Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 250

Feedback Software Reporting Tools Product Research Data Visualization 250

Mironov Consulting

JULY 27, 2023

” Product: “We’re endlessly creating and updating demos, decks, product bulletins, release dates/roadmaps, FAQs, technical docs, checklists, cheat sheets -- but Sales hardly uses any of them, and still expresses deep frustration with us.  Sales   “ BNP Paribas is the largest bank in France.  We

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Mind the Product

JULY 24, 2019

Whether you’re working on a consumer app in Singapore, a SaaS product in San Francisco, or a challenger bank in London, we all struggle with the same challenges – and we can learn how to deal with them by coming together as a community. We always talk about the “Build – Measure – Learn” loop of lean product development.

Research Software 143

Research Software Feedback Software User Testing Product Research 143

Mironov Consulting

APRIL 15, 2023

On either side, it’s easy to assume bad intent or have this get personal.  Almost  (Hint: replacing everyone on those teams doesn’t seem to fix the problem.)  When prospects say they need something, sales teams mostly take them at their word.

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

ProductPlan

MARCH 18, 2022

For this reason, product teams need to develop a process for idea management. Your sales team probably doesn’t sketch up database schemas in their spare time and your programmers hopefully aren’t spending too many hours dreaming up catchy marketing slogans, but there’s no shortage of sources for ideas. There are no guarantees.

Idea Management 105

Idea Management Feedback Software Systems Review User Testing 105

The Product Coalition

APRIL 2, 2019

Developer to Consultant to Product Manager If you asked me 5 years ago, I didn’t even know what Product Management was. I started off my journey as a UI developer at PayPal Engineering Singapore. These roles gave me opportunities helped me gain exposure on how to develop web applications for users. Product Management Journey?—?Developer

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Weak Development Team Consulting Product Management Product Manager 60

ProductPlan

DECEMBER 1, 2021

The product team must then develop and execute its product strategy within those boundaries. Instead, they fund operations from their bank accounts. The founding team sees long-term value in not having to make decisions based on the demands of outside owners. Instead, they fund operations from their bank accounts.

Product Strategy 98

Product Strategy Strategy Onboarding KPIs User Testing 98

The Product Coalition

SEPTEMBER 14, 2019

How NOT to manage a Startup As a product manager, I led 2 teams in my recent startup gig with a lot of uncertainty, distractions and constant changes that impacted the engineers. A startup that is trying to scale, there are good and bad times. Leadership asks the product teams to work on a feature that 1 big client requests.

Startups 64

Startups Weak Development Team Vision Leadership 64

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. They also said they wished they had a clearer product roadmap strategy. If your app serves as a time-saving support tool for banking customers, these things will look very different compared to a level-based gaming app seeking to monetize.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams. Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

MARCH 29, 2022

Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

The Product Coalition

FEBRUARY 28, 2019

Most fintechs have built their flagship product on top of infrastructure owned by a traditional FI; Chime partners with The Bancorp Bank , Acorns works with Lincoln Savings Bank to issue debit cards. What do you use to help yourself and your team stay on track? The Splitwise mobile team uses Github quite heavily.

Finance 69

Finance Weak Development Team Banking Customer Experience 69

Intercom, Inc.

JULY 7, 2022

According to the World Bank Group, one billion people, or 15% of the world’s population, experience some form of disability. So why is it that accessibility is not a priority when developing software? Accessibility lies at the foundation of the product development pipeline. Why was a system like that not in place already?

Research Software 118

Research Software Product Research User Testing Weak Development Team 118

Roadmunk

MAY 15, 2018

Overseeing a team of 11 product managers, Ben is a step removed from managing the actual product at Venmo. And how does a product team lead handle hard decisions? It’s a conversation that’s beneficial not only to product team leads, but also any PMs looking to understand their leads more. Is that true?

Weak Development Team 60

Weak Development Team Research Software Feedback Software Product Research 60

Alchemer Mobile

MARCH 18, 2021

During the webinar, you can engage with Team Apptentive by chatting along, I hope you do that. The team will let you know if you are the winner, and we’ll connect with you to get your information so we can send you a prize. OK, so there are a couple of answers here, I’ll let the team decide. So make sure you do that.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Mironov Consulting

MAY 18, 2024

Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    Some are top-down command-and-control, others are freewheeling or consensus-driven or chaotically leaderless or run by a CEO who had a bad childhood. 

Technical Advisors 64

Technical Advisors Technical Review Weak Development Team Product Research 64

Product Talk

FEBRUARY 8, 2017

Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. into context and help product teams know what to use when. Jobs to Be Done: A Roadmap for Customer-Centered Innovation.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Amplitude

MAY 30, 2018

We are thrilled to have David as a panelist at ROADMAP | NY Product Summit in May 31, 2018. As product managers, it’s our responsibility to make informed decisions about where to take our product and get the team fired up about executing on that vision.”. Out of school, I started my career as a financial analyst at a major bank.

