Userpilot

NOVEMBER 27, 2024

They show browser information, error messages, and precise user actions leading to technical issues, streamlining the debugging process. Imagine you’re building accounting software, and you’ve just launched a new feature, automated bank reconciliation. You can also act on the insights by creating in-app flows and messages.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Intercom, Inc.

APRIL 29, 2020

We also used in-app messages to avoid exacerbating already high levels of email fatigue. It’s the little things that you do which ensure your message is received by customers in non-spammy, meaningful ways. Would massively recommend Intercom as a support product – great UX for both sides, and very powerful.??????.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Userpilot

SEPTEMBER 9, 2019

Recently, more and more SaaS companies have started to see the value in great UX writing. We’re going to look at some of the biggest UX writing mistakes you can make. Good UX writing can drastically improve user adoption, feature activation, and increase retention. Great microcopy often goes unnoticed.

UX 95

UX Customer Experience Banking User Testing 95

The Product Coalition

AUGUST 10, 2021

Use customer input data wisely to avoid asking for the same later Performing multiple transitions on my bank is such a hassle. But not all elements of UX hold the same amount of criticality when making a Product friendly. But friendly does not only mean UX. This means not through customer service, or Contact us vague messaging.

Customer Experience 158

Customer Experience Customer Feedback User Testing Feedback Software 158

The Product Coalition

MARCH 17, 2021

This design style belongs to a family of patterns called Dark UX Patterns. In this article, I will be sharing some examples of Dark UX patterns, why they are used, and how they affect relationships with users. Here are some popular examples of Dark Patterns in UX Misdirection with color: It is the easiest way to misdirect users.

UX 106

UX Research Software Customer Experience Data Visualization 106

Userpilot

FEBRUARY 7, 2022

Here at Userpilot, we talk a lot about how to design your UI effectively , but sometimes I think that bad UX examples are even more instructive. To take your understanding to the next level, you can study the UX mistakes made by other SaaS companies , not just your own. So, here’s a collection of bad UX examples from SaaS tools.

Analytic Tools 98

Analytic Tools Research Software Feedback Software UX 98

UX Studio: Product Management

FEBRUARY 20, 2018

I had felt excited about e-commerce UX since I bought my first sneakers on eBay. As years went by, I became a UX designer and finally had the chance to make my dream come true. In a project revolving around e-commerce, UX research has to focus on the journey the user goes through while preparing for, in the act of and after shopping.

User Testing 109

User Testing UX Product Research Research Software 109

Userpilot

MAY 30, 2025

Banking apps celebrating feature adoption miss the point of their mobile applications. ” So someone switching from urgent Slack messages to your app isn’t fully present yet. A user abandoning signup and completing it 3 days later doesnt signal a UX issue. Mobile users also carry something called attention residue.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. Based on a survey of mobile banking users, there are a few reasons why potential customers abandon this much-needed part of the application process on mobile: Too complicated. Short attention span.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

Userzoom

APRIL 17, 2019

Our theme this year was on the democratisation of UX, with our speakers discussing how they spread user research education and insights throughout their organisations, and all the successes and challenges they’ve encountered. So when you have UX functions across all three locations, that’s quite difficult to manage.

User Testing 117

User Testing Product Research Research Software Customer Feedback 117

Userpilot

SEPTEMBER 12, 2019

I recently wrote about some of the most common UX writing mistakes that I see SaaS companies make. This time, I wanted to share some UX writing best practices. Now, there are quite a lot of UX writing best practices that I could share with you, but I know you probably don’t have the time to read a whole book on the subject.

UX 88

UX Customer Experience User Friction Messaging 88

UX Planet

JANUARY 22, 2024

It can be ideas about the big problem, like “how to make the user engage more with our product,” or a smaller interaction issue related to the UX and the visual design, like choosing between infinite scroll or pagination. USERS: Bank account managers. But it is not like that; we often struggle to find ideas for the products we work on.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Artificial Inteligence 97

freshtrax

APRIL 18, 2023

This Zambian-born designer worked as an architect in South Africa, studied design at Stanford University, and currently works as a UX designer in Tokyo. Akiko Sakamoto Akiko works as a UX researcher at Btrax. For example, Discovery Health, an insurance company, offers a service that successfully combines banking and insurance.

