Intercom, Inc.

DECEMBER 17, 2018

If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes. Let’s first take a look at why live chat is such a powerful tool for customer support teams.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

The Product Guy

NOVEMBER 15, 2019

This is something which is particularly important for me in my current organisation because we are experiencing a large number of defects being reported by our customers and we are spending a lot of time dealing with the issues raised by customers. FileFinder is an Applicant Tracking System for the Executive Search industry.

Product Research 186

Product Research User Testing Research Software Customer Experience 186

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. I’d like to share five lessons from my experience that can help you start your own journey. Could we make the user experience safer?

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

The Product Coalition

FEBRUARY 26, 2021

You don’t buy iPhone as a phone, you buy an entry ticket to the Apple experience. Also, to understand what it feels like to use the app from an Apple user perspective. It was my first Apple experience that ended up with purchasing MacBook for personal use. But this story is not about Apple experience.

Customer Experience 131

Customer Experience Technical Review Systems Review Software Review 131

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. This article will provide an in-depth guide.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Intercom, Inc.

MAY 19, 2021

As Intercom’s product matured, our product teams needed to expand the depth and breadth of their technology expertise in order to support the features we were building for our customers. How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems.

Technical Review 217

Technical Review Technology Systems Review Engineering 217

Alchemer Mobile

JUNE 10, 2020

In addition to content, timing of surveys is critical. A survey that interrupts a customer’s in-app experience will rarely be well-received. The data in this post shows us how winning brands design in-app surveys for great customer feedback flows. Over 150 S&P companies cited NPS in 2018 earnings calls.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

The Product Coalition

SEPTEMBER 7, 2024

A lot of times we focus on consistency. Streaks motivate users to keep up a consistent behavior, like logging into an app every day. Fresh Starts give users a clean slate to start over, like setting new goals at the beginning of the year. However you do it, make sure users feel that reaching a good metric is within their grasp.

User Testing 146

User Testing Customer Experience Customer Feedback Research Software 146

Mind the Product

JUNE 27, 2019

Whereas those with time to spare were highly likely to stop. Tech entrepreneur Avichal Garg puts this very well in his aptly named piece Metrics : “The biggest risk in creating a metrics-informed culture is that over time, people conflate metrics and goals.” Currently, products have a massively unfair advantage over customers.

Product Goals 195

Product Goals Data Visualization Reporting Tools Government 195

Mind the Product

AUGUST 14, 2018

However, from my experience as both a lawyer and a product manager, I believe that licensing isn’t the Holy Grail for either product managers or the companies they work for. These different prior experiences add distinct flavours to someone’s approach to building and managing products. Why I’m not Convinced. Links for Further Learning.

Customer Experience 122

Customer Experience Certifications Product Management Product Manager 122

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 216

Download Feedback Software Data Visualization Customer Experience 216

Alchemer Mobile

JULY 16, 2019

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. percent same-store sales growth by early 2018. The results? Let the numbers do all the talking.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Mind the Product

NOVEMBER 21, 2019

A value proposition helps us to focus on users and to check that our product solves a real problem. It’s often up to product leaders to help an organisation stay connected with reality, so an honest, user-centred value proposition must remain the bedrock of our product strategy when we become product leaders. Value Proposition.

User Testing 181

User Testing Reporting Tools Research Software Product Research 181

The Product Coalition

JUNE 20, 2022

In 2018, their number was 40%. Professional burnout is a state of moral and physical exhaustion that doctors experience due to stress, great responsibility, or working overtime. As of 2018, 54% of physicians worked more than 51 hours a week. Doctors make fewer mistakes thanks to an optimized system.

Healthcare 148

Healthcare Research Software Reporting Tools Data Visualization 148

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 139

Data Visualization Reporting Tools User Testing Research Software 139

Mind the Product

MAY 13, 2019

We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. In the same time, we’ve grown overdraft usage from zero to over 100,000 people, and revenue from zero to break-even on a per customer basis. Explain the why.

User Testing 194

User Testing Research Software Feedback Software Customer Experience 194

The Product Coalition

MAY 11, 2022

Even if you are still searching for a product-market fit but already have enough data about your users?—?start On average, product leaders start building the hierarchy of metrics after a year of trying to tame the user data. Typical reasoning can sound like this: Look, the lifetime value of a customer (LTV) depends on retention.

Data Visualization 158

Data Visualization User Testing Customer Experience Product Research 158

The Product Coalition

NOVEMBER 23, 2023

Healthcare providers all around the world are moving to digital health technology due to its tremendous potential to address critical industry concerns and improve healthcare quality. In 2018, venture capital and private equity invested more than $9 billion in digital health firms, a $2 billion increase over the previous year.

