UX Planet

JUNE 17, 2025

Why E-commerce is no longer just about selling, but about understanding and creating value for the user The Wolf of Wall Street (2013) Do you remember the iconic scene from “The Wolf of Wall Street” where Jordan Belfort (played by Leonardo DiCaprio) hands over a pen and says: “Sell me this pen” ? It’s a test of salesmanship. To leave a mark?

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Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? As a consequence of this, the mobile app development industry is on the rise now. Probably, you look for a research-based recommendation of a reliable app development service provider too.

Research Software 143

Research Software Feedback Software Artificial Inteligence User Testing 143

The Product Coalition

MAY 6, 2020

Are you still thinking over whom you can trust and depute implementing your big app idea? To help you make a better-informed decision about your future technology partner, we’ve conducted market and industry research in order to define the best cross-platform app development companies. You might wonder?—?why

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Research Software Analytic Tools Feedback Software Development 84

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Intercom, Inc.

MAY 22, 2019

Deepa Subramanian (a graduate of Harvard Law School and a veteran of Salesforce) set out to improve businesses’ understanding of the customer voice by co-founding Wootric , a platform that offers a range of feedback collection and analysis tools to help teams gain deeper, more relevant insights into their users’ desires and complaints.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Userpilot

JUNE 4, 2021

SaaS apps also need walkthrough software to guide their users through their products. A walkthrough software uses interactive walkthroughs to support new user onboarding. If you are on the lookout for a walkthrough software that will knock the experience out of the park for your users, keep reading!

Analytic Tools 98

Analytic Tools Feedback Software Research Software Software Review 98

Mind the Product

MARCH 29, 2020

Zalora CTO Silvia Thom has been based in Singapore since 2013 and previously worked on consumer products in Europe and Japan. Super apps like Gojek and Grab combine multiple services such as food delivery and ride-hailing (Photo: Shutterstock). Cultural Differences and Conflict Avoidance. You need to respect the culture.

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Product Management Unpacked

MARCH 12, 2019

His keynote, “Behind Every Great Product,” highlights professionals involved in some of the most iconic technology products of our time, including Netflix, iTunes and Word for Mac. The number of women in a group predicts effective problem solving abilities of the group as a whole, according to MIT, CMU and Union College research.

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Reporting Tools Research Software Data Visualization Product Manager 214

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How do you develop and implement a SaaS localization strategy? If you’re looking for help with localizing your in-app experiences, get in touch with Userpilot for a Demo! Payment system localization ensures local users can use payment methods they are used to.

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Research Software Feedback Software User Testing Product Research 98

freshtrax

JULY 16, 2019

In recent years, venture capitalist (VC) investments for domestic businesses have grown 8 times larger than it was in 2013. PKSHA Technology Inc. It is an e-commerce company that provides a platform on the C2C online resale marketplace. PKSHA Technology Inc. The platform primarily sells A.I. Market Capitalization.

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Research Software Reporting Tools Startups Data Visualization 91

Gainsight

JANUARY 23, 2025

Gainsight recently announced that we were named a Leader in the first-ever Gartner Magic Quadrant for Customer Success Management Platforms ; Gainsight was positioned highest on the Ability to Execute axis and furthest on the Completeness of Vision axis. In March 2013, Mehta realized something big was happening.

Research Software 52

Research Software Reporting Tools User Testing Customer Experience 52

Folding Burritos

APRIL 18, 2015

That is, if we’re making a video editing app, our goal should be for the user to be badass at producing great videos. All of the suggested techniques are supported by scientific research in psychology and learning. You can get a taste of the book by watching these talks by Kathy at Business of Software in 2012 and 2013.

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Books Software Review Customer Experience User Testing 170

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Mind the Product

AUGUST 30, 2018

Quantifying Qualitative Research by Leisa Reichelt. How Calm Technology Can Help Us Be More Human by Amber Case. Remaking the Making Company – From Technology to Experiences by Maria Giudice. Product Development Tools by Ryan Singer. Design is as important as technology by Irene Au. Owning Agile by Jeff Patton.

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Research Software User Testing Customer Experience Product Research 188

Intercom, Inc.

DECEMBER 10, 2019

Back in 2013, our head of engineering Darragh coined this mantra: Shipping is our heartbeat. Earlier this summer we released Inbox apps , which allows Intercom customers to customize their Intercom Inbox by arranging their tools and the information they see about their customers. First some context.

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Onboarding KPIs Framework Product Research User Testing 281

The Product Coalition

OCTOBER 26, 2020

Here is our list of the best and most trusted UX design companies in the world based on our market research. Who knows, maybe, your favourite mobile app or website is created by one of them. Fireart Studio Fireart Studio is a boutique design and software development company headquartered at the heart of Poland?—?Warsaw.

Customer Experience 115

Customer Experience Research Software User Experience User Testing 115

Userpilot

APRIL 19, 2022

Like every other B2B buyer, it’s important to research a product before committing to it, especially in this case that you can’t try out Pendo NPS for free. You’ll see the different functionalities that Pendo offers, the cost implications, feature limitations, and the best alternative solutions. What does Pendo do?

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Mind the Product

DECEMBER 13, 2018

Where else will you find SoundCloud, the BBC, TransferWise, and Pivotal Labs, talking alongside new players in fantech (that’s technology for devotees, not air conditioners)? Its digital commerce success stems from developing its own technology, THG Ingenuity. Nilan also advises a number of early-stage startups.

