Mind the Product

APRIL 13, 2017

Everyone talks and writes about the importance of customer development, but companies still don’t spend enough time really talking to their customers. That’s why I decided to share how we at Revue talk to and learn from our users every single day (yes, even on weekends). Customers are Real People.

Customer Experience 165

Customer Experience User Testing Customer Feedback Feedback Software 165

UX Planet

FEBRUARY 5, 2025

Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. Often, the differences between these approaches are difficult to prove until they are implemented, delivered to customers, and their real-world usage is observed. Try explaining that at theoffice!

Technical Advisors 80

Technical Advisors Analytic Tools Feedback Software Reporting Tools 80

Mind the Product

AUGUST 23, 2017

I started the business in late 2015 to provide a platform for young Indians to create a good impression through their online profile and steer clear of stereotyped profiles plaguing the matchmaking industry in India. Naturally I keep a close watch on a critical business metric – how many customers sign up every day ?

Customer Feedback 133

Customer Feedback Customer Experience User Testing Product Management 133

Intercom, Inc.

MAY 20, 2021

It’s a great peek behind the scenes of how we think about using machine learning in a practical way that truly benefits our users. She may even be our first guest who has been honored with their own day, with the Borough of Manhattan celebrating “Kathryn Finney Appreciation Day” back in 2015. Probably because it kind of is.

User Testing 211

User Testing Magazine Artificial Inteligence Feedback Software 211

Product Innovation Educators

SEPTEMBER 14, 2020

A conversation of insights for product managers. The podcast started in January 2015, and we have not missed a week. Companies should prioritize projects or new features based on… value for the customer. Sometimes a new feature will not provide good value to customers and may even distract them.

Product Research 215

Product Research Product Management Product Manager Research Software 215

Good Product Manager

APRIL 21, 2015

Product managers usually have a long list of ideas from a variety of sources – customer or sales requests, competitor products, executive “suggestions,” market research insight – and they need to figure out how to score each idea to separate the good from the bad and prioritize the good ones for development.

Research Software 74

Research Software Product Research Feedback Software User Testing 74

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be? The lesson?

Customer Experience 181

Customer Experience User Testing Customer Feedback Product Research 181

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? This allows users to incorporate sophisticated language and speech to text capabilities in their application.

ChatGPT 155

ChatGPT Customer Experience Research Software Artificial Inteligence 155

ProductBoard

AUGUST 23, 2021

Since 2015, User Interviews has helped researchers talk to their users, gather feedback, and make better product decisions. But how does a software company built around deep user research launch a new feature before it’s quite ready—especially one with a unique pricing model in a competitive market?

User Testing 98

User Testing Document Customer Feedback Research Software 98

Mind the Product

JUNE 18, 2019

The customers aren’t quite getting value out of the product, word of mouth isn’t spreading, usage isn’t growing that fast, press reviews are kind of “blah”, the sales cycle takes too long, and lots of deals never close. Money from customers is piling up in your company checking account. Do your Customers Recommend you to Friends?

User Testing 187

User Testing Product Research Product Marketing Marketing 187

Mind the Product

JUNE 10, 2019

Four years ago, the FT built a newsroom analytics tool to see how customers engaged with its news stories. Lantern became useful in just about every editorial conference at the FT: it detailed who the users were, their location in the world, what devices were they on, and so on. User Testing. Launching Lantern.

Customer Experience 153

Customer Experience Data Visualization Development User Testing 153

Product Innovation Educators

OCTOBER 14, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Why everyone in the organization needs to be a product manager – think of the entire customer experience as product. build products customers want and love. 2) Talk it out. (3)

Customer Feedback 121

Customer Feedback Product Management Product Manager Entertainment 121

Mind the Product

SEPTEMBER 16, 2019

“If you build it, they will come” is not an effective philosophy in product development, but time and again I’ve seen and been on teams where we spend months building a product without ever talking to a customer to validate or refine our idea. This focuses on answering three questions: Who is the customer?

User Testing 164

User Testing Product Research Data Visualization Customer Experience 164

Melissa Perri

JUNE 15, 2015

Creating Effective MVPs Full Day workshop is coming to NYC on July 16, 2015! Full Day Workshop on July 16, 2015 in Manhattan (9:30am - 5:00pm). User Experience suffers and companies are left with products and features that remain unused. MVPs; or Minimum Viable Products; can boost a product's user experience exponentially.

Customer Experience 120

Customer Experience Workshop Feedback Software User Testing 120

Mind the Product

MAY 25, 2018

We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. From there we put together a basic roadmap and started writing user stories. One of many tweets from users about the thank-you cards. 2015 – Launch as JustGiving Crowdfunding.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Roman Pichler

SEPTEMBER 18, 2017

The product backlog contains the details necessary to develop the product as outlined in the roadmap including epics and user stories. The product was launched in April 2015, but I am not convinced that it has entered the growth stage. Say I want to create an app that helps people become more aware of what, when, and how much they eat.

User Testing 184

User Testing Technical Review Vision Data Visualization 184

Mind the Product

MARCH 29, 2020

Delivering feedback has to be done differently for example. He tells the story of an Australian designer working in Thailand who was frustrated at having to teach designers there the basics of user research. “I “People tend to think, okay, well this is my order and so I’m not going to challenge it,” he says.

Product Research 219

Product Research Research Software Feedback Software User Testing 219

Mind the Product

AUGUST 30, 2018

We invite some of the top product thinkers and practitioners from all over the world to share their experiences, insights, and lessons, and now we invite you to watch the entire library of talks! The Importance of Listening to Your Customers by David Cancel. Badass: Making Users Awesome by Kathy Sierra. Marty Cagan.

