UX Planet

NOVEMBER 18, 2024

How banks and fintech companies use dark patterns to influence your choices Continue reading on UX Planet »

Banking 97

Banking UX Technology 97

Alchemer Mobile

OCTOBER 2, 2024

In the world of digital banking, creating an app that truly resonates with users is no small feat. That’s why we’re thrilled to celebrate our partner Alkami Technology’s recent win as “Best Banking App” in Tearsheet’s 2024 Big Bank Theory Awards.

Feedback Software 100

Feedback Software Banking Reporting Tools Customer Feedback 100

Product Talk

DECEMBER 18, 2024

I then moved into an interaction designer role before there was a UX title. I was at dinner last night and this came up where a number of consultants were sharing about how we work with teams and one was a bank and they said they weren’t allowed to talk to their customers. We were like, yes, but everybody you know banks.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

UX Planet

JANUARY 15, 2025

Invest in UX writing: Use compelling descriptions and labels for CTAs. link] User Engagement Metrics: Essentials was originally published in UX Planet on Medium, where people are continuing the conversation by highlighting and responding to this story. Ideal for businesses with weekly usage patterns (e.g., e-learning, businesstools).

User Testing 105

User Testing Customer Experience Research Software Product Research 105

Lenny Rachitsky

MAY 15, 2025

Scale through platform investment: Rather than custom solutions, Revolut builds scalable platforms that enable a team of 300 people to ship credit products monthly across 50 countries—a function that typically requires 2,000 to 3,000 employees at traditional banks.

Weak Development Team 79

Weak Development Team Technical Review Software Review Feedback Software 79

Melissa Perri

JUNE 29, 2017

I went on being called a Business Analyst as I worked at banks and other financial services companies. I was doing a workshop for a very large bank when one of the attendees chimed in. I wasn’t called a Product Manager until I bailed out of that and landed in a startup. I rarely thought about it after that.

Product Management 325

Product Management Product Manager Product Research Customer Experience 325

UX Planet

JANUARY 22, 2025

Finance and banking: 85%90%. link] Customer Retention Rate: Essentials was originally published in UX Planet on Medium, where people are continuing the conversation by highlighting and responding to this story. SaaS companies typically rely on subscription models so CRR is expected to behigh. Telecom: 75%85%.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

TryMyUI

OCTOBER 10, 2019

The post Banking on bad UX: Finance website designs are failing gens Y & Z appeared first on TryMyUI Blog. Now, younger generations aren't buying in. How are financial website designs failing? How can financial institutions hope to rebound in the eyes of these tech-savvy and socially aware customers?

Finance 73

Finance Banking UX Blog 73

UX Studio

MARCH 12, 2018

UX storyboard creation seems like a slightly overlooked design technique. As a true fan of the technique, I want to walk you through all the whys and hows of UX storyboard creation in this complete guide. As a true fan of the technique, I want to walk you through all the whys and hows of UX storyboard creation in this complete guide.

Data Visualization 107

Data Visualization UX Research Software Analytic Tools 107

Intercom, Inc.

JANUARY 9, 2020

No one understands this better than Jared Spool , the co-founder of Center Centre , the two-year vocational school he helped establish in Chattanooga, Tennessee, with the goal of training industry-ready UX designers and equipping them with the skills they need to be successful on the job from day one. Predicting the future of UX.

UX 165

UX Customer Experience Research Software Data Visualization 165

The Product Coalition

FEBRUARY 27, 2021

Finding the right UI/UX design company in the over-saturated market might be a challenge. In this article, I’m sharing a list of the top 5 UI/UX design agencies in Poland for 2021 to help you find a trusted design partner more easily. At Crafton, you can receive an all-inclusive suite of professional UI/UX design services.

Research Software 95

Research Software Analytic Tools UX User Testing 95

Alchemer Mobile

JULY 25, 2024

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. 40% of banking customers are willing to leave their provider for a better digital experience alone! The first step to meeting these expectations is assessing your current experience.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

UX Planet

JANUARY 10, 2025

By providing modest incentives or bonuses for creating savings accounts or keeping deposits, banks and financial platforms can promote saving. Heres how each principle can be applied to develop better savinghabits: Reciprocity People feel obliged to reciprocate gifts or favors. Lets keep the conversation goingthanks for yoursupport!

