Amplitude

DECEMBER 22, 2020

Available to customers on the Scholarship, Growth, and Enterprise plans. In order to build the next generation of products, teams need to analyze the big picture of their customer journey and individual user behaviors simultaneously. Event Properties in Dashboard Bulk Filters . Event Explorer. New In Analytics.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Government 52

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Feedback collection (Typeform, Feedier). User testing (UserTesting, Userfeel). Feedback management (Canny, Airfocus, ProdPad). You can customize your onboarding flows, analyze user behavior, and use in-app messaging to drive engagement. These are must-have for any PM.

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? How to Measure Customer Engagement?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Roy Madden

JULY 23, 2021

The Fortune 500 smart topic is available to Enterprise level customers. We would need to track our competitor names on Google News which would bring a lot of noise. Yong Wang, Strategy & Global Insights, Danone. Now available to all users in our Enterprise plan. Try it today, or start a 30 day trial here. Absolutely!

Enterprise 116

Enterprise Banking Customer Feedback Article 116

Amplitude

AUGUST 7, 2020

Through working with our customers we’ve learned that great product teams each have common Amplitude workflows, regardless of their industry or company size. For example, you could set up an A/B testing template with core metrics, and simply change the experiment name filter to apply this to new experiments. New in Collaboration.

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Dashboard 52

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. We facilitated 13 courses in a row, one in each semester starting in 2014 Autumn, up until the Pandemic interrupted our nice sequence in 2020.

Research Software 90

Research Software UX Feedback Software User Testing 90

Amplitude

MARCH 9, 2020

Our customers use our product intelligence platform to iterate quickly on big bets, and to stay ahead, they will need a platform that can instantly predict which features and campaigns are most likely to cause growth and make faster product bets without extensive A/B testing—they need predictive analytics with causal insights.

Data Visualization 111

Data Visualization Analytic Tools Artificial Inteligence User Friction 111

The Product Coalition

FEBRUARY 16, 2020

According to IDC, we’ll have 40 trillion Gigabytes of data by 2020. Quantitative vs Qualitative 2, Tracking the quantitative data using a tracking plan 3, Tracking the qualitative data using feedback tools Meet Quant & Qual?—?Your But remember this: Customer problems don’t change, only attitudes and behaviours do.

Data Visualization 78

Data Visualization Analytic Tools Reporting Tools Customer Feedback 78

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Conferences and events help you keep up with the latest industry trends and develop your network.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Mixpanel

SEPTEMBER 21, 2023

Read on for our conversation with Xu about finding product-market fit when you’re the ideal user, growing a following vs. growing an app, and what the future of social media looks like. The reason I started posting my trades as Sir Jack is because it can feel really uncomfortable talking about finances under your real name.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

Modus Create

JULY 29, 2020

I especially love working with this team because there’s always something new to learn from each other and I’m always getting feedback from them on how to improve as a developer. Vue 3 won’t be officially released until this fall and Ionic 5 came out recently in February 2020. Insights from an Intern.

Customer Feedback 96

Customer Feedback Data Visualization Software Review Feedback Software 96

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Melissa Perri is one of the most recognizable names in Product Management. Your users will thank you one day.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

FEBRUARY 17, 2021

We’ve collected the best events for product folks that you can attend online or in-person. Big names like the Product Marketing Alliance, Product World, and Product Con are still going through with virtual versions of their flagship conferences. for access to all the post-event recordings + slides, £299.00 Table of contents.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

The Product Coalition

MAY 19, 2020

Before design, the team already had: Insights from a massive discovery research on the 2018 World Cup Over 3000 detailed observation points from our research system With enough research ammo, they began to build the app. The plan was to introduce it during the EURO 2020 where millions of fans crazy about football would be active.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

The Product Coalition

DECEMBER 13, 2020

How I built a usable product through curiosity and iteration This December 2020, in the space of a little over a couple of weeks, I built a small open-source application. In any event, those side projects all have a common pitfall: rarely if ever developers complete their own side projects. And start a side project I did.

Feedback Software 93

Feedback Software Customer Feedback Customer Experience User Testing 93

UX Studio: Product Management

APRIL 27, 2020

We went to the field with our football app to get real-life insights. Insights from a massive discovery research on the 2018 World Cup. The plan was to introduce it during the EURO 2020 where millions of fans crazy about football would be active. We as researchers constantly supported the team with insights. Background.

User Testing 83

User Testing Product Research Research Software Feedback Software 83

Gainsight

APRIL 15, 2019

By the way, in case you didn’t feel like clicking on last year’s recap blog, this was a picture of me from the time I was writing it—from the hospital: I won’t tempt the fates by speculating about my health around Pulse 2020. Speaking of 2020, that’s the theme of Pulse 2019: 20/20. Customer Data Infrastructure.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

Intercom, Inc.

JUNE 9, 2020

With that comes the need for clear communication and open dialogue with customers and employees alike. What will be necessary to ensure long-term growth in the post-pandemic world, especially as our customers’ needs continue shifting in ways we can’t yet predict? Neil Webb (@neilmwebb) March 31, 2020.

