Intercom, Inc.

MARCH 28, 2018

We provided real-time support to a test group of new customers during their first 45 days after signing up, and it helped drive 15% incremental growth in new business revenue. Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report. Putting real-time support to the test. can I do X with your product?)

Customer Experience 213

Customer Experience User Testing Product Research Reporting Tools 213

Intercom, Inc.

OCTOBER 13, 2020

So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? Reading papers about how Google or IBM build their ML products, it’s easy to think only the very largest companies can afford to productize machine learning.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Mind the Product

FEBRUARY 21, 2017

MTP Engage Hamburg will be a one-day event for 300+ product people with 4 keynotes, 12 sessions with members of the local product community, and many ways for product people to engage & learn. His fourth startup NumberFour is one of the most curiously awaited product launches in 2017. Sebastian Deterding.

Research Software 163

Research Software Feedback Software Product Research User Testing 163

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 89

Research Software User Testing Customer Experience Workshop 89

Lenny Rachitsky

JUNE 24, 2025

Each week I tackle reader questions about building product, driving growth, and accelerating your career. For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now You’re probably hearing a lot of AI jargon, and you probably sort of know what some of it means. but not really.

Artificial Inteligence 133

Artificial Inteligence Data Visualization ChatGPT Research Software 133

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. The output from a product in a box game, where we imagined how we would position the product if it was on sale in a supermarket.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Mind the Product

MARCH 16, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 79

Research Software User Testing Product Research Workshop 79

Product Innovation Educators

SEPTEMBER 1, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Why product management is essential to business success. They are product driven but not in the sense of developing products and then finding customers for the products.

Data Visualization 121

Data Visualization Customer Feedback Product Management Product Manager 121

The Product Coalition

DECEMBER 23, 2022

Even as product managers (PMs) have grown in popularity over the past decade, the same issue looms across the industry: it’s hard to define the aforementioned value up-front when asked for. Product managers are important and their growth only rises According to Zippia, there are over 41k PMs, just in the US alone.

Analytic Tools 146

Analytic Tools Reporting Tools Feedback Software Product Management 146

Intercom, Inc.

NOVEMBER 5, 2018

A large portion of your website visitors who might buy your product are not finding their way to a contact form or demo request. Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report. To test this hypothesis and measure the impact on our business, we ran a 16-week randomized split test.

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

Product Innovation Educators

OCTOBER 20, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. 6 steps to product-market fit. (1) Liberal arts as a path to product management. Liberal arts is one that provides a broader perspective beneficial to product managers. More at [link].

User Testing 120

User Testing Customer Feedback Product Marketing Marketing 120

Alchemer Mobile

APRIL 24, 2018

What are some of the hottest, up-and-coming mobile apps not named Instagram, Snapchat, or Uber? App Name: Venmo. As a mobile product manager, one challenge I face is prioritization. In late 2017, my team launched instant transfer on Venmo. App Name: Duolingo. App Name: DoorDash. in funding? Ny Vo of Venmo.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Product Innovation Educators

SEPTEMBER 8, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Soft skills you need to be a successful product manager. I’ve often wondered how the so-called “soft skills” – those that involve dealing with other people – were named soft.

Data Visualization 120

Data Visualization Product Management Product Manager User Testing 120

Mind the Product

NOVEMBER 12, 2018

Or perhaps you attempted to enter your name into a text field, only to be told it contained invalid characters? In December 2017, we launched our web app in over 100 languages. After all, why should a speaker of Thai, Zulu, or Armenian have a lesser experience of a product just because they speak a language other than English?

Research Software 172

Research Software User Testing Software Review Product Research 172

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. So, my name is Katja. I joined FlixBus in 2018 as a Senior Product Owner and researcher.

User Testing 101

User Testing Product Research Presentation Research Software 101

The Product Coalition

SEPTEMBER 28, 2020

TL; DR: 20 Questions to Ask the Product Owner to Get up to Speed as a New Scrum Master From Scrum Master to Product Owner, this set of questions addresses the future collaboration between the two individuals and the rest of the Scrum Team. emergent products in the complex domain? , Source : Scrum Guide 2017.

Product Research 115

Product Research Customer Experience User Testing Agile 115

Good Product Manager

MAY 9, 2017

SiriusDecisions 2017 Summit is Next Week! I’ll be in Las Vegas next week for the SiriusDecisions 2017 Summit , which runs from May 16-19. 2017 SiriusDecisions Product Management Tools and Technology Study. — Jeff Lash (@jefflash) April 21, 2017. "Focus If you’re not attending — why not?

Technology 60

Technology Customer Experience Product Management Product Manager 60

Good Product Manager

MAY 9, 2017

SiriusDecisions 2017 Summit is Next Week! I’ll be in Las Vegas next week for the SiriusDecisions 2017 Summit , which runs from May 16-19. 2017 SiriusDecisions Product Management Tools and Technology Study. — Jeff Lash (@jefflash) April 21, 2017. "Focus If you’re not attending — why not?

Technology 60

Technology Customer Experience Product Management Product Manager 60

Amplitude

NOVEMBER 12, 2018

Holly Hester-Reilly has a fascinating, experiment-driven meets systems-thinking perspective on product management. Prior to jumping into product roles at Shutterstock and Media Math, Holly studied chemical engineering, and practiced research science for several years. Holly: I think the best product managers are like scientists.

