools 70

Reporting Tools Product Marketing Marketing Research Software 70

Pragmatic Marketing

NOVEMBER 16, 2019

Founded in 2009 and officially launched in 2011, Uber Technologies Inc. In the AMA, Jones offered insights into how product marketing works at Uber, along with tips and advice for other professionals in the field. This effectively positions each PMM to serve as the cross-functional (XFN) lead for that program area.

Reporting Tools 70

Reporting Tools Product Marketing Marketing Research Software 70

Split

FEBRUARY 26, 2020

At Slack 70% of features created by the monetization team do not yield positive results. 7/ Even with all this experience ~30% of our monetization experiments show positive results. So no matter what company you work at, chances are 80% of your features are not going to hit the mark with your customers. .

Software Developers 59

Software Developers Software Development Development Product Research 59

Business of Software Conference

DECEMBER 4, 2019

We like to help all our subscribers with a full catalogue of interesting and insightful talks from our previous Business of Software conferences. A | We have had a number of talks on the topic, stretching back to 2011! Customer Centred Innovation. Understanding the Jobs Your Customers Want Done.

Customer Feedback 40

Customer Feedback Events Books Messaging 40

freshtrax

MAY 9, 2019

hoku earthquake happened in 2011, credit cards were not usable because of the power outage. Japanese men are more positive about the cashless society, but still, 41% of them are against it. People surged to electronic stores and some lucky users won 100% cashback on expensive electronic goods! When the T?hoku Final Words.

Research Software 81

Research Software User Testing Marketing Customer Feedback 81

Mind the Product

APRIL 18, 2017

But most importantly , we are thrilled to bring you some of the best minds in product and design from around the world to share some truly world-class insights, which is why I’m excited to announce our first three amazing speakers! Caitlin believes in staying focused on holistic user experience when making product decisions.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

UX Studio: Product Management

SEPTEMBER 16, 2021

As an expert design agency, we offer product design, and user experience research services, UX consulting, and customized solutions to address our clients’ challenges. Building our own digital products gives our UX team a unique perspective and priceless experience related to strategy, design, and user experience.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. What can a customer success platform add to its offering? We can’t do anything about those headwinds themselves, but we’re in the position to be able to govern our own response to them.

Customer Feedback 52

Customer Feedback Data Visualization Customer Experience Strategy 52

PMLesson's Ace the PM Interview

APRIL 2, 2020

job placement within 180 days General Assembly is a private education company founded in 2011 that offers full-time and part-time courses in software engineering, user experience design, digital marketing, and data science. Which leaves Insight Data Science for the most advanced students. Success Rate: 91.9% programs.

Data Visualization 52

Data Visualization Artificial Inteligence Technical Review Software Review 52

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Business of Software Conference

FEBRUARY 16, 2021

3:00 James Avery, Kevel: But yeah, so I started it started back in 2009, it took a little while to get a real customer of the ad network, the software to kind of run display advertising and things like that. And then in 2010, we got our first customer. In 2011 we raised money. 2:43 Mark: Yeah. We raised like a seed round.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

FEBRUARY 6, 2020

Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers. At the helm of Udemy for Business’ customer acquisition machine is their VP of Marketing Yvonne Chen. Just look at the world of marketing: there are now more than 7,000 tools , up from a mere 150 in 2011.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? What is customer success? No worries!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Business of Software Conference

MAY 15, 2019

And far from being a company that was going to deliver a whole bunch of customers who were going to be innovative adopters the likes of people who buy Apple products, actually where 3G had to play in the end was with cheap voice for effectively ‘chavs’ is the way they called it. We were in a position where. So more fail.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

UX Planet

JANUARY 23, 2024

In 2011, right as Facebook was at the peak of their upward momentum, public sentiment was beginning to turn against the company for the first time, less than a year after The Social Network came out. And Google were ideally positioned to do so. But, by 2011, social networks were an appliance, not a nightclub.

Feedback Software 62

Feedback Software User Testing Customer Experience Customer Feedback 62

UX Planet

FEBRUARY 26, 2024

Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step. Findings Themes 1.Distrust

User Testing 85

User Testing Research Software Data Visualization Feedback Software 85

Intercom, Inc.

AUGUST 26, 2021

A decade ago, a small group of friends — our co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee — realized that the impersonal, transactional way of doing online business just wasn’t cutting it for customers anymore. Karen Peacock: So Intercom is and will be the modern customer communication platform.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Intercom, Inc.

JULY 25, 2019

Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. ” Is that what you mean?

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Userpilot

JULY 6, 2021

Product marketing teams can help with product adoption , user retention , and customer expansion by flattening the learning curve and helping customers understand and experience the value of the product. Standardize terminology and share assets like user personas to ensure synergy across all teams. Conclusion.

Research Software 98

Research Software Feedback Software Product Marketing Marketing 98

Amplitude

SEPTEMBER 19, 2019

And Amplify has something for more than just PMs—our speakers come from a host of backgrounds including growth marketing, engineering, and customer experience. In her time at Slack, she took the company from 500K daily active users to 5M daily active users. And, in 2011, he founded Zoom. Merci Grace.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

UX Planet

FEBRUARY 26, 2024

A glimpse into a candidate’s design process Design challenges can indeed give some insight into a candidate’s design process. However, without adequate feedback or dialogue, candidates may not have the opportunity to fully explain their thought process or the rationale behind their design decisions. . —

Research Software 77

Research Software Feedback Software User Testing Data Visualization 77

Intercom, Inc.

MAY 17, 2018

In short, JTBD is a research process that helps uncover a customer’s motivation for buying your product – the “job” your product is“hired” to complete. Bob’s appeared on our podcast to talk JTBD previously , and I welcomed him back to talk about how we can continue getting better at unpacking customer motivations.

User Testing 202

User Testing Customer Experience Reporting Tools Research Software 202

Intercom, Inc.

OCTOBER 29, 2020

Here are a few quick takeaways: Focus on your customers. Make it easy for customers to talk to you, and vice versa. Frequent touch points and positive interactions will create strong relationships and build customer loyalty. Short on time? It’s much harder to grow a business without loyalty.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Userpilot

MARCH 5, 2021

With a free trial, your users get a test ride of your product with a low barrier to entry. “No Whether you decide between 7 or 14 depends on how long you think it takes for your users to hit their ‘Aha! This works until word spreads like wildfire and you have more people in your free trial than paying customers.

User Testing 98

User Testing Data Visualization Customer Experience Customer Feedback 98

Intercom, Inc.

FEBRUARY 4, 2021

But his current venture is more personal to him, and is he says born out of a motivation to create something that would make a positive impact on the world, rather than just make money. And we sold that to Rupert Murdoch in 2011 for about 80 million bucks. And so, our teams it’s a huge motivator for them.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

Intercom, Inc.

JULY 25, 2018

And we get the feedback quickly and it feels like job done. Well conveniently it turns out they just build the exact thing customers need, exactly as we wanted it created. Four of us signed the incorporation documents for Intercom Inc, in August 2011. Whenever we diagnose one of these problems we jump in and fix it directly.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152