Strategy 197

Strategy Feedback Software Customer Experience Reporting Tools 197

Usersnap

NOVEMBER 15, 2019

In a nutshell being customer centric means: putting your customers first. It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Credits: [link].

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Mixpanel

JANUARY 20, 2020

At Mixpanel, we always strive to move quickly and provide customers with the analytics tools they need to build great products. In 2019, we shipped over 80 features and wanted to share some highlights to help you get the most out of Mixpanel – and innovate faster in 2020. Transform your data with ease using Custom Properties.

Data Visualization 71

Data Visualization Analytic Tools Customer Experience Customer Feedback 71

Roy Madden

AUGUST 17, 2021

THE CUSTOMER WillowTree, Digital Product Consultancy. Started using Feedly For Cybersecurity: 2020. Consuming information fast so he can quickly share actionable insights across the company. THE SOLUTION Reducing the volume of information to only critical insights. do their jobs better and be safer.

Data Visualization 87

Data Visualization Reporting Tools Research Software User Testing 87

Gainsight

OCTOBER 14, 2020

Welcome to Day 1 of Pulse for Product, our inaugural event geared towards those in product management roles. With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . Yes, you read that right. Yes, you read that right.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

UX Planet

DECEMBER 11, 2023

The goal of this post is to provide facts, links, pricings, and compiled feedback (when available) for the courses that are active today (or soon!), UXCC Student Review(s): “[T]he feedback I received in this course is worth the money. CareerFoundry (CF) — Voice User Interface Design Course ? as of the last month of 2023.

Technical Review 75

Technical Review Certifications Software Review Feedback Software 75

Roy Madden

DECEMBER 3, 2019

You can ask Leo to look for any of those named entities (and their known aliases) and prioritize articles that are a match. This feedback is channeled to the Feedly ML Team and to the datasets used to train Leo, making topics increasingly more accurate and relevant over time. Leo continuously learns from your feedback.

Artificial Inteligence 66

Artificial Inteligence User Testing Feedback Software Research Software 66

Intercom, Inc.

SEPTEMBER 17, 2020

Their mission is born out of the desire to bring transparency to the workforce and to offer a platform for colleagues, peers, and leadership teams to honestly share information about salary, culture, career advice, and industry insights. I called my mom and I asked her if it would be okay to join this no-name company that my friend started.

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

The Product Coalition

APRIL 26, 2021

Source : Scrum Guide 2020. Download the ’Scrum Anti-Patterns Guide’ for Free The Usefulness of Team Metrics Generally speaking, metrics help to understand the current situation better and allow us to gain insight on change over time. The Scrum Team identifies the most helpful changes to improve its effectiveness.

Data Visualization 89

Data Visualization Information Reporting Tools Agile 89

Gainsight

JANUARY 12, 2021

In this interview, our CEO, Nick Mehta, speaks with the Senior Manager of Scaled Customer Success at Adobe , Marissa Barcza. . Read on to see how she thinks about scaling enterprise products and customer success for small to midsize companies, including some that are just starting to sell products online for the first time.

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. Pulse 2020 – Back to Moscone (Or So We Thought).

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Great support is key for retention.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Business of Software Conference

MARCH 5, 2021

I’ve run my last BoS event, signed off on my last newsletter, and deleted myself from the ‘Meet the Team’ page. Lesson #1 – Make Your Users Awesome. The first BoS video I watched was Kathy Sierra’s seminal talk from BoS USA 2012, ‘ Building The Minimum Badass User ’. As I write this, it’s my last week in the job.

Customer Experience 52

Customer Experience CTO Events Customer Feedback 52

Gainsight

MARCH 19, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They are kind, optimistic, helpful, and they take really good care of customers. Success has frequent, meaningful interactions with customers. Sales determines what types of customers to target and close.

Weak Development Team 59

Weak Development Team Data Visualization Reporting Tools User Testing 59

Intercom, Inc.

OCTOBER 10, 2019

As the publisher and founder of Rosenfeld Media , he works with authors and speakers to try to make sense of the user experience and how it can make the world a better place. There was also something called the User Experience Network, which didn’t quite ever succeed, but I see people still trying to do it today.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Gainsight

MARCH 9, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They are kind, optimistic, helpful, and they take really good care of customers. Success has frequent, meaningful interactions with customers. Sales determines what types of customers to target and close.

Weak Development Team 52

Weak Development Team Data Visualization Reporting Tools User Testing 52

The Product Coalition

APRIL 5, 2020

Based on A True Story: A Website Usability Test with A Forensics and Cybersecurity Specialist The following article, while it’s based on true events?—?the the names, characters, businesses, places, events, and identifying details have been changed to protect the reputations and privacy of all parties involved.

Systems Review 78

Systems Review Software Review Research Software User Testing 78

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

PMLesson's Ace the PM Interview

AUGUST 8, 2022

Google is one of the tech industry's largest employers and has certainly made a name for itself when it comes to workplace culture. Events Google hosts a multitude of professional events year-round, each one providing an opportunity to mix and mingle with fellow employees, as well as other industry professionals.

Technical Review 52

Technical Review Data Visualization Engineering Naming 52