Research Software 98

Research Software UX Customer Experience Banking 98

UX Planet

NOVEMBER 18, 2024

Learnify — UX/UI design of the online courses platform 4. Inno — Registration process on digital banking platform 6. Feedback Give users visual confirmation of successful actions through animations or messages so they know they’re moving in the right direction. This allowed people to learn the product faster and feel confident.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

OCTOBER 13, 2022

And finally, a new tooltips feature – our first ever customer-initiated message type. Intercom customers typically see a 31% increase in engagement after implementing in-product messages”. Messaging has taken over our personal communication, and now we’re seeing in-product messaging taking over in business from phone and email.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

PMLesson's Ace the PM Interview

MARCH 4, 2025

Using Telnet or NetCat, create a chat server that allows multiple clients to connect and send messages to one another. How would you engineer features to improve the accuracy of a toxicity detection model in chat messages? Create a story bank of behavioral question answers that align with Discord’s working principles.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

Userpilot

JUNE 10, 2025

Userpilot’s AI-powered localization also empowers you to speak your users’ language without breaking the bank on human translators. Trigger contextual in-app messages Contextual messages help to improve the user experience by showing them what to do at the right time without cluttering the UI. Tap Profile → Edit → Save”).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

The Product Coalition

MARCH 15, 2023

The importance of good user onboarding Given the variety of different fintech apps available, like banking apps, and trading platforms, convincing people to download yours is a challenge. The KYC process shouldn’t remind users of the stress of visiting the physical bank, but rather like a seamless part of the registration process.

Onboarding KPIs 158

Onboarding KPIs Analytic Tools Research Software Data Visualization 158

UX Studio

SEPTEMBER 4, 2019

So I ended up a UX designer, but my heart started to beat faster and louder when I first woke up to the truth: Writing makes up a determinative part of UX. As I always try to dive ever deeper into the field of UX writing, I also try to look for inspiration and information from key persons. How would you define UX writing?

UX 79

UX Customer Experience User Testing Technical Advisors 79

Userpilot

SEPTEMBER 10, 2022

When banks decline payments, they can implement a hard or soft decline depending on the situation. A soft decline refers to situations when banks can approve the transaction but encounter an issue. Banks will not process the transaction because it suspects fraud or thinks it’s processing a stolen credit card.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

The Product Coalition

JUNE 21, 2021

UI Accessible Messaging Messages in a user interface (UI) that help anyone use software are known as accessible messaging. Accessible messages can also ensure users help themselves whenever mistakes happen. Accessible messages can also ensure users help themselves whenever mistakes happen. Use common language.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Modus Create

MARCH 14, 2023

It shifted its focus away from children to their parents, i.e., banking on nostalgia to drive sales. DBS Bank — Higher Productivity with Process Automation Banking DBS Bank’s Institutional Banking Group’s relationship managers used to prepare detailed financial analyses for each credit application.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

JANUARY 20, 2025

However, an error message kept popping up when I tried to input my details. Session replays provide a visual playback of user interactions, helping your team uncover the core of the problem and speeding up the handoff process between customer support, engineering, product, and UX teams.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

Userpilot

AUGUST 12, 2024

For example, Userpilot caters to different user personas : product managers, marketers, customer success teams, and UX/UI designers. By leveraging these segmentation methods, e-commerce companies can tailor their website experience, product offerings, and marketing messages to align with specific customer groups’ wants and needs.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

DECEMBER 19, 2022

A notification is a message or alert popup companies use to send information to users. Here are some notification UX best practices: Personalize your messaging to increase engagement. Internal notifications, also called in-app messages , are sent to users within the product. Let’s begin! What are notifications?