Research Software 188

Research Software User Testing Customer Experience Product Research 188

Intercom, Inc.

AUGUST 27, 2020

Customer acquisition costs are rising , churn is every company’s poison pill, and the competition is relentless. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. They’ve taken a different approach — one that’s delivered far more value to their customers.

Data Visualization 211

Data Visualization Reporting Tools Research Software Customer Feedback 211

Mind the Product

SEPTEMBER 27, 2019

The research mostly focused on prototyping and exploring visual concepts, but little was done in the realm of talking to end users and customers. While these efforts brought some beautiful, iconic visuals to life, they didn’t provide insight into how their users really interacted with the design system.

User Testing 135

User Testing Research Software Data Visualization Product Research 135

Mind the Product

DECEMBER 5, 2017

We invite some of the top product thinkers and practitioners from all over the world to share their experiences, insights, and lessons, and now we invite you to watch the entire library of talks! The Importance of Listening to Your Customers by David Cancel. Badass: Making Users Awesome by Kathy Sierra. Marty Cagan.

Customer Experience 0

Customer Experience Customer Feedback Technology Product Management 0

UX Planet

FEBRUARY 10, 2024

In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. Feedback loops: a system’s outputs affect its inputs, creating loops. Understanding the various stakeholders involved in the ecosystem beyond the direct user.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

Product Management Unpacked

JUNE 23, 2020

A look into cloud-based technology product management and what it takes to build products that customers value. There’s a scene in the Steve Jobs (2015) biopic, where Steve Wozniak asks Jobs, “What do you do? It can take weeks, or even months, to get back up and running even though companies have a copy of those backups,” he says.

Data Visualization 192

Data Visualization Customer Experience Weak Development Team Technical Review 192

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. Reading list: Advice for customer retention.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

Lenny Rachitsky

MAY 20, 2025

Prior to Square, Saumil was a startup founder for LocBox, a marketing automation company that was acquired by Square in 2015. These conversations are extremely valuable because they provide unfiltered feedback that your direct-report managers may have missed or even intentionally filtered out.

Weak Development Team 109

Weak Development Team Data Visualization Technical Review Reporting Tools 109

Product Talk

APRIL 11, 2018

We want to question if this is the best thing we can do to create value for our customers and our business. Jeff Bezos, in his 2015 shareholder letter , gives us a simple framework for deciding which decisions should be made quickly and which decisions should be more deliberate and cautious. Jeff Bezos on High-Velocity Decision Making.

Product Research 240

Product Research Customer Experience Software Review Feedback Software 240

Product Talk

OCTOBER 25, 2023

Trevor Acy is the Associate Director of Product Management at Ramsey Solutions , where he started working in 2015 and moved into his current role in June 2022. There were two-way-door decisions that we could quickly undo, and there wasn’t a lot of dollars or customer pain. Similarly, you need to understand your business model. “It

Leadership 329

Leadership Product Research Reporting Tools Feedback Software 329

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

The Product Coalition

JANUARY 20, 2024

Who wouldn’t love an opportunity to attend conferences for product managers that offer valuable chances to learn from colleagues, build connections, and importantly, gain new insights during a break from office routines. This is also one of the Free conferences for Product Managers which they can attend virtually.

Product Management 147

Product Management Product Manager Workshop Customer Feedback 147

Mind the Product

DECEMBER 13, 2016

As head of product management at UncommonGoods, I have used the wish list redesign and its success to demonstrate the value of customer feedback, data analysis, and iterative development. Finding a Gold Nugget in a Customer Interview. In 2015, our wish list was basically a forgotten feature- old, ugly, and full of bugs.

User Testing 70

User Testing Customer Feedback Customer Experience KPI 70

Intercom, Inc.

JANUARY 16, 2020

In our discussion we unpack what this means for them as a company and for their customers. Like numerous users, I first became aware of Miro via a consultant and this channel has been really important to their growth story. We hear how sharing the pain that your customers experience is key to understanding it.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Mind the Product

SEPTEMBER 27, 2019

The research mostly focused on prototyping and exploring visual concepts, but little was done in the realm of talking to end users and customers. While these efforts brought some beautiful, iconic visuals to life, they didn’t provide insight into how their users really interacted with the design system.

User Testing 110

User Testing Research Software Data Visualization Product Research 110

ProductPlan

SEPTEMBER 27, 2020

It’s all the rage, and is often the reason we get out of the bed each day – we want to delight our customers in everything we do. I’d bet that at least 75% of those reading this post would say that “Customer Delight” is somewhere in the top 3 stated goals of their company for the year. The Diluted Definition of Customer Delight.

Customer Experience 108

Customer Experience User Testing Customer Feedback Strategy 108

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

The Product Coalition

DECEMBER 22, 2022

billion since 2015. Brief Definition for Anyone with Saas startup ideas Software as a Service is a collection of cloud-based, on-demand software that provides customers with access to applications. The end user will always have access to the most recent version of the product thanks to SaaS. billion to an estimated $171.9

Analytic Tools 147

Analytic Tools Data Visualization Reporting Tools Startups 147

Intercom, Inc.

MAY 10, 2018

I hosted Andrew on our podcast to chat about the changing landscape of customer acquisition, how his “Law of Shitty Clickthroughs” manifests itself in today’s growth channels, and what the rest of us can learn from the likes of Dropbox and Uber. The team’s remarkable insight was adding folder sharing. Adam: What drew you back?

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224