UX Planet

MAY 27, 2025

Finance faces the same reality: bold, user-first design delivered through seamless digital platforms is what separates the leaders from those destined to become footnotes. Leverage Technology to ElevateValue If youre not yet using AI, machine learning or personalized insights, youre already falling behind.

Finance 99

Finance Research Software Feedback Software Analytic Tools 99

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 147

Analytic Tools Data Visualization Reporting Tools Startups 147

Product Talk

DECEMBER 7, 2022

In my continuous discovery framework, I argue teams need to discover opportunities and solutions. When discovering solutions, the goal is to match each solution to a specific need, pain point, or desire. If you work on software that your internal colleagues use (e.g. Tweet This. Who should conduct customer interviews?

User Testing 294

User Testing Reporting Tools Customer Experience User Friction 294

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

NOVEMBER 23, 2023

Growing market investments indicate that digital health solutions are becoming more sophisticated and widely accepted. In today’s healthcare, digital technology is becoming increasingly vital. The multifaceted service platform is the solution to the industry’s key challenges.

Research Software 146

Research Software Analytic Tools Reporting Tools Data Visualization 146

UX Planet

JUNE 1, 2025

Over time, it has evolved from a simple set of metrics into a comprehensive system for understanding user behavior at each stage of the product journey PostHog,2023. Additional statistics reinforce this argument: 74% of SaaS companies consider their product the primary driver of growth OpenView, 2022.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Here, we have listed a few popular customer segmentation software options and described their pros and cons. Moreover, you will learn what data each tool provides and how to use them to accomplish tasks. What is a customer segmentation tool? Dozens, hundreds?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Reporting Tools 98

Userpilot

AUGUST 24, 2022

Are you wondering which SaaS automation tool to use for your business? In this guide, you’ll learn about the best automation tools you should be using in your SaaS. SaaS automation is a way of making manual processes automated with the use of a SaaS service. Hootsuite is an all-in-one social media automation tool.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Productside

AUGUST 26, 2022

. in our “Behind the Product” series, we highlight Product Management concepts used in the products and services in today’s market. . For NASA that is the Space Launch Systems (SLS), developed over the past 11 years and set to launch on August 29, 2022. The mentality is to fail fast and figure out solutions quickly.

Reporting Tools 156

Reporting Tools Technical Review Systems Review Agile 156

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. Since then, in anticipation of Intercom’s R&D plan for 2022, we started looking at our internal cadence of productivity and kicked off a project to evaluate each process from ideation to shipping. This is our first episode of 2022. Paul, how are you?

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Modus Create

JANUARY 9, 2025

From iPhone to AI By Patrick Sheridan Posted in Digital Transformation , Product Published on: January 9, 2025 Last update: January 9, 2025 How lessons from the mobile boom can help navigate the new era of software development Were going to make some history together today. AI software spending is forecasted to grow to $297.9

Analytic Tools 40

Analytic Tools Reporting Tools Software Developers Software Development 40

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? With the rapid growth of technology, each year brings with it new trends. Let’s go over the ones for 2022 and how they will influence your product. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

The Product Coalition

JULY 1, 2022

As more industries are developing a mobile-first approach and there are more mobile app data than ever, look for a mobile app analytics dashboard tool that’s easy to use for the whole team. Now that you’ve got an idea of the foundation of your dashboard and who you want to show, it’s time to find a dashboard solution.

Data Visualization 145

Data Visualization KPI Analytic Tools Research Software 145

Userpilot

AUGUST 18, 2022

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. Keep an eye on immersive CX technologies, like VR and AR. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

UX Planet

MARCH 3, 2025

The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. of marketers reported higher conversion rates in 2023 compared to 2022, as per the samesource. With our tool, she streamlined tasks and found balance.

User Testing 59

User Testing Research Software Data Visualization Reporting Tools 59

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. If you sell software today, there’s a 99.9%

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

eG Innovations

MARCH 31, 2025

NIS2 was adopted in December 2022 and the deadline for implementation by EU member states was October 17, 2024. The full text of the NIS2 Directive can be found, here: Directive – 2022/2555 – EN – EUR-Lex. Incident Reporting One of the most specific and stringent requirements of NIS2 is timely incident reporting.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Enterprise 52

Userpilot

OCTOBER 21, 2022

Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Customer relationship management (CRM) refers to the strategies, processes, and technologies used to build and maintain relationships with customers. Automated customer service relationships.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

UX Studio

JUNE 30, 2022

Book a free consultation with us and use our responsive web design services to give your users the experience they deserve. While in the case of responsive design, the design automatically adapts to fit the platform and screen size of the used device, providing a consistent user experience. Why invest in responsive web design services?

