Intercom, Inc.

JULY 1, 2019

At Collision , I spoke about the new techniques that product owners and marketers will need to navigate the world of customer relationships. And that changes a lot: how we think about marketing, how we think about what our product is and how we think about what customer success actually is. You never choose razor blades again.

User Testing 223

User Testing Customer Experience Onboarding KPIs Magazine 223

Mind the Product

JUNE 10, 2019

In this ProductTank London talk, Claire Parker describes how the Financial Times built internal tools for editorial use by using a product development approach. Four years ago, the FT built a newsroom analytics tool to see how customers engaged with its news stories. User Testing. Launching Lantern.

Customer Experience 153

Customer Experience Data Visualization Development User Testing 153

Roman Pichler

AUGUST 16, 2016

I use the term major release to refer to a version of your digital product that introduces a noticeable change, for instance, by adding or optimising functionality or enhancing the user experience, and it typically results in a new product version—think of Windows 10 or iOS 9.3, for example. Then draw a line between the two points.

Roadmap 191

Roadmap Customer Experience Naming Agile 191

Product Innovation Educators

SEPTEMBER 12, 2022

Three levers to create products customers love. I start episodes by saying, “ I’m so glad to be part of your journey towards product mastery so you can better develop products customers love.” This is something I’ve been asked about many times since starting the podcast in 2015.

Reporting Tools 287

Reporting Tools Product Research Customer Experience Certifications 287

The Product Guy

OCTOBER 9, 2018

Fortunately, I was paired with a mentor, Vikas Batra, who has several years of product management experience in enterprise telecommunications hardware. Done correctly, its contents should also not be a surprise when it comes time to circulate it around the company. They may have additional color and suggestions. About Julian Dunn.

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

The Product Guy

DECEMBER 18, 2016

More segments from our conversation with Adam Warburton — and shedding some light onto just exactly what makes Adam truly The Best Product Person of 2015. Take a moment and congratulate The Best Product Person of 2015: Adam Warburton. Nominate someone today! More to Come. Nominate your pick for The Best Product Person right now!

Product Management 247

Product Management Product Manager Management Management 247

The Product Coalition

JANUARY 5, 2021

In 2015, Calm was struggling to stay afloat. Intent on expanding the business to offer more to their users, the company observed a gap in the market and took a chance on something very different. Since Sleep Stories, retention rates and time on app have increased dramatically. In 2016, Sleep Stories was born.

Customer Experience 152

Customer Experience User Testing Research Software Data Visualization 152

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? Forget Your Customers, What Are Your Account Manager’s Pain Points? The TL; Why Gather Product Feedback During New Customer Onboarding?

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

The Product Guy

AUGUST 30, 2017

At the end of 2015 I was in the worst nightmare of any Product Manager. We would regularly meet to discuss the features required, what the customers expected. He asked me to provide a status of where we stand, and wanted to make sure we are on track to deliver on time and get our bonus. We were making great progress.

Technical Advisors 309

Technical Advisors Product Management Product Manager Technical Review 309

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

UserVoice

JUNE 21, 2017

“Getting your hands dirty with the data set is, I think, far and away better than spending too much time doing reading and so forth.”. At the same time, those managers who are capable of data-driven intuition will remain in demand, and increasingly so.”. Customer feedback is fuel for ideas. Customer data is fuel for decisions.

Data Visualization 264

Data Visualization Product Management Product Manager Customer Feedback 264

Mind the Product

FEBRUARY 12, 2019

In 2015, Martin Eriksson wrote an article about the history of product management. He said: This may, in time, require fewer people called product managers in a company, but it puts even more emphasis on the importance of the craft of product management. Our understanding of our craft has come a long way since 2015.

Product Management 192

Product Management Product Manager Customer Experience Management 192

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be?

