UX Studio: Product Management

NOVEMBER 5, 2018

UI trends 2019? So we’re going to revisit the hottest topics of late 2018 and predict the UI design trends of 2019. We at UX studio chose 7 UI trends that will surely stick around in 2019! In this post we cover: Which factors are influencing the UI trends of 2019? The top seven UI trends in 2019.

Research Software 111

Research Software Feedback Software User Testing Customer Experience 111

Alchemer Mobile

FEBRUARY 21, 2019

Customer centricity and customer experience management are the hot topics of this year’s business conversations. They need to be able to understand the analytics behind customer interaction and response rates so they can make data-driven decisions. 20% more customer feedback and a 91% response rate. Wrapping it up.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Alchemer Mobile

JANUARY 30, 2020

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” No matter your business, change and investment in new Voice of the Customer (VoC) technology can be scary. But Voice of the Customer Opportunities are Growing.

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Reporting Tools Technology Data Visualization Customer Experience 173

Alchemer Mobile

JANUARY 10, 2019

And this time every year, product management professionals are putting yearly strategies together and seeking out resources to ensure their approach is on-trend. Above all, remember that it’s not just about the competition; shifting priorities can help you better deliver a product your customers will love. Customer Love Summit.

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Product Management Product Manager User Testing Feedback Software 217

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? We’re thankful that our annual Mobile App Engagement Report was published right around the time that everything started to really shift in the U.S. Customer sentiment distribution. Mobile app customer retention data.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Alchemer Mobile

JULY 30, 2020

Picture this: Your customer is about to hit “checkout” when the whole app crashes. As a product manager, you’re probably on the other end, watching the app user analytics roll in, wondering why shopping cart abandonment has suddenly spiked. Customers are dropping like flies and you have no idea why.

Feedback Software 182

Feedback Software User Testing Customer Feedback Analytic Tools 182

Alchemer Mobile

MAY 28, 2019

Customer centricity and engagement are the hot topics of this year’s business conversations, especially for apps in the Lifestyle category. With generally active customer bases comes a constant flow of communication, and Lifestyle apps are required to play by a different set of best practices than other apps across the app stores.

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Feedback Software User Testing Customer Feedback Customer Experience 223

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

Finance 147

Finance Travel Research Software User Testing 147

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time.

Finance 147

Finance Feedback Software User Testing Research Software 147

Intercom, Inc.

JANUARY 14, 2019

That’s why we have put together our first ever Intercom reading guide for 2019. We hope this collection of reads that moved us has the same effect on you and that in 2019 you find some nugget of wisdom here that meaningfully influences your thinking, your work or simply how you spend your time.

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Books Technical Review Marketing User Testing 150

Alchemer Mobile

MAY 27, 2020

What we buy and how we buy it looks very, very different today than it did in 2019. So, what are retail brands to do? Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps. This should be your go-to resource for understanding and measuring how customer behaviors and emotions have changed over time.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Intercom, Inc.

DECEMBER 4, 2018

At Intercom we think a lot about what it means to deliver a differentiated customer experience. We know companies are using our suite of products across the entire lifecycle to engage website visitors, onboard new users, upsell trial users and support existing customers.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Product Talk

SEPTEMBER 13, 2023

But at the same time, continuous discovery shouldn’t always be a solo activity. So how do you walk that fine line between experimenting with continuous discovery and keeping your leaders informed and supportive? Niklas Fischerström is the User Research Director at Hemnet. “My

Product Research 269

Product Research User Testing Research Software Feedback Software 269

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Digital shopping exploded in 2020, with an increase in both consumers and usage. 2021 Engagement Benchmarks for Retail and eCommerce Apps.

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Feedback Software Research Software User Testing Systems Review 232

The Product Coalition

DECEMBER 14, 2019

These companies will help you build a user-friendly software that allows you to manage your financial activity efficiently. The company specializes in creating software solutions that help both customers and employees of financial organizations to be able to leverage the latest technological advancements.

Analytic Tools 79

Analytic Tools Research Software Software Developers Software Development 79

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Alchemer Mobile

MAY 7, 2020

You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Intercom, Inc.

JUNE 7, 2019

In addition to the new brand direction, we also made many changes on the development side, which I detailed in this Twitter thread. stevenpetryk) May 30, 2019. Our old site is a Rails application, which required engineering effort whenever we wanted to change a page. — Steven Petryk ?? (@stevenpetryk) May 30, 2019.