Product Research 97

Product Research User Testing Research Software Customer Experience 97

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Here’s a tried and tested formula: Pick a topic/keyword. In fact, it feels pretty old school compared to some of the names of this list.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Good Product Manager

MAY 9, 2017

SiriusDecisions 2017 Summit is Next Week! I’ll be in Las Vegas next week for the SiriusDecisions 2017 Summit , which runs from May 16-19. 2017 SiriusDecisions Product Management Tools and Technology Study. — Jeff Lash (@jefflash) April 21, 2017. "Focus If you’re not attending — why not?

Technology 60

Technology Customer Experience Product Management Product Manager 60

The Product Coalition

FEBRUARY 15, 2021

TL; DR: How to Make Agile Work in Fast-Growing Startups For years, I worked in several Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. Consequentially, the bias often results in micromanaging the product delivery organization. Fallacy #6: We Need a PMO for Product A PMO?—?short

Agile 195

Agile Startups Technical Review Software Review 195

The Product Coalition

FEBRUARY 22, 2022

Crafting an actionable definition for modern product management One of the questions that founders and CEOs often ask in VP / Head of Product interviews is, “What is product management to you?” Are these four things reflecting well what modern product management is? When overlooked, everything crumbles from there.

Definition 144

Definition Product Research Customer Experience Finance 144

The Product Coalition

OCTOBER 26, 2020

The role of the product leader goes far beyond managing the product department. Here is your true responsibility as a product leader, so that it’s no longer a secret. Photo by JOSHUA COLEMAN on Unsplash Most of the CEOs I work with, understand that the role of the product leader is very important. It makes perfect sense.

User Testing 160

User Testing Definition CTO Product Research 160

Mind the Product

MARCH 5, 2020

A domain name and a website for your brand is a good start, but not enough. In terms of engagement, research shows that push notifications are the strongest single feature in favor of apps, with web push notifications nowhere near as effective in activating people. in 2017 to 7.8% appeared first on Mind the Product.

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

The Accidental Product Manager

FEBRUARY 7, 2022

Cosmetic product managers are going after millennials Image Credit: Albert Lugosi. I mean, customers try products, select the ones that they like, and that’s the end of the story, right? These brands have seen huge growth over the past few years, grabbing market share from the big, established names. billion in 2017.

Branding 123

Branding Product Management Product Manager Reporting Tools 123

UX Studio: Product Management

JANUARY 27, 2022

Here’s when research repositories come in handy. They bring together various points of user input and feedback. So, whether you’re a user experience researcher, a user experience designer, or a product manager, this post is for you. What are the key guiding principles for Research repositories?

User Testing 92

User Testing Research Software Reporting Tools Data Visualization 92

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. product called Yahoo! Finally, we think about latency.

Engineering 214

Engineering Feedback Software Onboarding KPIs Management 214

Usersnap

JUNE 11, 2019

In the past, the core goal of testing is to find bugs and fix them. But the dynamics of IT and testing landscape have changed now. Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Testing is changing, how are you adapting? New testing platforms.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Userpilot

MAY 30, 2024

Eric Ries is a name synonymous with innovation and startup success. As an entrepreneur, author, and advisor, Eric has transformed the way businesses approach building products and launching startups with his Lean Startup methodology. Eric defines a startup as any organization creating new products under uncertain conditions.

Webinar 105

Webinar Books Data Visualization Feedback Software 105

Alchemer Mobile

OCTOBER 2, 2018

transactions in 2017, Starbucks has perfected the art of seamless cross-channel experiences. We were honored to host Keerthi Thiruvazhi, Director of Digital Product Management at Starbucks , at this year’s Customer Love Summit. And like my engineers like to say, I crossed over to the dark side when I came to product management.

Customer Experience 145

Customer Experience User Testing Customer Feedback Product Research 145

UX Studio: Product Management

JANUARY 25, 2022

If you need help with product design or user experience research, contact us at UX studio. Our history dates back to 2013, when David Pasztor, a TED talk speaker and a UX design ambassador, founded UX studio with an audacious goal — to become a global company that designs impactful digital products people love to use.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Userpilot

JUNE 3, 2021

A few weeks ago, I ran a poll on LinkedIn and Twitter asking a simple question: Which human skill do you think is most essential to building great products? There’s growing evidence that human skills may be the competitive edge for high performing product teams and organisations. I’m a bit of a research nerd.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

Brian Balfour

JANUARY 24, 2019

To this day, you can still not sign up and instantly gain access to their product. Yet, they have received more press, word of mouth, and funding than 95%+ of other products. Because they've done the exact opposite of what most do for product and feature launches. Facebook quickly acquired them for $100M in October 2017.

Customer Experience 111

Customer Experience User Testing Product Research Data Visualization 111

The Product Coalition

MAY 15, 2019

As a result, like many others I too have started to think of myself as more of a “product person” these days?—? One signal I’ve been giving much thought too of late is the collision of two roles, Product Management and Product Ownership. A topic of hot debate in the agile and product circles but with very few answers.

Product Management 92

Product Management Product Manager User Testing Product Research 92

Intercom, Inc.

SEPTEMBER 15, 2022

Tomoko Yokoi, researcher and advisor in digital transformations at the IMD Business School in Switzerland. Karen Church, Intercom VP of Research & Data Science. This was back in 2017, and in 2017 we all expected flying cars. Karen Church, VP of research and data science, is one of the authors of the report.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Intercom, Inc.

SEPTEMBER 30, 2021

That approach is already being rewarded and recognized – Rebecca was recently named on Inc Magazine’s influential Female Founders 100 list for 2021. One of the reasons Rebecca couldn’t see herself as an academic is because academic research all too often stays inside a laboratory. It’s all about the family setting.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223