Gainsight

FEBRUARY 21, 2025

Thats where a solution like Gainsights AI Agent for Slack can make a huge impact. Teams waste time switching tools, pulling reports, or waiting on others to surface the insights they need. Better team collaboration: Drop updates into shared Slack channels so CS, Sales, Product, and leadership teams can stay on the same page.

Data Visualization 59

Data Visualization Customer Feedback Reporting Tools Customer Experience 59

Modus Create

DECEMBER 10, 2024

Tips for achieving AI-led digital transformation What eight industry leaders want you to know By Modus Create Posted in Digital Transformation , Operations , Platform , Product Published on: December 10, 2024 Last update: December 10, 2024 AIs evolution from a buzzy trend to a business investment has taken many executives by surprise.

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Userpilot

AUGUST 27, 2024

Embarking on a career as a customer service representative involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer service representative. Looking into tools for customer service representatives?

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Product Talk

APRIL 17, 2024

Tell me a little bit about your team structure: how many teams, who’s on it, who reports to you? All product managers report to me, and we have five product teams up and running. We’re a scheduling tool, so obviously setting up the whole process is not a big deal. Stephanie: Absolutely. Teresa: Okay. Yes, great.

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Mironov Consulting

OCTOBER 19, 2022

And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn.   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers become a professional services/custom consulting company. Bug or feature?  

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Userpilot

JUNE 30, 2024

TL;DR A sales enablement manager is responsible for managing and supporting the sales team so they can effectively sell your company’s products or services. To grow as a sales enablement manager, there are a few tools you definitely need to know of. Surprisingly, however, these tools aren’t just limited to the sales function.

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TIBCO - Thought Leadership

OCTOBER 16, 2020

The push for digital transformation that was accompanied by an unexpected global pandemic has changed technology boundaries. And this has led to many complaints and service disruptions during the pandemic. Studies are finding that consumers faced digital service problems during the work-from-home push. trillion U.S.

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Userpilot

AUGUST 30, 2024

Starting a career as a customer service representative requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer service representatives, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

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Userpilot

AUGUST 28, 2024

Understanding the salary range for customer service representatives is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

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Usersnap

DECEMBER 8, 2021

Five wild predictions, two true stories and some solid solutions for product leaders. Nowadays, product leadership is becoming more collaborative , and product leaders work more and more with engineers, designers, sales, marketers. Product leadership is also becoming more data-driven. Get the report here. ??.

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ProductPlan

FEBRUARY 9, 2024

Sticking to inflexible annual planning cycles can introduce significant challenges in the era of rapid technological advancements. The static nature of traditional product planning cycles fails to consider quickly-improving technologies and unforeseen changes in the market. What should year-round planning look like?

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Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

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The Product Coalition

FEBRUARY 4, 2024

In reaction, my parents told me about the new car wash service that they started using. They tried to convince me to try the service, but I immediately said no. The car wash service is the same service. automatic reports). It was such a pleasure for them to drive in a clean car. Me and my parents use the same plan.

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Userpilot

MAY 30, 2024

After studying at Yale University, Eric began his career as a Senior Software Engineer at There.com. This book offers practical insights, stories, and tools for organizations navigating modern business challenges. The biggest startup opportunities in 2024 : Who better to get startup ideas from than a successful entrepreneur like Eric?

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UX Planet

JANUARY 4, 2024

Level Up Accessibility in 2024 Personal Resolutions for an Inclusive World [link] The New Year whispers promises of fresh starts and boundless possibilities. 2B] The CDC reports that 61 million adults in the United States have a disability. Let’s level up accessibility in 2024. Don’t become a bystander. ilr.cornell.edu.

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Modus Create

FEBRUARY 5, 2024

Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024.

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Userpilot

AUGUST 28, 2024

TL;DR A customer advocate is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improve products and services. Looking into tools for customer advocates? One of the biggest factors influencing your salary is your experience level.

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Userpilot

JUNE 28, 2024

TL;DR A sales enablement manager is responsible for managing and supporting the sales team so they can effectively sell your company’s products or services. To grow as a sales enablement manager, there are a few tools you definitely need to know of. Surprisingly, however, these tools aren’t just limited to the sales function.

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Userpilot

JUNE 17, 2024

TL;DR A sales enablement manager is responsible for managing and supporting the sales team so they can effectively sell your company’s products or services. To grow as a sales enablement manager, there are a few tools you need to know of. Surprisingly, however, these tools aren’t just limited to the sales function.

Data Visualization 52

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Userpilot

JUNE 12, 2024

TL;DR A sales enablement manager is responsible for managing and supporting the sales team so they can effectively sell your company’s products or services. Don’t say no to technology : Leverage the right tools to effectively streamline the sales processes, automate repetitive tasks, and empower the sales team to work more efficiently.

Data Visualization 52

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Userpilot

JUNE 26, 2024

TL;DR A sales enablement manager is responsible for managing and supporting the sales team so they can effectively sell your company’s products or services. To grow as a sales enablement manager, there are a few tools you need to know of. Surprisingly, however, these tools aren’t just limited to the sales function.

