Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. Three reasons companies get this stuff wrong. 3 Brand stretch.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Product Innovation Educators

AUGUST 19, 2016

Should product managers be technical? Some stress technical skills and even engineering or computer science degrees. For some organizations, technical chops are most important for product managers, but this is not the norm. Read just how technical (or not) you need to be… https://under10consulting.com/articles/technical/.

Data Visualization 127

Data Visualization Weak Development Team Customer Feedback Research Software 127

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. ” “You can have the greatest technology, but I’ve got news for you. Are you ready?

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. Bonus points for clarity. A Personal Sore Point. <soapbox>

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Modus Create

MARCH 14, 2023

We have consciously excluded IT companies to demonstrate how digital transformation isn’t exclusive to technology firms. By automating almost 30% of the process, AutoFin has significantly reduced the time for reviewing credit applications. Its stock went from $38 at the end of 2012 to $120 in seven years. Sephora used Aha!

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

JUNE 17, 2019

Meanwhile, the market offers turnkey development and implementation for just about any technological solution. combined with carefully carried out due diligence?—?can Successful Banks Use Flexible Technologies to Organize Processes “The goal is to establish an Agile center of gravity around our company”?—?German

Banking 113

Banking Development Team Review Software Review Technical Review 113

The Product Coalition

JULY 2, 2022

When I participated in the live discussions about the same topics, I realized that some of the gaps are due to perspective: So many of the companies I work with (either the few that I am personally consulting to, or among the CPO Bootcamp participants) are startups or scaleups, and only a small number are larger corporations.

Workshop 147

Workshop Customer Feedback Technical Review Product Research 147

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” Since then, new technologies, such as Amazon and smartphones, have significantly increased the quantity of data available to organizations. Amazon’s website utilizes the same logic.

Data Visualization 142

Data Visualization Analytic Tools Reporting Tools User Testing 142

Mironov Consulting

JUNE 28, 2018

So a prospect might agree that “if your tech support chatbot will really cut our live support calls by 25%, I’ll buy it,” but there’s probably a pilot production phase where we have to demonstrate effectiveness. And enterprise tech companies hire high-powered sales teams. Interview both users and buyers.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m I’m ignoring deep tech and foundational AI research companies, for the sake of this conversation). Who wants to buy ads against the same audiences as major credit card or airlines?

User Testing 105

User Testing Research Software Feedback Software Startups 105

Gainsight

MARCH 31, 2020

So, to some extent, they are a bellwether for technology. Huge spikes in churn are likely due to vertically-oriented businesses. This type of change is usually due to a massive wave of bankruptcy, shutdowns, or layoffs in a specific industry or set of industries. Forbes Cloud 100 ) and publicly-traded SaaS companies (e.g.,

Research Software 105

Research Software Product Research Technical Review Software Review 105

Reveal

AUGUST 24, 2022

Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Airlines: Drill down into flights statistics by route, airport performance, and aircraft maintenance needs.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Mironov Consulting

APRIL 15, 2023

 That each week they leave a fresh gift (💩) for the tech side to clean up – displacing whatever was planned.  But Deep dives into obscure technical requirements isn’t the fastest path to a signature.  But if we see this as a systemic problem, it can be less about individuals.  More

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Intercom, Inc.

OCTOBER 21, 2021

If you had a bad experience back then, you couldn’t go online and rave about it on social media or post a bad review. In the news here today, there’s an airline I won’t name that canceled over 2,500 flights over the past couple of days. I talked about this airline a moment ago. None of that existed.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

The Product Coalition

SEPTEMBER 21, 2023

Rather than selling jet engines, the company now offers commercial airlines a service known as power by the hour. The transition to outcomes starts with understanding the customer’s needs and figuring out how to use physical assets, digital technologies, and customer data to deliver the desired outcome.

Roadmap 146

Roadmap Onboarding KPIs Customer Feedback Customer Experience 146

Agile Velocity

MAY 3, 2024

Regularly Review and Adjust : Regularly review and adjust metrics based on changing business needs, lessons learned, and feedback from stakeholders. Agility in Action: Southwest Airlines (Agile Transformation Case Study) We helped Southwest through their third Agile Transformation and second SAFe implementation.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you've already decided you want to work closer to tech and are ready to start making the transition to PM, you're on the right page! Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you've already decided you want to work closer to tech and are ready to start making the transition to PM, you're on the right page! Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Reveal

AUGUST 31, 2022

Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Airlines: Drill down into flights statistics by route, airport performance, and aircraft maintenance needs.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

Modus Create

MARCH 16, 2020

The travel industry as a whole (hotels, tourism, and airlines) is experiencing significant cancellations from consumers. Liquidity: The economic downturn of capital markets combined with a reduction in production due to limited inventories and production slow down impact businesses’ access to credit.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

Atlassian

JANUARY 13, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Explore the Atlassian Marketplace to find more code-quality apps and code review apps.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Why is Customer Engagement Important?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Research Software 98

freshtrax

AUGUST 20, 2019

I’ve been in the ad and marketing industry for many years, so I just reached out to many travel and digital marketing agencies and did some press reviews too. A: Most people see me as an alien coming from another planet because of the technology I introduce and the technical terms I use. I started building and creating leads.

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

Agile Velocity

OCTOBER 7, 2022

Sometimes you can’t choose the release date due to an immovable timeline or event. The most important outcome of PI Planning is that we’ve reviewed our plan and everyone agrees on the plan. The elevator pitch should be given in non-technical language. It makes for a very interesting form of peer review.

Technical Review 52

Technical Review Systems Review Events Airlines 52

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable. Not convinced?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 14, 2023

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. Technical knowledge is required to get the maximum out of this product. If you check the product review sites, most people like using UserGuiding. Pros of Spekit?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Sachin Rekhi

MAY 17, 2010

The key enabling technology behind Mint is a company called Yodlee which developed the interfaces to connect to your bank transactions. Everytime I get an itinerary confirmation from an airline, I simply email it to plans@tripit.com and Tripit lets me rest assured that the rest of my travel experience will be extremely simplified.

Data Visualization 60

Data Visualization Customer Experience User Testing Travel 60

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Userpilot

FEBRUARY 28, 2023

With numerous options for no-code growth tools available on review sites, selecting the best one can be overwhelming. According to no-code advocates, technology should enable and facilitate creation, not act as a barrier. Technical knowledge is required to get the maximum out of this product. What users say about UserGuiding?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

FEBRUARY 21, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 24, 2023

Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Easy to create flows, even for non-technical team members. Pros of Whatfix? Here are its pros.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Here are the main ones you should consider: There’s a steep learning curve and a fair amount of technical knowledge required to create WalkMe user guides and get them implemented the way they’re intended. Here are some reviews from real users.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

The Product Coalition

OCTOBER 23, 2019

TripAdvisor and Foursquare encourage users to share their photos, while Booking.com and Airbnb invite them to leave reviews. Source: Padi Travel blog Sophisticated Technologies Will Steal The Show Savvy travelers of the future will choose the travel service that completely resonates with their evolving needs.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Here are its pros: Easy to create flows, even for non-technical team members. Mostly they are related to complications for non-technical people and instability. You can find more reviews on G2 or Capterra.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52