Customer Experience 181

Customer Experience User Testing Customer Feedback Product Research 181

Mind the Product

SEPTEMBER 16, 2019

This blog looks at what actions product managers can take to ensure their teams are investing their time wisely. “If This focuses on answering three questions: Who is the customer? Predictably in retrospect, Google Helpouts was met with crickets, and Google pulled the plug on it in April 2015. 2: Everyone Talks to Customers.

User Testing 164

User Testing Product Research Data Visualization Customer Experience 164

The Product Coalition

FEBRUARY 21, 2023

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so In the past, I have written a post on how to start engaging customers without going into reasons why that may be helpful. Also, in this post, I do not speak about specific techniques to increase value from customer engagement.

User Testing 158

User Testing Customer Feedback Customer Experience Development 158

Lenny Rachitsky

MAY 20, 2025

Prior to Square, Saumil was a startup founder for LocBox, a marketing automation company that was acquired by Square in 2015. After stepping down a few weeks ago, he’s spending his newfound time crystallizing his most important leadership lessons learned over the past decade.

Weak Development Team 113

Weak Development Team Data Visualization Technical Review Reporting Tools 113

UX Planet

FEBRUARY 5, 2025

Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. Often, the differences between these approaches are difficult to prove until they are implemented, delivered to customers, and their real-world usage is observed.

Technical Advisors 80

Technical Advisors Analytic Tools Feedback Software Reporting Tools 80

The Product Guy

MAY 21, 2018

The learning experience in the past few months with my mentor Andy Wadhwa has been profound. At the time, our product team was in a process of envisioning our ideal product. At the time, our product team was in a process of envisioning our ideal product. We receive feature requests all the time. We were stuck.

User Friction 261

User Friction Customer Experience Vision Technical Review 261

Mind the Product

MAY 30, 2021

This week we’re rewinding all the way to 2015 and a classic #mtpcon San Francisco keynote from Kathy Sierra — Badass: Making users awesome. Kathy argues that every experience has the potential to be transformative if we just build them the right way and she provides brilliant, at times laugh out loud funny, examples to [.]

Customer Experience 116

Customer Experience Development 116

Mind the Product

JUNE 18, 2019

The customers aren’t quite getting value out of the product, word of mouth isn’t spreading, usage isn’t growing that fast, press reviews are kind of “blah”, the sales cycle takes too long, and lots of deals never close. Money from customers is piling up in your company checking account. Do your Customers Recommend you to Friends?

User Testing 187

User Testing Product Research Product Marketing Marketing 187

Mind the Product

AUGUST 23, 2017

I started the business in late 2015 to provide a platform for young Indians to create a good impression through their online profile and steer clear of stereotyped profiles plaguing the matchmaking industry in India. As a first-time entrepreneur, I play the role of a product manager among my many roles! Customers are Lazy.

Customer Feedback 133

Customer Feedback Customer Experience User Testing Product Management 133

Product Innovation Educators

AUGUST 10, 2020

This will also increase product team members’ commitment to their work efforts as they understand the value of their work. [17:58] 17:58] Tell us more about the next factor, accountability for customer satisfaction objectives. Customer satisfaction is becoming increasingly important to product teams. What did you discover?

Weak Development Team 227

Weak Development Team Product Research Reporting Tools Data Visualization 227

Intercom, Inc.

JULY 15, 2021

Over the past few years, marketers have learned one of the most effective methods for lead generation is engaging with prospective customers while intent is high, like when they’re browsing the website or perusing the pricing page. After a specific amount of time is spent on a page. Enable reps to engage at the best possible time.

Outbound 232

Outbound Customer Experience Data Visualization Messaging 232

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. Short on time? Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions. We believed that everything we were doing was a test or an experiment.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

Product Innovation Educators

SEPTEMBER 14, 2020

The podcast started in January 2015, and we have not missed a week. Some Everyday Innovators have shared how listening has helped them—doubling their salary, finding a new job after not interviewing for many years, moving to a different industry, gaining a better appreciation of customers, and more. . This is our 300th episode.