Reporting Tools 103

Reporting Tools User Testing Customer Experience Product Research 103

Alchemer Mobile

NOVEMBER 1, 2024

In 2022, 3.8 Always test, test, and test again. With these mobile survey best practices, and the help of powerful digital survey software like Alchemer Digital , you can turn your mobile app into an engine for ongoing feedback, continuous improvement, and greater customer satisfaction.

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

Userpilot

AUGUST 20, 2024

Beable Education is an e-learning platform designed to enhance literacy and prepare K-12 students for life and career success. TL;DR Challenge : Beable needed a tool to showcase their product’s value , communicate with students directly, train teachers, collect feedback , and analyze user engagement.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Product Talk

NOVEMBER 16, 2022

Teresa shared this goal at the beginning of 2022 when describing her plans to scale the impact of Product Talk. If Ellen’s name sounds familiar, you may recognize it because she’s both an active member of the CDH Slack community and was featured in a Product in Practice post about involving engineers in assumption testing.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

UX Studio

OCTOBER 11, 2022

People fall in love with the experience , not the technology behind it. 75% of American consumers pointed out that knowledgeable staff, friendly service, and efficient and convenient usability matter most to them. Reduced cost of service and marketing. Promote positive interactions by making technology feel more human.

Customer Experience 85

Customer Experience User Testing Analytic Tools Customer Feedback 85

UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

Mind the Product

JANUARY 23, 2020

According to Business Insider , influencer marketing is now an $8 billion industry, and on track to be a $15 billion industry by 2022. Needless to say, the way we test, build, market, and iterate on our products is different in an influencer-driven world. 33% of millennials trust a blog review for their purchases.

User Testing 170

User Testing Marketing Reporting Tools Product Research 170

Userpilot

OCTOBER 20, 2023

The future of product management leans heavily towards data-driven decision-making, utilizing product analytics to extract actionable insights and conducting experiments like A/B testing. According to a McKinsey study, 65% of B2B companies promote self-service as the main acquisition channel. A/B testing in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Mixpanel

OCTOBER 27, 2021

Promo is a leading video creation platform for small and medium-sized businesses. Yariv Azatchi is the chief technology officer at Promo and is the man connecting between the products and data in the company. There are more than 30 video editing tools in the market. What makes it different from competitors?

Customer Experience 98

Customer Experience Data Visualization Reporting Tools Research Software 98

Userpilot

AUGUST 30, 2024

Uses humor to highlight the users’ pain points and position Userpilot as a no-code solution to track in-app user behavior. Demonstrates the value of its SEO tool through guides and educational content that directly addresses user problems. Then, the product person is presented with Userpilot as the solution to their problems.

Feedback Software 105

Feedback Software Analytic Tools Research Software Advertising 105

Userpilot

MARCH 7, 2022

Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. Brand24 wasn’t the first brand monitoring tool in the market, but they were determined to stand out from the crowd with the best Product Experience. How it started.

Analytic Tools 134

Analytic Tools Data Visualization Reporting Tools Technical Review 134

Modus Create

JUNE 9, 2022

Our recent report 2022 State of Digital Transformation unveiled that 57% of enterprises had adopted an agile framework for implementing digital initiatives. Source: 2022 State of Digital Transformation. The cost of running software has been heavily commoditized. Legacy systems can be brittle.

Reporting Tools 75

Reporting Tools Agile Data Visualization Customer Experience 75

Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Mixpanel

JANUARY 13, 2021

A year from now, on Jan 1, 2022, we’ll remove the Messages & Experiments feature from Mixpanel. In 2012, we launched a Messages & Experiments add-on (called “Engage” at the time), to make it simple to send emails, push notifications, and A/B tests to users based on their actions. Published January 13, 2021.

Data Visualization 69

Data Visualization Analytic Tools Messaging User Testing 69

Split

JUNE 23, 2022

Because features are the new tool of measurement, it requires us to change the way we develop. Development and testing can occur simultaneously. Experian , a credit reporting agency that aggregates information for over 1 billion people, is now leveraging feature management. This is what progressive delivery looks like.

Analytic Tools 87

Analytic Tools Reporting Tools Data Visualization Banking 87