Mixpanel

FEBRUARY 12, 2019

By 2015, Matthew Black was a veteran of the startup world. His plan, as he recounted to us was “to build a hybrid agency that would leverage technology to build mobile and web experiences for customers.”. But it wasn’t until a call from an Australian customer in April 2016 that the agency’s way forward became clear.

Customer Experience 68

Customer Experience User Testing Research Software Analytic Tools 68

Melissa Perri

MAY 5, 2016

A Successful Start I learned about Minimum Viable Products like 99% of other Product Managers - through The Lean Startup by Eric Ries. I was now going to build things that mattered to my customers. Frankly, this came at the perfect time for me. Frankly, this came at the perfect time for me. This makes so much sense.”

User Testing 120

User Testing Feedback Software Research Software Customer Experience 120

Mind the Product

JANUARY 13, 2020

I’ve been working in digital products for 15 years and, throughout this time, I’ve found that product management has many faces. I’ve done the job in different companies and in each one, it was a completely different experience. My Career Experience. Consider HTML. It was so interesting. Landing the Role.

Onboarding KPIs 96

Onboarding KPIs Product Management Product Manager User Testing 96

freshtrax

AUGUST 6, 2019

From internship to startup. Before btrax Japan opened, a few eager Japanese entrepreneurs and students joined btrax in San Francisco to gain experience working for a startup in Silicon Valley. Masa wasn’t the only one to start a new business after his time at btrax. Learn more about Startup Fukuoka here.

User Testing 81

User Testing Customer Experience Naming Vision 81

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. It is one of the first companies that has transferred the clients’ business to the cloud, making it available for end-users. .

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Product Research Research Software Software Review Technical Review 115

Mind the Product

APRIL 11, 2017

Jake Knapp is the New York Times best-selling author of Sprint. He spent 10 years at Google, where he created the Design Sprint process, and he has worked with over 100 startups including Nest, Slack, 23andMe, and Uber. His writing on startups and productivity has appeared in Fast Company, TechCrunch, Slate, and LifeHacker.

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Research Software Analytic Tools User Testing Product Research 70

Product Club

MAY 20, 2016

We do the hard work collating all of the best content and articles so that you don’t have to – it’s all a part of our efforts to grow a thriving product community. On the one hand, methodologies like lean startup and agile push us to regularly fit our product to the real world. We hope you enjoy! The Product Loop.

User Testing 48

User Testing Customer Experience Roadmap Feedback Software 48

Mind the Product

MAY 29, 2018

Prior to Benchmark, Sarah was a Partner at Greylock Partners, and a Product Lead for search, recommendations, machine vision, and pin quality at Pinterest. He is the co-author of the New York Times bestseller, The Lean Entrepreneur and has over 20 years experience helping companies bring high-growth products to market.

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Technical Cofounder Fractional CTO CTO Coach User Testing 76

UX Studio: Product Management

DECEMBER 7, 2022

Experiment Zone. Award-winning UX design agency, helping businesses to create impactful platforms and seamless user experiences for all industries. UX studio is a UX design firm specializing in user experience research, founded by Dávid Pásztor in 2013. NN/g is an American user experience and UX research company.

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User Testing Research Software Product Research UX 52

Gainsight

APRIL 12, 2023

I make it 5 or 6 times, just to be sure.” – Random quote I found on the Internet If that doesn’t describe the CEO experience, I don’t know what does. Maybe they just need more time. And over time, I got better at parting ways quickly when we weren’t aligned. To run a startup, you have to make bets.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Mind the Product

MARCH 23, 2017

Lea was responsible for the product vision and strategy of the Creative Cloud, transforming Adobe from boxed software to one of the most successful SaaS services in the industry. After Adobe, Lea led product at InVision, a startup focused on design collaboration where she built and designed best practices for the product team.

Research Software 81

Research Software Enterprise User Testing Workshop 81

Radical Product

JUNE 19, 2018

When developing and launching these types of products, the need for product thinking is clear: someone must take day-to-day responsibility for the product vision and strategy, manage updates and releases, and balance priorities between customers, technology, and the business. But what is a “product”, anyway?

Feedback Software 40

Feedback Software Artificial Inteligence Customer Experience Data Visualization 40

The Product Coalition

MAY 11, 2020

Meanwhile product that already achieved product-market-fit and has a significant number of loyal customers who keep coming back to use our product would be better off with microservices architecture. Scope of Team Responsibility On the early phase of startup, usually one team would be in charge on end-to-end process.

User Testing 96

User Testing Product Management Product Manager Product Research 96

Product Innovation Educators

OCTOBER 17, 2016

Jim has helped launch new products generating hundreds of millions in revenue, including being part of the founding team at AppFolio for property management, responsible for the requirements and launch of GoToMyPC and GoToMeeting (acquired by Citrix), as well as spending time at Microsoft. Begin thinking first about the product vision.

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Roadmap Product Management Product Manager Construction 50

Product Talk

DECEMBER 6, 2023

Why does the outcome focus on business value and not customer value? Why can’t you just generate opportunities from what you know about your customers? How do you manage the messiness of the opportunity space over time? How do you represent customer segments on an opportunity solution tree?

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Data Visualization Product Research Analytic Tools Research Software 274

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Intercom, Inc.