Feedback Software 98

Feedback Software Reporting Tools User Testing Customer Experience 98

UX Studio: Product Management

OCTOBER 9, 2021

Like with most jobs, for us – UX Researchers – this meant moving our daily communication online, including research, creative processes, and communication. In July, we interviewed four UX researchers from Hungary. Our goal was specifically to focus on how UX Research as a profession has changed in Hungary.

Positioning 108

Positioning User Testing Customer Experience Research Software 108

UX Planet

DECEMBER 26, 2023

There’s a fine line between boring and messy; inside that line, there’s “I get the message, cool”. These links offer hundreds of sub-links, more references, additional work, more inspiration, and resource banks. TakeProfit: Empowering Traders to Take Profit With a Community-Driven Research Platform. Inspiring people — R.

Transportation 105

Transportation Entertainment Banking Branding 105

Userpilot

JANUARY 15, 2024

The fintech customer experience is a key differentiator between legacy financial services (brick-and-mortar banks) and emerging fintech establishments — such as neobanks, cryptocurrencies, or blockchain wallets — because it shows prospects that your platform is fast, safe, and reliable. Try Userpilot and book a demo today!

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

UX Studio

JUNE 25, 2019

I’ve collected five of the dozens of interesting traits for the elderly I’ve come across during my projects as a UX researcher. Think of a bank website or application: How much time can we save for a senior if they can learn how to transfer money over the internet instead of waiting in line? Continue learning with UX studio.

Research Software 98

Research Software Feedback Software User Testing Product Research 98

Userpilot

AUGUST 6, 2023

The omnichannel approach dictates that these different digital channels should all connect seamlessly and integrate with one another to ensure consistent messaging while catering to customer needs. Furthermore, inconsistent messaging could also give new users the wrong expectations and thus make it hard to retain them in the long run.

Customer Experience 97

Customer Experience User Testing Customer Feedback User Friction 97

Userpilot

APRIL 12, 2023

Onboarding checklists and in-app messages will help you onboard your users and help them develop the right level of competence. You can then implement it with in-app messages , checklists, interactive walkthroughs , and a resource center. Look for friction points and remove them to help users activate. What is user adoption?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

UX Studio: Product Management

APRIL 15, 2021

‘The Social Dilemma’ was wrong: most UX people are not here to manipulate you, but to make people’s lives better. For many, it can seem like the world of UX is made of the latest trends, mind tricks, tools and methods. Just ride the UX flow. In the meantime, we were also collaborating with a large bank.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

UX Studio

JANUARY 8, 2018

After several iterations, they decided to hire drama teachers to write the different messages. As a UX designer, should I start building design skills for voice-enabled devices or conversational interface design too? Or I’d participate in a design challenge here at UX studio. What would a bank assistant’s answer look like?

Feedback Software 90

Feedback Software User Testing Product Research Reporting Tools 90

Userpilot

MAY 3, 2022

Use in-app messaging like modals and slideouts to make sure users are always up to date with what’s new in your product. Mistake #8: Not using the right UX microcopy. Mistake #8: Not using the right UX microcopy. You can’t bank on your UI alone to make people take the required actions. Timing is important.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback User Testing 98

Mironov Consulting

JUNE 28, 2018

It’s a more precise, if less emotional, version of a May talk for Lean Product/UX SV meetup. Design a change to our new customer signup flow or product-level messaging; deploy to 0.5% Here are some thoughts on company-wide structural differences and how we product managers get our work done. What’s B2B?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

UX Studio

OCTOBER 11, 2022

What is the Difference Between UX and CX? How Does UX Help Digital CX? banking (75%), . The message is clear: your brand needs to provide an outstanding digital customer experience, or your audience will switch to your competitors. . The first step toward excellent digital CX is providing good UX. hotels (74%).

Customer Experience 85

Customer Experience User Testing Analytic Tools Customer Feedback 85

The Product Coalition

MAY 14, 2018

PingPong’s main audience is UX professionals with a strong focus on user research: UX researchers, UX designers, and Product Managers. I was a bit surprised when a student who was pursuing UX studies contacted me for a user research he was assigned. We have our bank accounts here and we have been super happy since then.

User Testing 60

User Testing Research Software Product Research Customer Experience 60