Customer Experience 159

Customer Experience Engineering Analytic Tools Branding 159

freshtrax

MARCH 7, 2019

Starting a new business can be an exciting new venture, but many times startups tend to overlook one of the most foundational steps for success : branding. Branding plays a crucial role in establishing your company’s identity and ensuring consistent messaging, which is especially important when introducing a new company to the world.

Branding 68

Branding Startups Vision Document 68

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. A mobile SDK for Android and iOS enables powerful analytics and in-app engagement for mobile users.

Data Visualization 75

Data Visualization Analytic Tools Reporting Tools Customer Experience 75

Alchemer Mobile

JUNE 10, 2020

In addition to content, timing of surveys is critical. A survey that interrupts a customer’s in-app experience will rarely be well-received. The data in this post shows us how winning brands design in-app surveys for great customer feedback flows. Mobile Surveys Sent + Response Rates. Net Promoter Score Surveys.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

Alchemer Mobile

JULY 16, 2019

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. More importantly, note that they are using various digital platforms to adapt to dynamic times.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. When I started out in 2019, not many knew what a Customer Success Manager (CSM) was. What’s changed: What hasn’t changed?

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Data Visualization Technical Review Customer Experience Customer Feedback 59

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. Retaining customers tends to cost less than acquiring new ones and offers additional benefits through improving overall lifetime value. Why the discrepancy in length of time in which retention is measured? 30-day Retention.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

freshtrax

SEPTEMBER 10, 2019

radiko: Allows users to listen to radio programs on smartphones. radiko is an Internet protocol, simulcast radio service that enables users to live stream local radio programs through computers, smartphones, smart speakers and other devices connected to the internet. Currently, 550,000 users are paid members. Source: Dentsu.

User Testing 77

User Testing Research Software Customer Experience Advertising 77

Modus Create

FEBRUARY 28, 2019

Former InVision Leader To Scale Customer Experience Capabilities. Reston, Virginia (February 28, 2019): Modus Create, Inc. is pleased to announce and welcome industry thought leader Chris Avore as Director, Customer Experience. Learn more about Modus’ work in customer experience on our CX page. “As

Customer Experience 68

Customer Experience User Testing Data Visualization Research Software 68

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Mind the Product

DECEMBER 13, 2018

It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands. It powers THG’s own brands, including lookfantastic, MyProtein, ESPA and Glossybox, as well as such international giants as Nintendo and Honda.

Analytic Tools 106

Analytic Tools Research Software Data Visualization Government 106

Alchemer Mobile

OCTOBER 8, 2020

The changes will have a sweeping impact on how app publishers prompt for ratings and feedback, as well as changes in what consumers expect from experiences with their favorite Android apps. App publishers can now prompt customers for ratings and reviews without making them leave the app. Limits on annual number of ratings prompts.

Feedback Software 147

Feedback Software User Testing Strategy Product Research 147

UX Studio

MAY 30, 2023

Building trust is a complex process that takes time and grows from a dynamic relationship between two parties. As a brand or company, design plays a fundamental role in building trust. It is through design that we communicate with our users, either in proper words or with visual clues. Why is trust important?

UX 96

UX Reporting Tools Data Visualization Research Software 96

The Product Coalition

JULY 10, 2023

By actively supporting marketing efforts, product managers can unlock new avenues for growth and bring innovative ideas to the table. Consumer-generated marketing (CGM) is when companies prompt their customers to create content for their product brand. What is consumer-generated marketing?

User Testing 82

User Testing Feedback Software Analytic Tools Data Visualization 82

Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. But for SaaS companies – when it’s handled correctly – negative feedback can also be one of the fastest routes to improving your product, customer service and even marketing. How to learn from negative user feedback and improve.

User Testing 94

User Testing Feedback Software Customer Feedback Analytic Tools 94

Amplitude

SEPTEMBER 12, 2019

Thank you to all our customers and champions—we couldn’t have done this without you. You can register for Amplify using the promo code Cloud100 for 20% off your ticket for a limited time. Here are a few of the more notable highlights so far from Amplitude’s journey in 2019. Growing our global customer base.

Data Visualization 69

Data Visualization Analytic Tools User Testing Customer Experience 69

Alchemer Mobile

APRIL 28, 2021

issues with supply chains, global price drops, and budget constraints impacted each brand differently. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019.

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Feedback Software Systems Review User Testing Travel 234