JULY 14, 2022

Regardless of the industry or the product you’re selling, the old sales playbook is falling short of customers’ expectations. For James Dyett , a customer-centric mindset shouldn’t just be the purview of post-sales departments. And so, in 2016, he joined Stripe, where he’s now the Head of Strategic Accounts for the Americas.

User Testing 118

User Testing Customer Experience Feedback Software Research Software 118

Product Takeoff

MARCH 19, 2019

Every product has a lifecycle of Introduction, growth , maturity and decline.With digital disruption in the market place it is very critical that we design products that stay in the growth phase for a longer period of time. Strategy: A Strategy of the company can be implemented in various forms.

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User Testing Product Research Research Software Feedback Software 207

The Product Coalition

MARCH 11, 2021

Gousto’s approach to solving customer problems to create massive business value has radically changed in the last two years. We blocked signups, we blocked resubscriptions, and we blocked unsubscribed customers from ordering one-off boxes. There was no better time to realise my dream of moving into Product.

Product Research 134

Product Research User Testing Customer Experience Data Visualization 134

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

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Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. Alex Delivet , one of the protagonists of the Paris startup scene, has experienced this predicament first-hand.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Intercom, Inc.

FEBRUARY 6, 2020

And so in 2013, the marketplace launched Udemy for Business with an eye on acquiring corporations alongside the nearly two million learners they had at the time. What started off as little more than an experiment has paid dividends. along with time savings and higher productivity. Yvonne swiftly flipped this story on its head.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach.

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Weak Development Team Banking Customer Experience User Friction 137

The Product Coalition

JANUARY 3, 2023

If an alleged strong Product culture is not enough to separate the prosperous from the feeble in times of hardship, than what is it good for? The discovery and delivery process took into consideration the entire user experience. It has laid-off only 3% this time around. Specialization calls for more specialization.

Product Research 115

Product Research Product Management Product Manager Management 115

The Product Coalition

FEBRUARY 26, 2021

You don’t buy iPhone as a phone, you buy an entry ticket to the Apple experience. Also, to understand what it feels like to use the app from an Apple user perspective. It was my first Apple experience that ended up with purchasing MacBook for personal use. But this story is not about Apple experience.

Customer Experience 102

Customer Experience Technical Review Systems Review Software Review 102

Intercom, Inc.

OCTOBER 31, 2019

The experience became the inspiration for his next act after Facebook: an intelligent calendar called Woven that can cut scheduling time in half. Short on time? When a company is moving from the startup to the scale-up phase, there is the potential for productivity practices to be lost along the wayside. Fix it he did.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Intercom, Inc.

JULY 9, 2020

Kevin Indig leads SEO & Content Marketing as VP at G2 and mentors startups in Marketing at GermanAccelerator. In addition to this, our conversation also covers his time at Altassian and contrasts this with his G2 role, his thoughts on Google updates and how they impact his industry and his vision for the future of SEO.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

MAY 28, 2020

Aircall, “ the phone system for modern business ,” goes far beyond the call centers of old by playing well with third-party integrations that allow companies to do everything from viewing customers’ history and call transcripts in their CRM to making or receiving calls directly within Intercom Messenger. Short on time?

Customer Experience 186

Customer Experience Government Agile Marketing 186

The Product Coalition

APRIL 2, 2019

It was a great experience working in an MNC that functions with the startup mindset. These roles gave me opportunities helped me gain exposure on how to develop web applications for users. This is my journey into Product Management: I graduated with a technical degree (B.Sc in Computer Science) in 2008.

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Weak Development Team Consulting Product Management Product Manager 60

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. The Rise of User Experience Design [8:47].

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Sachin Rekhi

DECEMBER 26, 2019

million times ! In 2016, my alma mater, Wharton, asked me to come back and give a talk on product management as the role had ballooned in interest amongst the MBA class. Over time we've started to see specialization emerge in the product management role here in Silicon Valley. Video: The Art of Product Management.

User Testing 68

User Testing Dashboard Software Engineering Document 68

Bogdan Coman Says

JULY 16, 2017

At that time I didn’t have even a name for it. And not because we didn’t change lot of things during the time, but because I drafted a vision, not the product itself. Create an internal product manifesto, draft a vision. But, when you define the product, define it from the user point of view. Choose carefully.

User Testing 40

User Testing Product Research Customer Experience Naming 40

Business of Software Conference

FEBRUARY 10, 2020

She will talk about some of the ways that companies can provide a better environment for humans to work and share how she came to realize that in her startup, she had to bring her ‘best self’ to the business every day – no one else in the business has more impact on the morale and well-being of the team than the CEO. The Hardest Day.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Business of Software Conference

OCTOBER 23, 2019

China’s further in distance I think but it’s actually less far in time zones. I’ve been a product guy for a long time, for most of my career. Well I’ve developed and had at that point developed a methodology over time that I’m going to tell you about to try to make some sense out of that chaos.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Mironov Consulting

JULY 16, 2020

We started in November 2016, after the elections, by posting screenshots of ads we found on Breitbart on social media. For me, the journey started when I visited that website for the first time – I had been hearing about it through the 2016 elections – and saw an ad for Old Navy. Nandini Jammi. Claire Atkin.

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Reporting Tools Research Software Advertising User Testing 78