Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Centercode

JUNE 15, 2020

In early June of 2020, tech giant IBM announced they will stop offering facial recognition software until further anti-bias testing has been conducted. But IBM has taken it a step further by looking at the ways their technology could lead to harmful — even life-threatening — oversights for lack of thorough testing.

User Testing 69

User Testing Technical Review Product Research Research Software 69

Split

MARCH 30, 2023

This allows changes in the system to be tested with minimal risk of disruption or downtime. Let’s look at how feature toggle usage has evolved over the years, from early manual methods to modern automated systems. – Enhanced flexibility and scalability due to easily enabling or disabling features from a single location.

Reporting Tools 59

Reporting Tools Software Review Data Visualization Artificial Inteligence 59

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Our flat company model at the time, enabled the first joiners to form the company together. Happy birthday, UX studio!

Research Software 89

Research Software UX Feedback Software User Testing 89

The Product Coalition

JUNE 20, 2022

In 2018, their number was 40%. Professional burnout is a state of moral and physical exhaustion that doctors experience due to stress, great responsibility, or working overtime. As of 2018, 54% of physicians worked more than 51 hours a week. Doctors make fewer mistakes thanks to an optimized system.

Healthcare 121

Healthcare Research Software Reporting Tools Data Visualization 121

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. Their partnership allows employers to advertise jobs across both platforms from one system. .

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Intercom, Inc.

DECEMBER 17, 2018

If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes. Let’s first take a look at why live chat is such a powerful tool for customer support teams.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. I’d like to share five lessons from my experience that can help you start your own journey. Could we make the user experience safer?

Artificial Inteligence 180

Artificial Inteligence Data Visualization Product Research Reporting Tools 180

Revulytics

AUGUST 6, 2019

A 2018 survey found that worldwide, 37% of software installed on personal computers is unlicensed, with the commercial value of that unlicensed software coming in at $46.3 Licensing Systems. Licensing is a key foundational strategy, but the common refrain is that “licensing keeps honest customers honest.”

Reporting Tools 63

Reporting Tools Analytic Tools Software Review Research Software 63

The Product Coalition

JULY 8, 2020

To make a better-informed decision, you should take into account the average experience of customers hiring companies in different locations worldwide. In this article, I’m sharing insights from other seekers of a reliable outsource developer as well as my own experience.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

The Product Coalition

JANUARY 11, 2021

In 2018, we came together with an Endy branding agency and created a Baristika specialty coffee delivery service. That method turned out to be time-consuming and inconvenient; there were only one time orders. I told him about the coffee delivery experiment and the problems that had arisen.

Feedback Software 89

Feedback Software User Testing Customer Experience Systems Review 89

Antwak Blog

FEBRUARY 15, 2021

However, with technology being a greater part of everyday life, it is a must to know about cyber risks. If you work in technology or are only starting to learn about the field, these are the best podcasts on the topic of cybersecurity. Typical topics: News on cybersecurity, review of the sector, interviews of experts.

Technical Review 52

Technical Review Research Software Systems Review Software Review 52

Antwak Blog

FEBRUARY 15, 2021

However, with technology being a greater part of everyday life, it is a must to know about cyber risks. If you work in technology or are only starting to learn about the field, these are the best podcasts on the topic of cybersecurity. Typical topics: News on cybersecurity, review of the sector, interviews of experts.

Technical Review 52

Technical Review Research Software Systems Review Software Review 52

The Product Coalition

AUGUST 30, 2021

Due to the fast-faceted customer preferences, the demand for ready-to-eat food products has been increasing. New technologies help to derive the flavors from fruits and vegetables. Most countries are in lockdown, the customer purchase volumes have negatively impacted the growth of processed food items.

Reporting Tools 126

Reporting Tools Software Review Systems Review Technical Review 126

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. We did it for you instead!

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

eG Innovations

JULY 4, 2019

Citrix application and desktop virtualization technologies are widely used by organizations that are embarking on digital transformation initiatives. The success of these initiatives is closely tied to ensuring a great user experience for end users as they access their virtual apps and desktops. 1 Logon Times.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Alchemer Mobile

JULY 16, 2019

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. percent same-store sales growth by early 2018. The results? Let the numbers do all the talking.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Modus Create

JUNE 16, 2022

Among many benefits, cloud technology helps financial companies meet the evolving needs of consumers and lower infrastructure costs. An Atlassian poll of customers revealed why financial companies are moving to the cloud and how it compares with customers in other sectors.