Research Software 146

Research Software Analytic Tools Reporting Tools Data Visualization 146

Arkenea

APRIL 10, 2025

This approach can free up internal resources, reduce time to market, and provide access to niche skills, especially in emerging technologies such as artificial intelligence, blockchain, and the Internet of Things. Prototyping and design: Wireframes, mockups, user experience flows.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Intercom, Inc.

JUNE 10, 2019

It powers everything from article, conversation and user search to reporting, billing, message delivery and even our internal log management and analytics. Because Elasticserach has been at the core of Intercom for a long time , upgrading it is a challenging problem. A lot of software tends to get faster over time.

Reporting Tools 35

Reporting Tools Data Visualization Analytic Tools Software Review 35

The Product Coalition

AUGUST 30, 2021

Due to the fast-faceted customer preferences, the demand for ready-to-eat food products has been increasing. Most countries are in lockdown, the customer purchase volumes have negatively impacted the growth of processed food items. Nevertheless, spices and herbs are estimated to grow at the fastest speed in the forecast time.

Reporting Tools 158

Reporting Tools Software Review Systems Review Technical Review 158

Userpilot

JULY 8, 2020

If you don’t know which of your new users are going to turn into paying customers and which are going to drift away, you need to be thinking about User Adoption Metrics. Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business. Define ‘Activation’.

Onboarding KPIs 86

Onboarding KPIs Customer Experience User Testing Analytic Tools 86

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. Short on time? But instead of focusing exclusively on algorithms, the next frontier is making those bots accessible and user-friendly. There are just times when bots are great.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 98

User Testing Research Software Product Research Artificial Inteligence 98

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Brian: Great.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

Analytic Tools 106

Analytic Tools Feedback Software Software Review Weak Development Team 106

The Product Coalition

JANUARY 11, 2021

In 2018, we came together with an Endy branding agency and created a Baristika specialty coffee delivery service. That method turned out to be time-consuming and inconvenient; there were only one time orders. I told him about the coffee delivery experiment and the problems that had arisen.

Feedback Software 100

Feedback Software User Testing Customer Experience Systems Review 100

Mind the Product

NOVEMBER 30, 2017

On May 25th 2018 something big is happening which needs your attention. The GDPR will also apply to countries outside the EU who have customers within the EU. How Will GDPR Affect Your Customers? The GDPR strengthens the rights of your customers in a number of ways, including: The right to object. The right of access.

Data Visualization 121

Data Visualization Technical Review Reporting Tools Technical Advisors 121

Intercom, Inc.

AUGUST 1, 2019

Short on time? Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? Tara: Right.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. And marketing often expands the funnel to the next set of steps, which is how do you get them to do it multiple times?

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Arkenea

JANUARY 23, 2025

Pharmacovigilance: AI can help monitor and detect adverse drug reactions in real-time, allowing for quicker responses and improved patient safety. billion in 2018 to $126 billion in 2025. Arkenea is a trusted, exclusively healthcare-focused software development firm with 13+ years of experience. How is AI impacts pharmacy?

Artificial Inteligence 98

Artificial Inteligence Research Software Data Visualization Healthcare 98

Imaginary Cloud - Design

JULY 2, 2020

They were landmarks, in their time. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. That means that you will be wasting time and resources. Well, don’t get me wrong. This is a big mistake.

Books 138

Books Technical Review Research Software Data Visualization 138

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. Totaljobs joined with Jobsite in 2018, becoming UK’s most prominent and leading hiring platform.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Modus Create

NOVEMBER 1, 2021

Due to such high-stakes information, breaches in educational institutions can cause severe reputational damage. A 2018 report by Security Scorecard referred to the education sector as the least secure of the 17 industries studied, particularly in patching cadence, application security, and network security. Review Data Policy.

Education 75

Education Research Software Technical Review Reporting Tools 75

eG Innovations

JULY 4, 2019

The success of these initiatives is closely tied to ensuring a great user experience for end users as they access their virtual apps and desktops. 1 Logon Times. In terms of metrics that make up the user experience, logon times are one of the most important for an end-user and for the organization.

Reporting Tools 89

Reporting Tools Technical Review Customer Experience Systems Review 89

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year. And these are the times where I’ve spoken at BoS at different times and here we are right now.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

The Product Coalition

MARCH 8, 2020

How Heineken and xDesign Applied Customer Research and User Testing Techniques to Build Digital Services Heineken N.V. These customers range from dive bars, restaurants, exclusive clubs, to event stadiums. Also, Alanna and Duncan admittedly challenged their own assumptions about the design process and discovering customer needs.

User Testing 90

User Testing Customer Experience Customer Feedback Feedback Software 90