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

NOVEMBER 27, 2024

Imagine you’re building accounting software, and you’ve just launched a new feature, automated bank reconciliation. In your session replays, it hides sensitive data like passwords, bank details, and addresses. The thing is, not all of them are relevant in a particular context. The best part?

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

UX Planet

FEBRUARY 25, 2024

UX DESIGN & UI DESIGN ONLINE COURSES A compass for self-taught designers My favorite UX and UI design courses — A compass for self-taught designers I help you choose So you want to become a designer, or improve your design skills? 10h Video + UX Training. Kennedy Learn UI Design by Erik D. Figma files inside Figma Academy 2.0

UX 98

UX User Testing Customer Experience Banking 98

UX Planet

MARCH 17, 2024

In the digital age, UX designers wield an invisible yet immense power. Just as a sculptor can craft a masterpiece or a gargoyle, UX designers have the ability to create experiences that empower or exploit. Ethical UX design prioritizes user privacy. Take a banking app, for instance. Ethical UX design ensures inclusivity.

UX 97

UX Data Visualization Customer Experience Banking 97

The Product Coalition

MARCH 25, 2022

Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform. Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

Nulab

MAY 27, 2021

From graphic design to UX/service design. In this episode, we invited Huang Weiming , Experience Designer at OCBC Bank to be our guest on the show. Currently, he is a designer with OCBC Bank where he is part of a team that helps craft delightful experiences across different touch-points.

UX 94

UX Banking Customer Feedback Customer Experience 94

Userpilot

JULY 27, 2021

Onboarding UX patterns might just be the unsung hero of the SaaS world. But what are the must-have onboarding UX patterns to build an effective interactive walkthrough ? Onboarding UX patterns come in 3 varieties: annotated UX, embedded UX, and dedicated UX. Onboarding UX Pattern Categories.

UX 98

UX Customer Experience Data Visualization User Testing 98

UX Planet

DECEMBER 15, 2023

It is now being used in UX design to create engaging experiences that echo with users long after they have left the interface. Storytelling in UX design is the art of using stories to create empathy with users and guide them through their digital journey with meaning and purpose. But, that’s not enough.

UX 105

UX Research Software Customer Experience Product Research 105

The Product Coalition

MARCH 17, 2021

This design style belongs to a family of patterns called Dark UX Patterns. In this article, I will be sharing some examples of Dark UX patterns, why they are used, and how they affect relationships with users. Here are some popular examples of Dark Patterns in UX Misdirection with color: It is the easiest way to misdirect users.

UX 106

UX Research Software Customer Experience Data Visualization 106

The Product Coalition

MAY 20, 2020

You take out a loan from a bank for whatever reason and you are given a grace period of a month or two to pay back the money you owe. Just like banks do. Technical debt and who is to blame Tales of a Product Owner: concentrated wisdom about project management, team creation and UX. You most probably know how credit cards work.

Banking 148

Banking UX Management Management 148

UX Studio: Product Management

FEBRUARY 20, 2018

I had felt excited about e-commerce UX since I bought my first sneakers on eBay. As years went by, I became a UX designer and finally had the chance to make my dream come true. In a project revolving around e-commerce, UX research has to focus on the journey the user goes through while preparing for, in the act of and after shopping.

User Testing 109

User Testing UX Product Research Research Software 109

The Product Coalition

APRIL 8, 2020

According to Jenny Björkman, UX Lead at Sustainably The cost implications of doing user experience (UX) design without a testing phase can put the future of any company at risk. imagine the cost savings had they included a UX research phase beforehand in their project plan. What is Open Banking?

User Testing 78

User Testing Research Software Product Research Feedback Software 78

Mind the Product

JANUARY 21, 2020

If you work alongside Bristol-based product strategy and UX consultant Joe Leech then chances are you’ll also work alongside his dog Little Dude. I’ll be told ‘we’re not shipping stuff when we should, UX is poor, we’re struggling to keep staff’. Joe contrasts this with high street banks, where staff typically have little autonomy.