Analytic Tools 60

Analytic Tools Data Visualization Weak Development Team Consulting 60

Mironov Consulting

DECEMBER 5, 2023

Pure revenue may be helpful for the Sales organization, since they probably need to hire 35% more account teams each year.  ”  “Once product/engineering give us hard dates tied to exact feature definitions and use cases and Ideal Customer Profiles, Sales can form the right account-based selling teams.” 

Data Visualization 78

Data Visualization Strategy Weak Development Team Artificial Inteligence 78

Gainsight

JANUARY 28, 2019

Over time, CEOs develop a feeling for the sales leader they want, and the same will happen in CS—but it will take time. I was at an investment banking event in some totally over-the-top place—exactly what you’d imagine for an investment banking event—and there was a hike organized for the CEO attendees.

Customer Experience 63

Customer Experience Reporting Tools Data Visualization Banking 63

Userpilot

JANUARY 26, 2021

It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. How do you take action on those insights without taking time off your product roadmap? For example: customer testimonials from the sales and customer success teams. Which we know all developers love).

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

PMLesson's Ace the PM Interview

OCTOBER 6, 2021

This is especially true if you're looking to join the technical program management team. Those TPM candidates with a much deeper technical acumen will probably be better suited for the Infrastructure team. These are technical project retrospective , leadership & team collaboration , Facebook Values.

Technical Review 52

Technical Review Feedback Software Systems Review User Testing 52

PMLesson's Ace the PM Interview

JULY 13, 2020

From initial design and development through launch, upgrades, maturation, and eventually end-of-life, PMs are found wrangling other departments with competing priorities. It’s your responsibility to build the product roadmap. Leading a diverse team. So how do you decide? What Am I Getting Into? To ship a great product.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

The Product Coalition

JULY 24, 2020

Identifying and answering the most important questions Launching a socially responsible investing product was something the Nutmeg team wanted to do for a long time. It took a few years until the team felt the market for this product was mature enough. Additional information is never a bad thing at this point. guess what?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Business of Software Conference

JULY 2, 2019

You will probably recognise most of these techniques in action in your own organisation… Watch, and learn how to integrate design into your team effectively. Jane Austin (Director of Product Design, Babylon Health) – 10 Easy Ways To Irritate Your Design Team from Business of Software Conference. Upcoming Events.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40

Product Solving

AUGUST 26, 2020

Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. Adding friction in key parts of the product likely wasn't on the roadmap for Zoom , but responding to issues and adding it in was the right decision. Both features add friction to the product, not eliminate it.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Intercom, Inc.

DECEMBER 9, 2022

And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support. ” Computers were bad at that historically. Some are banks, which probably can’t afford one.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Business of Software Conference

JANUARY 16, 2020

I just save my marketing and sales team a whole lot of work I don’t have to tell you who my competitor is it’s assumed I don’t have to list every single feature half that stuff is table stakes. Unfortunately it works the same if I do a bad job. Let’s call it team collaboration for lawyers. in the valley.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Mironov Consulting

DECEMBER 17, 2023

  The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    Closing this $480k/year license deal is highly visible to the exec team and Board.  Their market strategy team realizes they need one more field mapped.    Far away.    Hard to see. 

Customer Communications 117

Customer Communications Reporting Tools User Testing Artificial Inteligence 117

Business of Software Conference

OCTOBER 1, 2019

Your product roadmap is not a model, an algorithm or an artifact, it is an ongoing political process that requires careful management of the relevant stakeholders. Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. Watch the video below.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Mironov Consulting

OCTOBER 26, 2016

Over the past year, I’ve done a half-dozen evaluations of product management teams at enterprise software firms. The need to “sell” the value of roadmaps and architecture to Sales. Engineering Teams Focus On Overall Productivity. How good are we at estimating stories and team capacity? Sales lives in a different world.

Research Software 87

Research Software Analytic Tools User Testing Data Visualization 87

Business of Software Conference

JANUARY 31, 2020

You can spend as much as you want on developing a product, but no one cares how much you spend – they only care about it’s value. So for those of you who don’t actually have a product team and just have engineering and sales you’ll know where to call me later. And your typical team costs you per year?

Weak Development Team 59

Weak Development Team User Testing Customer Experience B2B 59

Userzoom

JUNE 9, 2020

You know, the type of research at the end of development that often leads to lots of suggestions but are often too late to ever be implemented? Use your analytics, product teams, front-line customer teams, and explore all this data. The most common response I am seeing is reverting back to very late stage tactical research.

User Testing 121

User Testing Product Research Research Software UX 121

Product Club

DECEMBER 20, 2016

The first presentation was an overview what goes on ‘behind the roadmap at Busuu’ and how the team create a well informed product roadmap. Hugo answered the question we’ve all been wondering, how daqfuq do you start a bank from scratch and not just any bank but one that people love? Antoine Sakho – Busuu.

Feedback Software 48

Feedback Software Weak Development Team Product Management Product Manager 48

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40