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Analytic Tools Research Software Data Visualization Government 152

freshtrax

AUGUST 27, 2019

In this age of technology, social media has become a very powerful and popular marketing tool that can reach a large population and a variety of users. However, it’s important to remember that each social media platform caters to a different demographic and creates a unique experience for its users. LINE User Characteristics.

Research Software 96

Research Software User Testing Data Visualization Magazine 96

Product Innovation Educators

APRIL 15, 2024

Technology is just one of the mega forces that I think will drive this next era. The story of T-Mobile starts in 2013 when John Legere declared war on the other three major carriers and started the uncarrier moves. John Legere set up a system for Big Bets. Those are the Big Bets. [9:33] It was all customer-unfriendly.

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Product Manager Product Management User Testing Product Research 310

Gainsight

JANUARY 10, 2022

TL; DR (Too Long; Didn’t Read): Gainsight acquired SaaS Community Software leader inSided! Back in 2013, when Gainsight was a 20-person company, we recognized that there was a new community of people without a “home.” Customer Success Managers” were cropping up in dozens of SaaS companies, but they often felt isolated.

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User Testing Presentation Feedback Software Research Software 27

The Product Coalition

SEPTEMBER 17, 2020

In 2013, Norman updated and expanded his book to be more inclusive of digital products and services, to reflect the shift from hardware to software. They do this mostly through conducting user research, working closely with the UI designers (we’ll get to them soon!) It’s about more than just ‘did the product solve my problem?’

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UX User Testing Product Research Research Software 174

Intercom, Inc.

MAY 17, 2018

In short, JTBD is a research process that helps uncover a customer’s motivation for buying your product – the “job” your product is“hired” to complete. All of a sudden, we start to talk through what’s wrong with the notch, and then talk about what else was going on, and I learn that he actually needed to build an Android app.

User Testing 202

User Testing Customer Experience Reporting Tools Research Software 202

The Product Coalition

AUGUST 12, 2020

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. One of these areas is Southeast Asia, where AI solutions are expected to lead to increased productivity and a further expansion of AI markets.

Reporting Tools 100

Reporting Tools Research Software Artificial Inteligence Data Visualization 100

Userpilot

SEPTEMBER 16, 2024

Real-life SaaS examples of successful market development attempts. Let’s explore four real-life examples of how top SaaS companies implemented market development strategies to expand their reach and grow their user base. HubSpot broadened its product range to cater to more business needs, becoming an all-in-one customer platform.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Mind the Product

SEPTEMBER 16, 2019

What’s the best, lightest solution to meet these needs? In 2013, I joined Google Helpouts , an online service that connected consumers with experts through chat and video. Every person involved in the process needs to understand your customer, their needs, and how your solution meets those needs. 2: Everyone Talks to Customers.

User Testing 164

User Testing Product Research Data Visualization Customer Experience 164

Mind the Product

APRIL 6, 2018

I spent nearly nine months working on a meal planning app called Tinkerdash, which failed, delivering me exactly zero paying customers, and left me stressed out and almost penniless. The first time round, I started with an idea, developed a solution and then tried to find customers. Where better to start my research?

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User Testing Product Marketing Research Software Marketing 157

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

freshtrax

JUNE 11, 2019

133 billion USD) in 2013 to 14,899 billion yen (approx. To give you a bigger picture of the Japanese technology industry, we dive deeper and introduce the top technology companies in Japan based on the following four criteria: capital value, sales, profit, and number of employees. Nomura Research Institute, Ltd. ?421.4

Technical Review 97

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The Product Coalition

FEBRUARY 27, 2021

A human-oriented product should address the target user’s critical problems and provide inclusive, user-friendly solutions. It’s one of the most popular offshore software design and development destinations. Since its establishment in 2013 in Warsaw, the capital of Poland, Fireart has served more than 700 companies worldwide.

Research Software 95

Research Software Analytic Tools UX User Testing 95

Userpilot

APRIL 8, 2022

Prior to Semrush, Joanna was CEO and co-founder of Prowly, which she founded in 2013. Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. Finding PMF outside of Poland with SaaS localization.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

The Product Coalition

SEPTEMBER 4, 2023

And yet, useful improvements do not always add up to the desired results , especially when growth is a problem and the market is saturated with similar solutions. In this article, I talk about spotlight vision, when and how to switch focus, and provide six research ideas to consider when ready to broaden the view.

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User Testing Customer Feedback Vision Customer Experience 148

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. The projects there range from a music marketplace to a pet health tracking app. It is proven to be an effective system.

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Mind the Product

MARCH 2, 2020

Bloom & Wild launched as an online florist in the UK in 2013. As we try to disrupt and improve the flower delivery industry, we always put technology at the heart of what we do. This was then used to pass into our CRM tool and opt them out.

Customer Experience 172

Customer Experience User Testing Customer Feedback Feedback Software 172

freshtrax

AUGUST 3, 2021

Stats by McKinsey, Financial Times, BCG Research. Rika is already consulting for major Japanese companies on product development, research, production, and many other areas. In 2013, she founded Anytimes to launch a skill share service platform in Japan and released the service “ANYTIMES.” DelightedMariko.

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