Banking 170

Banking Weak Development Team Workshop Customer Experience 170

Userpilot

SEPTEMBER 9, 2019

Recently, more and more SaaS companies have started to see the value in great UX writing. We’re going to look at some of the biggest UX writing mistakes you can make. Good UX writing can drastically improve user adoption, feature activation, and increase retention. Great microcopy often goes unnoticed.

UX 95

UX Customer Experience Banking User Testing 95

UX Studio

JULY 31, 2018

We don’t know what kids want, like, expect or think, says Kid UX Designer Sabine Idler. For instance, as a UX researcher, I must prepare for surprising reactions and behaviors when conducting a usability test with kids. An adult using a banking or email app just wants to accomplish the task as quickly and easily as possible.

UX 107

UX Product Research Feedback Software User Testing 107

Intercom, Inc.

OCTOBER 13, 2020

You might think that for an ML product, the UX is less important than usual – but actually, it’s worth going particularly deep on UX when starting an ML project. It might not be intuitive, but extra UX effort here can actually make the machine learning effort much more likely to deliver good results.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Mind the Product

NOVEMBER 16, 2018

New features, improving performance and addressing UX issues can’t be ignored in order to please the loudest voice in the room. For Freeagent, this meant bringing forward the user’s connection to their bank. But marketing and sales need to be engaged with the development process to help make it successful. Balanced Scorecard.

Onboarding KPIs 170

Onboarding KPIs User Testing KPI Customer Experience 170

TryMyUI

FEBRUARY 22, 2021

Sometimes, "usable" doesn't actually mean "usable" in the UX sense. The post Banking on Bad UX vol. Citibank is out $500 million on a "usable" UI that isn't even close to being usable. Learn the difference and save yourself a billion or so. 2: The 1s and 0s of a $900,000,000 UI mistake appeared first on TryMyUI Blog.

Banking 52

Banking UX Blog Finance 52

Mind the Product

JANUARY 26, 2018

VR Banking? Take banking for example. Banks have faced serious pressure over the last couple years to make the move to mobile, since that’s where their customers live. On-the-go is when customers truly need access to their bank accounts, so mobile apps and cheque scanners make sense. It’s not Just a Matter of Resources.

Customer Experience 152

Customer Experience User Testing Banking Differentiation 152

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. In particular, how they listened to the voice of customers and turned that into features and UX improvements. George” is the name of Erste Bank’s web and mobile app. What do the customers need?

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Userpilot

FEBRUARY 7, 2022

Here at Userpilot, we talk a lot about how to design your UI effectively , but sometimes I think that bad UX examples are even more instructive. To take your understanding to the next level, you can study the UX mistakes made by other SaaS companies , not just your own. So, here’s a collection of bad UX examples from SaaS tools.

Analytic Tools 98

Analytic Tools Research Software Feedback Software UX 98

Mind the Product

JUNE 5, 2017

So, what is the compass that guides a product manager when making product decisions (new functionality, UX, UI)? When we develop Pay.com, these are our product principles: We are not a bank. We disrupt banking. However, in most cases these decisions are not made in a structured way. This compass is known as product principles.

Banking 161

Banking KPI Vision Customer Experience 161

UX Studio

FEBRUARY 6, 2019

UX Research is one of the most essential part of this process. Our online UX Research course will enable you to take the first steps to start in-house UX research and get to know how to take advantage of the insights to create a better product. Learn the basics of UX Research. measuring the impact of UX design changes.

Product Research 78

Product Research Research Software UX Feedback Software 78

UX Studio

FEBRUARY 18, 2019

Working with the right UX consultant could be added to your list of healthy, relaxing habits. UX consulting can keep you, your team and your product healthy. In this post, you will find the most important traits to look for in a UX consultant. In this article we discuss: What a UX consultant does. Traits to look for.

Consulting 90

Consulting UX User Testing Research Software 90

The Product Coalition

APRIL 7, 2021

The team offers a high-quality UI design, UX research and design, wireframing, prototyping, implementation in code, QA, software testing, and product deployment. Moreover, the company has outstanding UX/UI designers and a team of QA engineers focused on top-quality development. It was established in 2008 in Poznan.

Research Software 143

Research Software Feedback Software Artificial Inteligence User Testing 143