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Data Visualization Analytic Tools Feedback Software Research Software 52

Modus Create

JULY 31, 2024

If you, like me, enjoy working at the intersection of people and technology, I suggest you re-read Dale Carnegie’s timeless classic from 1936, How to Win Friends and Influence People. Why bother with a century-old book in 2024? The core of successful digital transformation is not your technology, it’s your people.

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Gainsight

MARCH 27, 2025

As International Womens History Month comes to a close, it’s a fitting moment to celebrate the powerful intersection of women in leadership and customer success. Learn more in our ebook, An Executive’s Guide to Preventing Churn Track Churn Reasons Implement AI-driven tools to predict churn and customer behavioral patterns.

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Data Visualization Analytic Tools Customer Experience Reporting Tools 52

Ronke PM

FEBRUARY 13, 2024

In order to build products and solutions that serve diverse communities successfully, we need leaders, product managers, and cross-functional team members to represent them. We are placed in a defining moment where we can employ intellectual bravery and fortitude to build products, solutions, and services that can improve people’s lives.

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Reporting Tools Customer Experience Leadership Research Software 52

Userpilot

MARCH 7, 2024

According to the World Economic Forum’s 2022 Global Gender Gap report – women represent just 36.9% of leadership roles. 78% of women in tech report feeling like they must work harder than male coworkers to prove themselves [Source: Trustradius , 2021]. It was an iPad interactive brochure and sales tool for sales centres.

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Technical Review CTO Coach Startups Feedback Software 105

Atlassian

JANUARY 27, 2022

Download our Q2 FY22 earnings report here. We’re building a cloud platform that lets us ship new capabilities and products quickly, as we’re beginning to see with Point A. Marty Hagewood, a software development manager at EMC Insurance Companies, experienced this first-hand. Fellow shareholders, Prefer a PDF? No worries!

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Reporting Tools Data Visualization Analytic Tools Research Software 52

The Product HQ

JUNE 1, 2024

In 2024, product managers must be able to use data-driven decision-making and understand the business side of the product development process. The product manager will then be able to apply their product development skills strategically with data-driven decision-making for an outstanding product that meets market needs in 2024.

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The Product HQ

MAY 10, 2024

According to Glassdoor , the average salary for a product manager is $155,611 as of 2024. Deloitte has shared that more and more businesses are embracing technology in their business processes and solutions. Companies hire product managers like you to find an adequate solution for them.

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Customer Experience User Testing Data Visualization Reporting Tools 52

The Product Coalition

JANUARY 12, 2020

It’s totally tool-agnostic?—?you The screenshots in this article are from an OKR performance tool called OHNO which no longer exists. This guide is tool agnostic, you can track OKRs on a whiteboard if you like?—?you You’ll find just by being listened to, they’ll be more open to solutions moving forward.

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Weak Development Team Research Software Onboarding KPIs Customer Experience 78

Product Innovation Educators

JUNE 17, 2024

What product managers need to elevate their careers Watch on YouTube TLDR In this episode, I share insights on developing essential skills for product management and leadership. This article summarizes key concepts and takeaways on developing essential skills for product management and leadership.

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Product Innovation Educators

MAY 20, 2024

It consists of four sections: Background: Provides context for the project, including why the company is pursuing it, the scope, the project team’s role, and any constraints or key technologies involved. Focus Arena: Identifies the target market, key technologies, marketing aspects, and competitors’ strengths and weaknesses.

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Research Software Reporting Tools Product Research Feedback Software 278

Product Innovation Educators

JUNE 3, 2024

Secondary research: Analyzing data from already available sources like market reports, competitor websites, and customer reviews. He has 30+ years of professional experience in product and leadership roles across large and small organizations and dynamic startups, and now devotes his time to teaching and helping others improve.

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Gainsight

MAY 16, 2024

Recognizing innovation and leadership in the customer success industry is one of our favorite parts of the entire event. Without further ado, here are the 2024 GameChanger Award Winners! The Architect: Lucid Software The first award is The Architect, a company that goes above and beyond to build a thriving customer community.

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UX Planet

DECEMBER 19, 2023

The world needs UX more than ever because, as technology comes to control every last formerly sacred domain of human existence, a failure to control that technology could literally mean the end of our species. And yet, companies show contempt for the discipline that makes technology controllable. ᴠᴇʀᴅɪᴄᴛ ᔕTu¶iD ?

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People-First Product Leadership

JANUARY 22, 2024

A 2022 Product School survey found that 45% of product managers felt their team lacked the necessary skills or experience (report behind paywall) A 2020 survey by Amplitude reported that 44% of product managers struggle with building and maintaining high-performing teams. Top that off with.

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Product Talk

MAY 7, 2025

The company had built several generations of APIs, but had not had success decommissioning older technology and moving customers to the new version. Garys job as the Senior Director of Product was to build the latest API and move customers to use it (instead of the old APIs), reducing the cost and risk of the older technology.

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Gainsight

JANUARY 31, 2025

However, valid security concerns cropped up almost immediately about the use of Gen AI platforms during their development. In our April 2024 report, The State of AI in CS , we found that data privacy concerns were one of the top barriers to adoption for CS teams. The leaky database allowed for total operation control takeover.

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