Product Research 215

Product Research Product Management Product Manager Research Software 215

Mind the Product

MAY 25, 2018

We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. From there we put together a basic roadmap and started writing user stories. One of many tweets from users about the thank-you cards. 2015 – Launch as JustGiving Crowdfunding.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Good Product Manager

NOVEMBER 12, 2014

My blog post on the Top Challenges for Product Management in 2015 shares some of the high-level findings from our research, specifically around the top priority areas for product management leaders as well as the specific skills they are looking to develop in their teams in 2015. — Jeff Lash (@jefflash) November 10, 2014.

Product Research 92

Product Research Product Management Product Manager Management 92

Intercom, Inc.

JANUARY 16, 2020

But what happens when you take away the constraints of an actual whiteboard – the location, the space, and the time? Short on time? In our discussion we unpack what this means for them as a company and for their customers. We hear how sharing the pain that your customers experience is key to understanding it.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Product Management Unpacked

JUNE 23, 2020

A look into cloud-based technology product management and what it takes to build products that customers value. There’s a scene in the Steve Jobs (2015) biopic, where Steve Wozniak asks Jobs, “What do you do? So how come ten times in a day I read Steve Jobs is a genius? We’re Here for the Symphony . I built the circuit board!

Data Visualization 192

Data Visualization Customer Experience Weak Development Team Technical Review 192

Mind the Product

DECEMBER 5, 2018

Jon Noronha joined the product team for Microsoft’s Bing search engine in 2011 when the product, as he puts it, was “in a big hole” As the years went by, however, that turned around, and in late 2015, Microsoft reported that Bing had become profitable. The more time a user spends on your page the better, right?

Data Visualization 164

Data Visualization Analytic Tools Reporting Tools Research Software 164

Good Product Manager

APRIL 21, 2015

Product managers usually have a long list of ideas from a variety of sources – customer or sales requests, competitor products, executive “suggestions,” market research insight – and they need to figure out how to score each idea to separate the good from the bad and prioritize the good ones for development. Hope to see you there!

Research Software 74

Research Software Product Research Feedback Software User Testing 74

Product Talk

OCTOBER 25, 2023

We often hear about this transition from members of the Continuous Discovery Habits community who are new to leadership roles and either write in with questions or step in to share their experiences. Trevor Acy, Balancing Time for Learning and Bias for Action Meet Trevor Acy, the Associate Director of Product Management at Ramsey Solutions.

Leadership 329

Leadership Product Research Reporting Tools Feedback Software 329

Mind the Product

AUGUST 30, 2018

We invite some of the top product thinkers and practitioners from all over the world to share their experiences, insights, and lessons, and now we invite you to watch the entire library of talks! The talks were the best talks I’ve heard in a very long time. Democratising Online Controlled Experiments by Lukas Vermeer.

Research Software 188

Research Software User Testing Customer Experience Product Research 188

Mind the Product

SEPTEMBER 27, 2019

At #mtpcon San Francisco, Elizabeth Churchill , Director of UX at Google tells us how research can work in product development to help us make useful and usable interactive experiences. When Material Design started, it was viewed primarily as a design effort. By 2015, Material Design had attracted many thousands of users.

User Testing 135

User Testing Research Software Data Visualization Product Research 135

Melissa Perri

JUNE 15, 2015

Creating Effective MVPs Full Day workshop is coming to NYC on July 16, 2015! Full Day Workshop on July 16, 2015 in Manhattan (9:30am - 5:00pm). Traditionally there is usually little validation before work begins on a new product; and teams end up wasting time building something that no one wants. Only 20 tickets available!

Customer Experience 120

Customer Experience Workshop Feedback Software User Testing 120

Intercom, Inc.

MAY 10, 2018

He’s written more than 650 of them over the past decade and has been featured and quoted in The New York Times, Fortune, Wired and Wall Street Journal. Short on time? The Law of Shitty Clickthroughs” posits that successful channels will become less efficient over time , thanks to a crowding effect that exhausts potential users.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. Building a developer economy around Intercom.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171