Reporting Tools 52

Reporting Tools Technical Review Data Visualization Banking 52

TIBCO - Thought Leadership

APRIL 9, 2019

Innovative technology is the solution. But technology is also a challenge, as too many tools are inefficient and too few tools are incomplete. At TIBCO we believe the perfect balance occurs when our best-in-class tools are elegantly pre-integrated, yet also open to working with other tools that our customers already own.

Reporting Tools 51

Reporting Tools Analytic Tools Data Visualization Technical Review 51

Imaginary Cloud - Design

JULY 2, 2020

They were landmarks, in their time. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. That means that you will be wasting time and resources. Well, don’t get me wrong. This is a big mistake.

Books 138

Books Technical Review Research Software Data Visualization 138

Mind the Product

NOVEMBER 21, 2019

A value proposition helps us to focus on users and to check that our product solves a real problem. It’s often up to product leaders to help an organisation stay connected with reality, so an honest, user-centred value proposition must remain the bedrock of our product strategy when we become product leaders. Value Proposition.

Reporting Tools 141

Reporting Tools User Testing Research Software Product Research 141

Mind the Product

JUNE 27, 2019

Whereas those with time to spare were highly likely to stop. Tech entrepreneur Avichal Garg puts this very well in his aptly named piece Metrics : “The biggest risk in creating a metrics-informed culture is that over time, people conflate metrics and goals.” Designers have laser pistols while users have pointy sticks.

Product Goals 166

Product Goals Data Visualization Reporting Tools Government 166

Gainsight

OCTOBER 17, 2019

In 2018, the average company spent $343,000 on SaaS. Who are the people that most directly make these systems work every day to drive our businesses? The Technical Admin. What differentiates each type of admin is the ratio of work or effort to the rest of their work responsibilities as well as the other user group populations.

Reporting Tools 40

Reporting Tools Customer Experience Data Visualization Customer Feedback 40

UX Studio: Product Management

MARCH 5, 2021

About halfway through the discussion, we realized that none of us clearly remembered or even cared that much about a game’s UI design, even though most of us met UI design for the first time by playing video games. When we are reminiscing about these games, typically the UI is the last thing we think about. Role of UI in games.

Research Software 119

Research Software Customer Experience Systems Review User Testing 119

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. Short on time? But instead of focusing exclusively on algorithms, the next frontier is making those bots accessible and user-friendly. There are just times when bots are great.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Business of Software Conference

FEBRUARY 4, 2019

Design is a process where we finely tune our intuition to create great user experiences. In the world of KPIs, some practices, like growth hacking Monthly Average Users (MAUs), have hurt the online experience. This is my first time here. He was going to write a book as first time he’s ever written a book.

Analytic Tools 88

Analytic Tools Research Software Data Visualization Software Review 88

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. With more than 20 years experience, Paul has worked with hundreds of organisations. A lot of it, to be honest, is how to sell user experience design.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. But for Patrick, the ideal time to bring in investors is when you start gaining real traction.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction. Business Outcomes.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Mind the Product

NOVEMBER 30, 2017

On May 25th 2018 something big is happening which needs your attention. The GDPR will also apply to countries outside the EU who have customers within the EU. How Will GDPR Affect Your Customers? The GDPR strengthens the rights of your customers in a number of ways, including: The right to object. The right of access.

Data Visualization 86

Data Visualization Technical Review Reporting Tools Technical Advisors 86

ProductPlan

SEPTEMBER 8, 2021

The field marked its last groundbreaking innovation around the time of Guttenberg circa 1436. Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. Britannica.com ). Wikipedia ).

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. We’re sharing the entire recording of New at Intercom – if you didn’t make it, or just want to experience it all over again, here’s your opportunity.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

The Product Coalition

MARCH 8, 2020

How Heineken and xDesign Applied Customer Research and User Testing Techniques to Build Digital Services Heineken N.V. These customers range from dive bars, restaurants, exclusive clubs, to event stadiums. Also, Alanna and Duncan admittedly challenged their own assumptions about the design process and discovering customer needs.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

eG Innovations

DECEMBER 4, 2020

Improving Citrix Logon Times. Most of you know that one of the most important user experience metrics in a Citrix environment is the logon time. A Few Best Practices to improve Citrix Logon Times. A Few Best Practices to improve Citrix Logon Times. When a user logs in, he/she is validated in the AD.

Customer Experience 52

Customer Experience Naming Systems Review Enterprise 52